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Job DescriptionSous Chef The Sous Chef plays a critical leadership role in supporting the Executive Chef in all aspects of kitchen operations. This position is responsible for ensuring consistent food quality, maintaining operational efficiency, and leading kitchen staff in a fast-paced, high-volume environment. The Sous Chef helps drive culinary excellence while upholding standards for food safety, cleanliness, and team development. Key Responsibilities: • Assist the Executive Chef in overseeing daily kitchen operations, including prep, service, and closing procedures, • Lead, train, and mentor kitchen staff to ensure consistency, efficiency, and adherence to culinary standards, • Execute and maintain high-quality food preparation and presentation across all menu items, • Manage inventory, ordering, and receiving to control food cost and minimize waste, • Ensure compliance with health, safety, and sanitation regulations at all times, • Step in to lead the kitchen in the absence of the Executive Chef, • Collaborate on menu development, seasonal offerings, and specials, • Monitor ticket times and maintain smooth communication between front and back of house, • Enforce proper portioning, plating, and recipe adherenceQualifications:, • 3+ years of experience in a leadership role within a professional kitchen, • Strong knowledge of culinary techniques, food safety standards, and kitchen operations, • Proven ability to lead and motivate a team in a high-pressure environment, • Experience with inventory management, ordering, and cost control, • Excellent organizational and time management skills, • Flexible schedule, including nights, weekends, and holidaysKey Attributes:, • Hands-on leadership style with strong attention to detail, • Ability to remain calm and decisive under pressure, • Passion for food, hospitality, and team development, • Strong communication and problem-solving skillsThis role is ideal for a driven culinary professional looking to grow within a dynamic kitchen environment while contributing to a high standard of food and service excellence.

Job Description Sous Chef Location: Edgewater, NJ We are seeking an experienced and passionate Sous Chef to join our culinary team at a high-volume, upscale restaurant in Edgewater, NJ. This is an exciting opportunity for a hands-on culinary leader who thrives in a fast-paced environment and takes pride in delivering exceptional food quality, consistency, and presentation. The ideal candidate will have strong line-cooking experience, excellent leadership skills, and the ability to support the Executive Chef in managing daily kitchen operations. Experience with Latin, Caribbean, Spanish, or other globally inspired cuisine is a plus. Key Responsibilities • Assist the Executive Chef with the daily operation and management of the kitchen., • Lead and supervise kitchen staff during service to ensure smooth and efficient execution., • Maintain high standards for food quality, presentation, portion control, and consistency., • Prepare and execute menu items across multiple stations, including grill, sauté, seafood, and cold preparation., • Ensure all recipes, cooking techniques, and plating standards are followed consistently., • Train, coach, and develop cooks and other kitchen team members., • Assist with scheduling, station assignments, and daily kitchen organization., • Monitor food quality, freshness, and proper storage throughout each shift., • Assist with ordering, receiving, inventory, and proper product rotation., • Control food waste and help maintain food-cost targets., • Maintain a clean, organized, and sanitary kitchen in accordance with health and safety standards., • Ensure proper execution during high-volume dinner service, weekends, private events, and special functions., • Work closely with the front-of-house team to maintain proper ticket times and guest satisfaction., • Assist with menu development, specials, and seasonal culinary initiatives., • Step into the Executive Chef's role when needed and provide strong leadership during service. Qualifications • 3+ years of professional kitchen experience, preferably in a high-volume restaurant., • Previous Sous Chef, Chef de Cuisine, or strong Kitchen Manager experience preferred., • Strong understanding of professional cooking techniques and kitchen operations., • Experience working with seafood, meats, sauces, and scratch cooking., • Ability to lead a team while remaining hands-on during service., • Strong knowledge of food safety, sanitation, and proper food-handling procedures., • Excellent communication and organizational skills., • Ability to remain calm and effective in a fast-paced, high-pressure environment., • Flexible schedule, including nights, weekends, and holidays., • Culinary degree or formal culinary training is a plus but not required., • Latin Caribbean or multicultural culinary experience is highly preferred. What We Offer • Competitive salary based on experience., • Opportunity to work in a high-volume, upscale restaurant environment., • Growth and advancement opportunities., • Collaborative and energetic culinary team., • Opportunity to contribute to menu development and culinary execution., • Dynamic environment with dinner service, private events, and special occasions. If you are a motivated culinary professional looking to take the next step in your career and lead a talented kitchen team, we want to hear from you. Qualified candidates are encouraged to apply today!

Job Description Sous Chef Location: Edgewater, NJ We are seeking an experienced and passionate Sous Chef to join our culinary team at a high-volume, upscale restaurant in Edgewater, NJ. This is an exciting opportunity for a hands-on culinary leader who thrives in a fast-paced environment and takes pride in delivering exceptional food quality, consistency, and presentation. The ideal candidate will have strong line-cooking experience, excellent leadership skills, and the ability to support the Executive Chef in managing daily kitchen operations. Experience with Latin, Caribbean, Spanish, or other globally inspired cuisine is a plus. Key Responsibilities • Assist the Executive Chef with the daily operation and management of the kitchen., • Lead and supervise kitchen staff during service to ensure smooth and efficient execution., • Maintain high standards for food quality, presentation, portion control, and consistency., • Prepare and execute menu items across multiple stations, including grill, sauté, seafood, and cold preparation., • Ensure all recipes, cooking techniques, and plating standards are followed consistently., • Train, coach, and develop cooks and other kitchen team members., • Assist with scheduling, station assignments, and daily kitchen organization., • Monitor food quality, freshness, and proper storage throughout each shift., • Assist with ordering, receiving, inventory, and proper product rotation., • Control food waste and help maintain food-cost targets., • Maintain a clean, organized, and sanitary kitchen in accordance with health and safety standards., • Ensure proper execution during high-volume dinner service, weekends, private events, and special functions., • Work closely with the front-of-house team to maintain proper ticket times and guest satisfaction., • Assist with menu development, specials, and seasonal culinary initiatives., • Step into the Executive Chef's role when needed and provide strong leadership during service. Qualifications, • 3+ years of professional kitchen experience, preferably in a high-volume restaurant., • Previous Sous Chef, Chef de Cuisine, or strong Kitchen Manager experience preferred., • Strong understanding of professional cooking techniques and kitchen operations., • Experience working with seafood, meats, sauces, and scratch cooking., • Ability to lead a team while remaining hands-on during service., • Strong knowledge of food safety, sanitation, and proper food-handling procedures., • Excellent communication and organizational skills., • Ability to remain calm and effective in a fast-paced, high-pressure environment., • Flexible schedule, including nights, weekends, and holidays., • Culinary degree or formal culinary training is a plus but not required., • Latin Caribbean or multicultural culinary experience is highly preferred. What We Offer, • Competitive salary based on experience., • Opportunity to work in a high-volume, upscale restaurant environment., • Growth and advancement opportunities., • Collaborative and energetic culinary team., • Opportunity to contribute to menu development and culinary execution., • Dynamic environment with dinner service, private events, and special occasions. If you are a motivated culinary professional looking to take the next step in your career and lead a talented kitchen team, we want to hear from you. Qualified candidates are encouraged to apply today!

Job DescriptionSenior Project Sales Consultant – High-Ticket Outdoor Living & Home Services Location: North New Jersey | Hybrid / Field-Based with Remote Follow-Up Are You a Proven Salesperson Who Can Close $25K–$200K+ Projects?We're looking for an experienced sales professional to join our growing outdoor living and home services construction business. This is an opportunity to sell high-value residential and commercial projects to qualified customers—not spend your day making endless cold calls hoping to find a deal. You'll work with affluent homeowners, high-end residential properties, schools, country clubs, and other commercial clients. You bring the sales expertise. We provide the leads, marketing support, systems, and operational resources to help you close. What You Can Expect: • Strong inbound lead flow generated by established marketing channels., • Additional support from an outbound marketing team for follow-up and outreach., • High-value projects with significant commission potential., • Qualified opportunities rather than endless cold prospecting., • Direct support from sales, operations, and leadership., • Opportunity to grow into larger accounts, expanded territories, and increased responsibility., • Base salary + performance-based commission. The Role:This role owns the front end of the customer relationship—from first contact through signed agreement—and is expected to sell responsibly, accurately, and in full alignment with operations and delivery standards.You will be responsible for turning qualified opportunities into signed projects while maintaining a high standard of professionalism, accuracy, and customer experience. Core Responsibilities:Customer Engagement & Sales Execution: • Respond quickly and professionally to qualified leads., • Conduct on-site and virtual consultations., • Build relationships with homeowners, referral partners, and commercial decision-makers., • Understand customer goals, site conditions, budgets, and project requirements., • Present solutions aligned with approved offerings and capabilities., • Move qualified opportunities through the sales process and close agreements. Accurate Scoping & Responsible Selling: • Define project scope, assumptions, and exclusions clearly., • Confirm site access, utilities, grading, drainage, and other project limitations., • Avoid speculation, over-promising, or unsupported assumptions., • Sell what can actually be executed — exactly as documented. Pricing Discipline & Approvals: • Use approved pricing tools and templates., • Obtain required approvals before presenting pricing., • No unauthorized discounts, scope changes, or representations., • Coordinate with operations to confirm feasibility and execution planning. Proposal, Contract & Handoff: • Prepare accurate proposals and agreements., • Ensure contracts reflect what was discussed and sold., • Execute a clean, documented handoff to operations., • Remain engaged through onboarding to ensure customer and operational alignment. CRM & Documentation: • Maintain accurate, real-time records in CRM and project systems., • Log customer interactions, notes, and updates., • Ensure quotes, drawings, approvals, and other relevant documentation are properly stored. Collaboration & Accountability: • Work closely with operations, project management, and leadership., • Participate in pipeline reviews and forecasting., • Support issue resolution when questions arise., • Keep sales execution aligned with approved operations, pricing, and delivery standards. How Success Is Measured: • Revenue and closed project volume., • Quality and accuracy of sold projects., • Conversion rate on qualified opportunities., • Minimal scope disputes and rework., • Customer satisfaction through handoff and execution., • Strong alignment with operations and delivery teams. The Ideal Candidate:We're looking for a self-driven, experienced sales professional who knows how to build trust, manage a sales process, and close high-value opportunities. You should be comfortable selling to sophisticated homeowners and decision-makers and understand that successful sales are built on both revenue and execution. Qualifications: • 5+ years of experience in construction, outdoor living, home services, or related sales., • Experience selling to affluent homeowners and high-end residential clients., • Experience working with commercial establishments such as schools, country clubs, or similar organizations., • Proven ability to sell high-value projects., • Strong consultative selling and customer communication skills., • Comfortable conducting site visits and discussing technical project requirements., • High attention to detail and documentation discipline., • CRM experience required., • Strong negotiation, follow-up, and closing skills., • Professional presence and excellent communication skills. Compensation & Benefits: • Base salary + performance-based commission., • Full benefits package available, including health insurance and paid time off., • Mileage or travel reimbursement as applicable., • Tools, leads, marketing support, and operational resources provided. Growth Opportunity:Strong performers will have opportunities to take on larger accounts, expanded territories, and increased responsibility as the business scales.If you're an experienced salesperson who wants to sell high-value projects with qualified leads and the support of an established team, we'd like to hear from you.

Job DescriptionWHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. Level99 Paramus - Garden State Plaza, NJ - coming soon! OVERVIEW The Level99 team is seeking a Director of Operations for our upcoming opening in Paramus, NJ who will be responsible for ensuring a best-in-class customer experience for nearly 300,000 guests per year by managing daily operations of both our full-service bar and entertainment venue which combined span over 40,000 square feet. The Director of Operations will lead a team of 100+ associates and deliver exceptional financial results via their commitment to detail and ability to work across all levels of the Level99 organization. A successful candidate will not only be a strategic business leader, but will also dive into all of the daily details and be the expert on every role within the organization leading by example day-in, and day-out. The Director of Operations is responsible for the overall success of the venue: cultivating a team environment that provides our guests with an extraordinary hospitality experience while directing the management team (across beverage program, entertainment operations, event operations, and maintenance) and ensuring all team members perform at a consistently high level. Our team is highly collaborative, working alongside teammates from multiple disciplines to produce optimal results. A Level99 Director of Operations has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of their venue. RESPONSIBILITIES • Lead, direct and manage all aspects of day-to-day venue operations including ensuring a customer-first experience and developing / managing all team members (scheduling, compliance, standards/performance, and policies)., • Lead the management and improvement of the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg sales forecasting, scheduling, inventory, local vendor relations, etc), • Ensure best-in-class hospitality experience and team member satisfaction., • Monitor and develop team member performance, particularly the leadership team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward., • Recruit, hire and train team members, overseeing the success and development of 100+ individuals at the venue., • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements., • Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues., • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings across the organization for consistency and best-in-class operations., • Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings and best practices, and drive the overall success of Level99 Garden State Plaza in Paramus, NJ., • Other duties, as assignedMUST-HAVE SKILLS, • Minimum 15 years of progressive growth in the hotel, entertainment, or food & beverage industries, • Multi-unit operations, or multi-discipline (within a single, large format unit), experience, • Deep knowledge of hospitality, entertainment, or bar operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more, • Strong guest-facing communication and service recovery skills, • Team-first attitude and ability to successfully communicate across all levels of the organization, • Exceptional verbal, written, and interpersonal skills, • Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint, • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required, • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read, • Able to grasp, reach overhead, push, lift and carry up to 50 pounds, • Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail, • Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand, • Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence, • A reliable car, current driver's license, • Ability to train on-site out-of-state at an existing location.OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE, • Bachelor’s Degree or above in a related field, or equivalent experience, • Knowledge of a second language, particularly Spanish or Portuguese, a plus, • Experience with new openings for hotels, restaurants, or entertainment establishmentsWhile we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…, • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work, • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job, • Are just a little bit obsessive about getting the details right the first time, • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now" Level99 is an E-Verify employer.

