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  • Server / Server-Bartender (Cross-Trained Role)
    Server / Server-Bartender (Cross-Trained Role)
    24 days ago
    $11.25 hourly
    Part-time
    Manhattan, New York

    📍 Hell’s Kitchen / Midtown West 🕒 Part-Time or Full-Time 💰 Hourly + Tips Mamasita Bar & Grill is a high-energy, family-owned Mexican restaurant known for its vibrant atmosphere, creative margarita program, and strong, team-driven culture. We’re seeking reliable, high-performing team members who move with urgency, learn quickly, and can confidently adapt to new systems, menus, and service standards in a fast-paced environment. This is a cross-trained role, meaning all team members are expected to work both the floor and the bar. While you may begin as a server, you will be trained behind the bar and must be comfortable executing both roles with confidence. No prior bartending experience is required—we provide hands-on training. Our beverage program is extensive and detail-driven. You will be expected to fully learn the menu, including dedicating time outside of training to study and build confidence in all drink offerings. You must be at least 18 years old to apply. ⚠️ SERIOUS INQUIRIES ONLY We are looking for individuals who are genuinely interested in being part of the team—not just looking for a temporary role. Applicants should be responsive, professional, and prepared to follow through with interviews, training, and scheduled shifts with consistency. ✨ What You’ll Do Service & Guest Experience • Deliver attentive, polished service from greeting to check-out, • Accurately take food and beverage orders using Toast POS, • Guide guests through the menu with confidence and clarity, • Maintain strong table awareness and efficient service flow, • Upsell menu items, margaritas, and premium tequila selections Bartending & Cross-Training • Learn and execute cocktail builds with precision and consistency, • Prepare visually appealing, high-quality margaritas, • Support bar operations once trained, • Follow all garnish and presentation standards Operations & Teamwork • Maintain a clean, organized, and fully stocked section and bar, • Follow all systems, standards, and service workflows, • Work collaboratively with kitchen staff and teammates, • Contribute to a focused, accountable team environment Creative Contribution (Required) • Submit original ideas for monthly seasonal margarita menus, • Participate in Margarita Lab Week tastings and feedback, • Learn and actively sell seasonal drink features ✅ What We’re Looking For • Positive, confident, and dependable individuals, • Strong communication and multitasking skills, • Ability to stay composed in high-volume service, • Willingness to be fully cross-trained, • Genuine interest in hospitality and beverage programs, • Professional, guest-focused presence, • Strong work ethic, punctuality, and accountability, • Flexible availability (nights, weekends, holidays), • Ability to stand, walk, and carry items for extended periods Preferred (not required): • Previous hospitality experience, • NYC Food Protection Certificate or TIPS Certification (or willingness to obtain) 💥 Why Work With Us • Supportive, hands-on management team, • High-volume environment with strong earning potential, • Full training in both serving and bartending, • Clear opportunities for growth and advancement, • Involvement in a creative, evolving concept (seasonal menus, events, marketing), • Fast-paced, energetic atmosphere with a strong regular clientele, • A culture built on accountability, performance, and team energy 📋 Certifications (Required) • NYC Food Protection Certificate, • TIPS Certification 👉 Must be obtained within 90 days of hire 👉 Employees who do not meet certification requirements will not be scheduled 📸 Additional Responsibilities Content creation is part of our brand and daily operations. Each shift includes: • 1 short drink video (pour, garnish, or finished cocktail), • 1 short vibe clip (crowd energy, bar action, etc.) (Quick, simple clips—under 1 minute total) 💰 Compensation • Hourly + tips, • Strong earning potential in a busy, high-volume environment 📩 How to Apply Serious inquiries only. Please send: 1️⃣ Brief introduction + experience + resume 2️⃣ Availability 3️⃣ Earliest start date Experience is a plus, but attitude, reliability, and consistency matter most. We’re looking for people who are ready to step in, contribute, and grow with the team.

