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Job DescriptionDescription: BUSINESS OFFICE MANAGER DEPARTMENT: Administration FLSA Status: Exempt SUPERVISOR: Administrator of community DATE: 02/25/2024 AREA OF SUPERVISION: Receptionist and office assistant when positions exist. DUTIES AND RESPONSIBILITIES Supervise office assistant and/or receptionist; meet public and staff; act as administrative assistant if position does not exist; organize, prioritize, and assign work; assure accuracy of all financial reports and records; order supplies as needed and handle maintenance needs on equipment such as copy machines, adding machines/calculators, printers, and computers. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current prevailing federal and state regulations and established company policies and procedures. ACCOUNTS RECEIVABLE FUNCTION • Review admissions for accuracy of payer information., • Maintain daily census information for each resident of the facility (see Census Function)., • Prepare and bill the responsible party, monthly in accordance with the established due dates on the monthly calendar and as provided by month-end close procedures., • Timely and thorough follow-up of all receivables billed out of the facility for payment status., • Proper and timely recording of collection notes on all delinquent accounts., • Timely reporting of all delinquent accounts to the Administrator., • Referral of delinquent accounts to approved collection agency/legal attorney after all collection efforts have been exhausted., • Timely posting of all payments to resident ledgers (see Cash Receipts Function)., • Continuous monitoring of resident ledger accounts for accuracy. ACCOUNTS PAYABLE FUNCTION • Monitor opening of mail to ensure invoices get to proper department heads for coding., • General ledger coding of all administrative invoices received., • Verification that all valid invoices are entered into the accounts payable system in a timely manner and in the proper periods., • Review and check all accounts payable work and make necessary corrections/adjustments as needed., • Ensure all invoices have been properly authorized for payment by the Administrator., • Ensuring that all necessary documentation is received and forwarded to A/P for all new vendors, as well as editing current vendor information as needed., • Obtain W-9 information from all service providers as required by law., • Communicate with suppliers/vendors concerning questions about invoices, payment dates, etc. PAYROLL FUNCTION • Timely transmission of all new hire information to the home office to ensure new employees are entered into the time clock as quickly as possible., • Proper reporting of all new employees to appropriate state/federal agencies as required by law., • Daily monitoring of time clock for missing punches, short lunches, missing lunches, etc., • Responsible for reporting habitual time clock discrepancies to appropriate department heads/supervisors and administrator., • Setup and maintenance of employee files., • Processing of payroll information for each payroll period to include total hours, bonuses, PTO, deductions, garnishments, etc., • Distribute paychecks to employees in accordance with established company procedures., • Timely reporting to home office of all pay changes, deduction changes, terminations, etc., • Appropriate and timely filing of reports to state/federal agencies as required by law., • Ensure proper filing and secure storage of all employee/payroll related information. CASH FUNCTION • Monitor opening of mail to ensure all payments received are accounted for., • Check payment processing software for electronic payments received., • Deposit all funds received and send check register to home office daily., • Post all payments received daily to appropriate accounts/residents., • Monitor cash calls received from home office to ensure check registers agree and all service/bank charges are properly recorded on local accounts., • Reconcile and replenish all petty cash accounts at least once a month, more often if necessary., • Reconcile facility bank accounts as directed to include employee fund and resident council. CENSUS FUNCTION • Reconcile census daily to ensure the manual and financial census’ agree., • Continuous monitoring of changes that would affect census., • Ensure that all room changes, transfers, discharges, and leaves of absence are properly recorded and completed in a timely manner., • Consistent and effective communication with clinical staff to ensure accuracy of billing., • Report all census discrepancies immediately supervisor. OTHER FUNCTIONS • Participate in all departmental meetings., • Greet all visitors to the facility in a courteous and professional manner., • Communicate effectively and productively with co-workers and staff., • Supervise work assigned to office assistant and/or receptionist if positions exist., • Answer telephone calls in a timely manner and direct calls to appropriate staff/departments., • Return phone messages in a timely manner., • Be informed about current employment laws, rules and regulations., • Residents always come first, and their needs will be met unless there is a conflict with the needs of others or the organization., • Residents, resident families, co-workers, and visitors will be treated with respect, dignity, and kindness., • Support the mission, vision and values of the facility., • Employee behavior will consistently be in a manner that demonstrates both the employee’s and the company’s commitment to an ethical, honest, and above-board approach in all dealings with employees, customers, suppliers, and the community., • Report to work on time and for scheduled shifts as attendance is required to perform the duties and responsibilities of this position.

