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Job DescriptionRole Summary This role is responsible for operating and maintaining up to two precision grinding or machining systems including ancillary automation, auto gages, and wash equipment — while consistently meeting quality and productivity standards. The operator performs setups ranging from basic to advanced, conducts in-process inspections using calibrated gages, and carries out planned preventive and minor corrective maintenance. Key Responsibilities Maintain a safe and clean work area per 6S standards. Refer unusual or unsafe conditions to supervisor. Know appropriate level of shop math as required. Read and understand blueprints. Inspect work produced and show a genuine interest in producing quality work. Setup inspection gages such as Etalon Micrometer and profilometer. Have most of the tools of the trade. Operate and maintain (2) two machines with high standards of quality and quantity; (2) two grinders or (1) one grinder and (1) one broach or assembly machine. Operate and maintain ancillary equipment such as loader(s) (automation, robots), auto gage(s), and wash(s) (rinse, wash, rust inhibit) with high standards of quality and quantity. Hand load and hand pack. Take full swarf carts to processing area and bring empty swarf carts back to machines. Perform minor machine maintenance. (Planned Operator Maintenance and Preventive Maintenance) Maintain the Henry System, such as changing paper, checking fluid levels and fluid concentration. Recognize problems, correct them and make recommendations on how to prevent them to your supervisor or support engineer. (Machine, Material, Tool) Have a thorough understanding of speeds, feeds and tooling. Set-up basic jobs within a reasonable length of time without assistance. Set-up advanced jobs within a reasonable length of time with assistance. Maintain proper documentation and communications to ensure efficient coordination between shifts and departments (e.g. quality, engineering, maintenance) Orient when requested by supervisor. Lead when mutually agreed. Comply with all Quality Management System procedures and work instructions. Perform other related duties as requested by supervisor.

Job Description Process Control Engineer - Chemicals Location Niagara Falls, Ontario, Canada Assignment Type Direct Hire Compensation CAD $100,000-$170,000 annually Work Schedule Onsite Benefits This position is eligible for medical, dental, vision, and 401(k). About The Opportunity A large chemical and manufacturing organization is seeking a Process Control Engineer to support control systems, process automation, and operational reliability within a chemical manufacturing environment. This role is ideal for an engineer with hands-on distributed control systems experience who enjoys solving technical problems, supporting plant operations, and improving system performance. The position offers long-term growth, mentorship, and the opportunity to support highly visible manufacturing operations. Job Description The Process Control Engineer will be responsible for supporting distributed control systems, process automation, system configuration, troubleshooting, documentation, and continuous improvement initiatives. This role will work closely with plant operations, engineering, maintenance, and technology teams to ensure safe, reliable, and efficient manufacturing operations. Key Responsibilities • Develop, configure, and support distributed control system applications and related operator interfaces., • Troubleshoot control system issues and implement solutions to improve reliability and performance., • Support control system hardware, software, network components, workstations, and related infrastructure., • Assist with system lifecycle planning, upgrades, patches, and maintenance activities., • Support process safety activities, including change management, hazard reviews, and startup readiness., • Develop and maintain control system documentation, drawings, procedures, and training materials., • Support alarm management, system testing, preventive maintenance, and configuration verification., • Partner with operations, maintenance, engineering, and IT teams to support plant-wide projects., • Identify opportunities for process optimization and continuous improvement., • Provide technical support for instrumentation, automated equipment, and related plant systems. Qualifications • Experience with distributed control systems in a manufacturing or industrial environment., • Process engineering or process controls experience within chemical manufacturing or a similar industrial setting., • Experience configuring, troubleshooting, and maintaining control system applications., • Strong understanding of plant operations, process safety, and manufacturing systems., • Ability to prepare and maintain technical documentation., • Strong troubleshooting, analytical, organizational, and communication skills., • Ability to work independently and collaboratively with cross-functional teams. Preferred Qualifications • Experience with Emerson DeltaV hardware and software., • Experience with batch logic or batch processing environments., • Familiarity with industrial networking concepts and control system cybersecurity., • Experience with process historians, CAD tools, SAP, or similar plant systems., • Experience supporting instrumentation, automated valves, or related field equipment. Perks • Direct hire opportunity., • Long-term growth opportunity within a stable manufacturing environment., • Mentorship from experienced control systems leadership., • Opportunity to support process improvement and plant reliability initiatives., • Competitive compensation package. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Description Are you ready to Set the Smooth Standard? Perks & Benefits Vacation Time Medical, Dental, Vision Supplemental Insurance Liability Insurance 401(k) matching 401(k) profit share Discounts on waxing services, laser hair removal services and retail products Hourly wage plus performance incentives Great referral program Career growth FSA Program Paid Training Professional Development Opportunities/Continued Education Retention Bonus European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. About the Role European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Call Center Manager with a passion for sales, team building and training to oversee operations and drive performance. Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As an Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service. A Day in the Life • Drive this top performing location to break national company records Infuse the team with a passion for creating outstanding customer experiences., • Foster a positive work environment that encourages ideas and innovative problem solving., • Coach performance through available metrics and encourage associate's professional growth through achievement and accountability., • Implement and execute systems/process consistent with a high performing franchise What Sets you Apart • Ability to be friendly and engaging on the phone with guests., • Ability to focus on phone calls in a fast paced environment, • Ability to handle escalated calls with confidence and professionalism., • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills., • Ability to prioritize work effectively., • Strong verbal communication skills., • Ability to receive constructive feedback from team and management, • Must be able to work well with the team., • Must have flexibility to meet shift requirements, • Must be a team player and pick up shifts, if needed, • Demonstrated success as an effective trainer and motivator to create a winning team., • Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented., • Exceptional customer service and social skills including ability to communicate effectively in all situations. including guest relations, conflict resolution, individual coaching and group presentations., • · Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary. Requirements and Education • High school diploma or equivalent., • 2 year experience in Customer Service preferred., • 2 year experience in Sales preferred., • 1 year working intake call center preferred · Reliable means of transportation. This role is not eligible for visa sponsorship European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

Job Description OWM INTEGRATIVE WELLNESS - Practice Manager LOCATION: Buffalo, NY (On-Site) REPORTS TO: Medical Director EMPLOYMENT TYPE: Full-Time SALARY: $75,000–$95,000 + bonus Ready to Run a Practice, Not Just Manage One? If you’ve managed in a large health system, you know the frustration: good ideas stuck in approval queues, policies you didn’t write, and problems you can see but aren’t allowed to fix. At OWM, you’ll report directly to the Medical Director, make decisions on the spot, and build the systems yourself. We’re looking for the person who fixes the schedule before anyone notices it’s broken, turns chaos into a checklist, and takes real satisfaction from a day that runs like clockwork. OWM is a growing, physician-led integrative practice offering IV therapy, hyperbaric oxygen, regenerative medicine, and a recovery and wellness lounge that opens soon. You’ll own the floor: the front desk, the team, the equipment, and the flow. You’ll have real authority and the room to do it right. About OWM OWM Integrative Wellness is a physician-led, cash-pay practice in Western New York. We offer integrative oncology support, cognitive optimization (The Kaplan Method®), regenerative medicine and photobiomodulation, and advanced IV therapy, along with a MedSpa and a supplement dispensary. Many of our patients come to us after conventional care hasn’t given them answers, and they expect a seamless, high-touch experience from the first call to the last session. We run on EOS (the Entrepreneurial Operating System), so every role has clear accountabilities, measurables, and a weekly rhythm. The Role The Practice Manager owns the daily non-clinical operation of the practice. You’ll work directly with the Medical Director as a peer to our Nursing Lead and our Financial Operations Manager. You’ll be on-site full-time, you’ll solve problems as they come up, and you’ll bring solutions to the table rather than just problems. What You’ll Own: Patient Flow & Front Desk • Lead front desk operations and the patient experience from the first call to departure., • Optimize scheduling across providers, IV chairs, MedSpa, hyperbaric, and lounge services., • Monitor patient flow in real time and clear bottlenecks as they happen., • Track and improve schedule fill, no-show rates, and wait times. Team Leadership • Directly supervise front desk staff and medical assistants, including schedules, coaching, performance, and onboarding., • Keep communication clear between the clinical, front desk, and operations teams., • Address friction early, directly, and fairly, and hold the team to OWM’s standards. Shift & Equipment Coverage • Build shift schedules that keep every operating hour covered., • Allocate staff time to every device session, including hyperbaric oxygen, the HumanRegenerator Jet bed, photobiomodulation, and lounge equipment, so that no session is ever booked without a trained operator., • Maintain a training and coverage matrix, manage call-outs and backfill, and cross-train staff so that no device depends on one person. Equipment, Facilities & Vendors • Oversee maintenance, calibration, and service logs for clinical and wellness equipment., • Manage equipment and facility vendors., • Help launch our new recovery and wellness lounge operationally. Systems & SOPs • Write and maintain SOPs for front desk, medical assistant workflows, patient flow, and equipment., • Fix recurring problems at the root rather than patching symptoms. Leadership Team • Report your scorecard measurables and Rocks in our weekly leadership meeting., • Give the Medical Director a concise weekly operations summary covering what’s on track, what’s off, and what needs a decision. Who Thrives Here • A natural operator. You notice when something is off before anyone points it out., • Proactive and decisive. You solve problems in the moment instead of waiting for the next meeting., • A builder. You’re comfortable creating a process where none exists, without needing a policy manual., • A calm, direct communicator. You can handle a frustrated patient, a staff conflict, and a broken piece of equipment in the same hour., • Systems-minded. When something happens twice, you write an SOP. When a problem recurs, you find its root cause., • A leader people respect. You hold staff accountable and earn their trust at the same time. QualificationsRequired • At least three years of operations or office management experience in a medical practice, outpatient clinic, med spa, or similar high-volume, service-driven setting., • Proven experience supervising front desk staff and/or medical assistants, including building shift schedules and coverage plans., • Demonstrated experience building or improving processes, SOPs, or scheduling systems., • Strong working knowledge of EHR and practice management systems, and comfort working with spreadsheets and data., • Ability to work on-site full-time. Preferred • Experience with EOS/Traction or another structured operating system., • Background in a cash-pay, concierge, integrative, or aesthetics practice., • Experience overseeing medical equipment maintenance and managing vendors., • Bachelor’s degree in healthcare administration, business, or a related field. Compensation & Benefits • $75,000–$95,000 base salary, depending on experience., • Performance bonus tied to operational scorecard results., • [PTO / health benefits / professional development], • Direct access to decision-making, real authority, and visible impact in a growing, multi-service practice. To Apply Send your resume along with a brief note that answers two questions: 1. Tell us about a recurring operational problem you fixed at its root. What was the problem, what did you change, and what happened as a result?, 2. Tell us about something you built from scratch without a playbook.

