IT Support Analyst
hace 2 días
Edinburgh
IT Support Analyst – Edinburgh Hybrid | Permanent | Excellent Benefits | Career Development Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s looking to grow their career in a dynamic, collaborative environment. You’ll be joining a business that’s making a real impact globally, supporting cutting-edge work across multiple disciplines. As part of a close-knit IT team, you’ll play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence. What You’ll Be Doing • Providing first and second line support for desktops, laptops, mobile devices, and core business applications., • Supporting Microsoft 365, Active Directory, and other enterprise platforms., • Assisting with user onboarding, device deployment, and system configuration., • Maintaining network connectivity, security, and backup solutions., • Participating in IT projects including system upgrades and security enhancements., • Delivering excellent customer service and clear communication across all levels of the business. What We’re Looking For We’re looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You’ll be comfortable working in a fast-paced environment and keen to develop your skills further. • Essential Skills:, • Strong troubleshooting skills with Windows 10/11., • Experience with Microsoft 365 and Azure Active Directory., • Understanding of networking fundamentals (DNS, DHCP, IP routing)., • Ability to support a 200+ user environment both onsite and remotely., • Excellent communication and documentation skills., • Desirable Skills:, • Microsoft 365/Azure administration., • Windows Server 2016–2022., • NAS/SAN storage management., • Mobile device support (Android/iOS)., • Backup and replication tools (e.g., Veeam)., • Awareness of Cyber Essentials or ISO27001., • Interest or experience in cyber security or risk management. What’s On Offer • Salary up to £35,000 (may stretch for the right candidate)., • Hybrid working model (Edinburgh-based)., • Generous holiday allowance., • Enhanced pension contributions., • Health cash plan and wellbeing support., • Cycle to work scheme and retail discounts., • Free on-site parking., • Discretionary bonus scheme., • Access to learning and development resources to support career progression. This is a full-time, permanent role offering the chance to work in a supportive and forward-thinking environment. If you’re ready to take the next step in your IT career and want to be part of something meaningful, we’d love to hear from you.