Insurance Customer Service Representative
29 days ago
Little Rock
Job Description Commercial insurance company in West Little Rock, Arkansas, is looking for an experienced, professional, and self-motivated Insurance Customer Service Representative to provide additional support to the underwriter in determining whether clients can qualify for insurance policies and products. Duties: • Answer calls from members regarding policies gathering information for renewals, endorsements, corrections, and issues requiring escalation., • Process claims in timely manner., • Develop and underwrite applications for insurance products, keenly assessing client needs and cross-selling policies to ensure optimal coverage., • Work in a paperless environment in operations servicing new and renewal accounts including billing, auditing, endorsements and policy issuance., • Maintain accurate file documentation of all underwriting decisions, forms or correspondence as determined by company policy or supervisor discretion., • Provide timely and efficient service to producers, policyholders, internal service departments and bureaus., • Assist with sales of products and policies. Qualifications and Education: • At least two years' experience in customer service, • Administrative experience, • Experience with claims processing a plus, • Ability to type at least 40 wpm, • High school diploma or equivalent Hours: 8a-4:45p, Monday through Friday Compensation depending on experience This is a temporary position that will become permanent after 90 days.