Job Description INTRODUCTION Company Overview: This position is available with Upstate HomeCare, a BioMatrix company. BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Monday Through Friday From 8:30am Eastern Standard Time To 5pm Eastern Standard Time Work schedule is subject to change based on business needs. Location: Upon successful completion of on-site training, it is anticipated that an incumbent in this role will work in a hybrid capacity from one of the noted locations on Mondays, Wednesdays, & Fridays while working from home on Tuesdays & Thursdays. Work location is subject to change based on business needs. Job Description: Directly provides efficient management and collections of patient/customer accounts aligning with prevailing company, state, federal and payer standards. QUALIFICATION REQUIREMENTS • High school diploma or GED required, • Minimum of two (2) years of billing experience required, • Demonstrates strong computer literacy and aptitude as evidenced by proficiency and/or training with applicable software systems, • Knowledge of NYS Medicaid, Medicare Part B, and third-party payers, • Good written and verbal communication, • Prioritization skills, • Alignment to given instructions, • Associate’s degree in Health Care Service, Medical Sales, or a related field preferred, • Providing excellent customer service by:, • Being courteous and prompt in response to customer/staff inquiries, • Explaining financial responsibilities with customer and/or caregiver, • Providing accurate information to customer and/or caregiver and/or staff, • Documenting customer account issues/concerns (when applicable) and forwarding to the appropriate manager, • Improves departmental/company productivity and efficiency by:, • Making corrections and updating patient account files, • Accurately submitting claims to correct carriers on a regular schedule, • Reviewing and resubmitting aged claims well in advance of time limits, • Handling denials in manners most advantageous to quick resolution and payment, • Working aged claims as instructed, monitoring progress weekly, negotiating payer commitments, • Volunteering or initiating assistance in other activities (not listed in JD) when it is beneficial to the department/company, • Minimizing claims aged beyond 90 days, • Follows departmental/company policies and procedures by:, • Understanding and following Confidentiality Policy, • Serving as company resource on processing/reimbursement issues, • Maintaining a safe, clean and organized work area, • Understanding and following complaint procedures, • Monitoring that appropriate signatures & justification accompany service orders, • Following applicable Medicare, Medicaid regulations, • Following state and insurance carrier regulations, • Following regulations set forth in company contracts, • Shows teamwork, initiative and accountability by:, • Volunteering to assist co-workers, • Staying current with industry/coverage changes, • Ensuring completion of required in-services, testing and/or immunizations, • Complying with applicable memo’s and policy changes as issued, • Presenting solutions in conjunction with problems, • Exhibits exceptional work ethics by:, • Not being wasteful or abusing branch/region resources (vehicles, buildings, equipment, supplies, phones, utilities, time at work and time absent from work, etc.), • Presenting fair and honest reports of expenses (travel, gas, on call, etc.), • Following through timely with commitments, • Allowing others to speak without interruption, • Asking clarifying questions and showing consideration of others comments, • Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill will connotations, • Answering calls within three rings and properly introducing self in a pleasant and clear voice, • Returning phone messages promptly, responding calmly to angry or upset referrals/customers and avoiding personal calls (or minimizes) to allow customer access to business lines Communication Skills • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • This position requires constant sitting with occasional walking, standing, kneeling or stooping., • This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms., • This position requires constant talking and hearing., • Specific vision abilities required by this job include close vision and the ability to adjust focus., • This position must occasionally lift and/or move up to 20 pounds, • Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual., • Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description INTRODUCTION Company Overview: This position is available with Upstate HomeCare, a BioMatrix company. BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Monday Through Friday From 8:30am Eastern Standard Time To 5pm Eastern Standard Time Work schedule is subject to change based on business needs. Location: Upon successful completion of on-site training, it is anticipated that an incumbent in this role will work in a hybrid capacity from our location in Syracuse, NY on-site three (3) days per week while working from home two (2) days per week. Work location is subject to change based on business needs. Join our team, bring your best, and receive a $300 retention bonus as our way of saying thanks for being part of our success. Job Description: The Patient Referral Coordinator is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. This person will ensure accurate, efficient and timely processing of new referrals for Infusion and Enteral services to include, but not be limited to, obtaining all necessary supporting documentation, confirming insurance coverage, coding and pricing of products, documenting patient in applicable computer system, submitting for pre-authorization and coordinating of initial “pushing” of the referral. The Admissions Representative provides support and works collaboratively with referral sources, hospital liaisons, the pharmacy, nursing, and billing and branch personnel. QUALIFICATION REQUIREMENTS • Associate’s degree in Business, Health Care Services, or Medical Sales required, • Minimum of one (1) year of experience in healthcare industry required, • Strong working knowledge of first- and third-party payer requirements as it pertains to the billing and collection industry, • Excellent management, communication, interpersonal, team-orientation, organizational and analytical skills, • Prioritization and multi-tasking skills, • Proficiency with problem resolution, • Self-motivated and self-disciplined, • Computer aptitude, • Minimum of two (2) years of experience with a home care company preferred, • Provide knowledge and leadership regarding infusion intake processes by:, • Receiving new requests for services via phone, fax or other