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Quality Manager Hours of work: 40 Contract Type: Permanent ISS Facility Services are seeking an experienced and driven Quality Manager to oversee quality assurance and governance across hard and soft FM services, at one of their large Healthcare contracts in Reading. In this key role, you will own and enhance all contract quality processes, ensuring best practice, compliance and continuous improvement are embedded throughout service delivery. You will work closely with operational teams, the client and cross-functional business partners to ensure the highest standards are consistently achieved and evidenced. Job Description As Quality Manager, you will be responsible for maintaining and evolving the contract Quality Plan, providing robust reporting, leading performance reviews, and acting as the central point of expertise for all quality-related matters. This role also includes supporting strategic stakeholder relationships, helping to optimise systems, processes and documentation to ensure alignment with both contractual expectations and industry frameworks. Key Responsibilities • Provide expert advice, guidance and support on all aspects of quality management, assurance and governance., • Act as the contract lead for quality control, developing and maintaining contract and service-level Quality Plans., • Produce clear management information and reporting to demonstrate performance, highlight improvement opportunities and address non-conformities., • Drive continuous improvement across all service lines and embed consistent ways of working., • Support strong collaboration with service leads and stakeholders to ensure streamlined, aligned processes., • Ensure effective utilisation of CAFM platforms and other digital systems for accurate reporting and audit trails., • Conduct quality audits, assess compliance, and present findings and recommendations to key stakeholders., • Lead performance reviews and support operational teams with action ownership and resolution. Professional and Personal Competencies/Qualifications • Strong background in quality management, ideally gained in Facilities Management or another regulated service industry., • Proven experience of working to ISO 9001:2015 (internal auditor certification or working towards is highly desirable)., • Confident working with, interpreting and improving quality systems and documentation., • Excellent stakeholder management and relationship-building skills., • Highly detail-oriented with strong analytical and data management capabilities (Excel proficiency essential)., • Hands-on, collaborative and comfortable operating in a client-facing environment., • Able to influence, challenge and support operational teams to drive high performance.

People Relations Manager We’ve got an exciting opportunity for a People Relations Manager to join the Ciphr team on a fixed-term contract (12 months+) covering maternity leave. As we continue to grow and evolve, we’re looking for someone who can bring fresh ideas and make a real impact. At Ciphr, we’re all about creating value for our customers while making sure our people feel valued too. We want you to embrace your role, shape how we work, and help us keep things moving forward. In return, you’ll find an open, collaborative environment where your voice matters and your ideas count. Ready for a new challenge? Scroll down to see what we can offer you. Location: This is a hybrid role, spending 3 days a week with the team in our Reading office, with some trips to our office in Guildford In a nutshell As the company’s ER specialist, you’ll be the subject matter expert for all things employee relations at Ciphr. You’ll lead the resolution of complex ER cases, ensuring fair, consistent, and legally compliant outcomes that reflect our values and culture. You’ll coach and support managers across the business, build ER capability within the People team, own our Amplifying Performance framework and manage our outsourced recruitment agency relationship to ensure a seamless and values-aligned hiring experience. You’ll also line manage a People Advisor, supporting their development and ensuring operational excellence in day-to-day people support. What you'll be doing You'll: • Lead the management of complex ER cases including disciplinaries, grievances, performance, absence, and welfare matters, ensuring timely, fair, and legally sound outcomes., • Provide expert coaching and guidance to managers on ER issues, building confidence and capability across the business., • Own and continuously improve ER policies, processes, templates, and guidance materials, ensuring they are up-to-date, accessible, and aligned with Ciphr’s culture and legal requirements., • Analyse ER trends and share insights to help us continually improve our people practices., • Take ownership of Ciphr’s performance management framework (‘Amplifying Performance’), ensuring it is embedded across the organisation, aligned with V2MOM goals, and supports a culture of high performance and continuous feedback., • Partner with L&D to deliver training, resources, and campaigns that build performance and ER capability., • Line manage a People Advisor, supporting their development and ensuring high-quality operational delivery., • Oversee the relationship with external agencies, ensuring service levels and outcomes meet Ciphr’s standards., • Monitor ER and performance trends and data, providing insights and recommendations to the Head of people operations and Director of people. What you’ll need to succeed • Experience in generalist HR management, including ER and performance management, • Strong working knowledge of UK employment law and best practice ER case management., • Proven experience managing complex ER cases independently and confidently, including engagement with external legal specialists., • Proven ability to coach and influence managers at all levels., • Experience managing third-party relationships, ideally in HR services., • Experience implementing or managing performance frameworks and embedding them into organisational culture., • Strong interpersonal and communication skills, with the ability to build trust and credibility., • Experience line managing or mentoring junior HR professionals., • Ability to handle sensitive and confidential information with discretion., • Be resilient and values led in your HR practice, • CIPD qualified or working towards chartered membership (desirable, not essential). What we offer you Ciphr has a benefits package which has you and your family in mind. As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer: • 30 days annual leave plus bank holidays, • Family National Trust Membership, • Birthday day off, • Religious holiday swap, • Family forming support - e.g., time off for family forming appointments or to support your partner, • Enhanced maternity and paternity leave, • Work from Anywhere for 4 weeks per year, • Volunteering days for 2 days per year, • Cycle to work scheme, • Pension, • Health cash plan, • Life assurance, • Technology/home improvements Loans, • Perks at Work – access to exclusive discounts, cinema tickets, etc., • Regular training, • £1,500 employee referral scheme, • Medical Cover and Dental cover (after 6 months’ service), • Income Protection insurance (after 12 months’ service) About Ciphr: Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools. We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work, giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!

Job Title Partner Marketing Manager Job Description Sage is seeking an experienced Partner Marketing Manager to join our team and support our technology partners in the rapidly growing embedded services field. This role is ideal for a strategic, entrepreneurial marketer with a strong background in B2B software or technology partner marketing and demand generation. As a Partner Marketing Manager, you will drive market share and revenue growth and partner success by developing and executing integrated marketing programs with Sage's technology partners. You will be responsible for creating joint marketing plans, executing co-marketing campaigns, fostering partner relationships, and ensuring brand consistency across all initiatives. Location - Hybrid, 3 days per week from our London, Winnersh or Newcastle Office. Join our dynamic, growth-oriented team and make a direct impact on Sage's business and partner success through innovative marketing initiatives. Key Responsibilities Key Responsibilities; • Develop and implement partner marketing strategies and campaigns aligned with Sage's growth objectives and partner needs., • Drive differentiated, partner-focused messaging and content for target audiences, including CXOs, developers, and other key personas., • Plan and execute joint marketing activities such as digital campaigns, events, and content creation (blogs, whitepapers, social media, brochures, etc.)., • Manage and report on campaign effectiveness, track KPIs, optimize activities, and ensure the effective management of budgets and ROI., • Build and nurture strong partner relationships, serving as the main marketing contact and consultant for assigned partners., • Work closely with internal teams (sales, alliances, performance marketing) and external agencies to deliver successful campaigns., • Champion Sage's brand guidelines and governance in all partner-led marketing initiatives., • Stay informed of partner products and market positioning to drive effective collaboration and relationship depth. Skills & Experience; • Experience in B2B partner marketing, preferably within the software or technology industry., • Proven expertise in demand generation, campaign strategy, and execution., • Strong project management skills with a record of managing complex projects involving multiple stakeholders and vendors., • Exceptional communication, collaboration, and relationship-building abilities with both internal teams and external partners., • Demonstrated ability to develop a variety of co-marketing assets and drive event strategy and execution., • Proficiency with analytics platforms to track and interpret results, providing actionable optimization recommendations. Your benefits (Only Applicable for UK Based Roles) Benefits video - • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-SW1 Function Performance Marketing Country United Kingdom Office Location London;Newcastle;Winnersh Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title Senior People Compliance Manager Job Description The Senior People Compliance Manager will lead the People Workforce Delivery Team, ensuring operational excellence, structured governance, and high-quality delivery of both day-to-day services and strategic People initiatives. This role will oversee Governance, Risk and Compliance activity across the People Function. Working closely with the People Leadership Team, Centres of Excellence, Strategic People Business Partners, and the People Transformation Team, the Senior Operations Manager will embed best-in-class operational practices that balance business-as-usual delivery with the execution of strategic programmes, ensuring the long-term success of Sage's People Operating Model. This role will work in the office 3 days a week and 2 from home. Key Responsibilities • Lead, develop, and manage the People Workforce Delivery Team, fostering a high-performance, collaborative culture., • Provide leadership and operational direction to direct reports., • Own and manage the end-to-end delivery of the Annual People Cycle, ensuring activities are sequenced, coordinated, and completed on time., • Align cycle milestones with business priorities, minimising disruption to operations and ensuring stakeholder engagement throughout., • Monitor progress, resolve issues proactively, and provide regular updates to the CPO Office and People Leadership Team., • Own and manage day-to-day governance processes, ensuring consistent scheduling, coordination, and documentation of key forums., • Ensure operational decisions and activities are aligned with the People Transformation Vision and the Operating Model, • Own the People Function's risk register, ensuring proactive identification, escalation, and mitigation of risks., • Track compliance against agreed frameworks, processes, and governance standards., • Implement and maintain consistent project frameworks, toolkits, and operational standards to ensure high-quality delivery., • Oversee operational services not defined in the People Operations Service Framework, ensuring efficiency and consistency., • Own and manage the People Function communications plan to ensure clarity and alignment of messaging., • Act as a key liaison between the CPO Office, PLT, and operational delivery teams. Key Skills/Requirements:- • Significant experience in senior operational management, ideally within HR or People Operations., • Strong governance, planning, and organisational skills, with a focus on embedding consistent processes., • Experience managing risk frameworks and operational reporting at a senior level., • Excellent relationship-building skills with the ability to influence senior stakeholders and foster cross-functional collaboration., • Demonstrated ability to lead teams through change, driving continuous improvement and operational excellence. Your benefits (Only Applicable for UK Based Roles) Benefits video - • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage., • 25 days of paid annual leave with the option to buy up to another 5 days, • Paid 5 days yearly to volunteer through our Sage Foundation, • Enhanced parental leave, • Comprehensive health, dental, and vision coverage, • Work away scheme for up to 10 weeks a year, • Access to various helpful memberships for finances, health and wellbeing #LI-CF1 Function People Country United Kingdom Office Location Winnersh;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

We are currently looking for a Project Manager to join our Global Project Delivery team. Where you will be accountable for the success of internal and external delivery projects, managing the projects to deliver a quality solution within the agreed scope, on time and within budget. Position Type: Full-time, permanent Location: Reading, United Kingdom Responsibilities: • Create a Project Management Plan based on CHAMP Project Management Methodology detailing the objective, scope, assumptions, dependencies, risks, project life cycle broken down into work packages, deliverables, key milestones, high-level plan, and governance structure, • Create project plans according to the defined CHAMP methodology to minimize risks and issues and maximise the chances of success, • Manage the successful delivery of the project from initiation to closure against the agreed project plan and scope, • Manage project deliverables and ensure that they are to the appropriate levels of quality, on time and within budget, in accordance with the project plan and coherent with the overall project objectives and related business strategy (if any) as defined in the Project Management Plan, • Regularly track progress of the activities and the deliverables to ensure that they, • are completed on time and to the required quality levels, • Obtain customer acceptance of the project deliverables and conduct a customer satisfaction survey at end of project, • Monitor all progress and take mitigation actions to avoid risks being triggered and, • take recovery actions if the risk occurs, • Raise Change Requests as required and obtain appropriate customer and internal approvals, in line with project governance, • Represent the project externally and internally by communicating and reporting on project status to the customer and internally to the CHAMP project governance structure, • Produce regular and accurate progress reports and present the project status at appropriate Project Review Boards, • Ensure all project meetings are documented to reduce miscommunication risk and ensure traceability of decisions, • Manage and deploy CHAMP resources/customer/joint Project Team(s) and, • contributors according to project requirements and for the successful delivery of, • the project, • Manage the customer to ensure the customer fulfils its obligations, • Manage 3rd party suppliers, to ensure they deliver to time, quality, and budget, • Ensure customer satisfaction throughout the project life and support the Account Manager in ensuring that CHAMP meets its commercial objectives for the project and develops its relationship with the customer, • Ensure that an effective transition to CHAMP Global Operations Centre, and other relevant stakeholders, is achieved and conduct a review of any lessons learned, • Ensure that a proper handover is made to the CHAMP Service Manager at the end of the project, • Follow the project closure process and ensure lessons learnt is complete, that will provide input into the CHAMP continuous improvement process, • Contribute to the overall evolution of the Global Project Delivery team Knowledge, Skills and Abilities: • Formal project management training and certification, PMP certified recommended, • Successful delivery of two or more medium (> EUR 1m) mission critical, • projects with full budget control, • Competent in project management tools and MS Office, • Proven track record in delivering complex, wide-ranging projects in a timely manner, • Proven experience in scope management, time management, cost management, risk management, customer management, stakeholder management, 3rd Party management, quality management and procurement management, • Proven commercial understanding, with ability to manage subcontractor relationships, • Understanding of the software development lifecycle, IT infrastructure and architecture will be an asset, • Flexible, dynamic, and creative, • A hands-on problem solver with excellent communication skills, • Clearly client-oriented with a strong focus on quality and efficiency, • Well established organization, multitasking and prioritization skills, • Fluency in English (spoken and written) is mandatory, other, • languages will be an asset Education and Experience: • Bachelor’s Degree in Information Technology, Business, • Management, Business Engineering, IT Engineering or similar, • Ideally 5 years in a SaaS solutions provider environment with knowledge of CHAMP-like products and underlying technologies, • At least 5 years demonstrable track record in managing customer facing implementation projects The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate. Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting). CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the ___ for further information.

