Guest Services Associate
hace 8 días
New York
Job Description Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaisons. • These are 3 – 6 months temp jobs with possibility to convert to perm., • There are two shift available: Monday - Friday, 10am - 6pm and 12pm - 8pm with weekend rotation and holiday coverage., • One shift available for Saturday and Sunday, 9am - 5pm or 10am - 6pm., • The pay rate is $25.00 per hour., • People Person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors., • Assist with patient appointment search using Epic software., • Patient navigator to assist with wayfinding., • Facilitate a working relationship between patients and the organization by providing excellent customer service., • Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns., • Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction., • Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers., • Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients)., • Professionally research and or resolve concerns by deescalating issues. Demonstrate knowledge of online visitor policy/guidelines., • High Level of Customer Service. Candidates with a big personality! Someone who’s smile will greet the patients the moment they walk into the hospital!, • Someone who can professionally engage with patients by looking up their medical appointment and assist them with navigating throughout the hospital., • Patient Engagement – Ask the patient, “ how can I help”, listen to them, assist in the best way possible, • Patient Navigator/director - Assist patients to their appointments, • Assist visitors with visitor registration process, • Someone who can multitask, professionally answers phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients., • Types at least 45/50wpm, • High School Diploma / GED with 2 years of proven experience, • Bachelor's Degree preferredCompany DescriptionWe are a FANTASTIC Woman owned company been in business for 40+ years!We are a FANTASTIC Woman owned company been in business for 40+ years!