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    No experience
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  • Line Cook
    Line Cook
    24 days ago
    Part-time
    Manhattan, New York

    Job Overview We are seeking a dedicated and skilled Line Cook to join our culinary team. The ideal candidate will have a passion for food preparation and a strong understanding of food safety and handling practices. As a Line Cook, you will play a vital role in ensuring that our kitchen operates smoothly and efficiently, delivering high-quality meals to our guests. Your culinary expertise will contribute to our restaurant's reputation for excellence in the food industry. Responsibilities • Prepare and cook menu items according to established recipes and standards., • Assist in the preparation of catering orders as needed., • Maintain cleanliness and organization of the kitchen and workstations., • Ensure proper food handling and storage procedures are followed to maintain food safety., • Collaborate with other kitchen staff to ensure timely service during peak hours., • Operate kitchen equipment safely, including knives and other culinary tools., • Monitor inventory levels of ingredients and communicate needs to management., • Participate in menu planning and development as part of the culinary team., • Requirements, • Proven experience in food preparation within a restaurant or catering environment is preferred., • Knowledge of food safety regulations and best practices in the culinary field., • Strong knife skills and familiarity with various cooking techniques., • Ability to work efficiently in a fast-paced environment while maintaining attention to detail., • Excellent communication skills and ability to work well within a team setting., • A passion for cooking and willingness to learn new skills in the dietary department., • Flexibility to work various shifts, including evenings, weekends, and holidays as needed., • Join us in creating memorable dining experiences through your culinary talents! Looking for Breakfast cook asap

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  • Family Child Care Network Educational Specialist
    Family Child Care Network Educational Specialist
    25 days ago
    Full-time
    West Bronx, The Bronx

    MARC Academy and Department of Education (DOE) view family childcare as a respected and valued profession within the early care and education system in New York City. We seek to support and enhance the existing strengths of family childcare as birth-4 programs that promote continuous and responsive relationships, strengthen early learning skills, build resilience, and lay the foundation for all future learning. The primary role of the Education Specialist/Coach is to build strengths-based relationships with affiliated providers to support them as needed and, in particular, with implementing high quality play-based instruction. Responsibilities: ● Collaborate with the FCC Education Director, FCC Family Support Worker, and FCC Monitors to meet the needs of all children and families. ● Provide twice monthly strength-based practice-based coaching to a cohort of affiliated providers as they implement a mixed-age curriculum. ● Adapt and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children. ● Review and adapt appropriate curriculum supports and documents with affiliated providers that foster hands-on developmentally appropriate and relationship-based interactions with all children. ● Assist affiliated providers gathering observations of children and entering child assessment data in a timely manner and support its use for curriculum and lesson planning. ● Document all coaching sessions aligned with the DOE’s Early Childhood Framework for Quality (EFQ). ● Assist in ongoing outreach, enrollment, and all other administrative tasks. ● Support FCC Education Director in coordinating all required professional learning days –ongoing. ● Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families. ● Create and regularly update Community Partner Resource Guide within FCC Network. ● Participate in twice-monthly FCC Network staff meetings to connect about individual providers, families, and coordinate all services. ● Participate in Network staff professional learning sessions delivered. ● Other tasks as assigned by FCC Education Director/FCC Director. ● Travel within FCC Network catchment area is REQUIRED Skills: ● Time management skills are essential * Ability to multitask *Must be a team player * Must be flexible with changing schedules and priorities. *Skilled Communicator * Appreciation for the unique needs of all providers and families. Qualifications ● BA/BS in early childhood or infant/toddler studies (required) ● Experience teaching children under six (required) ● Experience working in family childcare and/or with infants and toddlers (preferred)

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  • Family Child Care Network Education Director
    Family Child Care Network Education Director
    25 days ago
    Full-time
    West Bronx, The Bronx

