Transport / IP (TRIP) NOC Technician
13 days ago
Hill Air Force Base
Job Description TRANSPORT / IP (TRIP) NOC TECHNICIAN Location: Hill Air Force Base, Utah Schedule (FT/PT): Full Time Travel Required: No Shift: Rotating Option for Remote Work: Clearance: Secret U.S. Citizenship: Required Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date Our customer is the Defense Information Systems Agency (DISA) located at Hill AFB, Utah, and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). We are seeking a Transport / IP (TRIP) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program. Primary Responsibilities • Create and update tickets utilizing Remedy, • Independently triage and manage ticket queue in respective technology, and provide feedback and guidance for tickets of concern, • Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools, • Perform Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; and coordinating correction of fault situations regardless of the fault in the infrastructure. Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution, • Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location of incidents, • Provide incident analysis (fault Isolation): Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment, • Support all customers to include providing global situational awareness support, • Provide fault correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets, • Provide network/service restoration: Restore networks and service to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; identify failures that are attributable to a different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket, • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support, • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined, • Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities, • Provide incident escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, monitor incident tickets escalated to operational infrastructure, • Demonstrate knowledge of training, standard operating procedures, and tools within O&M: Evaluate and provide feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O assist in training junior-level Network controllers within O Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers, • Provide technical advice and insight to peers and customers to assist in resolution of complex issues, • Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking and have a broad understanding of other related specialty areas, • Provide advanced level technical support of the DISN customer, • Work independently on projects or assignments for future operations within O&M and impacting the DISN, • Resolve multi-layer complex issues that cross several NOC or domain within O&M, • Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date, • Ability to work in a 24/7 operation, • Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management, • Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, • General understanding of network topologies, both transport and IP, • Tech control facility or cyber transport experience, • Circuit actions and vendor experience, • IP architecture experience, • Telco NOC, inside or outside plant experience, • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs, • Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management, • Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program