Trabajos serve en CambreCrear alertas

Silversea Cruises is seeking a Senior F&B Sanitation Controller to govern sanitation, hygiene, and public health compliance across all shipboard food and beverage production and service areas. In this pivotal role, you will lead the Galley Stewarding and Utility teams, ensuring our operations meet the highest regulatory, corporate, and operational standards. Key Responsibilities: • Operational Leadership: Oversee daily operations, scheduling, and performance for the Galley Stewarding and Utility teams. Partner with the Executive Chef to manage costs and prevent breakage., • Compliance & Audits: Lead preparation for internal and external public health inspections (USPH/VSP). Conduct daily spot checks and weekly audits across all galleys, bars, provisions, and dining venues., • Training & Development: Deliver hands-on training for crew members on CAWG, USPH, HACCP, chemical safety (MSDS), PPE, and equipment operation., • Environmental & Outbreak Management: Implement the Outbreak Prevention Plan (OPP) when necessary and ensure strict compliance with waste segregation and Advanced Wastewater Purification (AWP) protocols., • Safety Ambassador: Serve as the Workplace Safety Ambassador for the F&B division, promoting proactive hazard mitigation. QUALIFICATIONS: • Experience: Proven background in cruise or luxury hospitality galley operations, specifically conducting public health or environmental inspections. Shipboard experience is required, with a minimum of 3 years of experience in the same role or position. Training facilitation is a plus., • Knowledge: Deep expertise in USPH/VSP regulations and HACCP principles., • Certifications: ServSafe, HACCP, or UKPH certifications are highly preferred., • Leadership: Strong cross-functional leadership skills with experience managing and motivating multicultural teams., • Education: Bachelor’s degree in hospitality, Business, Food Science, or a related discipline preferred., • Tech Skills: Proficiency in business software (Excel, Word) and familiarity with asset management platforms (e.g., AMOS) is a plus.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. ¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar". What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 2. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 3. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 4. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 5. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. xcskxlj Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Silversea Cruises is seeking a Senior F&B Sanitation Controller to govern sanitation, hygiene, and public health compliance across all shipboard food and beverage production and service areas. In this pivotal role, you will lead the Galley Stewarding and Utility teams, ensuring our operations meet the highest regulatory, corporate, and operational standards. Key Responsibilities: • Operational Leadership: Oversee daily operations, scheduling, and performance for the Galley Stewarding and Utility teams. Partner with the Executive Chef to manage costs and prevent breakage., • Compliance & Audits: Lead preparation for internal and external public health inspections (USPH/VSP). Conduct daily spot checks and weekly audits across all galleys, bars, provisions, and dining venues., • Training & Development: Deliver hands-on training for crew members on CAWG, USPH, HACCP, chemical safety (MSDS), PPE, and equipment operation., • Environmental & Outbreak Management: Implement the Outbreak Prevention Plan (OPP) when necessary and ensure strict compliance with waste segregation and Advanced Wastewater Purification (AWP) protocols., • Safety Ambassador: Serve as the Workplace Safety Ambassador for the F&B division, promoting proactive hazard mitigation. QUALIFICATIONS: • Experience: Proven background in cruise or luxury hospitality galley operations, specifically conducting public health or environmental inspections. Shipboard experience is required, with a minimum of 3 years of experience in the same role or position. Training facilitation is a plus., • Knowledge: Deep expertise in USPH/VSP regulations and HACCP principles., • Certifications: ServSafe, HACCP, or UKPH certifications are highly preferred., • Leadership: Strong cross-functional leadership skills with experience managing and motivating multicultural teams., • Education: Bachelor’s degree in hospitality, Business, Food Science, or a related discipline preferred., • Tech Skills: Proficiency in business software (Excel, Word) and familiarity with asset management platforms (e.g., AMOS) is a plus.

Do you thrive on solving the unsolvable? Are you driven by the desire to make a real difference in society? If so, keep reading… What you will do Serve as the main technical reference across the organization, making executive‑level decisions to ensure that our data infrastructure aligns with and