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  • Retail Store Manager
    Retail Store Manager
    10 hours ago
    $70000–$75000 yearly
    Full-time
    Northwest Washington, Washington

    Position: Store Manager Location: Washington, DC Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Salary: $70,000–$75,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency. Requirements: • Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments., • Proven leadership and team development skills., • Strong business acumen with the ability to analyze performance metrics and implement strategic plans., • Excellent communication, problem-solving, and organizational skills., • Understanding of e-bike mechanics or related technical experience (preferred)., • Experience with ERP/CRM systems and reporting tools (preferred). Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Opportunity to lead and shape the growth of a key store location. Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month. Collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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  • Barista
    Barista
    1 day ago
    $16 hourly
    Part-time
    Virginia Square, Arlington

    Maman - Barista maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate barista to join our growing team! Our ideal candidate is someone who appreciates the quality of a delicious, well-crafted beverage and is passionate about delivering that experience to each guest that comes through our doors. When you join our team, you'll be responsible for providing a welcoming environment, with customer service and quality at the center of everything you do. You'll be able to speak authentically about who we are, as well as every item on our food and beverage menu. You love a good cup of coffee, and are always ready to lend a helping hand to a colleague, and you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • Work with top of the industry equipment and high quality, locally roasted coffee, • Manage your time effectively and multi-task with efficiency that does not compromise quality, • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep your barista station sparkling, no one likes working in a messy place!, • Investigate and resolve any guest concerns What we're looking for: • You have third wave coffee experience, • You have minimum 2 years barista experience, • You are an experienced front of house professional with a sweet tooth for cookies, • You make people feel good---your team and guests alike, • You work positively and collaboratively to achieve the highest standards of delivery, • You learn quickly and are able to adapt to maman's unique culture, • Flexible schedule that will include weekends, holidays, and special events, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. We are looking for awesome, hard-working people that are all about creating the most memorable experience for every single maman customer. Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

    No experience
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  • Restaurant General Manager / Store manager
    Restaurant General Manager / Store manager
    1 month ago
    $60000–$70000 yearly
    Full-time
    Southwest Waterfront, Washington

    We are seeking a Restaurant General Manager / Store Manager to join our team! Responsibilities: • Supervise and coordinate the activities of the team., • Adjust daily schedule for shift personnel to ensure optimal efficiency., • Train and evaluate employees., • Track monthly results and trends for business forecasting., • Resolve escalated customer complaints. Key Responsibilities: • Oversee all daily restaurant operations, ensuring smooth and efficient service., • Manage and motivate a team of staff, including hiring, training, scheduling, and performance reviews., • Maintain high standards of food quality, presentation, and hygiene., • Monitor inventory, manage costs, and optimize profitability through effective financial controls., • Ensure outstanding customer satisfaction by promptly addressing feedback and maintaining a welcoming atmosphere., • Implement and uphold all health and safety regulations., • Develop and execute local marketing initiatives to drive sales and increase brand awareness., • Handle administrative duties such as payroll, reporting, and compliance. Qualifications: • Previous experience in Restaurant Management., • Ability to thrive in a fast-paced environment., • Excellent written and communication skills., • Strong leadership qualities., • Proven experience as a General Manager or similar leadership role in a restaurant setting., • Strong understanding of restaurant operations, including front-of-house and back-of-house procedures., • Ability to manage budgets, analyze financial data, and drive sales performance., • Customer-focused with a commitment to delivering high-quality service., • Flexibility to work various shifts, including weekends and holidays., • Knowledge of food safety and sanitation regulations.

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  • Specialty Coffee Barista position
    Specialty Coffee Barista position
    6 days ago
    $16–$18 hourly
    Part-time
    Bethesda

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate barista to join our growing team! Our ideal candidate is someone who appreciates the quality of a delicious, well-crafted beverage and is passionate about delivering that experience to each guest that comes through our doors. When you join our team, you'll be responsible for providing a welcoming environment, with customer service and quality at the center of everything you do. You'll be able to speak authentically about who we are, as well as every item on our food and beverage menu. You love a good cup of coffee, and are always ready to lend a helping hand to a colleague, and you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • Work with top of the industry equipment and high quality, locally roasted coffee, • Manage your time effectively and multi-task with efficiency that does not compromise quality, • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep your barista station sparkling, no one likes working in a messy place!, • Investigate and resolve any guest concerns What we're looking for: • You have third wave coffee experience, • You have minimum 2 years barista experience, • You are an experienced front of house professional with a sweet tooth for cookies, • You make people feel good---your team and guests alike, • You work positively and collaboratively to achieve the highest standards of delivery, • You learn quickly and are able to adapt to maman's unique culture, • Flexible schedule that will include weekends, holidays, and special events, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. We are looking for awesome, hard-working people that are all about creating the most memorable experience for every single maman customer. Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

    No experience
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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    1 month ago
    $20–$28 hourly
    Full-time
    McLean

    Job description: Job Overview We are looking for a proactive and customer-focused Customer Service Representative to support our clients in the planning and execution of small and medium promotional events. In this role, you will serve as a key point of contact, providing both commercial and basic technical support to ensure smooth communication and successful event outcomes. This is a remote position, ideal for someone who enjoys helping clients, solving problems, and working in a dynamic, service-driven environment. Your ability to communicate clearly, use basic software tools, and manage multiple requests will directly impact our clients’ experience and satisfaction. Key Responsibilities • Maintain clear records of customer interactions, requests, and resolutions., • Collaborate remotely with internal teams to resolve issues and ensure seamless service delivery., • Requirements & Skills, • Fluency in English is required; bilingual or multilingual skills are a strong advantage., • Previous experience in customer service, call centers, or client support roles is preferred., • Experience supporting commercial services or promotional events is a plus., • Strong computer and basic software skills, including proficiency with common office tools and CRM systems., • Solid computational and data entry skills with strong attention to detail., • Excellent verbal and written communication skills with a customer-first mindset., • Ability to handle multiple client requests efficiently in a fast-paced, remote environment., • Professional phone etiquette and problem-solving skills., • Comfortable providing basic technical assistance and learning new tools as needed. Why Join Us? Join a team that values collaboration, flexibility, and exceptional customer service. This role offers the opportunity to grow your skills in customer support, commercial coordination, and technical assistance—while making a real impact on our clients’ promotional success. If you enjoy helping people, working remotely, and being part of a service-oriented team, we’d love to hear from you! Job Type: Full-time Benefits: On-the-job training Professional development assistance Work Location: In person

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