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Success Academy is NY’s fastest growing, highest performing charter school with 100% of their students going on to further their education at a 4-year college. 50% of Success Academy students are BIPOC and come from low income households. More about the role - Paid Entry-level teaching/tutoring/athletic coaching jobs - Leadership opportunities - Diverse working environment - Flexible schedule - Bachelor’s Degree Required
We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. Tasks Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Requirements High school diploma or equivalent (GED) Customer service experience preferred Familiarity with CRM systems a plus Excellent communication and time management skills Ability to multitask Outgoing and friendly personality Benefits Benefits for eligible F-T & P-T employees include: Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education Life Works, Employee Stock Purchase Plan, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.
Minimum Qualifications: A bachelor’s degree before your first day of work with Success Academy A rigorous and relevant academic major (i.e, biology, history, chemistry, economics, physics, English, mathematics, engineering) Ability to work in person in New York City ($2500 stipend for qualified relocations) Supervise a classroom of 20+ students
Full job description Better Families, Inc is looking for a motivated and driven individual to assist with coordinating patients assessments. Responsibilities include but not limited to: Accepting new referrals from intake and staffing new referrals in a timely manner Collaborate with Human Resource to staff and schedule clients in need of home care services. Maintain rapport and constant communication with referral sources, caregivers, clients and families. Oversee client care by conducting scheduled and unscheduled home and virtual visits with clients and caregivers. Staffing and scheduling assigned caseload. Providing superior customer service to clients, caregivers, families, care managers etc. Maintaining client compliance Constant customer support Required Skills/Abilities: verbal and written communication skills. Interpersonal, negotiation, and conflict resolution skills. Organizational skills and attention to detail. Excellent customer service skills Excellent time management skills with ability to meet deadlines. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Proficiency with or the ability to quickly learn the organization’s structure. . Education and experience: High school Diploma or GED Case coordination experience preferred but will be willing to train the right candidate Job Type: Full-time Schedule: Monday to Friday Language: Bilingual (English and Spanish) Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Weekly day range: Monday to Friday Shift availability: Day Shift (Preferred) Work Location: In person