Job Description Are you ready to Set the Smooth Standard? Perks & Benefits Vacation Time Medical, Dental, Vision Supplemental Insurance Liability Insurance 401(k) matching 401(k) profit share Discounts on waxing services, laser hair removal services and retail products Hourly wage plus performance incentives Great referral program Career growth FSA Program Paid Training Professional Development Opportunities/Continued Education Retention Bonus European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. About the Role European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Manager with a passion for sales, team building and training to oversee operations and drive performance. Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As an Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service. A Day in the Life • Drive this top performing location to break national company records Infuse the team with a passion for creating outstanding customer experiences., • Foster a positive work environment that encourages ideas and innovative problem solving., • Coach performance through available metrics and encourage associate's professional growth through achievement and accountability., • Implement and execute systems/process consistent with a high performing franchise, • Create visual tracking and analytical reports using Excel, Word and Power Point 80% of time is customer facing, however you will also be responsible for administrative tasks including, but not limited to, scheduling, inventory and reporting., • Organize outreach and marketing events. What Sets you Apart · A passion for people and sales! · Demonstrated success as an effective trainer and motivator to create a winning team. · Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented. · Exceptional customer service and social skills including ability to communicate effectively in all situations. including guest relations, conflict resolution, individual coaching and group presentations. · Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary. · Ability to work flexible schedule including days/evening/weekends. Requirements and Education · High school diploma or equivalent. · 2 year experience in Customer Service preferred. · 2 year experience in Sales preferred. · Reliable means of transportation. This role is not eligible for visa sponsorship European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

Job Description Build the Future of Cooling – API is growing like never before as we enter into the refrigeration market, developing new technologies, building methodologies and inventing the equipment to do it. We’re looking for an Advanced Cooling Design Engineer to join API's founding refrigeration engineering team. We are looking for a highly driven, creative engineer ready to help drive explosive growth within one of the fastest evolving sectors in industrial technology. This is not a maintenance engineering role, this is an opportunity to design, innovate, and build the future alongside a world-class global engineering team. What We Offer You: • Opportunity to learn from and contribute to a premier, global engineering team!, • Be part of leading-edge technology for the heat transfer industry., • Ability to impact customers across multiple industries., • Full health & welfare benefits, 401(k), PTO, and developmental opportunities!, • Opportunity to travel 15% to API locations, clients and trade shows., • Salary Range: $95,000/year - $115,000/year What You Will Do: The Advanced Cooling Design Engineer will support our growing sales and design efforts by creating and managing designs for new product development projects, functioning as the dedicated CAD operator of the data center team. This position requires an individual with an expert level knowledge of SolidWorks, a high level of creativity, design for manufacturability knowledge, and excellent time management and communication skills. • Creation of new parts in the ERP system, manufacturing Bill Of Materials (BOM), and 3D modeling / 2D prints for production and customer approval., • Develop/execute the application engineering technology simulation into the heat exchanger design., • Work closely with both Application Engineering and Manufacturing Engineering to develop the next generation of cooling equipment., • Develop and manage product assemblies with integration of heat exchanger designs as required., • Assist the Project Engineer and Applications Engineer in detailing the standard costs of product designs., • Support manufacturing – fix, update and maintain BOMs, fix part info & drawings, provide drawings & answer questions as needed., • Author and distribute technical documents as required., • Support the team with validating each other’s output, analysis of results, and other efforts to produce world-class products., • Collaborate with internal teams to construct project scope and determine costs and manufacturing feasibility., • Collaborate on special projects with project team., • Contribute to setting project team priorities and provide technical leadership., • Stay updated on industry trends and advancements in heat exchanger technology., • Collect and share technology/application/market/competitor information. What You Bring: • Bachelor of Science in Mechanical Engineering - heat transfer is specialization preferred or 10 years of proven industry experience in lieu of degree, • Product knowledge and/or design experience of Aluminum bar & plate, shell & tube, or plate heat exchangers required, with a specialization on refrigeration applications preferred, • Expert level knowledge and operation of SolidWorks CAD software., • Ability to set up & develop smart, self-generating automated 3D models and assemblies in Solidworks., • Setup and use automated features for 2D print generation., • New product development processes and procedure experience, • Collaborative, analytical, and solution focused Preferred Qualifications: • Up to date on AI trends in 3D modeling and able to implement AI into modeling and assemblies, • Knowledge of the data center industry, • Experience in a Lean Manufacturing environment APICZ

