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Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at Duties (include but are not limited to) 1. Customer Service & Ticket Ownership · Monitor SNOW tickets daily: SLA adherence, high-priority tickets, aging/inactive cases, security incidents. · Act as 1st level of escalation for tickets, including ping-pong tickets. · Review tickets with internal teams and, in specific cases, with clients (e.g., PPS model). · Ensure timely remediation of recurring issues and follow up on escalated topics. 2. ServiceNow Administration & ITIL Processes · Manage CSM functionalities: account creation, SLA configuration, external contacts, internal TSL. · Oversee approvals: ARC, ECABs, Releases, CHGs, ensuring ITIL process compliance. · Maintain dashboards, reporting, and technical SLAs for Business Objects and MSRs. 3. Reporting & Analytics · Prepare Monthly Service Reviews, Global Status Reports, ad-hoc and scheduled reports. · Monitor internal and 3rd-party KPIs to support data-driven decisions. · Maintain dashboards and reporting for hypercare, SLA compliance, and BAU operations., 2. Audits & Compliance · Support SOC1 and other audits (e.g., KPMG), including account-specific questions, interviews, and evidence collection. · Ensure proper documentation of processes and adherence to internal/external compliance requirements. 5. Maintenance Coordination · Coordinate system and database upgrades, euHReka patches, HRSPs (SAP Standalone), disaster recovery tests, and RCA follow-ups. 6. Project Support · Provide limited support during project phases (0.1 FTE), including SNOW tasks, onboarding, approvals, and integration follow-ups. · Assist onboarding, training preparation, SLA setup, customer contacts, and integration tests during project phases. · Participate in project calls as needed (e.g., SNOW upgrades, client onboarding, global integrations). 7. Communication & Stakeholder Management · Communicate system maintenance calendars, planned releases, emergency maintenance, and major incident escalations. · Coordinate service review meetings and act as global project coordinator for BAU initiatives. · Liaise with internal teams, clients, and TSI to ensure alignment and timely updates. 8. Deployment Support · Support transport management, OOPS resolution, and Workbench coordination. Competencies Initiative · Tackles problems and takes independent action. · Seeks new responsibilities, acts on opportunities, and generates new ideas. · Practices self-development, accepts feedback, and turns mistakes into learning opportunities. · Proactively identifies automation and process improvement opportunities. Interpersonal Skills · Builds strong relationships and listens actively. · Flexible, open-minded, negotiates effectively, and handles constructive criticism. · Effective global communication for collaboration with technical teams, business stakeholders, and clients. Problem Solving / Analytical Skills · Breaks down problems into smaller components and simplifies complex issues. · Understands critical details vs. unimportant facts. · Interprets data and drives insights from reporting tools, dashboards, and predictive analytics (Intelligent AMS). People Development · Provides feedback and coaching, rewards hard work and risk-taking. · Mentors others and challenges employees to develop new skills. · Encourages knowledge sharing and visibility across the team. Results Focus · Targets and achieves results, sets challenging goals, and prioritizes tasks effectively. · Overcomes obstacles, accepts accountability, and provides leadership/motivation. · Applies proactive problem-solving to improve SLA adherence and operational efficiency. Decision Making / Judgment · Makes timely and informed decisions, using consensus when possible. · Recognizes problems, gathers relevant information, addresses root causes, and communicates decisions clearly. · Supports adoption of new tools, automation solutions, and process improvements. Managing Conflict · Listens well, diffuses conflict before it starts, and identifies solutions to issues. · Handles difficult people and challenging situations effectively. Technical Adaptability & Data Mindset · Comfortable learning and implementing new tools, platforms, and automation solutions. · Understands Power Platform, workflow automation, dashboards, KPI tracking, and predictive operations (Intelligent AMS). · Leverages technology to drive operational excellence, improve decision-making, and enable proactive service management. Education & Experience · University degree or equivalent experience in IT, Computer Science, Business Information Systems, Engineering, or related fields. · ITIL Service Delivery qualification preferred. · Proven experience with ServiceNow, Windows 2003/2010, and cloud-based reporting tools. · Power Platform knowledge: Power BI, Power Automate, Excel WorkPackages, MyReporting Tool, and other automation tools. · Experience with predictive analytics tools or systems like Intelligent AMS is a plus. · Strong understanding of reporting, KPI tracking, dashboards, and data-driven decision-making. · Ability to quickly learn and implement new technologies, processes, and automation solutions. Language · English – required · Spanish – Add on · French – Add on · German – Add on At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We are a trusted, specialised consultancy with a mission to bring expert technology leadership to businesses at every stage of their growth journey. Our work spans multiple clients and providers, helping them deliver technology initiatives with precision, strategic alignment, and lasting value. Operating at the intersection of technical excellence and business strategy, we ensure projects not only launch successfully but also drive broader organisational goals. We are looking for a Software Architect to lead the technical design of a Game Content Aggregation Platform , aligning business and technology requirements. In this role, you will define the architecture of systems that integrate game content from multiple third-party providers , aggregate and normalise that content, and distribute it securely to multiple platforms and tenants in real-time, ensuring scalability, reliability and performance. You will work closely with product, engineering and operations teams to bring this vision to life, designing systems that handle high-volume financial transactions and real-time game interactions, supported by the required operational tooling What you'll do Define and own the overall architectural vision and technical roadmap of the data integration and processing platform. Collaborate with product managers to translate business and operational requirements into robust technical designs. Work with project stakeholders to shape delivery plans by providing clear architectural and technical input. Partner with engineering teams to evaluate and guide decisions on technologies and frameworks, balancing fast delivery with long-term maintainability. Review and approve solution designs, ensuring alignment with architectural principles and product goals. Identify and define appropriate non-functional requirements (e.g., scalability, availability, security) and ensure they are embedded in the overall solution. Collaborate with DevOps and infrastructure teams to ensure solutions align with build, deployment, and operational strategies. Provide technical leadership and mentorship to engineers, promoting technical excellence and architectural consistency across teams. What you’ll bring Proven experience as a Software Architect, Principal Engineer, Lead Engineer, or similar role designing large-scale distributed systems . Experience working with modern messaging technologies to support real-time, event-driven, and transactional architectures. Solid experience with both relational and non-relational databases, including data modelling for high-volume workloads . Expertise in designing multi-tenant, API-first platforms that integrate external partners and internal consumers. Strong understanding of transaction processing, consistency, idempotency, and fault-tolerance patterns . Proven experience designing for scalability, high availability, and resilience in distributed systems. Strong background in cloud-native architectures , including containerisation and orchestration. Ability to document and communicate complex architectural concepts clearly to both technical and non-technical stakeholders. Experience designing or integrating systems that interact with external data providers, transactional systems, or high-throughput APIs is a plus. What it's in for you 25 days of annual leave Private life and health insurance for you and your family Gym reimbursement Four weeks per year to work from anywhere for eligible employees A hybrid working model with flexible hours Flexible benefits package, including: Public transportation €220 for meal expenses Childcare vouchers