    [Network Name] and Department of Education (DOE) view family child care as a respected and valued profession within the early care and education system in New York City. We seek to support and enhance the existing strengths of family child care as birth-4 programs that promote continuous and responsive relationships, strengthen early learning skills, build resilience, and lay the foundation for all future learning. The primary role of the Education Director is to oversee all of the Network educational services for families and affiliated providers. Responsibilities: ● Oversee all educational services in affiliated Family Child Care (FCC) settings to ensure compliance with Department of Education and the Office of Children and Family Services (OCFS). ● Supervise the work of all FCCN education staff (e.g. Educational Specialist and Family Worker). ● Develop, adapt, and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children. ● Create, review, and adapt appropriate curriculum supports that foster hands-on developmentally appropriate and relationship-based interactions with all children by affiliated providers. ● Provide strength-based coaching visits to all affiliated providers to ensure adherence to curriculum guidelines and implementation. ● Ensure that all affiliated provider home visits are documented in a timely manner and are aligned with the DOE’s Early Childhood Framework for Quality (EFQ). ● Ensure education staff have the knowledge and skills to assist affiliated providers in entering child assessment data in a timely manner and support its use for curriculum and lesson planning. ● Coordinate and implement all required professional learning days throughout the year in partnership with the Department of Education for all affiliated providers and education staff. ● Participate in Network staff professional learning sessions delivered by the Department of Education. ● Support all providers who are working toward the completion of a CDA certification or other higher early childhood education degree. ● Facilitate twice monthly Network staff meetings to connect about individual providers, families, and coordinate all services. ● Provide consistent and timely reflective supervision to education staff to ensure their ability to engage affiliated providers in practice-based coaching using a strength-based approach. ● Oversee and ensure the timely documentation of all coaching sessions. ● Support the FCC Network Director in all recruitment, enrollment, payment, and other administrative tasks in support of all affiliated providers. ● Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families. ● Other special projects as they arise. Skills: ● Willingness to travel within FCC Network catchment area. ● Time management skills are essential. ● Ability to multitask ● Must be a team player ● Appreciation for the unique needs of the family child care community. Qualifications: ● MSED in Early Childhood Education (required) ● Teacher certification in the early childhood or childhood grades (required) ● Experience working in family child care and/or with infants and toddlers (preferred)

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  • Server / Server-Bartender (Cross-Trained Role)
    Server / Server-Bartender (Cross-Trained Role)
    26 days ago
    $11.25 hourly
    Part-time
    Manhattan, New York

    📍 Hell’s Kitchen / Midtown West 🕒 Part-Time or Full-Time 💰 Hourly + Tips Mamasita Bar & Grill is a high-energy, family-owned Mexican restaurant known for its vibrant atmosphere, creative margarita program, and strong, team-driven culture. We’re seeking reliable, high-performing team members who move with urgency, learn quickly, and can confidently adapt to new systems, menus, and service standards in a fast-paced environment. This is a cross-trained role, meaning all team members are expected to work both the floor and the bar. While you may begin as a server, you will be trained behind the bar and must be comfortable executing both roles with confidence. No prior bartending experience is required—we provide hands-on training. Our beverage program is extensive and detail-driven. You will be expected to fully learn the menu, including dedicating time outside of training to study and build confidence in all drink offerings. You must be at least 18 years old to apply. ⚠️ SERIOUS INQUIRIES ONLY We are looking for individuals who are genuinely interested in being part of the team—not just looking for a temporary role. Applicants should be responsive, professional, and prepared to follow through with interviews, training, and scheduled shifts with consistency. ✨ What You’ll Do Service & Guest Experience • Deliver attentive, polished service from greeting to check-out, • Accurately take food and beverage orders using Toast POS, • Guide guests through the menu with confidence and clarity, • Maintain strong table awareness and efficient service flow, • Upsell menu items, margaritas, and premium tequila selections Bartending & Cross-Training • Learn and execute cocktail builds with precision and consistency, • Prepare visually appealing, high-quality margaritas, • Support bar operations once trained, • Follow all garnish and presentation standards Operations & Teamwork • Maintain a clean, organized, and fully stocked section and bar, • Follow all systems, standards, and service workflows, • Work collaboratively with kitchen staff and teammates, • Contribute to a focused, accountable team environment Creative Contribution (Required) • Submit original ideas for monthly seasonal margarita menus, • Participate in Margarita Lab Week tastings and feedback, • Learn and actively sell seasonal drink features ✅ What We’re Looking For • Positive, confident, and dependable individuals, • Strong communication and multitasking skills, • Ability to stay composed in high-volume service, • Willingness to be fully cross-trained, • Genuine interest in hospitality and beverage programs, • Professional, guest-focused presence, • Strong work ethic, punctuality, and accountability, • Flexible availability (nights, weekends, holidays), • Ability to stand, walk, and carry items for extended periods Preferred (not required): • Previous hospitality experience, • NYC Food Protection Certificate or TIPS Certification (or willingness to obtain) 💥 Why Work With Us • Supportive, hands-on management team, • High-volume environment with strong earning potential, • Full training in both serving and bartending, • Clear opportunities for growth and advancement, • Involvement in a creative, evolving concept (seasonal menus, events, marketing), • Fast-paced, energetic atmosphere with a strong regular clientele, • A culture built on accountability, performance, and team energy 📋 Certifications (Required) • NYC Food Protection Certificate, • TIPS Certification 👉 Must be obtained within 90 days of hire 👉 Employees who do not meet certification requirements will not be scheduled 📸 Additional Responsibilities Content creation is part of our brand and daily operations. Each shift includes: • 1 short drink video (pour, garnish, or finished cocktail), • 1 short vibe clip (crowd energy, bar action, etc.) (Quick, simple clips—under 1 minute total) 💰 Compensation • Hourly + tips, • Strong earning potential in a busy, high-volume environment 📩 How to Apply Serious inquiries only. Please send: 1️⃣ Brief introduction + experience + resume 2️⃣ Availability 3️⃣ Earliest start date Experience is a plus, but attitude, reliability, and consistency matter most. We’re looking for people who are ready to step in, contribute, and grow with the team.

