Patient Access Specialist-Freeway Clinic
6 days ago
Little Rock
The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements. Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): • Health: Medical, Dental and Vision plans available for qualifying staff and family, • Holiday, Vacation and Sick Leave, • Education discount for staff and dependents (undergraduate only), • Retirement: Up to 10% matched contribution from UAMS, • Basic Life Insurance up to $50,000, • Career Training and Educational Opportunities, • Merchant Discounts, • Concierge prescription delivery on the main campus when using UAMS pharmacy Department: ICE | CORE PA Centralized Clinic Access Qualifications: • Minimum Qualifications:, • High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling., • or, • Associate's Degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling., • or, • Bachelor's Degree, • Preferred Qualifications:, • Bachelor's degree., • Experience in patient registration, scheduling, or billing in a healthcare environment., • CHAA certification Job Requirements: • Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR)., • Serve as the subject-matter-expert on Government Payors., • Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity., • Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations., • Provide operational support by ensuring desk coverage as needed., • Serves as a subject-matter-expert., • Interacts with and assists the public in a professional and friendly manner as needed., • Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary., • Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines., • Assist internal and external stakeholders as needed with exceptional customer service. Physical Requirements: • Stand: Frequently, • Sit: Frequently, • Walk: Occasionally, • Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently, • Lift and carry weight: 25 lbs, • Push and pull weight: 25 lbs, • Use hands to touch, handle or feel: Frequently, • Talk: Continuously, • Hear: Continuously, • Taste or smell: Occasionally, • Read, concentrate, think analytically: Continuously, • Physical Environment: Inside Medical Facility Environment Salary Information: $18.99/hr. Required Documents to Apply: Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking Frequent Physical Activity: Grasping, Reaching, Standing, Walking Occasional Physical Activity: Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping Benefits Eligible: Yes