Job Description Job Summary This position will be responsible for the purchasing and operations scheduling of packaged goods being sold into various industries to meet targeted inventory levels within Tilley or based on specific orders for customers. Essential Functions / Key Responsibilities • Review daily SIOP MRP demand, issue purchase orders and follow up on deliveries through the delivery receipt. Review and approve vendor invoices, reconcile pricing discrepancies, and conduct margin analysis, • Review on-demand planning and determine proper inventory levels using SIOP, • Place repack and batch ticket requests as needed, • Monitor inbound shipment ETA’s and following up on delays or changes reporting any discrepancies to customer service, • Monitor stock patterns and suggest stocking level changes if needed to maintain customer supply, • Build effective partnerships with key suppliers. Monitor performance metrics and oversee satisfactory resolution of complaints and open issues. Keep abreast of changes that may affect product supply or demand, as well as promotional pricing and incentives that may impact profitability., • Schedule direct shipments from suppliers to customers and process paperwork Job Qualifications • 3-5 year of experience in purchasing, supply chain, or operations roles required, • Excellent communication skills to promote a positive work environment, • High attention to detail in a multi-tasking environment, • Proficiency in MS Office (Outlook, Excel, Word, Teams), • Knowledgeable/experience working with an MRP or ERP system., • Strong interpersonal skills – the ability to interface, communicate/collaborate on all levels internally and externally., • Establish and maintain effective working relationships with others., • Flexible - adapt to supply chain and operation process variations to support customer requirements., • Understand the total cost of doing business as it applies to purchasing, logistics, and scheduling., • Self-starter, strong initiative, dependable, and capable of following through with minimal supervision., • Experience with Lean Manufacturing and Continuous Process Improvement methodologies is highly desired, • Analytical and process driven is a must., • Resourceful problem-solving skills (must be a personal passion). Job Type: Full-time Work Environment • Indoor/Standard Office Environment until proficient., • Hybrid work location schedules are available Physical Requirements • Sitting and/or alternate sitting and standing at will., • Keyboarding. Entering text or data into a computer using a traditional keyboard., • Speaking. Expressing or exchanging ideas using the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly., • Hearing Requirements. The ability to hear, understand and distinguish speech and/or other sounds. (i.e., in-person speech, telephone, computer, etc.), • Near Visual Acuity. Clarity of vision at approximately 20 inches or less (i.e., use of computers.) *This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Description Are you a results-driven leader who thrives on developing high-performing teams and delivering exceptional guest experiences? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture, and take your leadership career to the next level. With competitive compensation, a culture focused on growth, and a strong support system, this is your opportunity to make a lasting impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025. About Us FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. Compensation and Benefits We offer one of the most comprehensive compensation and benefits packages in the industry: • Base salary ranging from $60,000 to $70,000, depending on experience and store assignment, • Annual bonus opportunities with the potential to earn up to $72,540 additional pay, based on performance and company success, • Paid 13-week training program through the Ashley Sales Academy, • Quarterly and annual performance awards, • 401(k) plan with company match, • Paid time off, holiday pay, and a paid day off for your birthday, • Medical, dental, and vision insurance with plans starting at $25 per week, • Employee discounts on Ashley products, • Referral bonuses of up to $1,000 for successful candidate referrals, • Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes Our Culture and Team Member Programs At FDE, we foster a culture of accountability, growth, and recognition. We actively seek employee feedback and invest in meaningful programs to support our team and communities: • Hope to Dream: Every mattress purchase helps provide beds to children in need, • Give a Day: One paid day annually to volunteer with an approved nonprofit organization, • Corporate Chaplains: Confidential support for personal, family, and wellness matters, • Life Resources: Quarterly wellness events on finance, relationships, and health, • Team Member Relief Fund: Financial support for unexpected life events, • SmartDollar: Free financial education and budgeting platform for employees Your Role: Sales Manager As a Sales Manager, you will be responsible for leading, developing, and managing the performance of the sales team. You will create a culture of accountability and success, focusing on driving KPIs, guest satisfaction, and overall store performance. You will lead by example on the sales floor, ensuring team engagement and alignment with company goals and values. You will have a designated 'Home Store' at one of our New Jersey locations; Fairfield, Paramus, Secaucus, Union, Bay Plaza, Nanuet - with the expectation for you to be flexible in working location according to meet the business need. Key Responsibilities Sales Leadership and Coaching • Lead and execute FDE’s seven critical sales leadership processes, • Manage team staffing levels to align with traffic and sales volume, • Support the onboarding and development of new team members, • Coach and performance manage associates to achieve sales excellence, • Oversee consistent execution of the Ashley Proven Sales Process, • Guide prospecting and follow-up to build a strong pipeline of customers, • Ensure sales practices meet company compliance and quality standards, • Maintain a consistent presence on the sales floor to coach and support staff (Position to Impact) Leadership Development • Apply leadership tools and best practices in daily management, • Attend required training including leadership development and product/vendor sessions, • Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training Daily Operations and Motivation • Lead energizing morning huddles and coaching scrimmages, • Assign team opportunities and participate in guest interactions, • Review and manage staffing-to-traffic ratios and store KPIs Sales and Performance Metrics • Achieve store sales budgets based on store tier, • Improve sales KPIs including close rate, sales per guest, and average ticket, • Monitor and drive success across categories such as protection plans, sleep products, and financing, • Track Net Promoter Score (NPS) and Total Piece Exception Rate Operational Excellence • Ensure all activities align with the company’s mission, values, and operational standards, • Participate in weekly “Perfect Store Visit” meetings to review store readiness and performance, • Maintain a clean, organized, and guest-ready showroom environment Schedule Requirements • Full-time, minimum of 45 hours per week including weekends, • Availability during holiday periods and business-critical dates, • Two scheduled days off per week, with exceptions during peak periods, • Regular, in-person attendance at the assigned store location is required Qualifications • High school diploma or GED required; associate or bachelor’s degree preferred, • Previous leadership experience in a fast-paced retail environment, • Strong ability to coach, lead, and drive performance through others, • Effective communicator with strong interpersonal and motivational skills, • Ability to foster teamwork and build strong internal relationships, • Highly organized with the ability to adapt to changing priorities, • Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems Job Type Full-time Benefits Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, 401(k) with employer match, Employee discount, Paid training program

Job DescriptionCompany Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description Versant Media has an immediate opening for an experienced distribution engineer to join Distribution Engineering. The engineer in this role owns distribution systems independently, runs operations without escalation, and is a technical authority on how Versant's signal moves from the building to the audience. This opening is specifically weighted toward cloud and IP distribution depth. The ideal candidate brings deep, hands-on experience with Amagi, Nevion, TAG Video Systems, and AWS media services. Responsibilities Cloud & IP Distribution Ownership Own the end-to-end reliability and performance of Versant's cloud and IP distribution path, including Amagi cloud playout, Nevion IP media transport, and TAG Video Systems monitoring. Design, deploy, and maintain AWS media services workflows: MediaConnect, MediaLive, MediaPackage, and CloudFront. Monitor distribution QoE/QoS across the delivery chain and lead resolution of degradations before they reach air or affected platforms. Design and maintain redundant path architecture for distribution systems supporting live, 24/7 operations. Terrestrial & RF Collaboration Work alongside the team's terrestrial/RF engineers on satellite uplink and fiber transport operations, building toward independent ownership of that side of the discipline over time. Coordinate with satellite uplink and terrestrial transport vendors on capacity, scheduling, and technical issue resolution. Installations, Upgrades & Architecture Lead new distribution system installations, upgrades, and cloud migrations, coordinating with engineering and vendor stakeholders. Partner with IP infrastructure and broadcast operations teams to integrate distribution signal flow into Versant's SMPTE 2110 environment. Evaluate emerging cloud distribution and playout technology and make adoption recommendations. Vendor & Technical Ownership Own the technical relationship with Amagi, Nevion, TAG Video Systems, and AWS. Escalation point for support cases, upgrade evaluation, and licensing questions. Mentorship & Team Development Mentor Production Support Engineers working alongside the distribution team, raising the technical floor of the group. Write and maintain SOPs, runbooks, and documentation the team actually uses. Participate in post-incident reviews for major distribution failures, owning the learning and follow-through. Live Operations Provide surge support for major live events, including election-night and other high-stakes broadcast coverage. Maintain readiness and coverage for 24/7 distribution operations in partnership with the broader Production Engineering team. Qualifications Requirements 3+ years of experience owning cloud or IP video distribution systems in a broadcast, streaming, or media environment. Deep, hands-on, production-level experience with Amagi cloud playout and distribution. Deep, hands-on experience with Nevion IP media transport and/or TAG Video Systems monitoring. Working experience with AWS media services: MediaConnect, MediaLive, MediaPackage, CloudFront. Working knowledge of broadcast signal flow, IP networking fundamentals, and system monitoring. If you're new to Versant, you'll complete a structured 90-day certification of these core broadcast-engineering fundamentals as part of onboarding. Strong communication skills. Able to work directly with engineering and vendor stakeholders during live operations. Ability to operate effectively in a fast-paced, 24/7 live production environment. Bachelor's degree in Broadcast Technology, Computer Science, or equivalent hands-on experience. Areas of Technical Knowledge Cloud & IP Distribution Platforms (primary focus) Amagi - cloud playout, channel origination, ad insertion, CDN delivery configuration Nevion - IP media transport orchestration, SDI/IP gateway design, virtualized routing TAG Video Systems - IP video monitoring, QoE/QoS alarming, multiviewer configuration AWS media services - MediaConnect, MediaLive, MediaPackage, CloudFront Broadcast & IP Infrastructure SMPTE 2110 - how distribution signal flow integrates with IP production infrastructure Signal flow fundamentals - video, audio, data, source to destination Networking - VLANs, multicast, firewalls, DNS, TCP/UDP Terrestrial & RF (growth area — not required at hire) Satellite uplink operations - antenna systems, HPAs, modems, frequency converters RF signal theory - modulation, MPEG-4/HEVC compression, multiplexing, encryption Fiber transport - circuit provisioning, OTDR troubleshooting Monitoring & Documentation System monitoring and alerting for live distribution operations Ticket systems - Jira/ServiceNow SOP and runbook authorship Preferred Qualifications Prior experience with satellite uplink, RF, or fiber transport operations. Experience supporting distribution for major live news or sports events (election coverage, championship events, and similar). Familiarity with cloud cost optimization for media workloads. Prior experience mentoring junior engineers. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Job DescriptionWHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. Level99 Paramus - Garden State Plaza, NJ - coming soon! OVERVIEW The Level99 team is seeking a Director of Operations for our upcoming opening in Paramus, NJ who will be responsible for ensuring a best-in-class customer experience for nearly 300,000 guests per year by managing daily operations of both our full-service bar and entertainment venue which combined span over 40,000 square feet. The Director of Operations will lead a team of 100+ associates and deliver exceptional financial results via their commitment to detail and ability to work across all levels of the Level99 organization. A successful candidate will not only be a strategic business leader, but will also dive into all of the daily details and be the expert on every role within the organization leading by example day-in, and day-out. The Director of Operations is responsible for the overall success of the venue: cultivating a team environment that provides our guests with an extraordinary hospitality experience while directing the management team (across beverage program, entertainment operations, event operations, and maintenance) and ensuring all team members perform at a consistently high level. Our team is highly collaborative, working alongside teammates from multiple disciplines to produce optimal results. A Level99 Director of Operations has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of their venue. RESPONSIBILITIES • Lead, direct and manage all aspects of day-to-day venue operations including ensuring a customer-first experience and developing / managing all team members (scheduling, compliance, standards/performance, and policies)., • Lead the management and improvement of the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg sales forecasting, scheduling, inventory, local vendor relations, etc), • Ensure best-in-class hospitality experience and team member satisfaction., • Monitor and develop team member performance, particularly the leadership team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward., • Recruit, hire and train team members, overseeing the success and development of 100+ individuals at the venue., • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements., • Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues., • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings across the organization for consistency and best-in-class operations., • Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings and best practices, and drive the overall success of Level99 Garden State Plaza in Paramus, NJ., • Other duties, as assignedMUST-HAVE SKILLS, • Minimum 15 years of progressive growth in the hotel, entertainment, or food & beverage industries, • Multi-unit operations, or multi-discipline (within a single, large format unit), experience, • Deep knowledge of hospitality, entertainment, or bar operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more, • Strong guest-facing communication and service recovery skills, • Team-first attitude and ability to successfully communicate across all levels of the organization, • Exceptional verbal, written, and interpersonal skills, • Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint, • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required, • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read, • Able to grasp, reach overhead, push, lift and carry up to 50 pounds, • Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail, • Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand, • Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence, • A reliable car, current driver's license, • Ability to train on-site out-of-state at an existing location.OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE, • Bachelor’s Degree or above in a related field, or equivalent experience, • Knowledge of a second language, particularly Spanish or Portuguese, a plus, • Experience with new openings for hotels, restaurants, or entertainment establishmentsWhile we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…, • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work, • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job, • Are just a little bit obsessive about getting the details right the first time, • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now" Level99 is an E-Verify employer.

Job Description TITLE: BUSINESS ANALYST DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR, IT FLSA STATUS: EXEMPT JOB DESCRIPTION REVISION: 8/11/26 BASIC FUNCTIONS The Business Analyst is responsible for bridging the gap between business objectives and technology solutions by analyzing processes, gathering requirements, and translating stakeholder needs into actionable project deliverables. This role is critical to ensuring that IT initiatives align with organizational goals, drive operational efficiency, and support compliance with relevant standards and frameworks. The Business Analyst serves as a liaison between business units and IT, facilitating communication, documenting requirements, and supporting project management efforts to deliver value-driven outcomes. This individual has the responsibility and authority to carry out all assigned tasks. SPECIFIC DUTIES ERP System Support & Optimization • Serve as primary liaison between business stakeholders and IT for EPDS and future ERP system requirements., • Analyze, document, and validate business processes to ensure ERP solutions align with operational needs and compliance standards., • Develop and maintain functional specifications, process flows, and user stories for ERP enhancements and new implementations., • Coordinate and execute user acceptance testing (UAT), ensuring system changes meet business objectives and regulatory requirements., • Monitor ERP system performance, identify gaps, and recommend improvements for efficiency, data integrity, and user experience. Continuous Improvement & Future Planning • Evaluate emerging ERP technologies and participate in planning for future system selection, implementation, and integration., • Collaborate with cross-functional teams to align ERP strategy with business goals and regulatory requirements. Documentation, Change & Governance • Maintain detailed process diagrams, and SOPs, • Enforce strict change management aligned with risk, impact, and rollback planning, • Ensure all ERP changes meet audit and compliance traceability requirements STANDARD REQUIREMENTS Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.” METRICS AND MEASURABLES Open Issues for IT Help Desk • Waiting for 3rd Party: Actively reviewed with Management to ensure relevance and appropriate priority., • Waiting for Customer: Target fewer than 15., • Waiting for Support: Target fewer than 10., • Adhere to all business‑defined SLAs for ticket handling. Adherence to Change Management Policies and Procedures • Changes should be executed with minimal impact to business operations., • Communication, backup, recovery planning, and risk assessment must be thoroughly evaluated and completed. Project-Related Work • Complete assigned project tasks within established deadlines., • Provide clear and timely communication regarding project status. Compliance • Maintain compliance with all required regulations, including NIST 800‑171, CMMC and related frameworks. EDUCATION / EXPERIENCE / COMPENTENCY Required • Bachelor’s degree or equivalent experience (2+ years in Business Analyst role), • Strong communication skills Preferred • Experience supporting EPDS or IFS ERP platforms, • Strong communication skills Certifications (Preferred) • Project Management Professional, • Business Analysis Professional PHYSICAL REQUIREMENTS (On-Prem Component) • Ability to lift and rack equipment (up to ~50 lbs), • Hands-on work in data centers/server rooms (cabling, rack/stack), • Availability for after-hours maintenance windows and incident response, • Occasional travel between sites TRAINING REQUIREMENTS ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN BLUE RAVEN’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.

Job Description The Diet Tech will support the Food Service Director in managing daily Dietary Department operations, ensuring compliance with regulations and delivery of safe, high-quality nutritional services. This role combines administrative duties with nutrition support to maintain efficient operations and accurate resident meal service. Job responsibilities & Functions: • Perform administrative tasks including data entry, recordkeeping, reporting, and general office support, • Manage phone calls and emails that come from nursing and dieticians in regards to diet changes, • Maintain resident diet orders, nutrition records, and meal service accuracy, • Conduct meal rounds, assist with menu selections, and address resident concerns, • Monitor food quality, tray line accuracy, and ensure proper meal delivery, • Maintain systems such as resident databases and tray ticket programs, • Support inventory when needed, • Ensure compliance with sanitation, safety, and regulatory standards, • Assist with other duties and tasks in the kitchen and with the dietary team Qualifications: • Degree in Food & Nutrition or related field preferred, or 2–3 years of relevant experience, • Strong organizational, communication, and technical skills (Microsoft Office proficiency required), • Maintain professionalism, confidentiality, and respectful communication, • Promote a clean, safe, and welcoming environment Other Requirements: • Serv Safe certified a plus., • Be able to work in cooperation with other staff members., • Have an understanding of, affection for, and a desire to work with the aging. ABOUT THIS POSITION This is a Full-Time (40 hours) hourly position, paying $18-$20/HR based at The Actors Fund Home in Englewood, NJ. The successful candidate must be able to cover assigned shifts on a regular basis, including holidays, and should be available to cover vacations/call outs of other team members on occasion. TO APPLY Click the blue Apply button. A complete application will include a resume and salary expectations. ABOUT THE ACTORS FUND The Actors Fund is a national human services organization that fosters stability and resiliency, and provides a safety net for performing arts and entertainment professionals over their lifespan. Through offices in New York, Los Angeles and Chicago, The Fund serves everyone in film, theatre, television, music, opera, radio and dance with programs including social services and emergency financial assistance, health care and insurance counseling, housing, and secondary employment and training services. For more about Actors Fund Home, please visit: actorsfundhome.org. For more about Actors Fund, please visit: actorsfund.org. The Fund is an Equal Employment Opportunity Employer. Built into the value statement of Actors Fund is a commitment to embrace diversity and seek equity, inclusion and dignity for all. We celebrate our differences and strive to cultivate an environment of mutual respect.

