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1st / 2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities • Deliver IT support to a variety of clients, • Provide both remote and onsite troubleshooting and fault resolution, • Install, configure and maintain Windows desktops, servers and applications, • Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams), • Manage Active Directory, Group Policy, user provisioning and permissions, • Diagnose and resolve hardware, software and basic network issues, • Maintain accurate documentation and update ticketing systems, • Ensure support tickets are managed in line with agreed SLAs, • Communicate effectively with clients, providing clear updates and managing expectations, • 1+ years’ experience in an IT support role (MSP experience highly desirable), • Strong knowledge of:, • Windows 10/11, • Windows Server (2016/2019/2022), • Active Directory & Group Policy, • Microsoft 365 administration, • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Experience troubleshooting end-user hardware and peripherals, • Strong customer service and communication skills, • Ability to prioritise workload and manage multiple support requests, • Full UK driving licence and access to own vehicle

2nd Line Engineer Our client is a growing Managed Service Provider supporting organisations across multiple sectors. They are known for delivering reliable IT services and maintaining strong long-term relationships with their customers. Due to continued growth, they are expanding their support team and are looking for an experienced 2nd Line Helpdesk Engineer to help manage escalated support requests and maintain high service standards across client environments. What will you be doing? As a 2nd Line Engineer, you'll play a key role in supporting the service desk by resolving escalated tickets from the 1st Line team and assisting with more complex technical issues across client environments. You'll investigate, diagnose, and resolve infrastructure, cloud, and networking problems while ensuring all tickets are managed effectively within SLA targets. The role involves working across a wide range of technologies including Microsoft server environments, virtualisation platforms, networking infrastructure, and cloud services. You'll also collaborate closely with senior engineers where escalation to 3rd line support is required. While the role is primarily office-based, there will occasionally be opportunities to visit customer sites for proactive support or issue resolution. What will you need? Please apply directly through this advert or email your CV to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - 2nd Line Engineer, IT Support Engineer, MSP Support, Windows Server, Active Directory, Microsoft 365, Azure, Intune, Defender, VMware, Hyper-V, Networking, Firewalls, Backup & Recovery, Infrastructure Support.

Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role • Provide both remote and onsite support to a variety of local clients, • Keep clients up-to-date on any issues, • Resolve hardware and software faults, • Installing and configuring computer operating systems and applications, • 2+ years’ experience providing IT support, • Microsoft Desktops and Windows Server, • Active Directory, • Office 365, • Basic networking knowledge, • Driving license and own vehicle essential, • Any certifications are a bonus

IT Support Technician • Location: Farnborough, UK (with occasional travel to other UK sites, expensed), • Salary: uptpo £38,000 Day-to-day of the role: • End-User Support (1st & 2nd Line):, • Provide on-site and remote technical support to employees across office and manufacturing functions., • Log, prioritise, and resolve support tickets in line with agreed service levels., • Diagnose and resolve hardware, software, access, and connectivity issues., • Set up new starters (devices, accounts, permissions) and process leavers., • Support laptops, desktops, mobile devices, printers, and peripherals., • Infrastructure & Systems Support:, • Support local network infrastructure including switches and Wi-Fi., • Maintain user accounts within Active Directory / Entra ID and Microsoft 365., • Assist with server monitoring, backups, and system health checks., • Apply patches and updates in line with IT security policies., • Escalate complex issues appropriately to senior IT or third-party providers., • Manufacturing & Production IT Support:, • Provide shop-floor IT support remotely between multiple sites or in person when needed., • Respond quickly to minimise downtime affecting production., • Coordinate planned updates outside of core production hours where required., • Support device connectivity and barcode systems., • Cybersecurity & Compliance:, • Follow company IT security and data protection policies., • Ensure endpoint protection and updates are maintained., • Support periodic access control reviews., • Immediately escalate suspected security incidents., • Asset & Vendor Coordination:, • Maintain accurate IT asset registers and licence records., • Support hardware procurement and equipment lifecycle management., • Liaise with third-party IT support providers where required., • Documentation & Continuous Improvement:, • Maintain clear documentation of systems and support procedures., • Identify recurring issues and recommend practical improvements., • 2–4 years’ experience in an IT support role., • Strong troubleshooting skills across hardware, software, and networks., • Experience supporting Windows environments and Microsoft 365., • Basic understanding of networking principles., • Experience working with ticketing systems., • Clear communication skills and professional approach.

