Waiter

Waiters

2 hours ago98 views

A Waiter at Hot N Juicy Shrimp is responsible for delivering exceptional customer service, guiding guests through their dining experience, and ensuring they feel well taken care of from the moment they arrive. This role involves explaining the QR code ordering system, assisting with any needs, and ensuring that all service standards are met. The Waiter also uses Trail Hospitality to perform essential checks that maintain the cleanliness and readiness of the restaurant.
Key Responsibilities:
Customer Service:
Greet customers warmly as they arrive, ensuring they feel welcomed and valued.
Clearly explain the QR code ordering system, guiding guests on how to view the menu and place orders directly from their mobile devices.
Assist guests who may need help with the QR code system, ensuring they understand how to use it comfortably.

Order Management:
Confirm that all orders placed through the QR code system are accurately received by the kitchen.
Serve food and beverages in a timely manner, ensuring that orders are correct and presented according to Hot N Juicy Shrimp's standards.

Regularly check on customers throughout their meal to ensure satisfaction, addressing any concerns or special requests.
Allergy and Dietary Needs:
Proactively ask guests if they have any food allergies or dietary restrictions before they place their orders through the QR code system.
Ensure that any allergy information is communicated clearly to the kitchen and that special dietary needs are met.
Team Collaboration:
Work closely with kitchen staff to ensure that all orders are delivered promptly and accurately.

Coordinate with other waiters and front-of-house staff to ensure a seamless service, especially during busy periods.
Assist with maintaining a smooth workflow in the dining area, ensuring tables are cleared and reset promptly.
Health and Safety:
Maintain a clean and tidy work environment, ensuring that hygiene standards are upheld in all areas of the restaurant.
Use Trail Hospitality to perform regular toilet checks, as well as opening and closing checks, to ensure the restaurant is always clean, safe, and ready for service.
Customer Engagement:
Build rapport with regular customers and ensure that all guests feel valued and appreciated.
Handle customer complaints or issues promptly and professionally, escalating to the manager when necessary.
Ensure that customer feedback is taken seriously and used to improve the dining experience.
Additional Duties:
Participate in team meetings and training sessions to stay updated on restaurant policies, menu changes, and service standards.
Assist with opening and closing duties, using Trail Hospitality to complete the necessary checks to ensure the restaurant is fully prepared for service.
Key Skills and Attributes:
Excellent Communication: Ability to interact with customers and colleagues in a clear, friendly, and professional manner, especially when explaining the QR code ordering process.
Attention to Detail: Ensuring orders are accurate, allergies are accounted for, and service is delivered to Hot N Juicy Shrimp's high standards.
Time Management: Ability to manage multiple tasks efficiently in a fast-paced environment.
Customer Focus: A commitment to providing outstanding service and creating a positive dining experience.
Team Player: Willingness to collaborate with the rest of the team to ensure smooth and efficient service.
The role of a Waiter at Hot N Juicy Shrimp is dynamic and customer-focused, requiring excellent communication, attention to detail, and teamwork. By effectively guiding guests through the QR code ordering process, ensuring their needs are met, and using Trail Hospitality for essential operational checks, the Waiter helps create a seamless and enjoyable dining experience for every guest.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Part-time
  • Schedule
    Wednesday - Friday with the chance of weekend work
  • Salary
    £10 – £11 hourly
  • Benefits
    service charge
  • Starting time
    Immediate start!

pin iconThurlow Park Road, SE21 8HN, London

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Waiter/WaitressLondon

Restaurant • 11-50 Employees

Hiring on JOB TODAY since August, 2024

Hot N Juicy Shrimp LDN is a vibrant and renowned seafood restaurant located in the heart of London. We take pride in serving delicious shrimp dishes and providing a memorable dining experience to our valued customers.

Josh Johnson  avatar icon
Josh Johnson Active 2 hours ago

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