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  • BDC Representative
    BDC Representative
    hace 7 días
    $45000 anual
    Jornada completa
    Elmhurst, Queens

    This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand. Responsibilities: • Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally., • Respond to internet leads through the CRM in accordance with dealership response-time standards., • Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments., • Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity., • Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service., • Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes., • Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM., • Verify lead source and lead type accuracy within the CRM for reporting and performance tracking., • Meet or exceed daily and monthly outbound call, appointment, and contact goals., • Maintain consistent follow-up on all assigned leads to maximize conversion opportunities., • Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments., • Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience., • Participate in training, coaching, and process improvement initiatives to continuously improve performance Qualifications: • Prior experience in customer service, call center, BDC, or dealership environment preferred., • Strong phone presence with excellent verbal and written communication skills., • Comfortable handling high call volumes and digital communications., • Organized, detail-oriented, and able to manage multiple leads simultaneously., • Ability to work both independently and as part of a team., • Professional appearance and positive attitude., • Bilingual (English/Spanish) is a plus. Benefits: • Competitive base salary plus uncapped commission opportunities., • Comprehensive training and mentorship to help you succeed., • A supportive and energetic team atmosphere. Ability to Commute: • Elmhurst, NY 11373 (Required) Work Location: • In person Job Type: Full-time Pay: From $45,000.00 per year Experience: • Business Development Center: 1 year (Preferred), • Automotive Dealership: 1 year (Preferred) Language: • Spanish (Preferred), • English (Required) Ability to Commute: • Elmhurst, NY (Required) Work Location: In person

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  • Salesperson
    Salesperson
    hace 1 mes
    $50000–$70000 anual
    Jornada completa
    Southeast Yonkers, Yonkers

    Experienced Men's Retail Sales Associate San Marko Formals & Fine Menswear – Yonkers, NY San Marko Formals & Fine Menswear is seeking an experienced Men's Retail Sales Associate to join our team. We are looking for a polished, professional salesperson with a strong background in men's suits, formalwear, and luxury retail sales. This is not an entry-level position. Candidates must have at least 5 years of men's retail and sales experience and be comfortable working directly with customers on suits, tuxedos, formalwear, and fine menswear. Responsibilities • Provide exceptional, personalized customer service, • Sell men's suits, tuxedos, sport coats, shirts, trousers, shoes, and accessories, • Assist customers with weddings, special events, business attire, and everyday menswear, • Properly measure and fit customers for suits and tuxedos, • Recommend appropriate sizes, fits, styles, colors, and coordinating accessories, • Build strong relationships with new and returning customers, • Follow up with customers and help develop repeat business, • Assist with wedding parties, tuxedo rentals, and special orders, • Maintain a professional, organized, luxury retail environment, • Work with POS, customer records, and retail software, • Meet individual and store sales goals Required Qualifications • Minimum 5 years of men's retail sales experience, • Strong knowledge of men's suits, tuxedos, formalwear, and tailored clothing, • Proven sales ability and excellent customer-service skills, • Experience measuring men for suits and formalwear, • Understanding of men's sizing, fit, alterations, and styling, • Confident, professional, and personable, • Strong communication and relationship-building skills, • Comfortable using POS and retail computer systems, • Dependable and able to work as part of a close-knit team Multilingual candidates are a plus. Why Join San Marko? San Marko has built its reputation on personal service, quality menswear, expert fitting, and long-term customer relationships. We are looking for someone who understands that great men's retail is about more than making a sale — it is about earning the customer's trust and making sure he looks and feels his best. Benefits & Perks • Competitive compensation, • Sales commission/incentive opportunities, • Potential work-to-ownership opportunity for the right individual, • Closed Sundays, • Regular Tuesday off, • Free employee parking, • Established customer base, • Opportunity to grow with a long-standing independent menswear business Experience Required Men's Retail / Men's Clothing Sales: 5 years minimum Candidates without significant men's retail experience may not be considered. Job Type: Full-Time Location: Yonkers, New York – In Person

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