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- New York University
Customer Service Representative (CSR)10 days ago$26–$32 hourlyFull-timeManhattan, New YorkA Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
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Become a Real Estate Salesperson - Real Estate AgentTraining2 months ago$65000–$135000 yearlyFull-timeManhattan, New YorkAre you thinking about becoming a real estate agent? Interested? Show us some effort and find us online, then Complete our Agent Success Survey! We're looking for beginner agents and experienced agents to join our brokerage.? We offer NYC's best real estate training program! Designed to slingshot your career from newbie agent to certified deal-closer, our extensive agent accelerator program will have you closing deals in as soon as your first week! If you have started your real estate course or already completed it, you could be able to start ASAP. Agents will receive: -Top-of-the-line in-person training. -Access to a vast video library of training online. -First-class technology and tools. -Team support and fun atmosphere. Responsibilities: -Update and maintain listings of available properties on a daily basis. -Get to know the market by visiting and exploring new listings each week. -Market and display listings effectively across multiple platforms. -Understand and evaluate clients' needs, proposing suitable solutions. -Assist renters in their search for new homes, providing guidance throughout the process. -Advise clients on market conditions, pricing, legal requirements, and other relevant matters during negotiations. -Prepare necessary documents, including contracts, leases, and other paperwork. -Develop relationships with landlords, property managers, supers, and expand your professional network. -Stay updated on the latest trends and best practices in the real estate market. Requirements: -NYS licensed real estate salespeople work as independent contractors. -Must be committed to obtaining or already possess a New York real estate license. -Strong communication and negotiation skills are essential. -Passion for the real estate industry and delivering excellent customer service. -A proactive and independently motivated, with a mindset of "I can do anything I put my mind to". -Competent navigating technology like computers and cell phones -Office presence required during the training program, with the option to work remotely after completing the training. -Willingness to learn and eagerness to get ahead. Employment Type: Full-Time Salary: $ 65,000.00 135,000.00 Per Year
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