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We are looking for a friendly and reliable Customer Service Assistant (work from home) to help us handle telephone enquiries and provide support to people and businesses contacting our team.This is not a sales role. Our Head Office will normally receive the first call and collect the caller’s basic details. Where somebody needs further help, the call may be transferred to you or you may be asked to call them back.You may speak with businesses that have received information from us following one of our field observations or reviews. They may want clarification, provide additional information, ask how our process works, or occasionally disagree with an observation. Your role is to listen, remain professional and neutral, answer straightforward questions and make sure anything more complex is passed to the appropriate Team Leader. What you’ll do: • Answer or return customer and business calls, • Respond to general questions about True Observer and our services, • Explain basic information about our review and observation process, • Take accurate notes, contact details and reference numbers, • Record relevant information provided by callers, • Identify what the caller needs and direct the enquiry to the correct person, • Arrange follow-up where necessary, • Follow our customer service, privacy and call-handling procedures You won’t be expected to know the answer to everything. We will provide guidance for common enquiries and clear instructions on when something should simply be recorded and escalated. We’re looking for someone who is calm and confident on the phone, polite, organised and good at taking accurate notes. Some conversations may involve complaints or sensitive topics, so being able to listen carefully and remain professional is important. The position is designed to be flexible and can fit around studies, another job or other commitments. Call volume is currently relatively low and availability will be agreed in advance, but we expect the role to grow as we expands its field operations. Full training is provided free of charge before you begin handling detailed enquiries, including privacy/GDPR awareness and an introduction to how our field operations and review process work.

We are seeking an experienced and motivated Ofsted Registered Manager to lead and oversee supported accommodation services for young people aged 16–17. You will provide strong leadership across multiple sites, ensuring regulatory compliance, effective safeguarding, high-quality, person-centred support and positive outcomes for young people. The role will involve: • Leading the day-to-day operation of multiple supported accommodation services., • Ensuring compliance with Ofsted requirements and safeguarding standards., • Managing recruitment, staff performance, supervision and continuous improvement., • Overseeing audits, quality assurance processes and service development plans., • Building effective relationships with Ofsted, local authorities and external professionals., • Managing resources effectively and travelling between services as required. Requirements • Previous experience as an Ofsted Registered Manager,, • A proven record of successfully completing at least one Ofsted inspection within children’s residential care or supported accommodation., • Level 5 Diploma in Leadership and Management for Residential Childcare, an equivalent qualification, or a commitment to completing it. Benefits • Salary of £45,000–£55,000 per annum, with annual progression., • Generous paid annual leave., • Company pension scheme., • Ongoing training and professional development., • Company events and free on-site parking., • Sick pay and clear career development pathways. This is a full-time opportunity for an experienced manager who wants to lead high-quality services and make a meaningful difference to young people’s lives. Please note that this position does not offer sponsorship.