People Relations Manager We’ve got an exciting opportunity for a People Relations Manager to join the Ciphr team on a fixed-term contract (12 months+) covering maternity leave. As we continue to grow and evolve, we’re looking for someone who can bring fresh ideas and make a real impact. At Ciphr, we’re all about creating value for our customers while making sure our people feel valued too. We want you to embrace your role, shape how we work, and help us keep things moving forward. In return, you’ll find an open, collaborative environment where your voice matters and your ideas count. Ready for a new challenge? Scroll down to see what we can offer you. Location: This is a hybrid role, spending 3 days a week with the team in our Reading office, with some trips to our office in Guildford In a nutshell As the company’s ER specialist, you’ll be the subject matter expert for all things employee relations at Ciphr. You’ll lead the resolution of complex ER cases, ensuring fair, consistent, and legally compliant outcomes that reflect our values and culture. You’ll coach and support managers across the business, build ER capability within the People team, own our Amplifying Performance framework and manage our outsourced recruitment agency relationship to ensure a seamless and values-aligned hiring experience. You’ll also line manage a People Advisor, supporting their development and ensuring operational excellence in day-to-day people support. What you'll be doing You'll: • Lead the management of complex ER cases including disciplinaries, grievances, performance, absence, and welfare matters, ensuring timely, fair, and legally sound outcomes., • Provide expert coaching and guidance to managers on ER issues, building confidence and capability across the business., • Own and continuously improve ER policies, processes, templates, and guidance materials, ensuring they are up-to-date, accessible, and aligned with Ciphr’s culture and legal requirements., • Analyse ER trends and share insights to help us continually improve our people practices., • Take ownership of Ciphr’s performance management framework (‘Amplifying Performance’), ensuring it is embedded across the organisation, aligned with V2MOM goals, and supports a culture of high performance and continuous feedback., • Partner with L&D to deliver training, resources, and campaigns that build performance and ER capability., • Line manage a People Advisor, supporting their development and ensuring high-quality operational delivery., • Oversee the relationship with external agencies, ensuring service levels and outcomes meet Ciphr’s standards., • Monitor ER and performance trends and data, providing insights and recommendations to the Head of people operations and Director of people. What you’ll need to succeed • Experience in generalist HR management, including ER and performance management, • Strong working knowledge of UK employment law and best practice ER case management., • Proven experience managing complex ER cases independently and confidently, including engagement with external legal specialists., • Proven ability to coach and influence managers at all levels., • Experience managing third-party relationships, ideally in HR services., • Experience implementing or managing performance frameworks and embedding them into organisational culture., • Strong interpersonal and communication skills, with the ability to build trust and credibility., • Experience line managing or mentoring junior HR professionals., • Ability to handle sensitive and confidential information with discretion., • Be resilient and values led in your HR practice, • CIPD qualified or working towards chartered membership (desirable, not essential). What we offer you Ciphr has a benefits package which has you and your family in mind. As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer: • 30 days annual leave plus bank holidays, • Family National Trust Membership, • Birthday day off, • Religious holiday swap, • Family forming support - e.g., time off for family forming appointments or to support your partner, • Enhanced maternity and paternity leave, • Work from Anywhere for 4 weeks per year, • Volunteering days for 2 days per year, • Cycle to work scheme, • Pension, • Health cash plan, • Life assurance, • Technology/home improvements Loans, • Perks at Work – access to exclusive discounts, cinema tickets, etc., • Regular training, • £1,500 employee referral scheme, • Medical Cover and Dental cover (after 6 months’ service), • Income Protection insurance (after 12 months’ service) About Ciphr: Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools. We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work, giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!

HR Manager Contract Length: 6 months, start by 1st December Location: 1 day per week travel to Reading Area office (could do 1 day every 2 weeks) Why: FinTech SaaS Vendor experiencing huge growth The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. The HR Manager will facilitate the implementation of the people strategy through innovative best practice. You will also assist in driving employee performance through the delivery of HR programmes. This role will provide support to various HR and employee engagement projects and administrative responsibilities. Responsibilities - HR Manager • Support the business to deliver key HR strategic objectives, • Assist in the management of all core HR departmental areas including employee relations, HR admin, learning and development, employee engagement and resourcing, • Ensure compliance of current UK employment laws and that all current regulations are detailed within the company policies and procedures, • Assist with the implementation of management talent planning, • Maintain and enhance employee benefits programs, • Be a key stakeholder in the roll out of the company performance management system providing coaching and training to managers within this process, • Create and keep up to date a data driven employee reward process, • Be the first point of contact for all candidates progressing through hiring process directly managing the full recruitment and selection process, • Provide HR administrative support for managers and staff where required, • Provide support to the CPO in the management of the on-line staff handbook, ensuring that policies and procedures are kept up to date with employment legislation and best practice Requirements - HR Manager • CIPD level 5 graduate, • 5 years’ experience in a high calibre generalist role, • Experience in a fast-paced technology or IT business, • Excellent up to date knowledge of HR & UK legislation, • Proven skills in relationship building, • Competent user of Microsoft packages including PowerPoint, • Strong written and verbal communication skills For more information please contact Katie at Matched.