Job DescriptionResponsibilities Maintain a safe and clean work area per 6S standards. Refer unusual or unsafe conditions to supervisor. Know appropriate level of shop math as required. Read and understand blueprints. Know intricate gauging methods, inspect work produced and show a genuine interest in producing quality work. Have most of the tools of the trade. Operate and maintain (2) two machines with high standards of quality and quantity. Operate and maintain ancillary equipment such as, loader(s) (bar loaders), autogage(s), metal cutting machine(s) and wash(s) (rinse, wash, rust inhibit) with high standards of quality and quantity. Hand load and hand pack. Remove, regrind, replace and adjust tools and holders. Take full chip carts to processing area and bring empty chip carts back to machines. Perform minor machine maintenance. (Planned Operator Maintenance and Preventive Maintenance) Recognize problems, correct them and make recommendations on how to prevent them to your supervisor or support engineer. (Machine, Material, Tool) Perform minor machine repairs and adjustments. Have a thorough understanding of speeds, feeds and tooling. Work with engineers and supervisor on layout improvements and changes. Know how to set and adjust standard machine attachments without assistance. Set-up basic jobs within a reasonable length of time without assistance. Set-up advanced jobs within a reasonable length of time with assistance. Maintain proper documentation and communications to ensure efficient coordination between shifts and departments (e.g. quality, engineering, maintenance) Orient when requested by supervisor. Train when mutually agreed. Lead when mutually agreed. Comply with all Quality Management System procedures and work instructions. Perform other related duties as requested by supervisor.

Job Description Are you ready to Set the Smooth Standard? Perks & Benefits • Vacation Time, • Medical, Dental, Vision, • Supplemental Insurance, • Liability Insurance, • 401(k) matching, • 401(k) profit share, • Discounts on waxing services, laser hair removal services and retail products, • Hourly wage plus performance incentives, • Great referral program, • Career growth, • FSA Program, • Paid Training, • Professional Development Opportunities/Continued Education, • Retention Bonus European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. As a Wax Specialist, you’ll help guests feel beautiful, confident, and comfortable by providing excellent body waxing services using our Exclusive Comfort Wax and proprietary products. Our centers offer an upbeat, professional, and team-driven environment where your passion for beauty can turn into a successful career! Here’s what we’re looking for • Full-time position, willing to work flexible days and hours., • Ability to connect with guests and build genuine relationships., • Willing to learn new techniques., • Esthetician or Cosmetologist license In NYS., • Ability to work in a fun, fast paced environment. About European Wax Center European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S. For more information about EWC, visit: http://www.waxcenter.com/careers This job is not eligible for US visa sponsorship European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

Job Description Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. Must be available for all shifts (1st,2nd,3rd). Must be available for weekends and holidays. Sign-on Bonus: $10,000 SUMMARY: Installs, maintains, and repairs machinery, equipment, physical structures, and pipes, electrical and hydraulic systems by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Listens for unusual sound from machines or equipment to detect malfunction and discusses machine operation variations with operators, supervisors or other maintenance workers to diagnose problem and repair machine., • Required to have Respirator and Confine Space entry qualifications., • Shuts down machine or equipment and “Locks Out” all energy sources after starting repairs. Installs new or repaired parts. Tests to ensure proper operation., • Must have 70e and Lock Out/Tag Out Training., • Cleans and lubricates shafts, bearings, gears, and other parts of machinery according to company procedures or schedules while maintaining Equipment PM’s., • Sets up and operates machine tools such as; grinder, drill (to repair or fabricate machine parts), jigs, lathe and fixtures., • Installs and repairs electrical wiring and electrical and/or electronic components on machinery and equipment., • Lays out, assembles, installs, repairs, troubleshoots and maintains pipe systems and related hydraulic and pneumatic equipment., • Repairs and replaces gauges, valves, pressure regulators, and related equipment., • Must have experience in rebuilding pumps, motors as well as operating a cutting torch for welding/burning and rigging equipment., • Maintains the chemical pumps and CIP Systems., • Repairs and maintains the physical condition of the facility, e.g.:, • May have to fabricate and/or repair counters, benches, walls, partitions, racks and other structures as deemed necessary., • Installs, programs and repairs automated machinery and equipment such as programmable controllers, pumps, separators, homogenizers, packaging machines, compressors, refrigeration systems and other equipment as needed and trained to repair., • Must maintain a record of HVAC PM’s and operations., • Required to be a Refrigeration System Operator (Classes I & II), operate Boilers and Air Compressors Stationary Engineers license is desirable., • Troubleshoots PLC/Control System and calibrates chart recorder and the Level Probe and Pressure Sensor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: • High school diploma or general education degree (GED) or one to three months related experience, training or equivalent combination of education and experience. Must be a minimum of 18 years of age. LANGUAGE SKILLS: • Ability to read and interpret work orders, safety rules, operating and maintenance instructions and procedure manuals., • Ability to fill out routine reports and correspondence., • Ability to speak effectively and convey information to other employees. MATHEMATICAL SKILLS: • Ability to add, subtracts, multiply, and divides in all units of measure using whole numbers. REASONING ABILITY: • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms above shoulder height, talk and hear, taste and smell. The employee may be required to climb ladders and/or balance., • The employee must regularly lift and/or move up to 55 pounds, and occasionally lift and/or move up to 100 pounds., • Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works near moving mechanical equipment; occasionally works in high places and is exposed to wet and/or humid conditions. May have to work with or be exposed to cleaning chemicals containing sodium hydroxide or phosphoric acid requiring personal protective equipment, per company regulations. Worker will be exposed to cold temperatures below 40 degrees F. The noise level in the work environment is usually moderate. Hearing protection is required. WORK SCHEDULES • The workweek could vary. May include Saturdays, Sundays or Holidays with a specific weekday or rotating day off. Four 10-hour days may also be scheduled. CONDITION OF EMPLOYMENT • Working safely, following all company policies and complying with all Federal, State and County regulations is a condition of employment. Pay: $29.64-$32.64/hr.