    No experience
    Easy apply
  • Lead Teacher
    Lead Teacher
    25 days ago
    Full-time
    West Bronx, The Bronx

    Primary Purpose Provide a safe and nurturing environment for children that encourage their social, emotional, physical and intellectual development. Design and implement developmentally appropriate curriculum according to guidelines established by MARC Academy. Review important decisions with his/her supervisor, and maintain positive relationships with families, children, and colleagues. Functions/Responsibilities  Interact frequently, affectionately, and respectfully by smiling, touching, and holding children.Speak in a friendly, calm, soft, courteous manner within close proximity of the child.  Respect and observe children's interests. Intervene when needed to maintain safety. Enhance children's play with language, toys and activities.  Communicate directly with each child at the child's level.  Be available and responsive to children's needs, questions, and requests.  Encourage and model social behavior and expectations which are developmentally appropriate.  Acknowledge feelings with sensitivity and demonstrate appropriate expression of emotions.  Practice positive discipline techniques in guiding children's behavior accordingly.  Be attentive, flexible and supportive of children and their families during transitions to and from classrooms. Curriculum  Implement a developmentally appropriate curriculum which reflects observations and assessments of individual children.  Design an environment which responds to children's individual developmental levels, physical and emotional needs and current interests by consulting appropriate ECE guidelines.  Provide a variety of developmentally appropriate materials and activities which foster social skills and encourage children to think, problem solve, question, and experiment.  Plan and implement child-oriented, self-initiated activities while limiting large group, staff-initiated activities.  Provide more than one option for group activity and maintain flexibility in changing planned activities, according to children's interests.  Create documentation of children's accomplishments through anecdotal notes, documentation panels and/or portfolios. Family Communication  Respond to family comments and concerns with sensitivity, interest, and respect. Maintain confidentiality.  Communicate verbally and in writing with families daily regarding the development and specific activities of the children in their primary care.  Plan and facilitate in regular family conferences to discuss orientation, transitions, and developmental goals for their child based on appropriate assessment tools.  Share resources with families through discussions, articles, family boards, newsletters, and community contacts. Physical Environment, Health, Safety and Nutrition  Maintain and follow all safety and health rules of the location  Always supervise children. Demonstrate awareness of entire group  Know the number of children in your group and maintain accurate attendance records throughout the day.  Complete appropriate paperwork (i.e., accidents, medication etc)  Organize a variety of materials on low, open shelves for children to use independently. Qualifications: NYS Teaching Certification (Birth -2 nd ), Masters or Bachelors in Degree Early Childhood Masters/Bachelor’s Degree in ECE or related field and must agree to study plan as required by DOH&DOE.

