Restaurant Floor Manager & Bar Manager/Beverage Director
10 days ago
Raleigh
Job Description We are a premier fine dining destination in Raleigh, NC, and are seeking an experienced and dedicated Front of House Manager AND Bar Manager/Beverage Director to lead our service team. The ideal candidate will possess a proven track record of orchestrating exceptional front-of-house operations in an upscale restaurant environment. This leadership role is responsible for upholding our commitment to unparalleled guest service, managing a high-performing team, and ensuring seamless daily operations. The Front of House Manager is central to our mission of delivering a consistently outstanding dining experience. Key Responsibilities: • Oversee all daily front-of-house operations, including staff scheduling, floor management, and service execution to ensure the highest standards of quality and efficiency., • Lead, train, and mentor the FOH team, including servers, hosts, and bussers, fostering a culture of excellence, professionalism, and teamwork. Implement ongoing training programs to enhance product knowledge and fine dining service etiquette., • Champion an exceptional guest experience from arrival to departure. Engage with guests, anticipate their needs, and professionally resolve any concerns to ensure satisfaction and encourage repeat business., • Manage reservation systems, such as OpenTable, to optimize seating, manage waitlists, and strategically plan for service flow during peak hours., • Ensure proficiency and provide support for our POS system, troubleshooting issues to prevent service disruptions and maintain operational fluidity., • Collaborate closely with the Executive Chef and culinary team to ensure seamless communication, proper timing of courses, and a unified approach to service., • Assist in managing inventory for front-of-house supplies, including linens, glassware, and beverages, to control costs and ensure availability., • Minimum of 3-5 years of management experience in a fine dining or upscale restaurant setting., • Demonstrated expertise in leading, training, and motivating a front-of-house team to achieve service excellence., • Strong operational skills with hands-on experience using reservation platforms (OpenTable preferred) and modern POS systems., • Exceptional interpersonal and communication skills, with a talent for building rapport with guests and resolving issues with tact and diplomacy., • Superior organizational and time-management abilities, with the capacity to perform effectively in a fast-paced, high-volume environment., • A deep understanding of fine dining service standards, wine service, and culinary terminology., • Commitment to fostering a positive and collaborative workplace culture. If you are a service-driven leader with a passion for hospitality and a commitment to excellence, we invite you to apply to Company DescriptionGecko Hospitality, named to Forbes list of America’s Best Recruiting Firms, offers the largest selection of restaurants, catering, grocery store, corporate dining, senior living, healthcare foodservice, K-12 foodservice, and higher education foodservice positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts. With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision-makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers. Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruits chef and management positions for all facets of the hospitality industry. Gecko boasts generations oGecko Hospitality, named to Forbes list of America’s Best Recruiting Firms, offers the largest selection of restaurants, catering, grocery store, corporate dining, senior living, healthcare foodservice, K-12 foodservice, and higher education foodservice positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.\r\n\r\nWith Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision-makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.\r\n\r\nOur national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruits chef and management positions for all facets of the hospitality industry. Gecko boasts generations o