* *The hourly rate as indicated in the CBA. The posted pay rate reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Title Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America's largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms, Bison, Milk for Life, and Intense Milk. Here, you'll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. Must be available for all shifts (1st,2nd,3rd). Must be available for weekends and holidays. Sign-on Bonus: $10,000 SUMMARY: Installs, maintains, and repairs machinery, equipment, physical structures, and pipes, electrical and hydraulic systems by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Listens for unusual sound from machines or equipment to detect malfunction and discusses machine operation variations with operators, supervisors or other maintenance workers to diagnose problem and repair machine., • Required to have Respirator and Confine Space entry qualifications., • Shuts down machine or equipment and "Locks Out" all energy sources before starting repairs. Installs new or repaired parts. Tests to ensure proper operation., • Must have 70e and Lock Out/Tag Out Training., • Cleans and lubricates shafts, bearings, gears, and other parts of machinery according to company procedures or schedules while maintaining Equipment PM's., • Sets up and operates machine tools such as; grinder, drill (to repair or fabricate machine parts), jigs, lathe and fixtures., • Installs and repairs electrical wiring and electrical and/or electronic components on machinery and equipment., • Lays out, assembles, installs, repairs, troubleshoots and maintains pipe systems and related hydraulic and pneumatic equipment., • Repairs and replaces gauges, valves, pressure regulators, and related equipment., • Must have experience in rebuilding pumps, motors as well as operating a cutting torch for welding/burning and rigging equipment., • Maintains the chemical pumps and CIP Systems., • Repairs and maintains the physical condition of the facility, e.g.:, • May have to fabricate and/or repair counters, benches, walls, partitions, racks and other structures as deemed necessary., • Installs, programs and repairs automated machinery and equipment such as programmable controllers, pumps, separators, homogenizers, packaging machines, compressors, refrigeration systems and other equipment as needed and trained to repair., • Must maintain a record of HVAC PM's and operations., • Required to be a Refrigeration System Operator (Classes I & II), operate Boilers and Air Compressors Stationary Engineers license is desirable., • Troubleshoots PLC/Control System and calibrates chart recorder and the Level Probe and Pressure Sensor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: • High school diploma or general education degree (GED) or one to three months related experience, training or equivalent combination of education and experience., • Must be a minimum of 18 years of age. LANGUAGE SKILLS: • Ability to read and interpret work orders, safety rules, operating and maintenance instructions and procedure manuals., • Ability to fill out routine reports and correspondence., • Ability to speak effectively and convey information to other employees. MATHEMATICAL SKILLS: • Ability to add, subtracts, multiply, and divides in all units of measure using whole numbers. REASONING ABILITY: • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms above shoulder height, talk and hear, taste and smell. The employee may be required to climb ladders and/or balance., • The employee must regularly lift and/or move up to 55 pounds, and occasionally lift and/or move up to 100 pounds., • Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works near moving mechanical equipment; occasionally works in high places and is exposed to wet and/or humid conditions. May have to work with or be exposed to cleaning chemicals containing sodium hydroxide or phosphoric acid requiring personal protective equipment, per company regulations. Worker will be exposed to cold temperatures below 40 degrees F. The noise level in the work environment is usually moderate. Hearing protection is required. WORK SCHEDULES • The workweek could vary. May include Saturdays, Sundays or Holidays with a specific weekday or rotating day off. Four 10-hour days may also be scheduled. CONDITION OF EMPLOYMENT • Working safely, following all company policies and complying with all Federal, State and County regulations is a condition of employment. Pay: $29.64-$32.64/hr.* *The hourly rate as indicated in the CBA. The posted pay rate reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community. The Patient Relations Specialist I serves as the primary dual-channel first point of contact for the organization, responsible for both welcoming in-person visitors and managing high-volume inbound telephone calls, enhancing patient experience. They combine warm reception, clear direction and efficient call-handling. They provide exceptional patient care by taking ownership of each interaction promptly and greeting all in a friendly, professional manner. Understanding what is important to each patient or visitor, they direct individuals to correct areas of the organization, transfer calls to appropriate parties as needed, and provide general information obtained from a variety of sources to field questions directly. As part of the essential functions of this role, the Patient Relationship Specialist I: • Ensures a positive patient experience while acting as the primary point of contact either by phone or in person, • Rotates between