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Job Title: Assistant Operations Manager – BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader • If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders, • You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes, • You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people, • You will drive excellent quality ensuring good customer outcomes, • If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you’ll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You’ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We’ll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: • Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function, • Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making, • Maintaining an effective training and accreditation plan, • Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices, • Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We’re looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You’ll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You’ll also need: • Minimum 3 years’ experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role., • End to End Complaint handling experience, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints, • An understanding of our products, processes and relevant banking systems, • A background of working with risk and compliance

Complaints Handler – Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Job description Job Title: Test Automation Engineer Location Hybrid: Glasgow or Bournemouth Target Start Date: ASAP Contract duration: 12 months Day Rate: Competitive (Inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte. Role Purpose We are seeking a highly skilled Test Automation Engineer to work with an Investment Bank in Glasgow or Bournemouth, tasked with supporting User Acceptance Testing (UAT) for a Market Expansion programme in Payments. As a Test Automation Engineer, you will focus on building and maintaining automated solutions for end-to-end (E2E) flows, ensuring robust deployment and operational excellence across our engineering landscape. Responsibilities • Maintain and deploy automation services, ensuring stability and reliability across environments., • Investigate and resolve failures in automated flows, performing root cause analysis and implementing corrective actions., • Extend proof-of-concept (POC) code into robust services and ensure ongoing sanity testing post-deployment or changes., • Collaborate with users to capture, analyse, and resolve issues encountered during UAT., • Develop and maintain a comprehensive FAQ documenting common issues and their resolutions., • Monitor and track the performance of tool releases to ensure no degradation in service quality., • Work closely with the test engineering team to share knowledge and drive best practices in automation. Key Skills and Experience • Strong programming skills in Python and/or Java., • Experience with cloud hosting platforms (e.g., AWS, Azure, GCP) for deploying and managing services., • Proven ability to maintain and troubleshoot automated testing solutions., • Basic understanding of payments processes and business flows., • Excellent problem-solving and analytical skills., • Effective communication skills for working with both technical and non-technical stakeholders. Beneficial Skills and Experience IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

If you are an experienced Financial Advisor seeking a more supported role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new clients and completing all the admin tasks that come with being a successful Financial Adviser. As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for a Financial Advisor to work on both an Employed and Self-Employed basis. As a business we operate a strong network of advisors based across the UK, these office and field-based roles are open to financial advisers who are looking to develop and grow. The Benefits: • All leads are professionally introduced through a robust lead generation process, • Attractive remuneration terms, • Full paraplanning and admin support, • Market focused training provided, • Business and personal development, • An infrastructure to fully support all Advisers delivering a first-class service to clients and therefore enhancing your income, • National coverage., • Many great opportunities for Advisers to really maximise their earning potential. The Role: • Your goal will be to ensure clients make wise and profitable decisions to meet their financial Goals, • Prepare sound financial plans to ensure clients meet their targets, • Advise clients on current financial issues and make recommendations, • Generate new business and build introducer relationships, • Customise financial plans according to clients’ changing needs, • Build strong relationships to retain existing clients, • Maintain and update knowledge of regulations, practices, and financial products About You: • Proven experience as a financial planner, • Ability to analyse financial information and comply with regulations, • Proficiency in MS Office and CRM systems, • Attention to detail and strong math skills, • Strong ethics, with a customer-oriented attitude, • Outstanding communication skills, with the ability to foster long-term relationships, • Diploma in Financial Services Qualifications: • Diploma in Financial Advice, • Industry Sales experience, • Strong understanding of investment and pension business, • Excellent interpersonal skills goals., • Ambition and Hunger

