Miami Beach
Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific • Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards, • Cleans and sanitizes all assigned rooms and bathrooms, • Follows the designated sequence of room assignments, • Cleans guestroom windows to hotel standards, • Replaces all amenities and linens according to hotel standards, • Keeps cart and linen closets clean and orderly, • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor, • Notifies Supervisors of discrepancies such as vacant rooms, etc., • Turns in lost and found items as per hotel standards, • Reports items of value left unsecured in hallways and guestrooms, • Cleans assigned rooms within shift time requirements, passing all inspections, • Removes Room Service trays from rooms and places in on floor by room entrance, • Replaces burned out light bulbs according to hotel standards, • Assists in preparation and deep cleaning of VIP rooms, • Cleans spots on walls, • Cleans spots on carpets, • Completes special cleaning projects, • Refills cleaning bottles with chemicals according to department guidelines, • Applies excellent guest relations skills when interacting with guests, • Interacts with guests in a friendly and professional manner, • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business, • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities, • Satisfies guest requests for information and services, • Demonstrates a friendly attitude to co-workers and all other hotel staff, • Treats guests and other employees with courtesy and respect, • Consistently maintains a positive attitude that ensures the best guest experience, • Gives recognition to repeat guests, • Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind, • Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken, • Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary, • Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel, • Thorough knowledge of proper cleaning methods for various surfaces, • Uses proper chemicals when cleaning as described by the department's procedures, • Thorough knowledge of proper carpet and upholstery care policies and procedures, • Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel, • Performs all duties in a timely and professional manner, • Performs a visual inspection before leaving any areas, • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates, • Demonstrates working knowledge and team effort in accomplishing additional projects as assigned, • Observes hotel telephone etiquette, message, and call handling procedures, • Reads departmental log book and bulletin board on a daily basis, • Observes guidelines for using and maintaining all pertinent equipment, • Complies with all specific HOSTAR policies and procedures, • Follows policies and procedures in preparing for and performing turndown service, • Attends all department meetings as scheduled, • Maintains assigned closets and employee areas in accordance with established policies and procedures, • Demonstrates ability to provide coverage in related departments as directed, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Service orientation, • Able to work as part of a dynamic quality-driven team, • Basic English language skills, • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift