Trabajos 2nd line support en PrestonCrear alertas

?? Preston?? Full-time | Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities... • To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary., • To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people., • Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date., • To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures., • To create user accounts for new starters on AD, Email systems and ERP systems, • Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s., • To install and configure operating systems and other software to agreed standards., • Assist in the compilation and maintenance of an accurate inventory of hardware and software., • Good analytical and problem-solving skills., • Ability to manage own workload and prioritise jobs appropriately., • Ability to research unfamiliar topics and to keep knowledge up to date with current technology., • Ability to handle confidential information., • Good communication skills, even when under pressure., • Attention to detail., • Ability to follow established IT policies and procedures., • Willingness to develop role as business grows., • Good analytical and problem-solving skills., • Ability to manage own workload and prioritise jobs appropriately., • Ability to research unfamiliar topics and to keep knowledge up to date with current technology., • Ability to handle confidential information., • Good communication skills, even when under pressure., • Attention to detail., • Ability to follow established IT policies and procedures., • Microsoft Windows Server, • Active Directory, • Office 365, • Microsoft Windows 11/10, • iOS, • PC/laptop hardware, • Multifunction, plotter, laser and label printers, • Server/storage hardware, • Virtualisation technology, • Networking - switches, routers, wireless and VPN, • £28,000 - £30,000, • 25 days holidays plus bank holidays, • Monday - Friday 08.30am - 5pm, • Free on site parking, • Pension scheme, • Cycle to scheme work, gym onsite, • Hardship fund If you’re looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

1st Line Support Engineer – Preston - £29k (DOE) – Great Progression Opportunities – On -site. I’m currently working with a client who are actively seeking a 1st Line Support engineer to join their growing team. The organisation is highly committed to growth and development within its own technical staff; this role comes with having clear progression pathways to 2nd and 3rd line support roles. What you’ll be doing... • Provide first-line technical support both remotely & on-site., • Support Microsoft 365 users, including basic setup & account management., • Assist with basic networking., • Troubleshoot & resolve Windows desktop issues. What we’re looking for… • Proven experience in a first line role., • Strong knowledge of windows desktop, supporting Microsoft 365 & familiarity with 2FA systems., • An understanding of networking fundamentals., • Clear passion for technology & a strong desire to learn. Benefits include... • Great progression and support from senior engineers., • Clear pathways to 2nd and 3rd line roles., • Regular training and knowledge sharing sessions., • Flexible working hours. Please feel free to reach out with any questions .

The company offers genuine career progression within a close-knit team and exposure to various technologies and projects. A managed service provider in Preston is seeking a 2nd Line IT Support Engineer to provide technical support and manage escalated issues. The ideal candidate will have experience

Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. Networking - switches, routers, wireless and VPN.

Our business has grown year on year, we have a passion to continue growing the business and re‑invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. Manage and resolve support calls on the IT Helpdesk and document

The company offers a competitive salary of £28,000 – £30,000, 25 days of holidays plus bank holidays, and additional benefits including onsite gym facilities and a pension scheme. A leading wholesaler/manufacturer in Preston is seeking an IT Support Technician to provide 1st and 2nd line support

A leading financial services company in Preston is seeking an IT Service Desk Analyst to join their dynamic IT team. This role offers opportunities for career growth and a supportive workplace culture where you can thrive. The ideal candidate will provide 1st and 2nd line IT support, log and track i

The position offers a competitive salary ranging from £28,000 to £30,000, alongside generous holiday and benefits including a pension scheme and on-site gym. Responsibilities include managing support calls, maintaining technical documentation, and deploying PCs. A growing technology service provid

Job Title: 1st Line Support Engineer – Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years’ IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities * Provide 1st line support for client IT issues via phone, email, or ticketing system. * Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. * Assist with password resets, account management, and software installations. * Escalate more complex issues to 2nd Line engineers as appropriate. * Maintain accurate ticket documentation and keep clients updated on progress. * Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience * 1+ years’ experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. * Basic knowledge of Windows desktop and server environments. * Familiarity with Microsoft 365 / Office 365. * Good communication and customer service skills. * Ability to learn quickly and follow guidance from senior engineers. Desirable Skills * Basic understanding of networking (TCP/IP, DNS, DHCP). * Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. * Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits * Competitive salary with a yearly performance-related bonus * Training and career development support * Pension scheme * Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth

An international company is looking for an Application Support Analyst to manage 2nd and 3rd line support for their application portfolio in Peterborough. Candidates should have proven experience in a technical support role and familiarity with ITIL processes. The role offers a salary range of £35K

