Desktop Support Engineer II
2 days ago
Saint Louis
Job Description Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries. The ideal candidate will embody our company's Non-Negotiables: • Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything, • Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way, • Be Fearless - We never fail, we only learn, • We are One Team - We achieve more together by collaboration and consensus, • Delivery on Commitments - We do what we say we will do, • We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other, • We put Safety First - We prioritize the safety of our team members and customers above all else in our business, • We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity Position Summary: The Desktop Support Engineer II will provide end-user support across the Microsoft ecosystem (Windows and Microsoft 365), with strong conference room AV support and high-touch VIP support for senior leaders. This role owns incidents through resolution, uses analytical troubleshooting to identify root cause, and strengthens internal capability, especially around SharePoint administration, permissions, and site governance. Key Deliverables: • Provide Tier 1 and Tier 2 support, printer and AV troubleshooting, white glove service for high-profile users, and mobile device support, • Resolve end-user issues across Windows, Microsoft 365, VPN/remote tools, and business applications by owning tickets through resolution and meeting SLA guidelines, • Maintain reliable end-user hardware and peripherals by installing, configuring, and troubleshooting desktops, laptops, mobile devices, and standard accessories, • Deploy applications and endpoint changes using Microsoft Intune or an equivalent endpoint management system, • Administer user accounts and access in Entra ID (Azure AD), Active Directory, Exchange, and Microsoft 365, • Improve SharePoint Online usability and governance by creating and maintaining sites, libraries, and document structures; managing permissions at the site/library/folder/file level; and applying least privilege best practices., • Support SharePoint and OneDrive workflows by assisting users with syncing SharePoint libraries to OneDrive and troubleshooting sync and access issues, • Support printing services by configuring and troubleshooting network printers and locally attached printers, including drivers, settings, and connectivity, • Support conference room AV and Microsoft Teams collaboration solutions, including Teams meetings, town halls, and Teams Rooms. Coordinate multi-site sessions and troubleshoot external AV integrations such as microphones, cameras, speakers, and connectivity to ensure reliable audio and video, • Deliver high-quality VIP support for senior leaders and high-profile users, including time-sensitive deskside support at the corporate office, and handle sensitive issues with professionalism and confidentiality, • Reduce repeat incidents by applying root-cause troubleshooting, documenting resolutions, and recommending process or technical improvements, • Provide excellent customer service through clear communication, effective prioritization, and consistent follow-through Required Experience and Skills: • 3 to 5 years of experience in a Tier 2 end-user computing support role in a Windows and Microsoft environment, • Proficient with Entra ID (Azure AD) and Active Directory for managing users and groups, • Advanced experience with Microsoft 365 and end-user collaboration tools (Teams, Outlook, OneDrive, SharePoint), • Proficient with SharePoint Online for assisting users, troubleshooting issues, and supporting permissions and access, • Experience deploying apps/changes using Microsoft Intune (or similar endpoint management), • Knowledge of remote support tools and VPN technologies, • Understanding of IT security principles and best practices (least privilege, MFA awareness, safe handling of sensitive data), • Strong troubleshooting skills across Windows, Microsoft 365 apps, endpoints, peripherals, printing, and conference room AV, • Strong verbal, written, and listening communication skills with a customer-service orientation, • Excellent organizational, time management, and ticket-queue prioritization skills, • Highly self-motivated, able to work independently, and able to collaborate effectively as part of a team Preferred Experience: • Exposure to Tier 3 work (a plus), including scripting/automation (e.g., PowerShell), Intune policy configuration/design, and advanced Microsoft 365 administration, • Experience performing root-cause analysis, documenting resolutions, and recommending technical or process improvements beyond day-to-day break/fix support Supervisory Responsibilities: This position has no supervisory responsibilities. Position Type / Expected Hours of Work: This is a full-time position; hours of work are typically Monday through Friday between 6:00am–3:00pm, averaging 40 - 45 hours per week, with occasional evenings or weekends as business needs dictate. Travel: This position may require occasional travel. Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, copier, and phone. Physical Demands: The physical demands described here are representative of those that a team member must meet to perform the key deliverables of this job successfully. While performing the duties of this job, the team member is regularly required to listen, communicate verbally and in writing, sit for extended periods of time working on a computer, and lift up to 15 pounds at a time. Other Duties: This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice. EEO Statement: Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline up to and including discharge.