HR Business Partner Contract Length: 6 months, December start Location: 1 day per week travel to Reading Area office (could do 1 day every 2 weeks) Why: FinTech SaaS Vendor experiencing huge growth The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. The HR Manager will facilitate the implementation of the people strategy through innovative best practice. You will also assist in driving employee performance through the delivery of HR programmes. This role will provide support to various HR and employee engagement projects and administrative responsibilities. Responsibilities - HR Business Partner • Support the business to deliver key HR strategic objectives, • Assist in the management of all core HR departmental areas including employee relations, HR admin, learning and development, employee engagement and resourcing, • Ensure compliance of current UK employment laws and that all current regulations are detailed within the company policies and procedures, • Assist with the implementation of management talent planning, • Maintain and enhance employee benefits programs, • Be a key stakeholder in the roll out of the company performance management system providing coaching and training to managers within this process, • Create and keep up to date a data driven employee reward process, • Be the first point of contact for all candidates progressing through hiring process directly managing the full recruitment and selection process, • Provide HR administrative support for managers and staff where required, • Provide support to the CPO in the management of the on-line staff handbook, ensuring that policies and procedures are kept up to date with employment legislation and best practice Requirements - HR Business Partner • CIPD level 5 graduate, • 5 years’ experience in a high calibre generalist role, • Experience in a fast-paced technology or IT business, • Excellent up to date knowledge of HR & UK legislation, • Proven skills in relationship building, • Competent user of Microsoft packages including PowerPoint, • Strong written and verbal communication skills For more information please contact Katie at Matched.

CARE COORDINATOR (HOME CARE) Starting Salary:- £26K P.A. Wokingham, Berkshire FREE PARKING, COMPANY PENSION POTENTIAL FOR CAREER PROGRESSION - TRAINING & DEVELOPMENT (LEVEL 5) My client, a reputable Home Care provider situated in Wokingham, Berkshire is now seeking to recruit a talented individual who is passionate about delivering a Home Care service of excellence to their local clients. As Care Coordinator you will make a significant difference to the well being of predominately elderly people wishing to remain independent in their own home. My client is presently experiencing a period of exciting growth within the local community. Due to this steady growth further career opportunities may be available for those who wish to progress their career to Deputy Care Manager or indeed Registered Care Manager. However my client is keen to be introduced to all candidates who have a genuine interest in Home Care even if wishing to remain in a Care Coordinator role. If you are either an experienced Home Care/Domiciliary Care Coordinator/Scheduler/Senior Carer, Field Care Supervisor or Care Team Leader this is a great opportunity to progress your career and be part of my clients successful journey! Reporting to:- Registered Care Manager Duties will include:- homes, allocate suitable Care Staff to Service User Needs • Prioritize well being off both Care Staff and Service Users when scheduling, • Care Plans, • Risk Assessments, • Deliver a Safe & Compliant Home Care Service within CQC Guidelines, provide the utmost Customer Service to Services Users and their Families at all times, • Care Worker Spot Checks, • Administration, • Auditing & Compliance, • Safeguarding of both Care Workers & Clients (Service Users), • Liaise with Key Social Care Parties:- Social Workers, GP Practices, NHS Discharge Teams, CQC, • Be part of a rota'd Team On Call Service (2 Days per week, 1 weekend per month), • Complete further training and personal development qualifications with support of Registered Care Manager (potential to study NVQ5 if desired), • Work closely with the Registered Care Manager to keep up to date with new CQC / Legal/Safeguarding regulations Working Hours: Office Based: Monday - Friday 09:30hrs - 17:30hrs (on call 2 days per week, 1 weekend per month) Desired experience: Care Coordination/Rostering/Scheduling experience Strong relationship building skills and empathetic nature Proficiency in following CQC regulations, Safeguarding Measures Working knowledge of People Planner, beneficial though not essential Call:- Michelle 0333 880 9147

We are seeking a seasoned Account Manager to lead and grow one of our key telecom client relationships in the UK/Ireland region. The ideal candidate will bring a strong background in consultative sales, strategic account development, and long-term revenue generation. Key Responsibilities: • Client Relationship Management: Serve as the primary point of contact for a major telecom client, fostering deep, trust-based relationships across all levels, including C-suite stakeholders., • Revenue Growth: Drive profitable quarter-on-quarter revenue growth through strategic planning, upselling, and cross-selling within the account., • Consultative Selling: Apply a solution-oriented approach to understand client needs and deliver tailored offerings that add value and strengthen the partnership., • Strategic Coordination: Collaborate internally across teams to ensure alignment on client strategy, consistent messaging, and effective knowledge sharing., • Portfolio Oversight: Manage the assigned account as a strategic asset, with full responsibility for its performance, growth, and long-term success., • Business Development: Act as both a hunter and gatherer—identify new opportunities within the account while nurturing and expanding existing business., • Account Expansion: Proactively seek ways to increase account share and influence, positioning our solutions as integral to the client’s success., • Strategic alignment: Focus on growth and transformation, cost and optimization, and improving operational efficiencies to solve their customer’s business and organizational issues. Qualifications: • Proven track record of managing large strategic accounts and delivering sustained revenue growth., • Strong interpersonal and communication skills, with the ability to influence senior stakeholders and navigate complex decision-making environments., • Technical acumen to understand and articulate telecom solutions in a business context., • Experience working in or with the UK/Ireland telecom market is highly desirable., • Ability to work independently while collaborating effectively with cross-functional teams.

About Us: 39 Hours Location: Reading Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity. Purpose of the Role: You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities: • Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way., • You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment., • You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour., • Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice., • Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction., • You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives., • Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager., • You are a key player within the Area and actively supports the Area Manager., • Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity., • You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks., • Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed: Technical: • Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring., • Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence., • Experienced in creating diverse and brand-aligned visual displays., • Understanding of retail business growth strategies. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges., • Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills., • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

