ServiceNow Test Manager
9 days ago
Raleigh
* Job Title: ServiceNow Test Manager Job Location: Raleigh, NC(Hybrid). Project Duration: 2+ Years with possible extension Key Responsibilities • Develop and lead a comprehensive testing strategy across all phases of the SDLC—functional, regression, integration, performance, and user acceptance testing (UAT)., • Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices., • Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts., • Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation., • Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements., • Report progress, test metrics, risks, and quality status to project leadership and key stakeholders., • Maintain adherence to internal standards, security policies, and ServiceNow governance., • Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities., • Mentor team members and end-users on testing best practices and ATF usage. Required Qualifications • Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field, • Strong grasp of ServiceNow modules and platform functionality., • Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail)., • Proven success designing test cases for functional, regression, and integration testing., • Hands-on experience with API testing (REST, SOAP)., • Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban., • Skilled at coordinating and facilitating UAT, including stakeholder communication and training., • Preferred Qualifications, • ServiceNow certifications: CSA, Implementation Specialist, or Application Developer., • Experience with ServiceNow’s Test Management module., • ISTQB or Certified Agile Tester (CAT) certification., • Background in cloud or managed services environments (MSP experience a plus)., • Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable)., • Experience with load/performance testing tools.