Collections Advisor
2 days ago
Gloucester
Job Title: Collections Advisor Salary: £30,000 – £35,000 per annum depending on experience + an achievable but uncapped OTE of 50k Location: Hybrid; 1 – 2 days per week from office in Cirencester Hours of work: Monday – Friday; 9am – 5pm Benefits: 3 days annual leave (inclusive of bank holidays); Laptop; Phone; Work from home; Supportive team with a positive culture; Progression opportunities; Exciting growing company Who Are They? Our client has been installing sustainable energy systems nationwide for almost a decade. In fact, they have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills. They pride themselves on providing a first-class service by employing highly vetted gas safe Engineers to install boilers up and down the country. About the Role Our client is seeking a motivated and professional Collections / Sales Advisor to join their team. This hybrid role offers the opportunity to combine relationship-building sales skills with responsible account management and collections. You’ll work closely with customers to find the right solutions, whether that’s helping them purchase their products/services or supporting them in managing overdue accounts. The position is based partly from their Cirencester office and partly from home, giving you flexibility while still being part of a collaborative, supportive team. Key Responsibilities: • Manage a portfolio of customer accounts, ensuring timely payments and resolving overdue balances., • Proactively contact customers by phone, email, and other channels to discuss outstanding accounts and agree repayment arrangements., • Promote and sell company products/services to existing and potential customers, meeting agreed sales targets., • Maintain accurate records of all customer interactions, agreements, and account updates in the CRM system., • Negotiate payment plans in line with company policies, ensuring both customer satisfaction and company objectives are met., • Build and maintain strong customer relationships, providing excellent service at all times., • Work collaboratively with colleagues across departments to resolve disputes or queries., • Monitor and report on account activity and progress against sales/collection targets. Skills and Experience Required: • Previous experience in collections, credit control, sales, or account management is desirable., • Strong communication and negotiation skills with a confident, professional telephone manner., • Ability to work independently and manage time effectively., • Resilient, with the ability to remain calm under pressure., • Proficiency in Microsoft Office and CRM systems., • Target-driven, with a proven ability to meet or exceed goals. What’s On Offer: • Competitive salary (dependent on experience) and commission/bonus structure., • Hybrid working model (part office, part remote)., • 33 days holiday (including bank holidays), rising with service., • Pension scheme., • Friendly and supportive work environment. Apply today with an up-to-date CV.