We are a trusted, specialised consultancy with a mission to bring expert technology leadership to businesses at every stage of their growth journey. Our work spans multiple clients and providers, helping them deliver technology initiatives with precision, strategic alignment, and lasting value. Operating at the intersection of technical excellence and business strategy, we ensure projects not only launch successfully but also drive broader organisational goals. We are looking for a Software Architect to lead the technical design of a Game Content Aggregation Platform , aligning business and technology requirements. In this role, you will define the architecture of systems that integrate game content from multiple third-party providers , aggregate and normalise that content, and distribute it securely to multiple platforms and tenants in real-time, ensuring scalability, reliability and performance. You will work closely with product, engineering and operations teams to bring this vision to life, designing systems that handle high-volume financial transactions and real-time game interactions, supported by the required operational tooling Define and own the overall architectural vision and technical roadmap of the data integration and processing platform. Work with project stakeholders to shape delivery plans by providing clear architectural and technical input. Collaborate with DevOps and infrastructure teams to ensure solutions align with build, deployment, and operational strategies. Proven experience as a Software Architect, Principal Engineer, Lead Engineer, or similar role designing large-scale distributed systems . Solid experience with both relational and non-relational databases, including data modelling for high-volume workloads . Strong background in cloud-native architectures , including containerisation and orchestration. Experience designing or integrating systems that interact with external data providers, transactional systems, or high-throughput APIs is a plus. What it's in for you ~Private life and health insurance for you and your family ~ A hybrid working model with flexible hours ~ 220 for meal expenses ~

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at Local Service Transition Consultant Main responsibilities: Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Identify and communicate risks Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables). Onboard Business As Usual operational team in the project Prepare Payroll Calendar and Trusted Source List Provide needed accesses to client and Operations team members Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc). Coordinate and lead client and BAU Operations trainings to ensure readiness for go live Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract. Direct and plan the work, objectives, and resource models for transition to Operations activities: Identify and communicate project risks. Escalation point Monitor delivery of the transition within agreed scope, quality, time, and budget Prepare and conduct hyper care period Main goal: successful transition from Project to BAU services for client and Operations teams. Requirements: At least 3 years in HR/Payroll outsourcing - implementing or operating Fluent English, and Dutch or German required At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

Define and communicate the vision and objectives for Customer Delivery Management aligned with GDC and T-Systems strategy. Drive continuous improvement and innovation in delivery models, processes, and customer experience. Act as a key liaison between Customer Delivery Management and other competenc