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  • FRONT OF HOUSE LINE COOK
    FRONT OF HOUSE LINE COOK
    29 days ago
    $18–$22 hourly
    Part-time
    Manhattan, New York

    This position is GUEST FACING. We are on the hunt for an experienced line cook to join our talented team and help prepare meals according to our standard recipes. This position is a hybrid position in which you will also work in the back of house prepping for service on some days. Your principal goal will be to prepare high-quality meals that meet the chef’s exact specifications. This position is customer facing and you will be taking orders and fulfilling them. The ideal candidate is high energy, friendly, and loves engaging with customers. You will be responsible for setting up the prep station, stocking inventory, and maintaining sanitation standards. To be successful in this role, the ideal candidate will possess excellent communication and multi-tasking skills. Ultimately, you will play an essential role in contributing to our customer satisfaction and restaurant growth. Line Cook Responsibilities: Ensuring the preparation station and the kitchen are set up and stocked. Preparing simple components of each dish on the menu by chopping vegetables, cutting meat, and preparing sauces. Reporting to the executive chef and following instructions. Making sure food preparation and storage areas meet health and safety standards. Cleaning prep areas and taking care of leftovers. Stocking inventory and supplies. Cooking menu items with the support of the kitchen staff.

    Immediate start!
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  • Teaching Assistant
    Teaching Assistant
    25 days ago
    Full-time
    West Bronx, The Bronx

    The Teacher Assistant is responsible for assisting the Teacher with providing children ages 3 to 5 years old with a learning environment and experiences which will helps them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Essential Duties and Responsibilities: • Supports the implementation of the agency’s school readiness goals and CLASS., • Ensures proper care and supervision of children at all times, the practice of head counts,classroom arrangement, general safety rules,monitoring equipment and working knowledge of wclassroom management., • Assists Teacher with teaching responsibilities and other classroom responsibilities, as assigned, • Ensures child-adult ratio is met at all times, • Prepares snacks and meals for children, as needed., • Cleans and sanitizes all areas of the classroom, including food preparation and eating areas, • Helps children practice good hygiene, including personal cleanliness and diapering, as needed, • Provides input in planning lessons and activities for children, • Assists in gathering classroom observations and other documentation for developmental assessments of children., • Assist with child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations., • Assists in organizing and maintaining instructional and classroom supplies, • Sets up classrooms for various purposes., • Maintains an organized and developmentally appropriate classroom environment, • Collects documents from parents during drop-off/pick-up time, • Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program., • Provides appropriate customer service to parents, children, and community representatives/members,, • Ability to attend in-service trainings, home visits, parent conferences, etc., • Must have exceptional organizational and time management skills, • Implements agency policies and procedures, • Cooperates with Site Director/CDS and other Service Area Coordinators in planning, supervision and implementation of overall program., • Substitute as needed and when appropriate as instructed by Site Director., • Other duties as assigned within the scope of the position to maintain a quality program Professional and Ethical Standards, • Maintain confidentiality in accordance with Agency policy and legal requirements., • Be honest, reliable and dependable., • Respect and maintain rights and privacy of all staff, parents, and children., • Attend mandated trainings and meetings, and seek out staff development opportunities., • Work as a team member with all staff and maintain a positive work ethic., • Act conscientiously in performing routine duties Qualifications/Knowledge, Skills and Abilities: • Ability to effectively communicate with community members and groups, managers, regulatory agencies, and families both individually and in group settings., • Ability to work as a positive team member., • Ability to solve practical problems and deal with a variety of situations, • Knowledge of various software programs such as MS Word, Excel, Power-Point, Publisher and ChildPlus. Education/Certifications: BA/BS/AAS/CDA preferred. Strong written and oral communication skills. Displays effective time management and multi-tasking skills. Self-motivated, energetic, team player. “MARC Academy and Family Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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  • Restaurant General Manager
    Restaurant General Manager
    1 month ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    We are looking for a leader who can oversee operations, maintain high standards, and bring consistency across multiple restaurants. We are a growing restaurant group operating multiple high-volume locations in the West Village. We are looking for a strong, hands-on General Manager to oversee operations across all restaurants. This role is focused on team leadership, service standards, scheduling, and overall operational execution, with limited administrative responsibilities. What You’ll Do Team Leadership • Oversee staff across multiple locations, including front-of-house teams and overall daily operations, • Manage captains and supervisors to ensure strong leadership at each restaurant, • Maintain discipline, accountability, and professionalism across teams, • Scheduling & Labor Control, • Build and manage weekly schedules (7shifts), • Optimize staffing based on business levels, • Control labor cost through effective scheduling, • Adjust staffing in real time when needed, • Operations & Service Standards, • Ensure consistent execution and high standards across all locations, • Monitor service flow, organization, and overall guest experience, • Support teams during service and resolve operational issues, • Conduct regular walk-throughs of all areas to ensure standards are maintained, • Compliance & Organization, • Maintain standards aligned with New York City Department of Health and Mental Hygiene, • Ensure cleanliness, organization, and proper procedures are followed at all times, • Keep all locations inspection-ready, • Training & Development, • Train and coach staff across locations, • Develop strong team leaders and maintain a consistent culture, • Identify performance issues and take action when needed, • Light Administrative Responsibilities, • Review labor performance and operational metrics, • Participate in hiring and team structuring, • Communicate regularly with ownership on performance and needs (No payroll or heavy administrative work required) What We’re Looking For • 5+ years as a GM or senior restaurant manager (NYC experience preferred), • Strong leadership presence and ability to manage teams, • Experience in high-volume, fast-paced environments, • Strong understanding of scheduling and labor control, • Organized, detail-oriented, and hands-on, • Ability to oversee multiple locations, • Compensation, • Salary: $80,000 – $90,000, • Important This is a hands-on operational role across multiple locations, requiring regular presence in the restaurants and strong involvement with the teams.

