Customer Sales Representative
1 month ago
$5500–$9500 monthly
Full-time
Manhattan, New York
**Job Title: Customer Service Representative** Location: Mid-town Manhattan Company: Maxhypes Tours **About Us:** Join our dynamic team at Maxhypes Tours: A travel, tourism and hospitality company, where we create unforgettable experiences for our clients. We are seeking dedicated Customer Service Representatives who are passionate about travel, and committed to delivering exceptional service. **Key Responsibilities:** It will includes, but not limited to selling our Tour Experience Packages, ensuring full guest satisfaction with great customer service, and meeting sales targets. Client Interaction:
You will engage with customers through phone, email, and in-person communications, thus providing detailed information about our products. Sales Support:
Assist customers in selecting, and booking products tailored to their needs, and preferences. Problem Resolution:
Address customer inquiries, and resolve issues related to bookings and/or cancellations. Product Knowledge:
Maintain up-to-date knowledge of products, and company policies. Customer Follow-Up:
After a Sale, you will follow up with customers to ensure their expectations were met, and gather feedback on their experiences. Documentation and Record Keeping:
You will be responsible for maintaining accurate records of customer interactions, bookings, and feedback with proper handling of cash, credit card transactions, vouchers, and all devices. Promotional Activities:
Inform customers about special offers, discounts, and promotions. Feedback Collection:
Actively solicit customer feedback regarding their experiences, and service delivery. Collaborate with Teams:
Work closely with our sales, marketing, and operations teams to ensure a seamless customer experience. Training and Development:
Participate in training sessions to enhance your product knowledge and customer service skills. Qualifications: - 🤝 Strong communication and interpersonal skills - 🗣️ Fluent in English (other languages will reflect a plus) - Passion for travel and tourism - 👍🏻 Ability to handle inquiries and resolve issues effectively - 👩💼 Detail-oriented with excellent organizational skills - 👨🏫 No experience needed: training is done post hire. (Previous experience in customer service or sales is a plus) - 🧑🎓 Education: High School / College Graduate and/or equivalent Why Join Us?:
At Maxhypes Tours, you will be part of a vibrant team dedicated to providing exceptional customer experiences. We value our employees, and offer opportunities for growth and development. How to Apply:
If you are enthusiastic about travel, and possess a customer-centric mindset, we want to hear from you! Please submit your resume, and a cover letter detailing your relevant experience.
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