Regional Sales Manager / Luxury Property Developer / Reading & Maidenhead / £50,000–£60,000 base plus commission My client, a highly reputable residential property developer, is seeking a Regional Sales Manager to oversee multiple developments within the region. This is a senior role within the sales structure, responsible for leading Project Sales Managers and their teams to deliver strong sales performance, exceptional customer experience and high-quality presentation standards. They are looking for an experienced property sales leader with a proven background in new homes/off-plan sales and multi-site management within the residential sector. Role and Responsibilities: • Lead, motivate and develop Project Sales Managers and Sales Consultants to drive high performance across all sites., • Set and implement regional sales strategies to achieve sales rates in line with commercial targets., • Work closely with Marketing to introduce new ideas, campaigns and content to support sales activity., • Review and present monthly and quarterly sales reports, pricing strategies and market insights to senior management., • Conduct site visits, viewings and team coaching sessions to ensure best practice and consistent standards., • Maintain strong relationships with agents and external partners to generate sales leads and raise development visibility., • Oversee reservation progression through to exchange, ensuring all compliance documentation is accurate and liaising with solicitors to minimise delays., • Support new launch preparation including pricing, collateral, marketing suite presentation and database accuracy., • Monitor and minimise cancellation risks, supporting project teams with customer management and communication., • Ensure CRM and sales databases are fully maintained, accurate and optimised for lead follow-up and reporting. Essential Skills & Experience: • 5+ years’ experience in residential property sales, including managing multi-site teams or senior-level development management., • Strong background in new homes/off-plan sales., • Proven leadership ability with experience coaching and developing sales teams., • Excellent communication, influencing and relationship-building skills., • Highly organised with strong administration, IT literacy and CRM/database experience., • Confident presenting reports, strategies and updates to senior stakeholders., • Proactive, adaptable and commercially minded with strong attention to detail., • Professional, personable and able to represent the business to a high standard. Regional Sales Manager / Luxury Property Developer / Reading & Maidenhead / £50,000–£60,000 base plus commission

Technical Commercial Manager Leading Fit-out Main Contractor Reading, UK As a Technical Commercial Manager, you will be a critical member of the delivery team, based in the Thames Valley area. Your core focus will be on the Technical, Commercial, and Managerial oversight of all Mechanical, Electrical, and Public Health (MEP/M&E) services elements within commercial fit-out projects. This role requires end-to-end responsibility, assisting in the development of Building Services MEP performance specifications for tender, managing the subsequent supply chain tender process, and overseeing the successful installation and commissioning on site. You will be responsible for managing multiple, concurrent projects at various stages of the project lifecycle from an M&E perspective. Key Responsibilities Technical & Design Management • Organise and manage the production of detailed MEP performance specifications to RIBA Stage 2/3 level for the supply chain to tender on a Design & Build basis., • Conduct thorough building surveys/appraisals, producing technical reports and recommendations for existing and/or new MEP services, including BMS controls., • Develop, review, and refine specifications, drawings, and M&E schedules to ensure compliance with project requirements, budgets, and technical standards., • Review and provide formal Approval of Sub-Contractor technical submissions and drawings (including coordinated services layouts)., • Prepare detailed commissioning programmes and proactively manage the entire commissioning and close-out process, including witness testing and documentation handover. Commercial & Project Management • Lead projects from their early inception, ensuring the M&E scope is clearly defined, designs are completed on time, and are strictly in line with the client’s budget and commercial requirements., • Act as the technical and commercial interface between the client, designers, specialist contractors, and the project delivery team., • Provide crucial technical and commercial input into the Evaluation of Sub-Contractor tender bids and design documentation, assisting with contractor selection and negotiation., • Assist and advise the Estimation, Pre-Construction, and Design teams with risk identification, value engineering, problem-solving, and accurate MEP services budgeting., • Chair M&E site meetings, monitor sub-contractor progress against the programme, and offer expert technical advice to resolve site issues swiftly and commercially., • Contribute to regular project reports, attend all necessary project meetings, and conduct formal Quality Audits on ongoing and completed M&E installations to ensure full compliance. Skills & Experiences • Proven experience in the commercial fit-out or construction industry, ideally involving projects with significant M&E value (e.g., project values exceeding £5m+)., • Recognised qualifications in Building Services Engineering or a closely related discipline (e.g., Mechanical, Electrical, or HVAC Engineering)., • Comprehensive technical knowledge of MEP, and Life Safety Building Services., • Deep understanding of the pre-construction and design management processes, particularly the management of the MEP Design & Build phase., • Proven ability to input into, and evaluate the commercial aspects of, M&E bids and packages., • Strong relationship-focused approach when working with clients, designers, and sub-contractors. What's on offer In return, the successful candidate will receive a competitive salary and a generous benefits package reflective of a leading player in the commercial fit-out sector. Their structure provides extensive opportunities for professional development, recognition, and career progression. We value our employees and maintain a strong focus on well-being and flexible working arrangements. Apply Now If you are a passionate and commercially-minded M&E professional looking to contribute to high-profile commercial design projects, please apply today.

Territory Account Manager Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is looking to grow their career in Tech Sales, providing proactive support for all territory based accounts i.e. customers who do not have an assigned Client Director. What does the role involve? • Overseeing, triaging and responding to the IPI Account Manager shared customer inbox, • Creation of CRM (HubSpot) entries to trigger the presales support process, • Creation of quotes with guidance from Client Director and Head of Client Management, • Tracking and management of the order booking process for all Territory Account opportunities, • Responsible for ensuring CRM is accurate for all Territory Accounts, • Supports Client Director activities when required, • Understands and sells IPI's products and/or services to, and maintains good relationships with customer contacts, • Responsible for proactively gathering appropriate information from the customer to be able to articulate their needs, • Acts as a sales point-of-contact for the Territory Accounts, representing the organisation to the customer and the customer to the organisation, • Ensures HubSpot and associated forecast reporting is up to date and accurate at all times, • Responsible for meeting assigned Sales Quota and updating pipeline and opportunities in HubSpot You will have the following skills and attributes: • Proven track record of managing large numbers of customers in a SaaS technology business, • Proficient in CRM navigation, • Confident at articulating value propositions and offerings, with an appetite for continually developing knowledge, • Takes ownership of understanding the Sales Compensation Plan, • Demonstrates good relationship management skills across a volume of customers, • Able to map customer needs to IPI solutions, • Has the ability to work independently without close supervision, • Approaches tasks with dynamism, drive and focus, • Proven ability to engage and influence the customer, • Demonstrates inquisitiveness to understand customer needs and pain points, • Has the ability to engage and leverage internal resources across the business, • Excellent verbal and written communication What is it like to work for IPI? IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions. We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture- putting people at the heart of everything we do.