Nos ponemos en marcha, Madrid! Estamos buscando nuevos/as repartidores/as que nos ayuden a repartir alegría a domicilio entre nuestros clientes.Trabajar como Repartidor sin experiencia for Just Eat te convierte en uno de nuestros héroes sobre ruedas.Tu energía es nuestro motor! Tanto si llevas pi

Are you looking for the next challenge in your professional career?.Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación.Would you like to be part of a highly qualified team in an international environment?.We ar

Minimum of 8-10 years of experience in IT Service Management, Project/Program Management, or Customer Delivery roles, including significant experience leading large, cross-functional teams. Define and communicate the vision and objectives for Customer Delivery Management aligned with GDC and T-Syste

Service Delivery ExcellenceOversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Minimum of 8-10 years of experience in IT Service Management, Project/Program Management, or Customer Delivery roles, including significant experience leading large, cross-fun

Service Delivery ExcellenceOversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Act as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers. Customer Relationsh

Service Delivery ExcellenceOversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Act as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers. Participate in cros

Contribute to and improve our continuous integration/delivery chain.

Service Delivery ExcellenceOversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Participate in cross-functional initiatives to improve delivery models, adopt AI-driven solutions, and enhance overall customer experience. Drive continuous improvement and in

Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology. As a Service Delivery Manager in the EMS bureau te

Apply a complete DevOps approach from development to production (automation, continuous delivery, monitoring).

Ai diseñamos y desarrollamos una.Actualmente buscamos incorporar un puesto de S.Participar activamente con los clientes en la toma de requisitos y en su traducción a reglas y flujos que permitan construir agentes alineados con sus necesidades de negocio.Diseñar y estructurar los cambios de códig

Experiencia en modelos operativos ágiles/híbridos y escalado de delivery. Technical Manager / Project Manager / Delivery Manager. Base técnica suficiente para entender decisiones de arquitectura y delivery (discurso de arquitectura, platform engineering, cloud y soluciones de IA o Data).

Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.Fundada en 2012, en la última década nos hemos convertido en la aerolínea low-cost de referencia en Madrid, operando vuelos de corto y medio alcance hacia m

You will combine deep technical expertise with strong leadership to ensure seamless, efficient, and innovative IT service delivery that aligns with our business goals. Develop and implement IT service delivery strategies aligned with organizational objectives and industry best practices. Establish s

The Role: Data Delivery Manager.

Mentor and develop senior delivery leaders, architects, and engineering managers. Senior Technology and Delivery Leader. This role is responsible for owning client relationships, delivery excellence, and technology strategy across complex manufacturing engagements, including smart factory, Industry

No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Serás una persona clave en la definición de soluciones, evolución técnica, asesoramiento y acompañamiento estratégico a clientes.Como referente t

Únete como Industrial Delivery Manager!. Industrial Delivery Manager (IDM).

Responsible for organizing and monitoring the end to end delivery fulfillment, coordinating all involving parties and making sure timely delivery of goods;. Responsible for delivery of multiple channels in Spain market;. Keep routinely and closely communication between country & customers to make su

En Delivery Cross, somo especialistas en retos complejos con un enfoque innovador, ágil y de alta calidad. Así define Delivery Cross su esencia y misión. El equipo de Product Management está formado por unos 20 Delivery Leads, cada uno con su equipo de ejecución.

Oversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Act as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers. Minimum of 8-10 years of experience in IT Serv

As a Delivery Manager, you will support the Network Ops team in the lifecycle of operations and network projects. The Delivery Manager should have excellent people management skills and strong organizational skills. Engage with stakeholders to understand business objectives, processes, challenges, a

Trabajar con herramientas de gestión de proyectos y plataformas de media delivery.

Are you looking for the next challenge in your professional career?.Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.Would you like to be part of a highly qualified team in an international environment?

Monitor shipment status, proactively anticipate and resolve exceptions during transit to ensure timely and safe delivery of goods. Optimize logistics solutions based on delivery requirements in Spain and Portugal, and manage/control logistics costs.

Are you looking for the next challenge in your professional career?.La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.Would you like to be part of a highly qualified team in an international environment?.We

Buscamos un Service Delivery Manager de alta dirección para liderar la relación estratégica con un cliente bancario de primer nivel en el ámbito fintech y cripto. Experiencia consolidada (8+ años) en roles de Service Delivery Manager, Program Manager o similares, preferiblemente en entornos ban

Manage the daily delivery operations for Key Accounts (KAs), organizing and monitoring end-to-end (E2E) delivery fulfillment to ensure timely and accurate delivery of goods and achievement of monthly KPIs. Proficiently operate CRFR calls, complete weekly KA communication meetings, optimize weekly de

En Volkswagen Group Services Barcelona estamos buscando un/a Test Driver para una de nuestras áreas.El objetivo del proyecto es la realización del proceso de integración continua, validación de software y comprobación de funcionalidades del vehículo.Por favor, asegúrese de leer completamente