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  • Director of Outlets
    Director of Outlets
    6 days ago
    $160000–$175000 yearly
    Full-time
    Manhattan, New York

    The Director of Outlets of FB 575 at Aman New York is responsible for overseeing the day-to-day operations and strategic direction of all hotel restaurants, lounges and bars and ensuring integration with the Aman brand. This role ensures seamless service delivery, financial profitability, and elevated guest and member experiences across multiple outlets. The Director of Outlets works closely with senior leadership to drive revenue, maintain brand standards, develop teams, and enhance the overall positioning of the hotel's Food Beverage program. This role requires the ability to motivate and inspire those around you, to access the best skills of each colleague to increase financial progress, and build a culture of integrity, composure, and humility. The Director of Outlets must strive to retain and develop a team with a singular goal of being the best. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: Financial · Assist Director of FB in managing annual operating budgets for all outlets. · Monitor financial performance, ensuring revenue targets and cost controls are achieved. · Maximize opportunities for upselling, cross-selling, and guest spend per head with training and initiatives. · Collaborate with Finance to track performance KPI metrics, Forecasting, and PL reporting. · Support Director of Finance to solve all accounting issues. Personnel · Lead, mentor, and inspire outlet managers and their teams, fostering a culture of excellence. · Partner with HR on recruitment, onboarding, training, and succession planning. · Conduct performance reviews and career development for team members. · Oversee the hourly schedules for all outlets ensuring coverage and management of overtime. · Perform trainer tasks and conduct training for restaurant staff as assigned by FB management. o These include training of management and non-management staff on steps of service, coaching counseling, and culture. · Quantify training success with improved LQA, TrustYou, and other related reviews. o Develop action plans for LQA audits · Coach and counsel managers and hourly colleagues for any breaches of conduct and follow policies when issuing formal disciplinary notice. Culture and People · Foster an environment ethics to build a strong, retained team. These include: Trust, Respect, Teamwork, Inclusiveness, Professional Development (self and others), and Compassion. · Motivate staff to do their best by empowering them to make decisions, share ownership, and provide input. · Develop managers through tasks and assignments while holding frequent development discussions to further career goals. · Create a high-morale workplace by sharing wins and successes, allows open dialogue, and nurtures a team mentality. · Sets clear goals and deadlines and holds team accountable. · Is committed to their own growth and able to identify their own weaknesses and work to compensate for them · Maintains composure and handles stress during unsettling times, keeps confidence and trust in others, and respects the viewpoints of others. Operational Leadership · Oversee all daily outlet operations, ensuring consistency in quality, service, and presentation. · Support operations for special events and private functions. · Assist food beverage outlets in their operations within peak times when needed. · Perform opening and closing duties for Arva and Nama when necessary. · Establish and enforce standard operating procedures (SOPs) across outlets. · Ensure compliance with health, safety, and sanitation regulations (DOH and DIVERSY) and lead monthly food health and safety meetings with Outlet Leaders (chefs and managers). · Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. · Champion a service culture that prioritizes personalized, anticipatory guest engagement. · Monitor guests' satisfaction levels and feedback and properly implement service improvements as necessary. · Ensure outlets reflect the property's brand ethos and deliver memorable experiences. · Conduct daily walk-through of the restaurant space, including the dining room, lounge, terraces, Club Lounge, and 15th floor. · Collaborate with the culinary team to maintain food quality and consistency. · Prepare and present reports on all training initiatives, challenges, and achievements to senior leadership. · Conduct regular audits of restaurant operations, food safety, and guest service delivery. · Implement and communicate new menus and promotions such as holidays and special event promotions. · Perform a variety of other duties as assigned by management · Model and embody values in the FB 575 Culture Guide (see additional document) Strategic Initiatives · Collaborate with Sales Marketing to develop promotions, partnerships, and programming. · Review and refine beverage and wine lists to remain innovative and competitive. · Identify trends and opportunities to enhance FB positioning. · Drive sustainability initiatives and operational efficiencies where possible. Qualifications · 5 years' experience in a luxury hotel environment, membership club environment, or similar role in restaurants or food and beverage. · Positive, engaging, and energetic personality. · Able to be organized, manage time wisely and work with little to no direct supervision. · Very high attention to detail and extensive service knowledge. · Must have good knowledge of food preparation, wine, and spirits. · Sensitive to cultural nuances. · Excellent communication skills, both written and verbal on English. · Able to handle a multitude of tasks in an intense, fast-paced environment. · Excellent people skills and the ability to work under pressure and with various stakeholders. · Ability to maintain a clean and professional appearance as per company policies. · Ability to stand for extended periods of time. · Ability to carry, push, and pull heavy loads up to 50 lbs; standing, bending and lifting will be required. · Multi-lingual is a plus. · TIPS, ServSafe certified. · Experience with MICROS POS system, Harri, and Sevenrooms. · NYS Department of Health and Hygiene certified.

