Waiting Room Ambassador
6 days ago
Salt Lake City
Job Description Position Overview: The Waiting Room Overview Ambassador is an integral part of Fourth Street in assisting patients with the care offered throughout Fourth Street Clinic. This position is a member of the clinic operations team responsible for assisting with patient management, navigating the clinic's registration and service processes, and managing the waiting room. The Waiting Room ambassador works closely with registration, triage, and volunteer staff to link patients to care and ensure the purpose of the clinic visit is fulfilled. This job is fast-paced, rewarding, and fun. This position provides a great introduction to healthcare and working with underserved populations, offering additional opportunities for professional growth. Core Responsibilities: Patient Interactions: • Greet and welcome each patient as they enter the clinic., • Ask the patient for their name and fill out the screening sheet., • Ensure all patients are assigned a number., • Ensure all patients are wearing a mask., • Inquire about their reason for being in the clinic., • Ensure the patient knows where to go and what to expect next., • Always keep communication with the front desk and door screeners., • Maintain professional patient-centered communication at all times., • If the patient requires language translation assistance, inform the translator of all necessary information., • Practice situational awareness; know who is waiting, who is next, and who needs help., • Add patients to the tracking board with their accurate name, number, reason for visit, and indicate if translation is needed., • Ensure the waiting room walkways are not blocked by bicycles or scooters., • Remove any obstacles from the floor of the waiting room, including the floor., • Opportunities to work alongside the registration team to assist with the registration processes, as well as participate in other clinic patient-related activities., • Participate in activities and training opportunities to enhance job satisfaction and performance. Job Posted by ApplicantPro