Job Description We are redefining parking management and having fun doing it! To support our companys culture of investing in our people, we offer employees the following perks: • Hiring immediately!, • Growth Opportunities The following programs are available to help support you as a LAZ employee,freeof charge. • Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not., • Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling., • Smoking Cessation Program Additional Benefits: • 401(k) with Employer Match, • Medical, dental, vision 3 plan options! We are a PEOPLE FIRST company. We often say parking is our industry but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If youre looking to join a growing company led by passionate people committed to being the best contact us today! The Spirit of the Position: The Facilities Manager oversees the operations of a location(s), under the direction of the Operations Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Facilities Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s). Principal Job Duties: • Lead, direct, and develop team of employees at parking location(s)., • Manage, plan, schedule, train and direct the activities of on-site employees., • Identifying high potential employees to support the organizations continued growth., • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance., • Responsible for executing plan for the opening of newly assigned locations., • Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements., • Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction., • Responsible for developing client relationships and business retention., • Organize and narrate parking management skills for Assistant Managers and Team Leaders., • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients., • Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc., • Daily, Weekly, Monthly, and Annual financial and operational reports as required., • Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients., • Managing, planning, scheduling, training, and directing the activities of Assistant Managers and Team Leaders which may require compliance with the Collective Bargaining Agreements., • Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s)., • Participate in labor contract management if applicable to assigned location(s)., • Communicate with local police department and emergency management teams regarding operations. - Organize and manage the oversight of event operations within LAZ Parking., • Assist with the monitoring, review, and analysis of the market rate structures., • Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s)., • Additional related duties as assigned. Education: Bachelor's Degree or equivalent work experience. Experience: • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications., • Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours. Skills: • Ability to seek improvement and create an environment of idea sharing and creative problem solving., • Strong customer service skills and abilities. - Ability to be approachable and facilitate coaching conversations with employees and managers., • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)., • Ability to encourage open expression of ideas and opinions. - Excellent teambuilding and interpersonal skills., • Ability to work independently and multi-task., • Ability to communicate professionally and effectively with all levels of the organization., • Ability to interpret policies, procedures, and standard business practices., • Demonstrates a sense of urgency and timeliness. Physical Demands: • Willingness to work in the elements heat, wind, snow, rain, etc., • Ability to lift, push and pull at least 25 pounds. - Ability to stand, walk and run for extended periods of time., • Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.

Job Description TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT JOB DESCRIPTION REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing information technology system used to support the organization. This includes the hybrid infrastructure spanning on-premises systems, Microsoft 365 GCC High, Azure Government, and AWS GovCloud environments. This role is critical to ensuring the confidentiality, integrity, and availability of systems supporting Controlled Unclassified Information (CUI) and directly contributes to achieving and maintaining CMMC compliance. The IT Manager serves as a technical lead, driving IT strategy, and secure system design while mentoring junior staff and enforcing operational rigor across all IT platforms. SPECIFIC DUTIES Architecture & Engineering • Architect and administer enterprise infrastructure across on-prem (Nutanix AHV), Azure Gov, and AWS GovCloud, • Define and enforce standards for compute, storage, networking, and identity across hybrid environments, • Lead infrastructure modernization initiatives including cloud adoption, workload migration, and platform standardization, • Act as escalation point and technical authority for complex infrastructure and security issues, • Mentor junior engineers and provide technical guidance across IT Operations Hybrid Cloud & Platform • Architect and administer Microsoft 365 GCC High (Exchange Online, Teams, SharePoint, Intune, Defender suite), • Manage Azure Government services (IaaS, PaaS, networking, identity, policy, and security controls), • Support AWS GovCloud (US) environments including EC2, S3, and VPC, • Ensure proper boundary management, tenant segregation, and data residency compliance for regulated workloads, • Implement and maintain cloud governance (RBAC, policy, tagging, and security baselines) On-Prem Infrastructure (Nutanix-Centric) • Design, deploy, and optimize Nutanix AHV clusters, storage (AOS), and lifecycle management (LCM), • Manage Windows Server environments (2016/2019/2022) including:, • Active Directory (tiered model), • DNS, DHCP, Group Policy, • Maintain hybrid identity integration with Microsoft Entra ID (Azure AD), • Oversee core enterprise services (file services, print, RDS, SQL Server) Network, Security, Compliance & CMMC Alignment • Architect and maintain secure network infrastructure including:, • Fortinet (FortiGate) firewalls, • Meraki switching and wireless, • Site-to-site and client VPNs, • Lead network segmentation strategies for CUI environments and audit boundaries, • Ensure systems are configured and maintained in alignment with:, • NIST 800-171, • CMMC, • Support audit readiness, SSP documentation, POA&M tracking, and evidence collection, • Implement and maintain:, • EDR/XDR (e.g., SentinelOne), • SIEM integrations, • Vulnerability scanning and remediation programs, • Enforce secure configuration baselines Backup, Disaster Recovery & Resilience • Architect and maintain enterprise backup solutions across on-prem and Gov Cloud platforms, • Define and enforce RTO/RPO aligned with business and compliance requirements, • Lead disaster recovery planning, tabletop exercises, and failover testing Documentation, Change & Governance • Maintain detailed architecture diagrams, and SOPs, • Enforce strict change management aligned with risk, impact, and rollback planning, • Ensure all infrastructure changes meet audit and compliance traceability requirements STANDARD REQUIREMENTS Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.” METRICS AND MEASURABLES Open Issues for IT Help Desk • Waiting for 3rd Party: Actively reviewed with Management to ensure relevance and appropriate priority., • Waiting for Customer: Target fewer than 15., • Waiting for Support: Target fewer than 10., • Adhere to all business‑defined SLAs for ticket handling. Adherence to Change Management Policies and Procedures • Changes should be executed with minimal impact to business operations., • Communication, backup, recovery planning, and risk assessment must be thoroughly evaluated and completed. Project-Related Work • Complete assigned project tasks within established deadlines., • Provide clear and timely communication regarding project status. Compliance • Maintain compliance with all required regulations, including NIST 800‑171, CMMC and related frameworks. EDUCATION / EXPERIENCE / COMPENTENCY Required • Bachelor’s degree or equivalent experience (7–10+ years in infrastructure engineering), • Deep expertise in:, • Microsoft 365, • Azure Government, • AWS GovCloud (US), • Nutanix AHV, • Windows Server & Active Directory (tiered / secure design), • Fortinet firewalls & Meraki networking, • Strong experience with:, • Hybrid identity (Entra ID + AD), • Security tools (EDR/XDR, SIEM, vulnerability management), • Backup and disaster recovery Preferred • Experience leading CMMC audit readiness or certification, • Strong scripting/automation skills (PowerShell, Python, Terraform), • Experience with STIGs and federal security controls, • Familiarity with enclave design for CUI environments Certifications (Preferred) • Microsoft (Azure Government / Security / M365), • AWS Certified (GovCloud-relevant certifications), • Nutanix Certified Professional (NCP) or higher, • Fortinet NSE, • CompTIA Security+ / CISSP (strong plus) PHYSICAL REQUIREMENTS (On-Prem Component) • Ability to lift and rack equipment (up to ~50 lbs), • Hands-on work in data centers/server rooms (cabling, rack/stack), • Availability for after-hours maintenance windows and incident response, • Occasional travel between sites TRAINING REQUIREMENTS ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN BLUE RAVEN’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.

Job DescriptionCompany Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description Versant Media has an immediate opening for an experienced real-time graphics engineer to join Real-Time Graphics Support Engineering, reporting to Steve Kang. This is an L2-level role on Versant's Production Engineering career ladder: the engineer in this role owns real-time graphics systems independently, runs live show support without escalation, and is the person the newsroom and control room call on when graphics need to be right, live, on air. The ideal candidate brings deep, hands-on experience with Vizrt and/or Ross graphics platforms from another broadcast, sports, or live production environment. This role sits on Versant's technical career track, with a defined path to Senior Broadcast Engineer, Principal Engineer, and Distinguished Engineer for candidates who want to keep building depth in real-time graphics over the course of their career. Responsibilities Real-Time Graphics Systems Ownership • Own the end-to-end reliability and performance of Versant's real-time graphics systems, including Vizrt (Viz Engine, Viz Trio, Viz Artist) and/or Ross (XPression) platforms., • Run live show support for news, sports, and event broadcasts — template loading, playout, on-air triggering — without requiring escalation., • Own and maintain camera tracking and AR/virtual set systems (ncam, Stype) where deployed., • Design and maintain redundancy and failover architecture for graphics systems supporting live, 24/7 operations. Installations, Upgrades & Architecture • Lead new graphics system installations, upgrades, and integrations, coordinating with production and editorial stakeholders., • Design and build graphics templates, data links, and automation pipelines that reduce manual operator load during live shows., • Partner with IP infrastructure and broadcast operations teams to integrate graphics signal flow into Versant's SMPTE 2110 environment. Vendor & Technical Ownership • Own the technical relationship with Vizrt, Ross, and AR/tracking vendors. Eescalation point for support cases, upgrade evaluation, and licensing questions., • Evaluate emerging real-time graphics and virtual production technology and make adoption recommendations. Mentorship & Team Development • Mentor L1 Production Support Engineers working alongside the graphics team, raising the technical floor of the group., • Write and maintain SOPs, runbooks, and documentation the team actually uses., • Participate in post-incident reviews for major graphics system failures, owning the learning and follow-through. Live Operations • Provide surge support for major live events, including election-night and other high-stakes broadcast coverage., • Maintain readiness and coverage for 24/7 real-time graphics operations in partnership with the broader Production Engineering team. Qualifications Requirements • 3+ years of experience owning real-time graphics systems in a broadcast, sports, or live production environment., • Deep, hands-on, production-level experience with Vizrt (Viz Engine, Viz Trio, Viz Artist) and/or Ross (XPression) graphics platforms., • Demonstrated ability to run live show support independently, under pressure, without formal escalation., • Experience leading graphics system installations or upgrades., • Working knowledge of broadcast signal flow, IP networking fundamentals, and system monitoring. If you're new to Versant, you'll complete a structured 90-day certification of these core broadcast-engineering fundamentals as part of onboarding., • Strong communication skills — able to work directly with editorial, production, and engineering stakeholders during live operations., • Ability to operate effectively in a fast-paced, 24/7 live production environment., • Bachelor's degree in Broadcast Technology, Computer Science, or equivalent hands-on experience. Areas of Technical Knowledge Real-Time Graphics Platforms • Vizrt — Viz Engine, Viz Trio, Viz Artist: cluster operations, template architecture, redundancy design, • Ross — XPression: complex show builds, data-linking, integration, • Camera tracking / AR & virtual set systems — ncam, Stype: calibration and ownership Broadcast & IP Infrastructure • SMPTE 2110 — how graphics signal flow integrates with IP production infrastructure, • Signal flow fundamentals — video, audio, data, source to destination, • Networking — VLANs, multicast, firewalls, DNS, TCP/UDP Systems & Automation • Windows Server/workstation and Linux environments for graphics rendering, • Virtualization — VM/vPod environments, • Scripting and automation — Python, APIs, data-driven template pipelines Monitoring & Documentation • System monitoring and alerting for live graphics operations, • Ticket systems — Jira/ServiceNow, • SOP and runbook authorship Preferred Qualifications • Experience supporting graphics for major live news or sports events (election coverage, championship events, and similar)., • Experience with both Vizrt and Ross platforms., • Familiarity with virtual production / AR broadcast environments., • Prior experience mentoring junior engineers or operators. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Job Description Crumbl Cookies - Store Manager Bergen Town Center Paramus New Jersey Come be a part of the Crumbl Cookies expansion across New Jersey! Benefits and Compensation • Fun, energetic and upbeat atmosphere, • Substantial opportunity for career growth (as Crumbl continues to grow in NJ and neighboring states), • Ongoing career/leadership development program with a path to future Franchise ownership, • Competitive and transparent compensation plan, • $60,000 base salary plus bonuses, • 401K, • Sundays Off, • Paid Time Off, • Sick Time Who are we looking for? If you are an experienced leader, who excels at creating creating raving fans through customer service and operational excellence, then this opportunity is right for you. Crumbl Cookies is the fastest growing bakery in America, serving what is widely considered to be the best gourmet cookies in the world! We are looking for the right additions to our leadership team, that can maintain the best-in-class products and customer service that Crumbl is known for, while also maintaining a work environment that our staff takes pride in being a part of. Crumbl is a fun and upbeat atmosphere that requires responsible and talented leaders that thrive in running efficient store operations, engaging and inspiring staff, delivering world class service, creating raving fans, and maintaining incredible cookie quality. We accept nothing but the best from ourselves for our customers and our staff. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect. Crumbl is rapidly opening new stores in multiple locations, and constantly developing and promoting talent, so there is tremendous opportunity to move up in the organization. A leadership role within the Crumbl family is a genuine career opportunity. Franchise owners put a heavy priority on providing best-in-class compensation for all leadership levels, as well as continuing to provide opportunities to grow and develop leadership skills. The rapid expansion of Crumbl Cookies in NJ will provide existing leaders with the opportunity to continue taking next steps in their careers, and may lead to future partnerships with the owners on future locations. Essential Role FunctionsLeadership & Management | People Development | Operations | Raving Fans Service | Communication | Attention to Detail | Technology Implementation | Cleanliness & Tidiness • LEADERSHIP & MANAGEMENT: Lead the team in working together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"., • PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current roles, as well as roles they may grow into in the near future. This includes maintaining training standards and systems for newly hired staff, as well as ongoing coaching for all staff, to ensure proper procedures are maintained., • OPERATIONS: Support the general manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, schedule management, quality control, adherence to policies and systems, facilities and equipment management, etc., • RAVING FANS SERVICE: Stay on top of customer reviews and make any necessary corrections to ensure a world class customer experience. Handle any complaints or customer issues with the upmost professionalism and ensure the reputation of the brand and store stays pristine., • STORE METRICS & NEW CUSTOMER AQUSITION: Stay keenly aware at all times of the key performance indicators (KPI's) that are measured and prioritized by Crumbl and the management team. Ensure that these targets are all met/exceeded. These KPI's include average ticket times for each order, average time spent out-of-stock of any menu items, and several other metrics scored by customers within the Crumbl customer app., • TECHNOLOGICAL APTITUDE: Confidently be able to use email, chat applications (slack, etc), apple products (point of sale ipads), shared spreadsheet programs (mainly google sheets), and several applications. We expect all leaders to either be familiar with these common applications, or be well versed enough in similar tools to be able to quickly learn and deploy these and several other leadership tools., • CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe environment. All leaders are responsible for ensuring the lobby as well as all stations and baking equipment, are clean, sanitary and orderly beyond company and state requirements at all times., • FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Make immediate corrections to any staff using any equipment in any way that could be unsafe or lead to equipment damage. Communicate promptly to management to initiate repairs if needed. Role Qualifications Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People & Excellence • CHARACTER: Strong moral compass and the ability to manage a very large and diverse crew fairly. See the good in everyone