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  • Baker
    Baker
    2 months ago
    $20–$30 hourly
    Full-time
    Manhattan, New York

    Welcome to Le Fournil, where passion meets precision in every delicious creation. Our bakery is dedicated to crafting exceptional baked goods that not only satisfy cravings but also bring joy to our customers. We pride ourselves on our collaborative and innovative work environment, where skilled bakers can unleash their creativity and contribute to a menu that celebrates both classic and contemporary flavors. Join us in our mission to deliver outstanding quality and service in New York, and be a part of a team that values excellence and community. Baker Responsibilities Include: Ensure profitability by maintaining accurate records of baking operations. Manage supplies and inventory levels effectively. Direct and supervise production staff to uphold product standards. Decorate baked goods with glaze, icing, and toppings for presentation. Assess quality of raw materials prior to baking. Conduct research to develop original recipes. Ensure proper storage of baking utensils. Prepare bakery items according to customer requests using appropriate equipment. Offer product samples to customers to promote new items. Operate equipment (e.g., knives, box cutter, pricing gun) per company guidelines. Communicate effectively with customers, addressing questions and requests promptly. Ensure timely price changes and in-store transfers in the absence of the department manager. Be flexible with work hours to accommodate customer demands, including early mornings, nights, weekends, and holidays. Job brief: We are seeking a skilled Baker to join our team and create a delightful array of baked goods, including breakfast pastries, breads, rolls, and desserts. The ideal candidate will possess a passion for baking, a flair for creativity in product development, and a commitment to maintaining high standards of quality and cleanliness in the kitchen. As a Baker, you will be responsible for designing, executing, and refining recipes while performing quality checks on both ingredients and finished products. Your role will involve using icing, glazes, fillings, and decorations to enhance the presentation of baked items, as well as processing customer orders with efficiency and care. In addition to baking, you will greet customers, answer their inquiries, and ensure that workstations and equipment are kept clean and organized. Your ability to work collaboratively in a fast-paced environment while focusing on food quality and customer satisfaction will be essential to your success in this role. Responsibilities Baker Responsibilities Maintain accurate records of baking operations to ensure profitability. Manage inventory levels and necessary supplies to support production needs. Supervise and direct production staff to ensure adherence to quality standards. Decorate baked goods with glazes, icings, and toppings for an appealing presentation. Assess the quality of raw materials prior to baking to ensure high standards. Conduct research and develop original recipes for new products. Ensure proper storage and organization of baking utensils and equipment. Prepare bakery items according to customer requests, utilizing appropriate equipment. Offer product samples to customers to promote new items and enhance their experience. Requirements and skills Qualifications: Must be at least 18 years of age. High school education or equivalent is required. Previous experience in baking or pastry is preferred, typically ranging from 1 to 3 years. TB Clearance may be required. A Food Handler's Certificate/Card is often required or must be obtained within a specified time frame. Skills: Ability to lift heavy items (up to 50 lbs) and stand for long periods. Strong attention to detail and excellent time management skills. Proficient in reading and accurately following recipes. Flexibility to accommodate customer demands, including early mornings, nights, weekends, and holidays. Good planning and organizational skills. Basic math and computer skills. Strong communication skills and the ability to work collaboratively as part of a team. Creativity and artistic skills for decorating baked goods. Familiarity with professional kitchen equipment, including mixers, blenders, and dough sheeters. Understanding of food safety practices and regulations. Experience: Experience in a bakery or restaurant setting is often required, with specific roles typically necessitating 1-3 years of related work experience. Experience with cake decoration techniques is beneficial. Some positions may require experience in high-volume production environments. Additional Skills: Demonstrated knowledge of and skill in safely and effectively operating standard foodservice equipment. Adaptability and decision-making abilities. Strong oral communication skills. Self-motivated with a high energy level. Ability to multi-task and manage various responsibilities simultaneously. Effective planning, problem-solving, and teamwork skills. Education, Experience, and Licensing Requirements: High school diploma or GED is required. A minimum of two (2) years of baking experience is preferred. Current SERVSAFE certification or successful completion of a sanitation course within the past year is often required. An Associate's degree in hotel or institutional food preparation is preferred. Current food handler's card and other certifications as required by federal, state, or local law. Baker Requirements: Strong communication, time and resource management, and planning skills. Attention to detail, particularly when performing quality inspections on ingredients and products. Willingness to work independently or collaboratively with team members to solve problems, plan schedules, fulfill orders, and create exceptional baked goods.

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