Shelter Operations Manager at iWag Decatur
hace 26 días
Decatur
Job Description Full Job Description Operations Manager at iWag, a 501(c)3 non-profit organization iWag is a different kind of dog shelter: a full-service non-profit dog care facility offering rescue, adoption, rehabilitation, sanctuary and hospice/palliative care to homeless dogs as well as boarding, training, daycare and more services to the general public to support our mission. At iWag, we provide a gold standard of care and service to every dog and human we serve through our programs. We pride ourselves on being responsive, proactive, detailed and compassionate. We are always looking for like-minded people to join our dog-saving team! For more information about iWag, visit any of the following: (our original name and home to almost 180,000 fans) (our newest shelter location in Decatur) Salary $42,000-48,000 a year Full-time Job Summary iWag's Shelter Operations Manager directs daily shelter operations, making sure their team provides each of our dogs their basic daily needs and enrichment while maintaining a high standard of cleanliness and organization throughout our facility. We are looking for someone who wants to help us continue to develop our novel shelter concept - a hybrid of non-profit shelter also providing daycare, boarding, training, veterinary and other services to the general public. We are growing rapidly and an ideal candidate for this position is excited about this growth and ready to ride the rollercoaster of rescue with us! They will love working to develop an excellent shelter operation, where all dogs are happy and relaxed, where we have immersive adoption visits with dogs that have already received some training and behavior work, where every dog gets outside to run and play or soak up some sun based on what each of them needs, and where we mimic the rhythm of a home and work hard to prepare dogs for successful adoption. They will foster an amazing team that uplifts and supports one another and will enforce our “zero drama” policy that is in place so we are focusing on the animals and being compassionate to one another. The successful candidate for the Shelter Operations Manager position is a professional and compassionate individual (to both dogs AND humans!) who will oversee day-to-day shelter operations, independently manage staff and volunteers, ensure that all dogs in our shelter receive proper and humane care, maintain facilities and equipment, and interact with employees, volunteers and the public. Duties and Responsibilities • Understand federal, state, county and local laws regarding shelter administration, • Independently manage day-to-day operations, oversee staff and volunteers, hiring and training, evaluating performance and setting schedules, • Responsible for delegating work tasks, addressing employee and volunteer concerns and enforcing policies, • As a partner with the Medical Director, oversee general and medical care of shelter animals, ensure humane treatment and determine when animals require veterinary care, • Monitor financial statements and adjust spending as necessary to remain within budget, • Ensure that policies and procedures of POA’s manuals are followed and updated as needed, • Developing job descriptions, protocols, and documentation related to shelter operations, • Prepare a monthly report for the Board of Directors and attend monthly meetings, • Ensure accurate and complete records for all dogs, staff and volunteers, safety policies, and facility maintenance are maintained as required, • Supervise and evaluate shelter staff, contracted veterinarian and volunteers to provide for and monitor medical care, behavior assessments and progress of dogs in the shelter, • Set standards for and monitor the conduct of shelter employees to ensure a humane philosophy is projected to the public and implemented in the care of all animals, • Manage new and on-going shelter projects to determine conformance and implement changes due to budget requirements or external factors, • Participate in planning and coordination of community outreach, education and fundraising events, • Develop and maintain positive, professional relationships with the public, staff, volunteers, local veterinarians and animal rescue organizations, • Manage media information programs to ensure that the public is provided accurate information and friendly service, • Proactively respond to and handle complaints about staff, animal care, and iWag policies; professionally resolve difficult situations, • Provide accurate information about adoptable animals, ensuring our web-based list of adoptable animals is kept up-to-date, • Review sampling of adoption agreements and animal records for accuracy and completeness, • Assess the general health of shelter residents on a regular basis for signs of stress, illness, injury, aggressive tendencies and abnormal behaviors. Partners with Medical Director and Contract Veterinarians to establish proper medical treatment and training needed based on these assessments, • Establish protocols for daily care to include proper feeding, watering, sheltering and monitoring for signs of disease, injuries, and abnormal behavior. Maintains all animals in a clean, comfortable living environment and ensures animals are provided veterinary care and treatment in a timely manner, • Implement and oversee disease prevention, control, and quarantine protocols as established by iWag policies and local and state regulations, • Oversee administration of vaccinations, medical treatments and euthanasia as directed by the Medical Director, • Embrace iWag’s culture and philosophies - Relationships, Service and Quality of Life for the dogs AND people we serve, • Other duties may involve cleaning and maintaining kennels and facilities, • The successful candidate will be a highly motivated individual with proven leadership skills, the ability to multitask, have strong interpersonal, organizational and decision-making skills, • Have a strong understanding of current shelter practices and animal welfare issues, • Demonstrate a passion for animals and have the ability to work well with employees and volunteers, • Must be able to cope with the death of a shelter animal either due to surgical complications or euthanasia, • Have the ability to remain calm in stressful situations and make difficult decisions, • Three (3) years of experience in a supervisory position with transferable skills, such as animal shelter or veterinary medicine, business, communications and administration, • B.A. or B.S. preferred or equivalent experience in a related field, i.e. Animal Shelter Management, Animal Welfare Management, Pet Sciences or Humane Leadership, • Experience creating and maintaining budgets, • Excellent communications, supervisory and public relations skills, • Have the ability to work independently with little supervision, • Working knowledge of general office and shelter management software, • Paid time off, • Veterinary Care for personal dogs, • Free and discounted boarding and daycare for personal dogs Pay: $42,000.00 - $48,000.00 per year Benefits: • Employee discount, • Flexible schedule, • Paid time off, • Professional development assistance, • 8 hour shift, • Day shift, • Holidays, • Monday to Friday, • On call Shelter still closed to the public; visits by appointment only We have dropped mask provisions, but staff must mask if client requests it Application Question(s): • What experience on your resume indicates that you are a good fit for this job?, • Day Shift (Preferred), • No