while also firmly holding staff accountable., • WORK-ETHIC: Lead from the front. Our entire management team is actively involved in the operation of the store during each shift., • CULTURAL FIT: A high-energy team player that enjoys working with a leadership team, rather than needing to be "the boss". Willing to take constructive criticism., • EXPERIENCE: Preferably 1-2 years of leadership/management experience managing a large staff, including the management of other leaders., • EDUCATION: Formal education is a positive factor, but applicable experience will be prioritized over a degree or diploma., • COMMITMENT TO EXCELLENCE: Takes pride in delivering a best-in-class experience to customers and staff. Enjoys serving and adding value to others. We believe InThe value of people • We treat our customers like gold, and recognize that their loyalty and passion for Crumbl Cookies is what drives the business., • We see the potential in every staff member, and strive to help them develop skills and habits that will help them throughout their entire life., • We treat each other with respect at all times, and ensure that we all work as a team to make the workplace a fun environment that we are all proud of.Character, Values & Excellence, • We have high integrity and character, which builds an unbreakable level of trust., • We are excellence driven, paying attention to every detail., • We pride ourselves on our teamwork and our ability to do more by working together.Living Life, Inspiring, & Having Fun! Upon being hired, in order to ensure you are successful in the role of General Manager, a 30 day training period will take place to ensure you meet and exceed in the job requirements of a General Manager. This training period will involve shadowing other management, learning all system/policies/procedures and becoming personally proficient in all stations throughout the store, prior to managing any function/shift alone. Training compensation will be between $20 hour and upon completion of the 30 day training period, full General Manager compensation and benefits will begin. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Job Description Come be a part of the Crumbl Cookies expansion across New Jersey! Benefits and Compensation • Fun, energetic and upbeat atmosphere, • Substantial opportunity for career growth (as Crumbl continues to grow in NJ and neighboring states), • Ongoing career/leadership development program with a path to future Franchise ownership, • Competitive and transparent compensation plan, • $60,000 base + monthly bonuses, • 401k, • Sundays Off, • Paid Time Off, • Sick Time Who are we looking for? If you are an experienced leader, who excels at creating creating raving fans through customer service and operational excellence, then this opportunity is right for you. Crumbl Cookies is the fastest growing bakery in America, serving what is widely considered to be the best gourmet cookies in the world! We are looking for the right additions to our leadership team, that can maintain the best-in-class products and customer service that Crumbl is known for, while also maintaining a work environment that our staff takes pride in being a part of. Crumbl is a fun and upbeat atmosphere that requires responsible and talented leaders that thrive in running efficient store operations, engaging and inspiring staff, delivering world class service, creating raving fans, and maintaining incredible cookie quality. We accept nothing but the best from ourselves for our customers and our staff. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect. Crumbl is rapidly opening new stores in multiple locations, and constantly developing and promoting talent, so there is tremendous opportunity to move up in the organization. A leadership role within the Crumbl family is a genuine career opportunity. Franchise owners put a heavy priority on providing best-in-class compensation for all leadership levels, as well as continuing to provide opportunities to grow and develop leadership skills. The rapid expansion of Crumbl Cookies in NJ will provide existing leaders with the opportunity to continue taking next steps in their careers, and may lead to future partnerships with the owners on future locations. Essential Role Functions Leadership & Management | People Development | Operations | Raving Fans Service | Communication | Attention to Detail | Technology Implementation | Cleanliness & Tidiness • LEADERSHIP & MANAGEMENT: Lead the team in working together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"., • PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current roles, as well as roles they may grow into in the near future. This includes maintaining training standards and systems for newly hired staff, as well as ongoing coaching for all staff, to ensure proper procedures are maintained., • OPERATIONS: Support the general manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, schedule management, quality control, adherence to policies and systems, facilities and equipment management, etc., • RAVING FANS SERVICE: Stay on top of customer reviews and make any necessary corrections to ensure a world class customer experience. Handle any complaints or customer issues with the upmost professionalism and ensure the reputation of the brand and store stays pristine., • STORE METRICS & NEW CUSTOMER AQUISITION: Stay keenly aware at all times of the key performance indicators (KPI's) that are measured and prioritized by Crumbl and the management team. Ensure that these targets are all met/exceeded. These KPI's include average ticket times for each order, average time spent out-of-stock of any menu items, and several other metrics scored by customers within the Crumbl customer app., • TECHNOLOGICAL APTITUDE: Confidently be able to use email, chat applications (slack, etc), apple products (point of sale ipads), shared spreadsheet programs (mainly google sheets), and several applications. We expect all leaders to either be familiar with these common applications, or be well versed enough in similar tools to be able to quickly learn and deploy these and several other leadership tools., • CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe environment. All leaders are responsible for ensuring the lobby as well as all stations and baking equipment, are clean, sanitary and orderly beyond company and state requirements at all times., • FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Make immediate corrections to any staff using any equipment in any way that could be unsafe or lead to equipment damage. Communicate promptly to management to initiate repairs if needed. Role Qualifications Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People & Excellence • CHARACTER: Strong moral compass and the ability to manage a very large and diverse crew fairly. See the good in everyone while also firmly holding staff accountable., • WORK-ETHIC: Lead from the front. Our entire management team is actively involved in the operation of the store during each shift., • CULTURAL FIT: A high-energy team player that enjoys working with a leadership team, rather than needing to be "the boss". Willing to take constructive criticism., • EXPERIENCE: Preferably 1-2 years of leadership/management experience managing a large staff, including the management of other leaders., • EDUCATION: Formal education is a positive factor, but applicable experience will be prioritized over a degree or diploma., • COMMITMENT TO EXCELLENCE: Takes pride in delivering a best-in-class experience to customers and staff. Enjoys serving and adding value to others. We believe In The value of people • We treat our customers like gold, and recognize that their loyalty and passion for Crumbl Cookies is what drives the business., • We see the potential in every staff member, and strive to help them develop skills and habits that will help them throughout their entire life., • We treat each other with respect at all times, and ensure that we all work as a team to make the workplace a fun environment that we are all proud of. Character, Values & Excellence • We have high integrity and character, which builds an unbreakable level of trust., • We are excellence driven, paying attention to every detail., • We pride ourselves on our teamwork and our ability to do more by working together. Living Life, Inspiring, & Having Fun! "Do what you do so well that they want to see it again and bring their friends." - Walt Disney \nCompany Description Dough Buds is the Franchisee of Crumbl Paramus Dough Buds is the Franchisee of Crumbl Paramus

Job Description Towne & Locke is looking for a talented Support Engineer to join our client's growing team in Hackensack, NJ. This role offers a base salary of $70,000 - $80,000, full benefits, PTO and other perks. Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES: • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS: • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way Skills And Experience: • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills• Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

