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Business Analyst with Data Protection and Banking Systems ? Manchester We are looking to recruit a Business Analyst with at least 5 years experience with full project life-cycle. Must have experience of working on retail banking systems and must have the following experience: Experienc

Solutions Architect ? Retail Banking Systems We are looking to recruit a number of Solution Architects with banking systems experience. The main emphasis is on Personal Banking systems ? so retail banking with current accounts, standing orders, savings accounts etc? You will have at least 5 year

Experience in Current account journeys including lending, account switching and is experienced with managing responsibilities for designing, developing, and implementing technology solutions for complex core banking & current account business problems. Leading design and technical architecture

This role will directly report into the Treasury Manager. Prepare and process treasury payments. Minimum 2 years' experience in treasury or banking.

We’re currently seeking a Real Estate Solicitor to join our team in Manchester. This is an exciting opportunity to join a fast paced thriving business with opportunities for growth and development. Working with the board, the incoming Associate or Senior Associate (depending on experience) will play a key role in dealing with the company’s funding requirements. This is an excellent opportunity for someone seeking high-quality work within a collaborative and forward-thinking team environment. If you're ready to embark on a rewarding journey with MCR Property Group and contribute to our mission of creating enduring value in the property market, we'd love to hear from you. MCR Property Group is a leading independent real estate investment and development company, operating nationally with offices in London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new build and conversion residential and, industrial projects and managing a diverse portfolio covering every asset class, which includes around 7,500 residential plots and commercial/industrial assets exceeding £2 billion in value. We are entering an exhilarating phase of growth and are looking for bright, personable, and self-driven individuals who have a genuine passion for real estate. Join us in these promising times and be part of a team committed to growth and success. Responsibilities • Review and negotiation of facility agreements, security and ancillary documentation;, • Review of property titles;, • Review and negotiation of release documentation;, • General Banking work;, • Dealing with funders and negotiation of terms. Requirements • 3–7 years' PQE, ideally gained in a regional or national firm, • Strong experience across a range of banking and finance transactions, • Excellent academic record and sound technical grounding, • Commercially minded with strong client-handling skills Collaborative, self-motivated, and confident in a growing team environment, • Familiarity with offshore jurisdictions an advantage but not essential MCR Benefits • 25 days holiday plus bank holidays, • Your Birthday off

Job Title: Remediation Analyst Duration: 6 months Location: Manchester/Hybrid Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you detail-oriented and ready to dive into the exciting world of banking compliance? Our client is looking for two enthusiastic Remediation Analysts to join their dynamic Controls & Remediation team! If you thrive in a fast-paced environment and enjoy coordinating activities that drive results, we want to hear from you! Role Summary: As a Remediation Analyst, you will play a pivotal role in ensuring timely and compliant resolution of identified issues. You will coordinate remediation activities, track progress, and engage with both internal and external clients to create seamless workflows. Key Responsibilities: Manage end-to-end remediation workflows: • Create and maintain comprehensive remediation trackers (spreadsheets, databases), • Log and monitor action items, deadlines, and statuses Conduct regular outreach to stakeholders and clients: • Schedule calls, capture requirements, and follow up on deliverables, • draught clear, professional emails and meeting notes, • Prepare status reports and presentations for senior management and regulators, • Identify gaps, escalate risks, and propose corrective actions in a timely manner, • Ensure all documentation is accurate, audit-ready, and stored in accordance with policy, • Collaborate with cross-functional teams (Risk, Compliance, IT, Operations) to drive closure What You Bring: • Strong analytical and problem-solving skills, • Excellent communication abilities, both written and verbal, • Experience in managing stakeholder relationships, • Ability to work independently while thriving in a team environment, • Familiarity with regulatory and audit commitments in the banking industry is a plus Ready to embark on this exciting journey? If you're motivated, enthusiastic, and ready to make a difference, we invite you to apply! Join our client in the heart of Manchester and play a key role in driving compliance and remediation initiatives. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.