in-person/front desk and phone operator support stations, • Assists callers in identifying needs and directly transfers calls to appropriate front desk areas/departments or uses interoffice software to determine availability of staff and notifies individuals so they have time to prepare to speak with callers, • Retrieves voicemail messages from the phone system daily and in a timely manner, replying directly to caller or routing messages to appropriate individuals, • Welcomes all patients, potential patients, and visitors in the lobby, working closely with the Security team to ensure everyone is properly directed to scheduled or non-scheduled appointments/areas, • Reaches out to departments or individuals announcing prospective new patients wishing to learn about or enroll in services and/or any potential visitors, • Performs database retrieval for staff directory information (Microsoft Teams, Ring Central, EMR (Medent) and patient look-up software (Dundas) used for general patient information including upcoming appointments, care teams and enrolled programs, • Dispenses general information obtained from a variety of sources to field questions regarding locations, departments, phone numbers, operational hours, available services, etc., • Works closely with the City/Public Safety Department as needed by contacting them during emergency or non-emergency situations knowing what immediate and follow-up action to take when an emergency call is required. Qualified candidate will have a high school diploma or GED; at least one year of phone operator or customer service experience preferred; strong verbal and written communication skills, with bilingual English and Spanish strongly preferred; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential. Job type: Full-time this position will start/train at 206 S. Elmwood with the potential to move to our new Kensington-Bailey location upon completion. Required Education: High School diploma or GED Required Experience: Bilingual English and Spanish strongly preferred; at least one year of phone operator or customer service experience preferred. This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate's skills, relevant experience, educational background, internal equity, and market considerations. What Evergreen Health Offers You: • Multiple comprehensive medical health insurance plans to choose from, • Dental and Vision coverage at no cost to you, • Paid Time Off package equaling up to 4 weeks in your first year, • 403b with a generous company match, • Paid parking or monthly metro pass, • Professional development opportunities, • Paid lunch breaks Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.

Responsible for the movement of trailers to and from the unload/load doors and throughout the yard. May also be responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner. Essential Function Performs trailer switches defined as hooking and moving a parked trailer from the yard to a load/unload door or hooking and moving a trailer from a door to the yard. Communicates with management and/or central control to coordinate trailer movements in the yard. Documents trailer moves using the Yard Management System (where available) or switcher cards. Performs pre- and post-trip inspections on switcher equipment. Understands and demonstrates effective yard switching safety processes and procedures. In addition to the above essential functions, Switchers may also be required to perform Package Handler essential functions as follows: Utilizes "hand-to-surface" methods for all package handling. Loads and unloads packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings. Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of two to four hours. Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly. Performs other duties as assigned Minimum Education None required Minimum Experience No experience required; six (6) months of experience as a package handler or switching/CDL operator experience preferred. Knowledge Skills and Abilities Must have a valid driver's license and maintain a Department of Transportation (DOT) file. Ability to understand and follow instruction regarding work duties and safety methods. Ability to discern numbers and information in order to sort packages correctly. Ability to use basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices. Strong communication and interpersonal skills; ability to work well in a fast-paced team environment. Job Conditions May work in hot and cold temperatures May work in an environment with fumes May work in an area with loud noise Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $23.00/Hour Additional Details: Switcher Part-Time / Inbound Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws: • Know Your Rights, • Pay Transparency, • Family and Medical Leave Act (FMLA), • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual), • Right to Work Notice (English) / (Spanish)

Location: Buffalo, NY Compensation: $28 - $33/ hour, based on experience $2,500 Sign-On Bonus! The CDL Operator is responsible for the safe and efficient transportation of hazardous and non-hazardous waste materials using various commercial vehicles, including roll-off trucks, vacuum trucks, and box vans. In addition to driving duties, this position supports environmental field operations alongside technicians. Responsibilities may include both emergency and routine tasks such as confined space entry (e.g., tanks and manholes), oil spill response, drum handling, decontamination, high-pressure washing, sweeping, shoveling, and other environmental remediation activities. Operate commercial trucks and provide field support to environmental technicians as needed. Adhere to all safety protocols and regulatory requirements set by NOCO and the Department of Transportation (DOT). Operate a variety of light and heavy equipment, including forklifts, aerial lifts, boom lifts, skid steers, excavators, pressure washers, pumps, and other company vehicles. Prepare equipment and vehicles for daily service jobs by completing pre-trip and post-trip inspections, including checking fluids, tires, and necessary tools or supplies. Interact professionally with customers on-site to ensure a high level of service and satisfaction. Identify and document any system defects, hazards, or unusual buildup; communicate recommended maintenance or corrective actions