    Immediate start!
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  • Sales Associate
    Sales Associate
    1 month ago
    $17 hourly
    Part-time
    Manhattan, New York

    About Us: Abracadabra NYC is New York’s legendary destination for costumes, accessories, makeup, and more. From Halloween to theatrical productions and everything in between, we've been sparking creativity and helping customers transform for decades. Now, we're building our seasonal team — and we want you to join the magic! Positions Available: • Sales Associates, • Cashiers, • Stock Team Members, • Greet and assist customers in a friendly, efficient manner, • Provide knowledgeable recommendations on costumes, accessories, and makeup, • Maintain awareness of store layout and product availability, • Process transactions accurately and efficiently (Cashiers), • Stock and organize merchandise (Stock Team), • Fulfill and package online orders promptly (Online Orders), • Apply theatrical/special effects makeup for customers (Makeup Artists), • Keep the store clean, organized, and customer-ready, • Strong communication and customer service skills, • Friendly, energetic, and team-oriented attitude, • Ability to multitask and work under pressure in a busy retail environment, • Flexibility to work weekends, evenings, and peak seasonal hours, • Makeup Artists: Experience in beauty, theatrical, or SFX makeup is a plus, • Fun, fast-paced, and creative work environment, • Flexible seasonal schedules, • Opportunities to gain retail, customer service, and merchandising experience, • Be part of a legendary NYC store that celebrates individuality and imagination!

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  • Front Desk Agent
    Front Desk Agent
    1 month ago
    $21–$26 hourly
    Full-time
    Manhattan, New York

    We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities • Greet guests with a welcoming smile and friendly demeanor, • Perform all guest check-in and check-out procedures, • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc., • Collect payment for room charges and other fees, • Answer phones and direct calls to appropriate personnel, • Check and send emails, • Make and confirm reservations, • Maintain a clean and tidy workspace at all times, • Inform guests of hotel amenities and offerings, • Be informed and up-to-date on all types of room accommodation and availability, • Communicate with housekeeping, room service and security staff as necessary, • Provide local information on restaurants, special sites, activities, etc., • Resolve customer complaints and problems calmly and effectively, • Notify management of any serious issues that you cannot resolve, • Take and deliver messages for guests, • Store luggage and valuables as needed, • Assist with and book tours and activities for guests, • Maintain a friendly, personable disposition, • High school diploma or GED equivalent preferred, • Previous experience in customer service and/or hospitality industry preferred, • Experience using hotel booking software a plus, • Computer literate and proficient using Microsoft Suite, • Personable and outgoing when dealing with guests, • Professional phone demeanor, • Excellent customer service skills, • Ability to maintain calm, polite, and patient in stressful situations, • Organized and detail-oriented, • Ability to connect with guests and consistently give them a positive customer experience

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  • Assistant Manager
    Assistant Manager
    2 months ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

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