AI Process Manager
hace 1 día
New York
Responsibilities: • Lead and support process improvement, operational transformation, business-as-usual enhancement, and strategic change initiatives across CIB., • Identify, assess, and prioritize opportunities to improve processes, organizational design, role clarity, controls, productivity, client experience, and operational efficiency., • Partner with business, functional, technology, data, engineering, risk, compliance, legal, finance, operations, and control teams to define current-state challenges, design future-state processes, and secure stakeholder alignment., • Drive structured process assessments, including work observations, workflow analysis, data gathering, pain-point identification, root-cause analysis, productivity measurement, and KPI definition., • Apply design thinking and user-centric methods to understand business needs, simplify workflows, improve adoption, and design practical solutions that can be implemented at scale., • Support and advance the AI agenda for CIB, ensuring AI initiatives are connected to business priorities, client impact, operational efficiency, risk management, and revenue generation., • Identify, prioritize, and coordinate AI and agentic transformation initiatives with impact across clients, processes, controls, efficiency, scalability, and business growth., • Work closely with Data, Engineering, AI, and business teams to translate business needs into AI use cases, process automation opportunities, requirements, pilots, proof-of-concepts, and implementation roadmaps., • Help consolidate and coordinate AI transformation capabilities that may currently sit across different teams, ensuring a more integrated, business-led approach to execution., • Develop business cases, implementation plans, project charters, roadmaps, status updates, executive presentations, dashboards, and other senior management materials., • Plan and manage project tasks, timelines, risks, dependencies, stakeholder engagement, governance forums, and execution milestones., • Facilitate workshops, working sessions, interviews, and alignment meetings with senior stakeholders and subject-matter experts., • Define, measure, monitor, and report key performance indicators and expected benefits, including efficiency gains, cycle-time reduction, risk reduction, cost savings, productivity improvement, and business impact., • Create high-quality deliverables, including process maps, procedures, policies, operating models, workflows, RACI matrices, executive summaries, implementation plans, and management presentations., • Educate, coach, and support teams on business process management, process excellence, design thinking, AI adoption, and transformation methodologies., • Document processes, policies, procedures, controls, roles and responsibilities, and other key executive documentation required to support implementation, governance, and auditability. Experience and Skills: • Strong experience in process improvement, business transformation, operational excellence, or change management., • Ability to assess complex processes and translate findings into clear recommendations and practical implementation plans., • Knowledge of process mapping, workflow design, operating model design, RACI definition, KPI development, and procedure documentation., • Experience working with cross-functional stakeholders across business, technology, data, engineering, operations, legal, compliance, risk, finance, and controls., • Strong understanding of AI, automation, data-driven transformation, and agentic AI use cases, or ability to quickly translate AI capabilities into business applications., • Ability to identify and prioritize AI use cases based on business value, feasibility, risk, scalability, and strategic alignment., • Strong analytical skills, including quantitative and qualitative analysis, productivity measurement, root-cause analysis, and performance reporting., • Excellent executive communication skills, including the ability to prepare clear, concise, and impactful materials for senior management., • Strong facilitation skills, including workshops, interviews, stakeholder alignment, and working sessions., • Advanced skills in PowerPoint, Excel, Visio, workflow tools, process mapping tools, and project management tools., • Strong project management discipline, including planning, milestones, risks, dependencies, governance, and follow-up., • Ability to operate autonomously , manage ambiguity, influence without direct authority, and drive execution across multiple teams., • Strong documentation skills, with the ability to create policies, procedures, process maps, executive summaries, and governance materials., • Knowledge of CIB products, banking operations, controls, regulatory expectations, or financial services transformation would be a plus. Other Qualifications: • Minimum of 4-6 years of relevant experience in process management, process engineering, consulting, transformation, or Corporate & Investment Banking and minimum of 2 years of consulting, investment banking, projects, or strategic workstreams related to process improvement, operating model design, or business transformation., • Bachelor’s degree required., • Fluent English required; Spanish preferred but not mandatory. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected base salary ranges from $130,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions