Oxford
We are looking for an experienced Store Manager for a National Schoolwear retailer in Oxford to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets. Key Responsibilities • Manage stock control and inventory levels., • Maintain excellent shop floor and stockroom standards., • Lead and support branch supervisors., • Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs., • Ensure customer orders are processed efficiently and accurately., • Complete daily banking procedures., • Prepare and submit end-of-month reports and spreadsheets., • Ensure branch dispatch targets are consistently achieved., • Recruit, train, develop, and retain team members., • Deliver and record ongoing training and development., • Identify performance issues and implement improvement plans where required., • Work closely with supervisors to achieve and maintain branch standards., • Support employee wellbeing and foster a positive working environment., • Lead by example in delivering outstanding customer service., • Act as the escalation point for customer complaints and queries., • Monitor and respond to branch communications., • Ensure customer service procedures are consistently followed, including telephone and email standards., • Promote a customer-focused culture throughout the branch. Skills & Experience Essential • Minimum 3 years' experience in a management role., • Strong leadership and people management skills., • Excellent organisational and communication abilities., • Experience managing operational and financial responsibilities., • Proficient in Microsoft Office., • Experience using NetSuite or similar business systems., • Ability to work in a fast-paced retail environment., • Competitive salary, • Career progression opportunities, • Ongoing training and development, • Supportive and collaborative working environment, • Employee benefits package If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.