Customer Service Advisor Banking Glasgow (City Park) - 3 months on site, then REMOTE WORKING! Full-Time | Permanent £26,000 – £28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday–Friday 09:00 – 18:00 Operational hours after training: On-site: 10:00 – 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 – 23:00 Monday–Sunday Looking to take the next step in your banking career? We’re hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You’ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You’ll Be Doing • Handle inbound customer calls relating to suspected fraud or scams, • Investigate suspicious transactions and raise fraud cases, • Support customers who may be vulnerable or experiencing financial difficulties, • Approve or decline payments based on fraud risk assessments, • Provide reassurance and guidance to customers affected by fraud, • Educate customers on how to protect themselves from scams, • Ensure all activity follows regulatory and banking compliance standards, • Take ownership of customer queries and deliver first-call resolution wherever possible What We’re Looking For Minimum 12 months experience within a UK banking or financial services environment • Strong customer service and communication skills, • Ability to understand banking terminology and processes, • Excellent attention to detail and problem-solving skills, • Confidence handling sensitive conversations, including with vulnerable customers, • Ability to work in a fast-paced, high-volume call environment, • Strong decision-making skills and a customer-first mindset, • Experience within fraud investigation or financial crime is desirable. Salary & Benefits • £26,000 – £28,500 salary (depending on experience), • Regular overtime opportunities, • 28 days annual leave (including bank holidays), • 10% discount on local bus travel, • Pension scheme, • Employee wellbeing support including GP access, financial advice, and mental health resources, • Cycle to Work scheme, • Employee discounts and reward programmes Please note: No holidays within the first 6–8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Meraki Talent are delighted to be partnering with an investment bank who are looking to appoint an inhouse Legal Counsel professional for an expanding function in Glasgow. As part of a collaborative team, you will provide high-quality legal advice and transactional support across a wide range of financing activities, including corporate lending, structured finance, and capital markets transactions across the UK and EMEA. Key Responsibilities will include; • Advise on complex financing matters including syndicated lending, real estate, fund and infrastructure finance, • Draft and negotiate key legal documents, • Partner closely with the wider business in an advisory capacity, • Lead and support transactions and projects Applicants are welcome from private practice and inhouse, where you have gained exposure across corporate and structured lending transactions. It is also imperative you have strong communication skill and experience of managing stakeholders. This is a permanent opportunity, offering a hybrid approach to working. Apply Now Is this job for you? At Meraki, we love recruitment and love words. Is this you? Jennifer wants: Legal, Solicitor, Inhouse, Banking, Contracts 'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you.” Please see our website page headed ‘Privacy Notice’ for an explanation about how we use information we collect about you’

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our team to meet that demand. The Role We're hiring an Engineering Manager to lead and grow one of our engineering teams. This is a people first role for someone who is genuinely excited about the craft of leadership. You will own the performance, growth, and culture of your team, working closely with Product and Lead Engineer to create an environment of genuine ownership and high autonomy. This role requires a strong engineering background, not to own the technical direction, but to earn credibility, ask the right questions, and know when to step in. What You’ll Be Doing • Own performance, development, and progression of your team, • Own the individual performance and development of your direct reports, setting a high bar, giving honest feedback, and creating conditions for engineers to grow into real ownership., • Build a self-organised team, initially playing a facilitating role in ceremonies, with the explicit goal of no longer being needed to run the process., • Partner with Product on roadmap planning, making sure engineers understand the context behind the work, not just the tickets in front of them., • Own your team's delivery, keeping engineers unblocked, priorities clear, and commitments met., • Spot patterns in how your team operates, design better ways of working, and build the automation that powers those improvements., • Stay close enough to the codebase to spot friction, improve developer tooling, and engage credibly in technical discussions, without stepping onto the critical path., • Drive hiring alongside our Recruitment team, contributing to interview process design, and a high-quality candidate experience., • Set the cultural expectation around AI coding tools, building team-wide norms for responsible, high-quality AI-assisted engineering. What We’re Looking For • Extensive experience in software engineering, with genuine hands-on technical experience. You know what good code looks like and can get into the details when it matters., • Proven experience as an Engineering Manager or Team Lead, with real ownership of individual performance and team culture., • A track record of building high-trust, high-autonomy teams, not teams that work because of you, but teams that work because of the environment you built., • Good understanding of Node.js or Python, and React. Enough to have credible technical conversations, review code, and debug issues alongside your team., • Experience with Agile/Scrum, and a track record of improving how teams deliver, not just following a process., • Genuine excitement about AI coding tools. You use them yourself, you help your team use them well, and you stay current on what's emerging., • You enjoy management and leadership problems. Growing and unblocking people, building the processes and frameworks that make the team better. These are things you actively want to do. Why Aveni • We're building AI systems for a sector where trust and safety genuinely matter and we take that seriously in how we engineer., • High-trust, high-autonomy culture: we give engineers real ownership and expect them to use it., • AI-native engineering culture. We use AI tools across the full software lifecycle and expect our engineering leaders to lead from the front., • High-growth fintech at an exciting moment. New products launching, the team scaling, and the chance to shape how engineering works at Aveni for years to come. Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We’ve built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about technology and its ability to drive positive change for the future of financial services, we’d love to hear from you. Even if you don’t meet 100% of requirements, we’d like to hear from you anyway if you believe you’d fit in. Apply now to join us on our mission to transform the financial services industry through AI. Benefits at Aveni. What you’ll love: • We’re a remote-first company across the UK, with regular off-sites and in-person gatherings that are always fun, motivating and team-focused., • Work abroad policy, • Co-working spaces available, • 34 days holiday (including flexible bank holidays) and your birthday off, • Company-wide off-sites, • Optional Personal Development Plan, • Flexible benefits platform, • Protection essentials including Life Insurance, Income Protection, Critical Illness cover, and Pension (up to 5% matched employer contribution with optional increased contributions), • Private health and dental care, • Potential share options, • Enhanced family leave

Fraud Specialist – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: Various 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority #Priority

Looking for A senior engineering leader who can build and scale Triple’s Forward Deployment Engineering function from the ground up. You will define how we integrate AI agents into the core systems of major banks, set the technical standard for every deployment, and grow a team of FDEs who deliver at the intersection of engineering and client success. About Triple Triple is building the intelligence platform for banking operations. We’re starting by solving one of the most painful problems in payments: dispute and chargeback management. Our AI agents automate the dispute workflows for card issuers, from intake and classification through evidence evaluation and scheme submission to Mastercard and Visa. We are also the leading transaction enrichment engine, trusted by 60+ banks and fintechs across 30+ markets. We have raised $10M in funding, an experienced team, and a large network of investors behind our company. We value getting things done. What you will do • Build and lead the Forward Deployment Engineering team: hire, mentor, and set the technical bar for engineers who work directly inside bank environments, • Define the integration architecture and reusable frameworks that allow Triple’s AI agents to connect with any core banking system, card processor, or dispute platform, • Own the technical quality of every client integration, from secure API design and data pipeline reliability to compliance with bank-grade security requirements, • Create scalable deployment tooling, integration templates, and automation that reduce time-to-live for new clients from months to weeks, • Work hands-on with the most complex integrations, setting the example for the team and unblocking critical deployments personally when needed, • Partner with Product and Engineering leadership to translate integration patterns and client constraints into platform capabilities, • Establish processes for knowledge sharing across deployments so that every integration makes the next one faster What you need • 7+ years of software engineering experience, with at least 2 years leading or managing a technical team, • Deep experience integrating with enterprise systems in financial services, payments, or similarly regulated industries, • Strong proficiency in Python and SQL. Hands-on experience with API design, data pipelines, and infrastructure automation, • Track record of building engineering teams or functions from early stage, including hiring, process design, and technical culture, • Comfortable operating in complex bank environments with layered security, compliance requirements, and multiple stakeholders, • Pragmatic engineering judgment: you know when to build for reuse and when to ship fast for a specific client, • Excellent communication skills for both engineering peers and senior client stakeholders, • English fluency required. Additional European languages are a strong plus Conditions 100% remote work. Competitive salary, equity, and generous bonuses. Travel to client sites as needed. The chance to shape how the world’s largest banks run operations with AI. Join Triple and help us build the intelligence platform for banking operations. Please kindly apply through LinkedIn

Title: Enterprise Solution Architect Day Rate: Up to £848.96 PAYE (includes Holiday pay) Type: Contract: Asap - July/30/2026 Location: Remote (with some London visits - flexible) Overview Our client is seeking an experienced Enterprise Solution Architect with deep, hands-on expertise in payments transformation and migration. This role focuses on bridging legacy and target architectures, ensuring secure, compliant, and efficient data migration across complex payment environments. The ideal candidate will bring strong domain knowledge across UK and international payment schemes, alongside the ability to operate in high-risk, high-volume production systems. Responsibilities • Own and define data architecture across legacy mainframe and target platforms, • Design data mappings, extraction strategies, and migration controls for large-scale payment systems, • Lead architectural input across payments migration programmes within PMI initiatives, • Support integration and transformation across payment schemes, messaging layers, and processing systems, • Ensure safe data extraction and migration without disruption to live payment processing, • Identify, manage, and escalate risks within migration and production environments, • Collaborate with engineering teams, SMEs, and stakeholders to align delivery and architecture, • Document architecture decisions, assumptions, and risks clearly, • Drive reconciliation, validation, and integrity of migrated datasets, • Contribute to governance, regulatory compliance, and control frameworks, • Work within complex legacy environments, navigating non-standard system behaviours, • Support delivery of pragmatic, executable solutions under real-world constraints Experience • Extensive experience leading payments migration programmes within banking environments, • Strong expertise across UK payment schemes (BACS, Faster Payments) and international payments (SWIFT, SEPA), • Proven experience in payments risk, controls, and regulatory frameworks (e.g. CASS, CISA-aligned environments), • Hands-on architecture or design experience in core payments processing systems, • Deep understanding of end-to-end payment lifecycles and system interactions, • Experience working with mainframe-integrated architectures and messaging layers (e.g. MQ, MT/MX formats), • Strong technical capability with IBM DB2 on mainframe (indexing, partitioning, optimisation), • Experience delivering data migration in high-volume, mission-critical systems, • Expertise in data mapping, lineage, ETL processes, and reconciliation methodologies, • Ability to operate independently in ambiguous environments and proactively manage issues, • Strong stakeholder communication and ability to articulate complex architectural concepts clearly

Job Opportunity: Senior Associate/Legal Director – Banking & Finance Location:Glasgow An exciting opportunity has arisen for a Senior Associate or Legal Director (5+ years’ PQE) to join a leading Glasgow-based Banking & Finance team. The role focuses on corporate and leveraged finance, advising on sophisticated funding transactions alongside broader financing matters. Role Requirements: • 5+ years’ PQE, • Scottish-qualified preferred, but candidates qualified in England & Wales will also be considered, • Experience in corporate and leveraged finance, including complex funding structures, • Proven experience advising on loan and security documentation, • High-quality drafting and technical ability across finance documentation, • Commercial awareness and a practical approach to client objectives, • Ability to manage multiple transactions and competing deadlines, • Senior-level role within a highly regarded Banking & Finance team in Glasgow, • Exposure to complex corporate and leveraged finance work, • Supportive and collaborative working environment, • Online: Apply with your updated CV via the provided link #INDCATN