A leading telecommunications company in Greater London is seeking a Broadcast Support Engineer to provide 2nd Line Support for their networks. This position promises opportunities for growth and a supportive work culture. The ideal candidate will diagnose technical issues during live events, collabo

Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers. We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). Documenting all actions on the ticket in Servic

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

A well established financial services business based in Central London is looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. Provide 2nd line support for endpoin

The ideal candidate will manage users/groups in Active Directory and Azure AD and support Windows desktop and server operating systems. A recruitment firm is looking for an IT Support Technician (1st/2nd Line) in Peterborough. Applicants should be motivated and eager to further their career in IT su

A leading IT support company in the United Kingdom is seeking a 2nd Line Support Analyst to deliver advanced technical support for complex IT incidents. Candidates should have experience in 1st/2nd line support and the ability to articulate technical concepts to non-technical users. This is an oppor

The ideal candidate will have significant experience in IT support and customer service, a strong understanding of troubleshooting, and familiarity with Microsoft technologies. An IT services provider in Ringwood is seeking a skilled 2nd Line Technician to ensure excellent customer support. This rol

Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure

This role is ideal for someone who already has solid support experience and is ready to take ownership of more complex technical issues, while still delivering an exceptional end-user experience. Windows OS, desktop, and application issues. Microsoft Intune / Endpoint Manager / Conditional Access.

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

ClearCourse is a leading SaaS group with 45+ technology brands, building innovative software and payments solutions for UK and international markets. Line Technical Support Analyst. Help shape training guides, FAQs and support materials.

A technology recruitment agency in Greater London seeks an IT Support Analyst to provide exemplary technical support while managing a team of 2nd line support analysts. Previous experience in first and second-line support is essential, alongside strong troubleshooting and communication skills. The s

An independent (re)insurance broking firm headquartered in London is seeking a dedicated Support Analyst to join their IT support team. Candidates should have experience in a first/second line role, a good knowledge of Windows operating systems, and familiarity with Microsoft Office 365. The role in

The ideal candidate will have proven experience in application support, strong SQL knowledge, and the ability to collaborate effectively with users and IT teams. This role involves supporting and maintaining critical applications used across clinical environments. A growing healthcare organisation s

As the first point of contact for ICT support, you will handle service desk calls, provide user support, and ensure effective issue resolution. Candidates should have experience with service desk operations and be ready to work in an agile environment. A reputable consulting firm is seeking an ICT B

The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. Responsibilitie

A leading tech company in Greater London is seeking an experienced Onsite 2nd Line Support Engineer. This role involves providing deskside and onsite support, ensuring high-level customer service and technical troubleshooting. Qualifications include expertise in Microsoft operating systems, Office 3

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields. The role involves troubleshooting te

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications. The ideal candidate brings strong communication skills, ITIL knowledge, and the ability to collaborate effectively with stakeholders in

You'll manage 2nd line technical cases, deliver outstanding customer experiences, and ensure the resolution of complex issues. A leading construction software company is seeking an experienced Technical Support Engineer to provide exceptional support for mission-critical software solutions. With at

A leading IT support company in the United Kingdom is seeking an experienced 2nd Line Technician to deliver exceptional customer service. Ideal candidates will have strong IT troubleshooting skills and experience in an IT customer service environment. The package includes a competitive salary, hybri

The successful candidate will manage IT-related issues, offering 1st and 2nd line support, and ensuring compliance with security and data protection procedures. The role entails travel to different locations and demands the ability to work under pressure. An education support organization is seeking

Providing 2nd and 3rd line remote and on-site support. Supporting and maintaining Microsoft 365, Windows Server, and networking environments. Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two day

A recruitment agency is seeking a 2nd Line Support Engineer to join a supportive team in the Bristol area. An ideal candidate will have solid experience in a 2nd line role. This role involves troubleshooting and resolving technical issues across on-premises networks and cloud environments, focusing

Line Desktop Support and VIP End User Support. Desktop Support | VIP Support | End User Support. Desktop Support Engineer / End User Support Analyst.

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

This hands-on role involves providing 1st and 2nd line support to a variety of business clients. Candidates should have IT support experience, particularly in an MSP setting, and possess strong troubleshooting skills across Windows and Microsoft 365. A leading IT support services provider in Greater

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Provide 2nd and 3rd line support for the Clients application portfolio. Application Support Analyst 2nd and 3rd Line.

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London. Candidates sh

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. You will be responsible for troubleshooting issues and f

A leading IT services provider is looking for an IT Technician to deliver 1st and 2nd line support across various environments. The ideal candidate will have strong knowledge of Windows Server and Office 365, along with networking expertise. This role requires efficient management of support request

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London. Ideal applicants should have experience in technical support a

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The role includes benefits such as a com