Main Goal To ensure that all personal sales objectives are achieved/exceeded by driving sales through the existing customer base and new business opportunities. To target both core and non-core products and services into existing customer and targeted competitor account listings. Responsibilities/Tasks • Present, promote and sell products/services to existing and new prospective customers., • Understanding customer requirements and translating this into an offering which will work well and in turn ensuring repeat business., • Account management- Establishing, developing, and maintaining positive business and existing customer relationships in person and via telephone calls and emails., • Working collaboratively with other team members and the wider Kyocera UK Group business to ensure that customer orders are delivered within agreed timeframes., • Location: Field based- the expectation is a mixture of visiting client sites, office working and working from home as appropriate., • To target and systematically approach competitor accounts to win new business in order to increase Annodata’s market share., • To be able to demonstrate/show that all sales activities meet the standard as outlined in the KPI Plan covering the set minimum of:, • Planned Activity, • Planned existing customer contact, upgrade and additional placements, • Planned targeted competitive account contact, new business, • Forecasting of prospects within a given period, • Ability to demonstrate the status of forecasted prospects, • To attend weekly sales meetings and/or 1:1’s as directed by the immediate Manager to review:, • Previous weeks activity and results, • The new week’s activity and planned closes, • Updated current sales cycles, • Current/new forecasts, • Phone Blitz call lists, • Review of sales engagement CRM data, • Any field accompaniment/support and other issues, • To attend monthly meeting with the immediate manager to review:, • Month, Quarter to Date and Year To Date figures, • “Suspect Bank” “Quality and Quantity, • Current sales cycles, • Review of map programme activity for existing and competitor accounts, • Previous months activities, • Training requirements and progress update on PDP, • Responses to Business Development leads within the period, • To enlist the support and advice of Post/Pre-Sales Consultants when appropriate in both existing and targeted competitor accounts., • To ensure all aspects of all designated accounts are fully managed to the mutual benefit of both the busines and the customer, engaging in account reviews with key customer personnel at intervals agreed with customer and in 1:1 reviews., • To ensure that all information regarding customers and prospects contacted is updated and accurate. Maintain “account profiles” for accounts designated to personal responsibility and update those colleagues in which there is common interest., • Ensure prompt and satisfactory response and resolution to all customer queries and complaints., • To maintain a high degree of product skills and company knowledge sufficient to professionally advise customers and prospects in their decisions regarding the development of their business with Annodata. Remain fully conversant with the designated product range and be adept at demonstrating the equipment., • Fully conversant with all administrative procedures, so that any transactions can be processed efficiently., • To complete all documents and reports fully, accurately and punctually., • To comply with Company instructions and procedures applicable to the sales force., • To contact the office as least twice daily while out on territory and ensure sufficient planned attendance to respond effectively to messages and enquires., • To liaise and respond as require with all other departments, drawing on any necessary support to resolve issues Annodata may have with a client., • Effectively communicate to the immediate Manager, all changes in competitor activity on the territory covered in a timely, proficient and accurate manner., • Ensure customers are provided with training, where machinery is sold, using Annodata’s full breadth of resources., • Attend all seminars, training days, as required by the Company and/or immediate Manager., • Always act in accordance with company ethical guidelines and the Quality System, referring to the immediate Manager when in doubt., • Ensure all demonstration stock issues is carefully monitored and collected in accordance with instructions, liaising with business resources., • Ensure appropriate follow-up on all sales leads and enquiries as well as full and correct feedback to the initiator. Knowledge, Experience & Skills • Demonstratable previous experience within a sales role is essential, prior knowledge of our industry. Office supply sales or Financial Services would be advantageous., • Results orientated, driven to succeed, achieve and exceed targets., • Experiencing of using relationship management tools (Salesforce) and competent in using all MS office programs; Word, PowerPoint, Excel SharePoint, Teams etc., • Proven experience of negotiation skills and the ability to close deals., • Commercial awareness., • Building rapport with customers- Relationship management skills and openness to feedback., • Comfortable in cross selling being able to use initiative to offer alternative solutions to potential customers., • Prioritising, time management and organisational skills., • Communication and listening skills- ensuring relevant and timely communication with all stakeholders who might be impacted by actions or inactions. Recommending solutions and/or alternative propositions when things go wrong., • Awareness of how the role impacts on company performance. Considering the needs of all stakeholders, pre-empting potential situations and taking action to avert them. Proactively seeking to improve the service provided to colleagues and/or customers, • Committed to achieving business goals- always going the extra mile in order to exceed expectations., • Being courageous- proactively trying something different and speaking up to put forward new ideas., • Understanding of how the Kyocera Group operate., • The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. What we can offer • Salary (Competitive), • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent., • A buying and selling holiday scheme, • Life Assurance (4 x base salary), • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee., • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards), • Enhanced Maternity and Paternity leave, • Employee Assistance Programme, • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount, • Lifeworks – Access to discounts / perks, • EyeCare – Access to money off for glasses and sight test The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all. Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

🚀 Professional Services Sales Manager - Proactis 📍 UK Hybrid - Offices Reading/Wetherby (Occasional face - face) Build something that matters. Proactis is hiring its first Professional Services Sales Manager a strategic, hands-on leader ready to shape a new function at the heart of our go-to-market team. If you thrive on crafting scalable sales processes, creating high-impact service offerings, and driving complex deals to closure, this is your opportunity to make a lasting mark. About Proactis Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Their mission is to help organizations control their spend, manage their suppliers, and streamline their procurement processes. Our end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitization and automation. What You’ll Do • Build and lead the PS Sales function, defining scalable processes and best-practice documentation, • Create and manage the PS Service Catalogue, including pricing models and packaged offerings, • Lead scoping, pricing, and contracting for PS engagements; own SOW templates and risk frameworks, • Forecast monthly bookings and manage the PS sales pipeline with clear performance reporting, • Present PS offerings to customers and support field sales in presales and bid activity, • Collaborate cross-functionally and serve as a trusted advisor to clients and internal teams What You’ll Bring • Proven experience in Professional Services sales, ideally within SaaS, • Skilled in creating SOWs and service catalogues, • Experience with Source-to-Pay solutions (highly desirable), • Track record in developing sales processes, documentation, and pipeline management, • Ability to close large, complex PS deals and grow existing accounts, • Strong communicator and relationship builder, • Expertise in deal structuring, forecasting, and risk management, • Tech-savvy problem solver with a business-first mindset, • Collaborative team player What You’ll Get from Proactis 🌱 Career Growth – Build and lead a new function with potential to move into broader GTM leadership 📚 Learning & Development – Coaching, enablement, and cross-functional exposure 🤝 Culture – Energetic, collaborative, and open to new ideas—bring your curiosity and enthusiasm 🏡 Hybrid Working Ready to shape the future of Professional Services at Proactis? Apply now or reach out for a confidential conversation.