Job Title: IT Support Technician Location: Farnborough (Onsite) Salary: £DOE + On Call Bonus Full Time | On-Call Rota Key Skills: Azure, Troubleshooting, IT, Support, ITIL, Microsoft 365, Ticketing We are looking for a customer-focused and technically capable IT Support Technician to join our IT team. This is an exciting opportunity to provide first-line support across a mixed technology environment, supporting both legacy on-premise systems and modern Azure/cloud-based platforms. As a key member of the Support Services team, you will deliver high-quality technical support to internal users, ensuring incidents and service requests are resolved efficiently and professionally. You will also take part in an on-call rota to provide remote support outside standard working hours, in line with business requirements. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering excellent customer service, we’d love to hear from you. What You’ll Be Doing as an IT Support Technician • Providing first-line technical support via phone, email, remote tools, and IT Service Management systems, • Logging, categorising, and prioritising tickets in line with SLAs, • Troubleshooting hardware, software, networking, and account-related issues, • Managing the full lifecycle of corporate iPhones and iPads (provisioning, configuration, support, decommissioning), • Using MDM tools (e.g., Intune or Jamf) to maintain secure and compliant mobile device configurations, • Escalating complex issues to senior or 2nd/3rd line teams where appropriate, • Keeping users informed throughout the lifecycle of their request, • Maintaining accurate documentation and contributing to the knowledge base, • Participating in an on-call rota and responding to priority incidents within agreed timeframes, • Supporting continuous improvement and maintaining compliance with IT and security policies What We’re Looking For as an IT Support Technician Experience • At least 1 year of experience in an IT support or helpdesk role Technical Knowledge • Microsoft Windows and Microsoft 365, • Active Directory / Azure AD account administration, • Basic networking and remote access troubleshooting, • iOS device support (iPhones/iPads), • ITSM and remote support tools (e.g., ServiceNow, BeyondTrust, Cherwell), • ITIL Foundation v4 certification (or willingness to obtain) is desirable. Key Skills & Attributes • Excellent communication and interpersonal skills, • Strong troubleshooting and logical problem-solving ability, • Customer-focused and empathetic approach, • High attention to detail and accuracy, • Ability to manage multiple priorities under pressure, • Comfortable working independently and collaboratively, • Process-driven mindset with a focus on continuous improvement, • Willingness to work flexible hours and participate in an on-call rota Why Join Us? You’ll be part of a supportive and collaborative IT team that values professionalism, service excellence, and continuous improvement. This role offers exposure to modern cloud technologies alongside traditional infrastructure, providing an excellent opportunity to grow your technical skills and develop your career. If you’re ready to take the next step in your IT support career and make a real impact, apply today. Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy

Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. Job Description 2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 – £30,000 DOE + Profit Share + Benefi

A managed service provider in the United Kingdom is looking for an experienced 2nd Line Helpdesk Engineer.This full-time role involves resolving escalated tickets, troubleshooting infrastructure, and supporting various cloud and networking technologies.The position offers an opportunity for professi

1st/2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities • Deliver IT support to a variety of clients, • Provide both remote and onsite troubleshooting and fault resolution, • Install, configure and maintain Windows desktops, servers and applications, • Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams), • Manage Active Directory, Group Policy, user provisioning and permissions, • Diagnose and resolve hardware, software and basic network issues, • Maintain accurate documentation and update ticketing systems, • Ensure support tickets are managed in line with agreed SLAs, • Communicate effectively with clients, providing clear updates and managing expectations, • Assist with project work including migrations, upgrades and new deployments Required Skills & Experience • 1+ years’ experience in an IT support role (MSP experience highly desirable), • Strong knowledge of:, • Windows 10/11, • Windows Server (2016/2019/2022), • Active Directory & Group Policy, • Microsoft 365 administration, • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Experience troubleshooting end-user hardware and peripherals, • Strong customer service and communication skills, • Ability to prioritise workload and manage multiple support requests, • Full UK driving licence and access to own vehicle

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed. The successful candidate will ensure the smooth functioning of the Firm’s I. Required qualifications include an ITIL ce

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Ideal candidates will have previous experience in a professional

A prestigious legal institution in Greater London is seeking an IT Support Technician to provide technical assistance to staff, maintain infrastructure, and support IT projects. The role requires a minimum of two years' experience in IT support, strong knowledge of technologies such as Intune and VM

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

Demonstrating a proactive mindset for undertaking any reasonable support task with a time-sensitive element (for example, urgent board meeting and video conferencing support requests). The 2nd Line Support Analyst will collaborate closely with cross-functional IT teams to ensure timely and effective

If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst,

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol.

