L2 IT Infrastructure & Managed Services Engineer
4 days ago
Reading
Role Overview The L2 IT Infrastructure & Managed Services Engineer will provide advanced technical support across server, network, cloud, security, and end-user technologies. The role involves handling escalated incidents, performing root-cause analysis, executing infrastructure changes, and ensuring high availability of IT services in a managed services environment. Key Responsibilities A. Server & Virtualization • Manage and support Windows & Linux servers (installation, configuration, patching, troubleshooting)., • Working knowledge of handling cloud infrastructure., • Perform OS hardening, performance tuning, user/group management, and backup validation., • Troubleshoot L2-level issues in LAN/WAN, switching, routing, and wireless networks., • Manage VLANs, STP, ACLs, port security, VPN, WAN technologies., • Support configuration of routers, L2/L3 switches, firewalls (Cisco, Fortinet, Sophos, Palo Alto—any applicable)., • Support cloud platforms: Microsoft 365, Azure, or AWS (as applicable)., • Implement and monitor security controls such as endpoint protection, patching, DLP, MFA, encryption., • Respond to security alerts, vulnerabilities, and participate in remediation efforts., • Handle escalations for Windows, endpoint, and other software issues like GIS, Office, and Adobe., • Diagnose Windows OS issues, application failures, peripheral faults, mobility support., • Manage incidents, service requests, and changes in ITSM tools (ServiceNow, ManageEngine). Technical Skills • Strong knowledge of Windows/Linux server administration., • Good understanding of networking fundamentals (CCNA-level)., • Experience with virtualization and cloud environments., • Familiarity with IT security tools and policies., • Strong communication and documentation skills., • Ability to handle pressure and manage multiple priorities., • Customer-oriented mindset with proactive approach., • Team player with willingness to learn new technologies.