Vice President of Title Operations
15 hours ago
Philadelphia
Role Overview We are seeking a hands-on, high-accountability Vice President of Title & Operations to serve as the operational leader of our young, high growth title agency. This role is designed for a battle-tested title professional — someone who has done the work, understands the details of escrow and title operations, and is equally capable of leading people and owning outcomes. You will own day-to-day operations, while partnering closely with the Founder on strategy, philosophy, and major decisions. What This Role Is (and Is Not) This role is: • In the weeds when needed, • Accountable for execution, not just planning or coaching, • A builder of people, process, and culture, • A macro-only or purely strategic position, • A checklist manager, • A passive “report up” role, • A remote-only role Core Responsibilities Operational Ownership Own day-to-day title and escrow operations across the agency. Ensure files move efficiently, accurately, and compliantly from open to close. Identify bottlenecks, risks, and inefficiencies — and fix them. Own technical processes and be responsible to execute on adjustments as needed. Leadership & People Management Directly manage a team of approximately 12 operational staff. Set clear expectations, coach and develop team members, and build trust through competence and follow-through. Systems & Technology Serve as an internal SoftPro expert. Maintain optimized workflows, templates, and system usage, and ensure consistent adoption across the team. Scaling & Growth Help design and implement operational processes that scale. Participate in hiring, vetting, and onboarding as the team grows. Required Experience & Qualifications Must-Haves (Non-Negotiable): • 10+ years of title agency experience, • Direct experience as a title processor and/or escrow officer, • Strong people-management experience, • Demonstrated accountability and ownership mindset, • Advanced SoftPro experience, • Experience at both a title agency and an underwriter, • Experience scaling operations or teams, • High emotional intelligence paired with decisiveness Work Style & Culture Fit Fast tempo, high accountability, practical over theoretical, direct communication, and no ego — just ownership. Growth Opportunity This role is designed to grow into a true operational second-in-command position, with increasing authority over team structure, process design, hiring decisions, and operational strategy. Our company is growing 50% - 100% annually.