means, • Obtaining all information necessary to accurately process the referral according to established procedures, • Completing referral process within time frame required to meet the needs of the patient, family and referral source, • Accurately completing the patient record in applicable computer system to include all required demographics, insurance and clinical information; recording appropriate progress notes and alerts to present a clear concise picture of patient data, • Confirming insurance coverage for services requested; gathering detailed information regarding, but not limited to, eligibility, deductible, out of pocket, authorization requirements and patient obligations, • Communicating with referral source or liaison regarding, but not limited to, insurance coverage, information limitations and status of referral, • Obtaining insurance authorization when necessary; entering and documenting authorization according to established procedure; tracking authorizations due to expire and obtaining renewals as needed, • Assuring accurate and complete billing information is obtained and recorded to allow for timely claim submission and payment, thus reducing accounts receivable days outstanding, • Communicating any financial obligations to the patient or his/her designee; assuring their understanding and agreement to pay; establishing a payment method up-front, i.e. credit card, • Maintaining the pending referral log on a daily basis; attending rounds each morning prepared to discuss status of each patient, • Responding to requests for assistance from pharmacy billing and clinical personnel, • Remaining familiar with specific payer guidelines, requirements and contracts, • Staying current and implementing industry changes, • Consulting with the Admissions Director or Admissions Manager when faced with unfamiliar situations and when decisions outside of the Intake Representative’s scope need to be made, • Assisting with special projects and perform other duties at the discretion of the Admissions Director or Admissions Manager, • Maintaining monthly Referral Census Log, • Serving as a company resource with regards to Infusion processing and reimbursement, • Demonstrating a professional, cooperative and friendly attitude toward all internal and external customers and co-workers; demonstrating excellent customer service skills, • Using discretion in handling confidential matters, • Adhere to departmental/company policies and procedures by:, • Adhering to policies and procedures, • Adhering to regulations set forth by Medicare and Medicaid, • Adhering to regulations set forth by insurance carriers, • Adhering to regulations set forth in established company contracts, • Exhibits exceptional work ethics by:, • Not being wasteful or abusing branch/company resources (vehicles, building, equipment, supplies, phone, utilities time at work, time absent from work, etc.), • Presenting fair and honest reports of expense, • Following through timely on commitments, • Returning phone calls and e-mails promptly, • Being flexible and having the ability to prioritize, • Allowing others to speak without interruption, • Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill will connotations Communication Skills • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • This position requires constant sitting with occasional walking, standing, kneeling or stooping., • This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms., • This position requires constant talking and hearing., • Specific vision abilities required by this job include close vision and the ability to adjust focus., • This position must occasionally lift and/or move up to 20 pounds, • Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual., • Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description INTRODUCTION Company Overview: This position is available with Upstate HomeCare, a BioMatrix company. BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Monday Through Friday From 8:30am Eastern Standard Time To 5pm Eastern Standard Time Work schedule is subject to change based on business needs. Location: Upon successful completion of on-site training, it is anticipated that an incumbent in this role will work in a hybrid capacity from our location in Syracuse, NY on Mondays, Wednesdays, & Fridays while working from home on Tuesdays & Thursdays. Work location is subject to change based on business needs. Job Description: The Enteral Admission Coordinator is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. This person will ensure accurate, efficient and timely processing of new referrals for Enteral services to include, but not be limited to, obtaining all necessary supporting documentation, confirming insurance coverage, coding and pricing of products, documenting patient in applicable computer system, submitting for pre-authorization and coordinating of initial “pushing” of the referral. The Enteral Admission Coordinator provides support and works collaboratively with referral sources, hospital liaisons, the pharmacy, nursing, and billing and branch personnel. QUALIFICATION REQUIREMENTS • High school diploma or GED required, • Minimum of one (1) year of call center experience required, • Excellent management, communication, interpersonal, leadership, organizational and analytical skills, • Skills with prioritization and multi-tasking, • Proficiency with problem resolution, • Self-motivated and self-disciplined, • Computer aptitude, • Prior enteral or home Infusion experience on the provider or payer side preferred, • Minimum of two (2) years of experience with a home care company preferred, • Receiving new requests for services via phone, fax or other means, • Obtaining all information necessary to accurately process the referral according to established procedures, • Completing referral process within time frame required to meet the needs of the patient, family and referral source, • Accurately completing the patient record in applicable computer system to include all required demographics, insurance and clinical information; recording appropriate progress notes and alerts to present a clear concise picture of patient data, • Confirming insurance coverage for services requested; gathering detailed information regarding, but