MICE Sales Manager - The Waldorf Hilton, London
4 days ago
London
MICE Sales Manager - The Waldorf Hilton, London WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! . The iconic Waldorf Hilton London is entering an exciting new era as we undergo a full repositioning and refurbishment to redefine our presence within the London hospitality market. We are seeking a dynamic, commercially driven MICE Sales Manager to accelerate our growth, strengthen key relationships, and position the hotel as a premier destination for meetings, incentives, conferences, and events. This role is ideal for a motivated self-starter who thrives in a fast-paced commercial environment, excels in relationship development, and is energised by proactive sales activity. A World of Rewards • Complimentary, nutritious meals on duty, • Clear and structured career development pathways, • Access to Hilton's award-winning learning & development programmes, • Participation in our global Corporate Responsibility initiatives, • Team Member Travel Programme: discounted hotel stays + 50% F&B, • Referral incentives and access to Perks at Work, • 28 days holiday (rising to 33 with tenure), • Discounted dental and health cover 1. Sales & Business Development • Proactively identify, qualify, and convert new MICE business opportunities across key segments (corporate, agency, association, incentive, international markets)., • Conduct structured sales calls, virtual appointments, client presentations, and regular outbound activity to maintain a strong pipeline., • Attend industry trade shows, networking events, client entertainment, and familiarisation trips to represent the hotel and build brand presence., • Deliver engaging site inspections and hotel showcases tailored to client needs. 2. Account Management & Partnerships • Manage and grow relationships with assigned MICE accounts, including major UK and European agencies., • Develop tailored account plans focused on revenue growth, share shift, and long-term client retention., • Conduct regular account reviews, performance analysis, and joint business planning., • Maintain high levels of customer satisfaction by delivering personalised and solutions-oriented service. 3. Market, Competitor & Commercial Insight • Monitor industry trends, emerging markets, competitor activity, and changing client needs to identify new commercial opportunities., • Utilise data, forecasting, and market intelligence to drive strategic decision-making and optimised business mix., • Collaborate with Revenue Management to support pricing strategies, load business appropriately, and maximise profitability. 4. Client Engagement & Travel • Act as an ambassador for the hotel's repositioning, effectively communicating product updates, refurbishment progress, and value propositions to clients., • Participate in domestic and international sales missions to develop global business opportunities., • Build relationships with Hilton Worldwide Sales teams to leverage cross-regional corporate and agency opportunities. 5. Cross-Functional Collaboration • Partner closely with Groups, Conference & Events, Operations, Marketing, and Revenue teams to ensure flawless execution of events and guest experience., • Share client insights, market intelligence, and event requirements across departments to enhance operational readiness., • Support development of collateral, presentations, and promotional material as required. 6. Reporting & Administration • Maintain accurate, timely records and forecasts within the CRM system., • Produce weekly and monthly activity reports, pipeline summaries, and performance updates for senior leadership., • Proven experience in MICE sales within a 4- or 5-star hotel or equivalent hospitality environment., • Demonstrated success in driving new business and managing high-value event clients., • Strong commercial mindset with the ability to analyse data, understand market dynamics, and create strategic plans., • Confident presenter with excellent negotiation, communication, and influencing skills., • A credible relationship builder who communicates with clarity, confidence, and empathy., • Positive, resilient, and solutions-focused, even when under pressure., • A self-starter who thrives in an autonomous yet collaborative environment., • Naturally curious with a drive for continuous improvement and professional growth.