IT Infrastructure Engineer
hace 2 días
Madrid
Key Responsibilities Leadership & Coordination • Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms., • Act as the escalation point for complex technical issues, ensuring timely resolution., • Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments., • Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements. Patching & System Updates • Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu/Red Hat), and macOS environments., • Ensure timely delivery of:, • Security patches, • Feature updates, • Firmware/software bug fixes, • Performance improvements, • Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register., • Define and implement new security baselines for supported environments. Operating System Support • Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including:, • Authentication, login, and user account problems., • Audio/video, display, and peripheral device compatibility., • Network connectivity troubleshooting (Wi-Fi/Ethernet)., • File system errors, driver updates, and system performance tuning., • BSOD, kernel panics, or system boot issues., • Application compatibility and OS rollback scenarios., • Supervise imaging, configuration, and provisioning of corporate endpoints. Enterprise & Industry Applications • Guide users in the use of Microsoft Company Portal and other enterprise applications., • Troubleshoot installation, performance, and compatibility issues., • Liaise with software vendors to resolve bugs/defects., • Support licensing validation and escalations., • Oversee creation of SOPs for industry-specific or bespoke applications in partnership with customers. Bring Your Own Device (BYOD) Support • Ensure effective support for Apple iOS and Android devices, covering system errors, performance issues, and application compatibility., • Validate compliance with MDM-enforced security and access management. Essential Skills & Experience • Proven experience in a Technician / IT Engineer role within a Managed IT Services or enterprise IT environment., • Strong technical expertise across:, • Microsoft Windows Server/Desktop environments., • Linux (Ubuntu / Red Hat Enterprise Linux)., • macOS., • Enterprise applications (Microsoft 365, productivity tools, bespoke apps)., • Experience with OS patching cycles, security updates, and change management., • Strong troubleshooting skills in networking, drivers, file systems, and hardware/software interoperability., • Understanding of MDM solutions (Intune, Jamf, or equivalent) for endpoint and BYOD support., • Experience with CMDB systems and patch-level compliance tracking., • Excellent communication and stakeholder management skills.