to the customer. Respond promptly to emergency or unscheduled service calls. Accurately complete daily logs, time sheets, and other required documentation. Ability to work during scheduled hours, with occasional work on nights, weekends, and variable schedules as necessary. Work in industrial settings such as factories, chemical plants, warehouses, construction sites, and power plants. Perform other duties and responsibilities as assigned based on operational and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need: Must be at least 21 years of age. Valid Class B Commercial Driver's License (CDL) required; Class A preferred. Ability to operate a manual transmission vehicle. Minimum of 2 years of experience operating a CDL Class A or B vehicle. Valid driver's license with a clean and acceptable driving record. Current DOT Medical Certification required. Must pass a background check and drug screening in compliance with federal and/or state DOT regulations. Hazmat and Tanker Endorsements required. OSHA 40-hour HAZWOPER certification preferred. Confined Space Entry Certification preferred. Physical Requirements: Must be able to sit for extended periods while operating a commercial vehicle. Ability to lift, push, or pull up to 50 pounds. Occasional exposure to hazardous materials, chemicals, or fumes. Occasional exposure to outdoor weather conditions. Must comply with OSHA's Respiratory Protection Standard (29 CFR 1910.134), including facial hair guidelines for respirator use. What We Offer: Competitive compensation package Generous medical insurance offerings Dental and vision plans Company-paid life insurance Company-paid short-term disability 401(k) with company match Health savings accounts Generous Paid Time Off policies 7 paid holidays Employee and family assistance program Company-paid training Safety incentives Years of service incentives Boot Allowance

An incumbent to a position in this class is responsible for operating the public safety communication system in the Department of Police. The Public Safety Dispatcher operates a telephone, radio, computer, Automatic Vehicle Locater (AVL) and related equipment, to dispatch police personnel and equipment to scenes of crimes, accidents and other emergencies. Incumbents must be able to function calmly under stress, and take appropriate action swiftly. They must exercise sound judgment, alertness and responsiveness in emergency situations. Work is performed under direct supervision from a higher level police official an in accordance with established policies and procedures. Supervision is not a function of this position. Examples of work (Illustration Only) Receives information regarding various incidents requiring police, fire or EMS attention emergencies, i.e. fires, robberies, stolen vehicles, missing persons, etc. Operates radio equipment to dispatch police personnel and equipment; dispatches vehicles and personnel for routine and emergency service calls; maintains continuous status and location records of police, fire and emergency vehicles; Operates computer terminal, AVL, to retrieve information and relay same as needed including e-mail system; Determines priorities of service when necessary in accordance with established policies and practices; Receives incoming telephone calls and provides information; Receives calls over the telephone from fire and other governmental agencies; Expediently accesses and reports to police staff and other civilian staff in the Department, sensitive information from criminal and personal databases, such as Criminal Justice Information System; Performs related duties as required. Graduation from High School, GED or Equivalency Diploma. Proof of education must be presented at time of appointment. Special Requirement(s) 1) Background investigation results, including but not limited to consideration of an applicant's arrests which did not lead to convictions, will be considered in the Police Department's determination of whether an applicant should be denied unsupervised access to the federal Criminal Justice Information System (CJIS?), and therefore denied employment; 2) Must present Association of Police Communications Operator certification within one year of appointment, or within the time schedule for training by Erie County. Adopted: 11/30/94 Revised: 12/6/95; 7/24/96; 10/8/10; 7/9/13; 11/10/21 Reviewed: 11/4/98; 12/7/04 Department of Human Resources, Civil Service Administration, Room 1001 City Hall, Buffalo, NY 14202 Good knowledge of the operation and maintenance of radio and telephone equipment; Good knowledge of the geography of the City; Clerical aptitude; Ability to quickly analyze emergency situations and take decisive action; Ability to perform calmly and efficiently in all types of situations; Ability to understand and follow oral and written directions; Familiarity with police terminology and procedures; Ability to maintain records and prepare reports; Ability to speak clearly and distinctly; Good hearing; mental alertness; Physical condition commensurate with the demands of the position. Important Information Regarding The Qualifying 911 Performance Test A performance test will be held at a later date, to be announced. The written test will be a ranking test and the performance test will be a qualifying (pass/fail) test. You must pass both the written and performance tests to be considered for appointment. You will not be called to the performance test unless you have passed the written test. Since the performance test is qualifying (pass/fail), if you pass the performance test your final score for the examination will be the score that you achieve on the written test. Candidates may be invited to participate in the performance test in the order of the scores they achieve on the written test. The Department of Human Resources, Division of Civil Service reserves the right to give the performance test to only as many candidates as are needed to fill available vacancies. The 911 test will be a performance test, administered on a conventional personal computer (PC). You will be using a conventional personal computer (PC) but you will not be using a mouse. Subject: The test consists of three parts, each preceded by a separate practice session. It will test your ability to enter the kinds of information that dispatchers and related personnel must process for fire, police, and emergency medical