If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new clients and completing all the admin tasks that come with being a successful Financial Adviser. As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for a Financial Advisor to work on both an Employed and Self-Employed basis. As a business we operate a strong network of advisors based across the UK, these office and field-based roles are open to financial advisers who are looking to develop and grow. The Benefits: • All leads are professionally introduced through a robust lead generation process, • Attractive remuneration terms, • Full paraplanning and admin support, • Market focused training provided, • Business and personal development, • An infrastructure to fully support all Advisers delivering a first-class service to clients and therefore enhancing your income, • National coverage., • Many great opportunities for Advisers to really maximise their earning potential. The Role: • Your goal will be to ensure clients make wise and profitable decisions to meet their financial Goals, • Prepare sound financial plans to ensure clients meet their targets, • Advise clients on current financial issues and make recommendations, • Generate new business and build introducer relationships, • Customise financial plans according to clients’ changing needs, • Build strong relationships to retain existing clients, • Maintain and update knowledge of regulations, practices, and financial products About You: • Proven experience as a financial planner, • Ability to analyse financial information and comply with regulations, • Proficiency in MS Office and CRM systems, • Attention to detail and strong math skills, • Strong ethics, with a customer-oriented attitude, • Outstanding communication skills, with the ability to foster long-term relationships, • Diploma in Financial Services Qualifications: • Diploma in Financial Advice, • Industry Sales experience, • Strong understanding of investment and pension business, • Excellent interpersonal skills goals., • Ambition and Hunger

Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. To get you off to a great start, you wi

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you’ll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you’ll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills & Experience Qualified accountant essential (ACA, ACCA preferred) Proven experience in a Financial Controller or senior finance role, ideally within an SME environment. Oversee all daily finance operations (accounts payable, receivable, payroll, banking, cash flow). Team Leadership & Developm

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Relevant experience in a client facing role, ideally within the Invoice Finance, Business Banking or Commercial Banking sectors. Working as part of the Client Services, we are looking for someone with previous experience in customer facing roles, ideally within the invoice finance or commercial bank

A solicitor (or equivalent) with 1-3 PQE in banking/financial services. Experience in consumer or retail banking operations, products or regulation. We are seeking an In-house Banking Solicitor in Manchester to join a high‑performing national team.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Specialist Customer Service Advisor (Core Money Management) * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 35 hours per week * PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in their CMM (Core Money Management) department on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. You do not need to have had any previous experience or knowledge of banking. Experience working in a Contact Centre environment would be preferred however, if you have Customer Service experience in retail, hospitality, travel or any other customer related industry you could be successful in this role. Your integrity, communication and empathy is exactly what Barclays are looking for to support their customers in the Core Money Management department. To get you off to a great start, you will begin the assignment with a 4 week training programme followed by 4 weeks of academy training in the Manchester office where you will learn about Barclays, the banking sector and the specifics of the role within the Core Money Management department. This will be 9am-5pm, Monday-Friday. Thereafter, for 6 weeks you will start to embed and put everything you have learnt into practice and will move to a hybrid working model for with 1 day in the office and 4 days working from home (subject to performance) and will be via a rotational shift pattern working 7 hours per day between the hours of 7am-11pm, Monday-Sunday (you will work approximately 35 hours per week). Further training to enhance your skillset will be implemented at week 15 for Fraud/Disputes and week 18 for Barclaycard. Key Responsibilities * Collaboration across multiple digital channels to personalise each interaction with a customer. * Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. * Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. * Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. * Support teams within the business operations function as needed, including risk management, compliance and collections. * Comply with all regulatory requirements and internal policies related to customer care. * To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Skills * A strong and empathic communicator able to offer customers a seamless service * Organised and able manage your customer diary * Able to use Microsoft Office tools to a high standard * A real team player * Excellent Written and Verbal skills About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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Previous experience working in a school or SEN environment.

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