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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the Phoenix, AZ campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday – Friday / 6:30am – 6:00pm (MST) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 1 year of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 2+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU® - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $45,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionPosition Summary The Health Underwriter is responsible for assessing medical risk for a PEO-sponsored medical plan. This role operates within specific authority limits, handling assignments of significant technical complexity and coordination. The underwriter applies underwriting policies, guidelines, rating rules, and carrier regulations to accurately price medical risk. Applicant Must be in the US and able to acess our offices in Chandler AZ as this role is onsiteEssential Duties and Responsibilities• Collect and review customer-specific information (existing group medical plans and rates, employee census, carrier history, previous claim experience) to ensure submission completeness and accuracy.• Collaborate with Sales and support teams to obtain all collateral needed for quoting; communicate clearly and promptly about missing items or discrepancies.• Calculate rates for complex group cases through thorough analysis of group experience, industry, location, size, and demographics using underwriting methods.• Exercise judgment in assessing new business for master medical plans, working with senior underwriters or management to maintain a profitable book of business.• Review and complete all sales requests and inquiries according to company standards and policy guidelines.• Update underwriting systems appropriately.• Share underwriting knowledge and educate peers and sales team members.• Review and learn plan offerings, internal relationships, underwriting/team guidelines, processes, procedures, company strategy, and organizational structure.• Exhibit strong attention to detail while efficiently switching between tasks.• Demonstrate proficiency in managing multiple systems/programs simultaneously.• Manage and prioritize multiple incoming requests effectively in a fast-paced environment.Knowledge, Skills, and Abilities• Proficient in computer use to access necessary information.• Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals.• Skilled in writing routine reports, correspondence, and effective communication with employees, management, customers, and vendors.• Competent in basic mathematics including addition, subtraction, multiplication, division, ratios, percentages, and decimals.• Apply common sense understanding to follow instructions in written, oral, or diagram form.• Problem-solving skills involving variables in standardized situations.• Ability to work under direction and collaborate well with all company areas including management and peers.• Excellent time, resource management, and planning skills.• Impeccable attention to detail.• Team player who is conscientious, reliable, discreet, confidential, and honest.• Take-charge professional approach with high quality standards, strong work ethic, and positive assertiveness.Education & Experience• High School Diploma required; Associate's degree preferred or equivalent experience.• Minimum 2 years of insurance carrier underwriting experience preferred.• Minimum 2 years of PEO underwriting experience preferred.• Proficiency in Microsoft Word, PowerPoint, and Excel.• Familiarity with office environments. #SolvoHRGlobal#LI-PROMOTED#LI-Onsite We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Insurance Underwriter – Excess & Specialty. Insurance Underwriter – Excess & Specialty.

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