Main Goal To meet or exceed the monthly sales targets by proactively promoting the Kyocera range of ICT, Content Services and MPS Solutions, build strong customer relationships in order to maximise the portfolio and lifetime value to the customer to Kyocera. The role will directly report to the Inside Sales Manager and will align within the sales organisational structure. The focus market is both to existing and new business across all market sectors , Commercial , Corporate and Public Sector The role will ensure all existing and new sales opportunities utilise the entire portfolio of annuity or subscription services, hardware, software and professional services. This desk based inside sales role will sell solutions, services and products to existing Kyocera, Annodata & MCL customers as well as new logo to all areas, via the telephone, online meetings or written communications. Responsibilities/Tasks • Responsible for sales process from contact through to close, • New Business focus within Existing Print and New logo accounts, • Responsibility for Kyocera, Annodata, MCL customers low end requirements, • Proactive sales of selected Content Services , ICT and MPS Products & Solutions, • Develop knowledge of total BS & MPS Portfolio, • Identify Decision makers within target customers & Prospects, • Utilise full range of resource tools including but not limited to Bus Gen Support , marketing, social media platforms., • Manage time to achieve key performance indicators, • Update manage and maintain SFDC as per guidelines and KPI’s, • Responding to Service desk tickets e.g. Mobiles and T&M tickets., • Follow up on marketing run business campaigns, • Call focussed targeted markets promoting key products and services, • Direct responsibility of all Business Solutions renewals below £20K threshold., • Developing day to day relationships with key clients & stakeholders., • High levels of Customer Satisfaction., • Good relationship with Technical Services Staff to specify customer requirement correctly., • Close relationship with SOP staff in order that the correct level of detail is provided ensuring purchase ordering and invoicing is not delayed. Knowledge, Experience & Skills • Good written and verbal communication skills, • Ability to exceed targets through structured approach and pipeline management, • Maintain efficient diary and time management., • Demonstratable previous experience within a sales role is essential, prior knowledge of our industry would be advantageous., • Fully understand leasing & deal construction is essential, • Results orientated, driven to succeed, achieve and exceed targets., • Experiencing of using relationship management tools (Salesforce) and competent in using all MS office programs, Word, PowerPoint, Excel SharePoint, Teams etc., • Proven experience of negotiation skills and the ability to close deals., • Building rapport with customers- Relationship management skills and openness to feedback., • Comfortable in cross selling being able to use initiative to offer alternative solutions to potential customers., • Ability to create and deliver presentations tailored to the audience needs. Competencies and Key Success Factors • Meet and Exceed Monthly Targets, • Strong commitment to and the achievement of business goals e.g., Win rates, revenue and profitability targets., • Acquisition of nett new customers and growth of the pipeline., • Accuracy of the forecast and successful usage of the CRM system (SFDC)., • Awareness of how the role impacts on company performance. Considering the needs of all stakeholders, pre-empting potential situations and taking action to avert them. Proactively seeking to improve the service provided to colleagues and/or customers., • Ensure relevant and timely communication with all stakeholders who might be impacted by actions or inactions. Recommending solutions and/or alternative propositions when things go wrong., • Committed to achieving business goals- always going the extra mile in order to exceed expectations., • Being courageous- proactively trying something different and speaking up to put forward new ideas., • Understanding of how the Kyocera Group operate and adhering to all company policies, procedures and business ethics, ensuring that they are communicated and implemented within the team. What we can offer you • Salary (Competitive), • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent., • A buying and selling holiday scheme, • Life Assurance (4 x base salary), • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee., • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards), • Enhanced Maternity and Paternity leave, • Employee Assistance Programme, • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount, • Lifeworks – Access to discounts / perks, • EyeCare – Access to money off for glasses and sight test Values: The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all. Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

JOB TITLE: Inside Sales Executive SALARY: £30,000 - £35,000 per annum plus uncapped OTE LOCATION: Wokingham SETTING: Office Working 5 days per week Are you currently in sales and looking to move into a fast paced, growing company where you can grow and develop your skills? Are you currently working in the channel and looking to grow your solution and service knowledge along with growing within a company? Do you not necessarily have any IT sales experience but are driven and determined to create a career for yourself? If you answered yes to any of the above, we may have the role for you! We are currently working with a global IT Solution and service provider who are seeing rapid growth! We are currently recruiting an Inside Sales Executive to help nourish and grow current accounts as well as have the drive and determination to actively research and grow your own account base. Job Specification: Inside Sales Executive • Reporting to the Chief Sales Officer, you will play a pivotal part in driving business through current spending accounts., • Qualify, progress and coordinate selected opportunities and workstreams from first conversation to signature., • Pipeline planning, action chasing, and booking high-quality meetings with the right stakeholders to present new services., • Provide account management for two high performing Account Directors across strategic customers, proposal creation, Managed Service development activities, meeting scheduling, follow-ups, action tracking and closure. Requirements: Inside Sales Executive • At least 2 years sales experience either within the IT Channel or another field – all training will be provided!, • Driven and can-do attitude and someone wanting to exceed and grow in their career., • Strong relationship and negotiation skills., • Excellent communication skills We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests Keywords: Inside Sales Executive, Inside Sales, Sales Account Manager, BDM, Business Development Manager, Business Development Executive, IT Sales, MSP, Internal Sales Executive, Internal Account Manager