not limited to, eligibility, deductible, out of pocket, authorization requirements and patient obligations, • Communicating with referral source or liaison regarding, but not limited to, insurance coverage, information limitations and status of referral, • Obtaining insurance authorization when necessary; entering and documenting authorization according to established procedure; tracking authorizations due to expire and obtaining renewals as needed, • Assuring accurate and complete billing information is obtained and recorded to allow for timely claim submission and payment, thus reducing accounts receivable days outstanding, • Communicating any financial obligations to the patient or his/her designee; assuring their understanding and agreement to pay; establishing a payment method up-front, i.e. credit card, • Maintaining the pending referral log on a daily basis; attending rounds each morning prepared to discuss status of each patient, • Responding to requests for assistance from pharmacy billing and clinical personnel, • Remaining familiar with specific payer guidelines, requirements, • Consulting with VP of Clinical & Financial Services when faced with unfamiliar situations and when decisions outside of the Intake Representative’s scope need to be made, • Assisting with special projects and perform other duties at the discretion of the VP of Clinical & Financial Services, • Maintaining monthly Referral Census Log, • Serving as a company resource with regards to service processing and reimbursement, • Demonstrating a professional, cooperative and friendly attitude toward all internal and external customers and co-workers; demonstrating excellent customer service skills, • Using discretion in handling confidential matters, • Adhere to departmental/company policies and procedures by:, • Adhering to policies and procedures, • Adhering to regulations set forth by Medicare and Medicaid, • Adhering to regulations set forth by insurance carriers, • Adhering to regulations set forth in established company contracts, • Exhibits exceptional work ethics by:, • Not being wasteful or abusing branch/company resources (vehicles, building, equipment, supplies, phone, utilities time at work, time absent from work, etc.), • Presenting fair and honest reports of expense, • Following through timely on commitments, • Returning phone calls and e-mails promptly, • Being flexible and having the ability to prioritize, • Allowing others to speak without interruption, • Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill will connotations Communication Skills • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • This position requires constant sitting with occasional walking, standing, kneeling or stooping., • This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms., • This position requires constant talking and hearing., • Specific vision abilities required by this job include close vision and the ability to adjust focus., • This position must occasionally lift and/or move up to 20 pounds, • Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual., • Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About the company At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore what’s next with us at novabiomedical.com or aicompanies.com About the role • Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory., • Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory., • Exercises independent judgment to manage all local customer support requirements within assigned territory., • Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Recalls and Primary Representative Utilization., • Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities., • Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management., • Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements., • Performs clinical and biotechnology application activities (IQ/OQ) such as correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements. If you’re passionate about field support and want to be part of a team that is shaping the future of life sciences, we’d love to hear from you, apply today! What you’ll do • Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager., • May require attendance and assistance at trade shows, customer seminars and similar marketing events., • Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime., • Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department., • Exercise good fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position., • Proper use of the Nova Travel Office., • Maintains proper home office space for Nova assets (computer, inventory, etc.). What we are looking for in you • Clinical and/or Biotechnology laboratory knowledge and/or experience is required for this position., • Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills., • Requires a person who will travel within or outside the assigned territory., • Ability to work independently with little daily supervision., • Since this position will have access to sensitive information/documentation (HIPAA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals., • Requires a driver’s license in home state and a good driving record, and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities., • A Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is required, • Minimum of 1-3 years diagnostics industry related experience. Physical Requirements for this role include: • The ability to travel by car or airplane for prolonged periods., • The ability to work in a standing or sitting position for prolonged periods., • The ability to lift up to 50 lbs., • The full list of physical requirements for this role is available upon request. Why work for Nova Biomedical • Flexible Medical, Dental, & Vision Coverage, • Competitive 401k company match, • Bonus Program, Generous PTO and paid holidays, • Generous Tuition reimbursement, • Hybrid and flexible work arrangements (job specific), • Professional development, engagement and events, • Company marketplace for lunch and snacks! (location specific) Schedule/Hours: Monday to Friday, General business hours Targeted Salary Range: $70k - $90k Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education. EEO Statement: Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Privacy policy