The position requires at least 5 years of IT experience, focusing on 2nd line support for Windows environments and cloud technologies. A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support. Join their London office to enhance IT service opera

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Provide 2nd line technical support within an MSP environment. Staffing and Recruiting and Technology, Information a

A global consulting firm in Greater London is seeking a 2nd Line IT support specialist to join their On-site Technology Support team. The candidate will resolve incidents related to software and hardware, document actions in ServiceNow, and provide top-notch client service. This role requires strong

Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner. Experience supporting Windows 11, and Windows Server 2019 and above. The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for

We’re looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high‑performing technology. Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collab

The candidate will provide technical support to B2B clients, responding to queries and resolving issues with hardware, software, and networking. A well-established IT services provider based in Harrogate is seeking an experienced 2nd Line Support Engineer. Offering a salary between £33,000 and £38

The ideal candidate will have proven experience in application support, strong SQL knowledge, and the ability to collaborate effectively with users and IT teams. This role involves supporting and maintaining critical applications used across clinical environments. A growing healthcare organisation s

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

The successful candidate will manage IT-related issues, offering 1st and 2nd line support, and ensuring compliance with security and data protection procedures. An education support organization is seeking an IT Support Technician to provide comprehensive IT support across multiple school sites in t

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields. The role involves troubleshooting te

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications. The ideal candidate brings strong communication skills, ITIL knowledge, and the ability to collaborate effectively with stakeholders in

Providing 2nd and 3rd line remote and on-site support. Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. Supporting a

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London. Ideal applicants should have experience in technical support a

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. Ideal candidates will have experience in IT support and a desire to develop further. The role includes responding to service desk tickets, assisting with IT projects, and monitoring har

A leading tech company in Greater London is seeking an experienced Onsite 2nd Line Support Engineer. This role involves providing deskside and onsite support, ensuring high-level customer service and technical troubleshooting. Qualifications include expertise in Microsoft operating systems, Office 3

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. You will be responsible for troubleshooting issues and f

Responsibilities include providing 2nd Line Support and troubleshooting during live events. The ideal candidate has strong technical skills and a thorough understanding of broadcast technology. A leading telecommunications company is seeking a Broadcast Support Engineer in Greater London.

Friendly, professional, and proactive communication skills — both written and verbal. IT support (preferably 2nd line). Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing

You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Ideal candidates should have a passion for IT and strong communication skills. Growth opportunities and professional certification support are provided.

A leading consultancy organisation is seeking a 2nd Line Support Engineer in Salisbury to join their End User Services team. Essential skills include experience with Microsoft Windows 10/11 and Intune, knowledge of desktop hardware, and familiarity with networking concepts. The ideal candidate will

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our core services include support desk, on-site

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. Diagnose and resolve 2nd line suppor

Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Deliver expert 2nd line technical support across

Line Desktop Support and VIP End User Support. Desktop Support | VIP Support | End User Support. The successful candidate will act as a key point of contact for end users, providing technical support across.

Ideal candidates should have a solid understanding of computing, a background in computer science, and a willingness to learn PowerShell and cloud technologies. In this role, you will provide meaningful 1st and 2nd line support for internal users, gaining valuable experience in a modern IT setup. A

They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

As the first point of contact for ICT support, you will handle service desk calls, provide user support, and ensure effective issue resolution. Candidates should have experience with service desk operations and be ready to work in an agile environment. A reputable consulting firm is seeking an ICT B

This hands-on role involves providing 1st and 2nd line support to a variety of business clients. Candidates should have IT support experience, particularly in an MSP setting, and possess strong troubleshooting skills across Windows and Microsoft 365. A leading IT support services provider in Greater

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Application Support Analyst 2nd and 3rd Line. Proven experience working in 1st and 2nd line support role.