Service Desk Analyst (Second Line)
10 days ago
Sheffield
IT Service Desk Analyst (2nd Line) | 6-Month Contract \n We're looking for an experienced IT Service Desk Analyst (Level 2) to join a fast-paced global IT team on an initial 6-month contract. You'll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. \n What You'll Do \n\n • Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications\n, • Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service\n, • Support onboarding, offboarding, hardware provisioning, software deployment, and access management\n, • Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues\n, • Provide guidance to Level 1 analysts and contribute to knowledge sharing and process improvement\n, • Maintain accurate documentation and work within a compliance-focused environment\n\n What We're Looking For \n\n • 3+ years' experience in IT Service Desk, Desktop Support, or End User Support\n, • Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and endpoint devices\n, • Experience with Active Directory, Entra ID, LDAP, and identity management\n, • Knowledge of endpoint management, device lifecycle management, and vulnerability remediation\n, • Excellent communication skills and a customer-first approach\n, • Experience working within global or regulated environments is highly desirable\n\n Contract Details \n\n • Role: IT Service Desk Analyst (Level 2)\n, • Contract: 6 Months\n, • Start: ASAP\n, • Location: Sheffield 5 days on-site\n\n If you're a hands-on IT support professional who enjoys solving complex technical issues and delivering a first-class user experience, please apply to Lina Hayward Hojaij using the links provided.