services. You will not need any specific information prior to the test; rather, complete on-screen instructions will tell you all that you need to know in order to take the test. In order to pass, you must enter the data at a rate of at least 6,000 key-strokes per hour (which is equal to typing approximately 20 words per minute), with an accuracy rate of at least 97.5%. Retest Policy: Candidates not successful on the 911 performance test may be allowed to participate in a retest. Such decision will be made at the discretion of the Department of Human Resources, Division of Civil Service as it relates to recruitment. If allowed, there will be only one retest for candidates that are not successful on this portion of the examination. Note: No qualifying 911 Performance test will be required if a candidate who is successful on the written portion of the examination has qualified in a previous 911 keyboarding test for examination purposes administered by the Department of Human Resources, Division of Civil Service. The City of Buffalo's benefit package is designed to give our employees and their love one's, comfort, safety, and stability they need in serving our community each and every day. Our offerings include: Medical and vision, Dental, Life Insurance (basic) and (supplemental)

Job Description Express Employment Professional is currently hiring for a Machine Operator Assistant for our client in Buffalo, NY. Their product/service lines include metal fabrication, stairs, rooftop supports, Unistrut, system installation and traffic safety. Hours: Mon-Fri 8am-4:30pm Pay Rate: $18.63-21.57/hour based on experience Duties: • Assist the Machine Operators on shear cutting, press brake, cobot welding, saw, or assembling machinery., • Help place and remove pieces from the machine., • Must have excellent tape measuring skills and mechanical ability. Requirements: • Proven experience operating machinery., • Ability to lift up to 50 lbs repetitively., • Ability to stand and move for the duration of a shift., • Steel-toe boots required., • Reliable transportation. Interested and qualified applicants are encouraged to apply directly to this posting. Have your resume ready! \nCompany Description Express is a staffing service with franchise offices worldwide. We employ people to work short-term and long-term assignments for a variety of companies. Express is a staffing service with franchise offices worldwide. We employ people to work short-term and long-term assignments for a variety of companies.

Job Description Are you ready to Set the Smooth Standard? Perks & Benefits • Vacation Time, • Medical, Dental, Vision, • Supplemental Insurance, • Liability Insurance, • 401(k) matching, • 401(k) profit share, • Discounts on waxing services, laser hair removal services and retail products, • Hourly wage plus performance incentives, • Great referral program, • Career growth, • FSA Program, • Paid Training, • Professional Development Opportunities/Continued Education, • Retention Bonus European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. As a Guest Sales Associate, you’ll shape each guest’s experience from start to finish, delivering exceptional service in a welcoming environment. You’ll work alongside a passionate team while helping guests feel confident, radiant, and comfortable in their own skin—making a lasting impact every day. Here’s what we’re looking for • Part time position, ability to work evenings and weekends., • A positive, friendly, upbeat, and personable demeanor with strong communication skill., • Ability to manage productivity and sales to ensure goals are achieved. About European Wax Center European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S. For more information about EWC, visit: http://www.waxcenter.com/careers This job is not eligible for US visa sponsorship European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

Job Description Are you ready to Set the Smooth Standard? Perks & Benefits • Vacation Time, • Medical, Dental, Vision, • Supplemental Insurance, • Liability Insurance, • 401(k) matching, • 401(k) profit share, • Discounts on waxing services, laser hair removal services and retail products, • Hourly wage plus performance incentives, • Great referral program, • Career growth, • FSA Program, • Paid Training, • Professional Development Opportunities/Continued Education, • Retention Bonus European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. About the Role This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. A Day in the Life • Books guests’ reservations accurately and efficiently while providing an excellent guest experience, • Confirms reservations by calling guests 1-2 days before the guests’ reservation, • Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy, • Answers guests’ questions and provides necessary resources for the guest to find answers in the future., • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource., • Handles confidential information, including guest contact information, with a high degree of integrity, • Ensures desk area and equipment are clean and in good working order at end of shift., • Notifies Reservation Center Manager of any questions or concerns presented by guest or the team. What Sets You Apart • Ability to be friendly and engaging on the phone with guests., • Ability to focus on phone calls in a fast paced environment, • Ability to handle escalated calls with confidence and professionalism., • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills., • Ability to prioritize work effectively., • Strong verbal communication skills., • Ability to receive constructive feedback from team and management, • Must be able to work well with the team., • Must have flexibility to meet shift requirements, • Must be a team player and pick up shifts, if needed Education and Experience • High school diploma required., • 1-3 years of experience in a call center or retail environment preferred but not required. Additional duties may be added at any time at the request of European Wax Center and Waxing Centers of Buffalo, LLC About European Wax Center European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 1,000 centers across the U.S. For more information about EWC, visit: http://www.waxcenter.com/careers This job is not eligible for US visa sponsorship European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.