Senior Account Manager - FTC
4 days ago
London
Application Deadline: 18 December 2025 Department: Client Services / Project Location: London Description As a Senior Account Manager you will provide excellence in client servicing to both new and established clients to retain business and drive new opportunities. You will support the team in the development and delivery of projects including proposals, project delivery, budgets, schedules and client comms. Please not that this is a part-time role 3 days a week. Key Responsibilities Project Management: • Write effective and compelling project briefs and brief internal teams, • Developing timelines, project proposals and running projects, • Create concise and well presented proposals, • Ensuring schedules are adhered to and project documentation is complete, • Maintain a close management of all aspects of your projects and escalate issues as needed, • Work with team to plan wider resources effectively, • Demonstrate understanding of services and be able to sell these effectively, • Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives, • Support pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule, • Liaise with our in-house legal team and the client as needed, • Work with internal HSSE Lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines, • Adhere to Imagination and ISO processes, • Ensure that all projects over £50K fees are issued with an Imagination Client Survey, • Should be able to travel internationally a number of times a year for extended periods of time Financial / Commercial Management • Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation, • Hone commercial skills such as revenue maximisation and cost management, • Asses project spend to maximise value and ROI for clients Market Knowledge • Understanding clients, competitors, market, suppliers, products and strategy Leadership & Mentoring • Delegate to, manage and oversee team, • Mentor and develop junior team members Skills, Knowledge & Expertise • Solid experience delivering projects within events, exhibitions or brand experience within an agency environment, • Good interpersonal, presentation, relationship building and negotiation skills, • You take a hands-on, proactive approach to managing projects, anticipating needs and challenges., • You are skilled at identifying potential issues before they arise and can develop contingency plans to address them., • You are adept at building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration, • Experience and ability to manage mid to large scale budgets, • People management experience, • Capable of devising and implementing revenue-generating ideas. Job Benefits What we can offer you: • Work with a state-of-the-art product and deliver it to exciting and innovative brands., • Private Medical Insurance (including discounted gym options), • Discounted Healthcare Cash Plan, • Help at hand EAP, • In-Office Gym (London office only), • Life Insurance 4 x salary, • 25 days annual leave, • Birthday day off and gift, • Discretionary Annual Bonus, • Generous Family Leave policies with New Parent Coaching & Support, • Various learning & development platforms for e-learning, • Enhanced pension contribution, • Cyclescheme, • Discounted Private Dental, • Income Protection (Employee), • Subsidised Electric Car Scheme, • Hybrid Working (3 office days), • Company socials, • Pet friendly office, • Lunch & Learns, • Wellness webinars, • Educational webinars, • Subsidised Cafe (London office only) Imagination: Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events. We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023. Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google. For more information, please visit imagination.com or follow @imaginationglbl on social. Our Beliefs and Behaviours: We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success: We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions. We believe rigour results in better choices... so we ask precise, provocative questions. We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’. We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team. Global Inclusivity Statement: At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation. As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves. That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed. Our Beliefs and Behaviours By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive. Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking. Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences. Bravery stands up for what’s right - We confront biases and advocate for progress. Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively. Our Commitment We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.