Senior Account Manager – VAR/MSP - Local Government 💰 £75,000 + uncapped commission + car allowance We’re partnered with a highly successful and well-established Managed Service Provider (MSP) that continues to go from strength to strength within the Public Sector. Following an exceptional year, where their Local Government division was named the top-performing team in the business, they’re now looking to hire an additional Senior Account Manager to help manage and grow their expanding portfolio of Local Authority customers. The Opportunity As a Senior Account Manager, you’ll take ownership of up to 10 existing Local Government clients, developing strategic relationships and driving long-term value through technology-led solutions. You’ll be working within an established, high-performing team and have access to a strong support network across pre-sales, bid, and technical delivery to help you focus on what you do best, building partnerships and solving customer challenges. What You’ll Be Doing: • Managing a portfolio of established Local Government accounts, focusing on retention and growth., • Building and maintaining strong relationships with key stakeholders across IT, procurement, and operations., • Identifying opportunities to deliver value through cloud, networking, cybersecurity, and managed service solutions., • Working closely with pre-sales and technical teams to design and deliver effective, scalable solutions., • Developing account strategies that align with customers’ digital transformation and service improvement goals. What We’re Looking For: • Proven experience as an Account Manager or Senior Account Manager within a VAR or MSP., • A strong understanding of IT infrastructure, cloud, and managed services., • Experience working with Public Sector or Local Government clients., • Excellent relationship-building, communication, and problem-solving skills., • A consultative approach, with the ability to translate customer needs into effective solutions. Why Join? • Join an award-winning, high-performing public sector team with strong vendor partnerships., • Manage an existing customer base with real growth potential., • Work for an MSP that values autonomy, collaboration, and long-term relationships over quick wins., • Excellent earning potential with uncapped commission and clear progression pathways. If you’re an experienced Account Manager who enjoys working in partnership with Local Government clients and wants to be part of a growing, people-first MSP, we’d love to hear from you. 📩 Apply now or reach out directly for a confidential chat.

Audio Visual Install and Service Engineer £32,000 - £45,000 per annum Must live within 2 hours of Reading Full Time, Permanent The Company Our client is a leading provider of cutting-edge audio visual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Their dedication to exceptional customer service has established them as a trusted partner in the AV industry. They are currently seeking a skilled Audio Visual Engineer to join their dynamic team, responsible for managing service contract emergency callouts, planned maintenance visits, surveys, commissioning and installations. The Role The Audio Visual Engineer will provide on and off-site technical support to their clients, ensuring the optimal performance of audio visual systems. This role involves responding to emergency callouts, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. Additionally, the candidate will be responsible for surveys, commissioning and installations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment. Key Responsibilities Emergency Callouts: • Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audio visual systems., • Ensure technical calls are managed within a 2-hour response time and arrive on-site within 24 hours., • Maintain clear communication with clients and the service team regarding the status and resolution of issues. Planned Maintenance Visits (PMV): • Conduct regular maintenance visits as per the service contract schedule., • Accurately log details of each visit, including serial numbers of equipment serviced, using the company's CRM system., • Take and maintain drawings / pictures relevant to each service contract for reference and documentation., • Identify potential issues during maintenance visits and recommend proactive solutions., • Provide feedback to the Service Contract Manager after each visit to ensure continuity and customer satisfaction. Technical Support and Troubleshooting: • Provide expert technical support for a range of audio visual equipment, with a particular focus on Yealink and Logitech systems, ensuring that skills are kept up to date., • Maintain a log of supplier and manufacturer support contacts to facilitate on-site resolutions., • Collaborate with the internal support team to escalate and resolve complex technical issues., • Document all service activities, including repairs, maintenance, and client interactions, in accordance with company procedures. Client Relationship Management: • Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction., • Provide clients with technical advice and guidance on system operation and maintenance., • Work proactively to elevate the service contract experience for customers. Site Surveys and Commissioning: • Conduct full install and technical site surveys., • Independent installation and team installation., • Final day commissioning or training on installation works. Vehicle and Equipment Management: • Ensure the upkeep, cleanliness, and audit compliance of the company vehicle., • Maintain demo stock and ensure all equipment is ready and available for client demonstrations when required., • Adhere to the company's PPE and dress code standards for all site visits. Ad Hoc Responsibilities: • Provide internal AV support for the office as needed., • Continuously manage your own training and professional development to stay current with industry trends and technologies. Required Skills and Experience Technical Expertise: • Proven experience as an Audio Visual Engineer (not just service)., • Strong understanding of audio visual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems., • Proficiency in troubleshooting and resolving technical issues with AV equipment. Certifications and Qualifications: • Relevant technical certifications (e.g. CTS, Crestron, Extron, AMX) are highly desirable., • Electrical or electronics engineering qualification (HNC/HND or equivalent) is advantageous. Communication and Organizational Skills: • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients., • Strong organisational skills to manage schedules, logs, and client interactions effectively., • Strong written skills for documenting service activities and reporting. Problem-Solving Ability: • Ability to work under pressure and manage multiple tasks simultaneously., • Proactive approach to identifying and solving technical issues. Flexibility and Availability: • Willingness to work flexible hours, including weekends and evenings, as required for emergency callouts., • Valid UK driving license and willingness to travel across the UK for on-site visits. Benefits: • Competitive salary., • Company vehicle and mobile phone., • Pension, Medical and EAP programs., • Ongoing training and professional development opportunities., • Supportive team environment with career progression prospects. If this Audio Visual Install and Service Engineer sounds like an ideal role for you, then apply today and our client will be in touch.

Are you a seasoned Business Development Manager with a passion for the bakery and confectionery markets? Our client, a reputable company based in Reading, specialises in manufacturing and selling top-quality ingredients to large manufacturers who supply grocery retailers and major foodservice players. This role offers an exciting opportunity to drive new business from an existing account base, focusing on provenance, supply chain resilience, and environmental factors. What is The Job Doing: As a Business Development Manager, you will: Seek new business opportunities within the existing account base. Focus on the unique selling points of provenance, supply chain resilience, and environmental factors. Collaborate with clients to provide tailored solutions that meet their specific needs. Maintain strong relationships with key accounts in the bakery and confectionery sectors. What Experience Do I Need The ideal Business Development Manager will have: Experience in selling ingredients to the bakery and/or confectionery markets. A proven track record of providing solutions that highlight provenance, supply chain resilience, and environmental benefits. Strong relationship-building skills with key stakeholders in the industry. The company is a leading supplier of ingredients for the bakery and confectionery markets, based in Reading. They pride themselves on their commitment to quality and sustainability, serving large manufacturers who supply major grocery retailers and foodservice end users. If you're a Business Development Manager with a knack for building strong client relationships and a passion for the bakery and confectionery markets, this could be the perfect role for you. Join a company that values provenance, resilience, and environmental responsibility, and take your career to the next level. If you have experience as a Sales Manager, Account Manager, Business Development Executive, Key Account Manager, or Sales Executive, you might find this Business Development Manager role a great fit. Don't miss out on this opportunity to make a significant impact in the industry. INDSLSCoburg Banks Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