Job Description Operations Coordinator (Field Service / Electrical) — Help Us Build ArcPoint ArcPoint Electric Solutions is growing fast, and we’re looking for an Operations Coordinator who wants to come in, work hard, and help build a company the right way—organized, safety-first, and execution-obsessed. This role is perfect for someone who thrives in a hands-on environment, loves keeping moving parts aligned, and takes pride in clean documentation and proactive communication. What You’ll Do (Day-to-Day) You’ll be the operational hub between the field team, customers, and leadership—making sure service calls and projects run smoothly from kickoff to closeout. • Review active jobs, schedules, shutdown windows, and crew assignments daily, • Monitor service tickets to ensure accurate, on-time completion, • Track materials: orders, backorders, deliveries, pickups, and jobsite readiness, • Check in with foremen/lead technicians on safety, progress, blockers, and needs, • Update tracking logs (labor hours, milestones, delays, escalations), • Communicate schedule shifts and risks to customers before they become problems Weekly Responsibilities You’ll help keep projects predictable and audit-ready by staying ahead of the details. • Review project schedules, labor burn, material spend, and upcoming milestones, • Identify long-lead materials and upcoming shutdown/inspection requirements, • Confirm access requirements with building management and other trades, • Spot-check documentation quality (photos, forms, equipment IDs, testing records), • Help maintain material stock and field/van organization standards New Work Walkthroughs + Estimating Support You’ll support the front end of new opportunities so scopes and pricing are accurate. • Join site walkthroughs to confirm scope, constraints, risks, and access requirements, • Capture photos, equipment data, shutdown needs, permits, and PPE requirements, • Help build clear scope write-ups (assumptions/exclusions), • Support estimating: labor, material, equipment, and schedule inputs, • Coordinate proposal handoff to leadership/sales Materials, Logistics, and Job Readiness You’ll help ensure crews have what they need—when they need it. • Create/verify bills of materials (BOMs) and confirm lead times/alternates, • Ensure purchase orders have correct delivery details and required dates, • Coordinate receiving, loading dock requirements, and jobsite storage, • Track backorders and escalate risks proactively Project Startups, Execution Support, and Closeout You’ll help projects start clean, stay on track, and close with complete reporting. • Attend Day 1 startups and key milestones (shutdowns, escalations, critical work), • Confirm tools, materials, permits, contacts, documentation systems, and naming conventions, • Support safety planning (PPE, LOTO coordination, hazard controls), • Help resolve scope questions and document changes, • Ensure closeout packages are complete, organized, and audit-ready Documentation Standards You’ll Own ArcPoint’s reputation depends on clean, professional reporting. • Verify job names, locations, contacts, and equipment IDs are correct, • Ensure required forms/checklists are included, • Confirm field photos show conditions, nameplates, findings, and corrective actions, • Require clear field notes (dates, anomalies, recommendations), • Ensure service ticket closeout documentation is complete What Success Looks Like • Projects start cleanly, stay on schedule, and close out with complete documentation, • Materials arrive on time with minimal downtime or delays, • Customers get proactive updates and fast escalation when needed, • Field documentation is consistent, organized, and compliance/audit-ready What We’re Looking For • Strong coordination skills (you can juggle priorities without dropping details), • Clear, professional communication—internally and with customers, • Comfortable working around technical trades (electrical/construction/maintenance is a plus), • Organized and process-driven; you like checklists, logs, and clean documentation, • Calm under pressure and proactive when risks show up Why ArcPoint This is a chance to join early, make a real impact, and grow with a company that’s building a high-standard operation in commercial and critical-facility electrical work. \nCompany Description ArcPoint Electric Solutions Inc. is a New York–area electrical services company built on one core value: relationships built on trust and reliability. We support customers with responsive, safety-first electrical service—ranging from everyday repairs and upgrades to high-level electrical testing, maintenance, and compliance support. Our team is known for professionalism, technical excellence, and clear documentation, with work grounded in today’s safety and code standards (including NEC and NFPA best practices). We take pride in showing up prepared, communicating clearly, and treating every facility and client with respect—because our reputation is built job by job. At ArcPoint, we invest in people who want to grow. If you’re dependable, coachable, and take pride in doing things the right way, you’ll find a team that values mentorship, accountability, and long-term opportunity. ArcPoint Electric Solutions Inc. is a New York–area electrical services company built on one core value: relationships built on trust and reliability. We support customers with responsive, safety-first electrical service—ranging from everyday repairs and upgrades to high-level electrical testing, maintenance, and compliance support.\r\n\r\nOur team is known for professionalism, technical excellence, and clear documentation, with work grounded in today’s safety and code standards (including NEC and NFPA best practices). We take pride in showing up prepared, communicating clearly, and treating every facility and client with respect—because our reputation is built job by job.\r\n\r\nAt ArcPoint, we invest in people who want to grow. If you’re dependable, coachable, and take pride in doing things the right way, you’ll find a team that values mentorship, accountability, and long-term opportunity.

Job Description Job Title: Entry IT Support Specialist We are seeking an Entry IT Support Specialist to help maintain and troubleshoot the company's technical systems and support smooth day-to-day IT operations. This is an entry-level role: you will start with hands-on IT support and equipment management, and grow into more advanced work over time. We actively use AI tools in our daily work, so comfort with AI assistants is part of the job from day one. Who Thrives in This Role: You like being the person others come to when something stops working. In a given week, you might set up a new hire's laptop, sort out a printer problem, add someone to a Google Group, tidy up the asset list, and work out how an AI assistant can take a repetitive task off a colleague's plate. You try new tools on your own before anyone asks you to, and you would rather ask a question than guess. When something lands on your desk, you stay with it until it is closed — and you tell people where it stands before they have to ask. This role is probably not for you if you want a narrow, well-defined ticket queue with no interruptions. Responsibility Areas: • Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines., • Track and manage the inventory of IT equipment and assets (monitors, computers, peripherals), including setup, upgrades, and replacements., • Administer and troubleshoot the Google Workspace environment (Gmail, Drive, Sheets, Groups) at the account and user level., • Maintain and update troubleshooting documentation for common issues, and assist with routine system maintenance, security updates, and backup/recovery procedures., • Help maintain reporting dashboards in Google Data Studio (simple edits such as adding or adjusting tables and fields)., • Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) to speed up troubleshooting, documentation, and scripting, and collaborate with the IT team to improve support workflows. Growth Path: As you build experience, you will grow into more advanced responsibilities, including maintaining and enhancing our in-house ERP system (built with TypeScript and React), developing internal automation and tools, and expanding our reporting and data pipelines. Minimum Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)., • 0 to 1+ years of experience in IT support or a similar role (entry-level candidates welcome)., • Proficiency in troubleshooting hardware and software issues across Windows and macOS., • Working knowledge of Google Workspace and basic networking concepts (LAN/WAN, VPN, firewalls)., • Familiarity with at least one programming language (JavaScript/TypeScript, Python, or Java); JavaScript/TypeScript is a plus., • Comfortable using AI assistants (e.g., Claude, ChatGPT) in daily work for drafting, debugging, and problem-solving., • Patient and approachable, willing to explain the same thing more than once, and clear in both spoken and written communication., • Ability to get up to speed on unfamiliar tools without step-by-step direction, and to own a request from intake to closure — keeping the requester informed and escalating clearly when needed., • Bilingual proficiency in English and Korean — you will support colleagues who are more comfortable in one or the other, and you can explain a technical fix plainly in both., • Willingness and flexibility to take on a broad range of IT-related and general support tasks as needed, including hands-on and ad-hoc duties. Preferred Qualifications: • Exposure to AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) and structured prompt design., • Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL)., • Experience with TypeScript, React, or Next.js., • Experience building dashboards in Google Data Studio or similar BI tools., • Interest in logistics, supply chain, or manufacturing environments., • Relevant certifications (CompTIA A+, Google IT Support, etc.). Work Hours: Full-Time (Monday – Friday, 8:30 AM – 5:30 PM) Benefits: At USP, we believe great work deserves great support. Our benefits are designed to promote your health, growth, and well-being: • Comprehensive medical, dental, and vision insurance, • Paid vacation, sick leave, and company holidays, • Performance-based bonus opportunities, • Employee recognition and years-of-service awards, • Education and professional development reimbursement, • Daily meal allowance, • Company-sponsored team lunches and dinners, • Fitness membership reimbursement, • Company-sponsored team-building and recreational activities, • Employee birthday gifts USP is an Equal Opportunity/Affirmative Action Employer — M/F/Disabled/Vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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