Banking Solicitor | Circa 2+ Years’ PQE Glasgow | Hybrid Working If you’re a Banking Solicitor with around 2+ years’ PQE, this is an opportunity to join a collaborative Glasgow-based banking team working on a varied mix of Scottish and UK finance transactions. This role would suit a solicitor who enjoys transactional work, wants meaningful client contact and is looking to continue building a banking specialism with the right level of support and responsibility. What’s on offer? • Competitive salary depending on experience, • Hybrid working with flexibility, • High-quality banking and finance transactions, • Clear development and progression opportunities, • Supportive, team-focused working culture As a Banking Solicitor in Glasgow, you’ll work on banking and finance matters from instruction through to completion. You’ll assist with and increasingly lead on, transactions, managing documentation, coordinating conditions precedent and liaising directly with clients. Work will span lender and borrower-side instructions across a range of sectors, offering variety and technical development. About you This role would suit a Banking Solicitor who: • Is qualified in Scotland, ideally with circa 2+ years’ PQE, • Has experience in banking, finance or broader commercial law, • Has exposure to facility agreements and related security, • Takes a practical, commercial approach to legal advice, • Manages multiple matters and deadlines effectively This is a firm where solicitors are trusted with responsibility, supported as they develop and encouraged to progress at a sustainable pace. Teamwork, knowledge-sharing and client relationships are central to the way the practice operates. If you’re a Banking Solicitor in Glasgow considering your next step at around 2+ years’ PQE, a confidential conversation would be welcome.How to Apply: • Online: Apply with your updated CV via the provided link #INDMALN

Looking for A technical delivery leader who can own the end-to-end success of AI agent deployments at the largest banks and fintechs in Europe. You will build the delivery function, set the methodology, and ensure every deployment drives measurable operational impact for our clients. About Triple Triple is building the intelligence platform for banking operations. We’re starting by solving one of the most painful problems in payments: dispute and chargeback management. Our AI agents automate the dispute workflows for card issuers, from intake and classification through evidence evaluation and scheme submission to Mastercard and Visa. We are also the leading transaction enrichment engine, trusted by 60+ banks and fintechs across 30+ markets. We have raised $10M in funding, an experienced team, and a large network of investors behind our company. We value getting things done. What you will do • Build and lead Triple’s AI Delivery team: hire, develop, and manage a team of delivery professionals who ensure every AI agent deployment succeeds in production, • Own the delivery methodology from scoping and discovery through go-live, optimization, and expansion, creating a repeatable framework that scales across dozens of concurrent bank deployments, • Serve as the senior technical advisor to client executives (Heads of Operations, Risk, Payments, Cards), building trust and translating operational challenges into AI-driven solutions, • Define and track deployment success metrics (automation rate, resolution accuracy, processing time, loss reduction) and drive continuous improvement across all live clients, • Manage complex, multi-workstream deployments involving engineering, product, compliance, and client teams across different time zones and regulatory environments, • Build the knowledge base: deployment playbooks, configuration best practices, escalation frameworks, and training materials that accelerate every future onboarding, • Act as the voice of the client internally, surfacing product gaps, scalability concerns, and feature requests that shape the roadmap What you need • 7+ years of experience in technical delivery, solutions engineering, or implementation leadership in fintech or financial services, • At least 2 years of experience managing or building a delivery team, including hiring, coaching, and performance management, • Deep understanding of banking operations, payments infrastructure, or dispute and chargeback workflows, • Technical depth: you can engage meaningfully with engineering discussions, review integration architectures, and troubleshoot deployment issues without depending on others, • Proven ability to manage executive-level client relationships at banks and regulated institutions, • Experience defining and scaling delivery processes in a high-growth environment where the playbook does not yet exist, • Strong project management instincts with the ability to keep multiple concurrent deployments on track, • English fluency required. Additional European languages are a strong plus Conditions 100% remote work. Competitive salary, equity, and generous bonuses. Travel to client sites as needed. The chance to shape how the world’s largest banks run operations with AI. Join Triple and help us build the intelligence platform for banking operations. Please kindly apply through LinkedIn.

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our engineering organisation to meet that demand. Our engineering team includes experienced software engineers and PhD-level AI specialists, with strong ties to the University of Edinburgh, giving you access to exceptional expertise and opportunities for continuous learning as part of the day-to-day work. The role We're looking for a Lead Software Engineer to be the most senior technical voice in one of our product squads, working as a technical co-leader alongside the Engineering Manager. You'll own the squad's technical direction and engineering quality end to end, from architectural decision making and hands-on delivery, to mentoring engineers and shaping how we build across the organisation. This role demands genuine depth in AI. You'll be leading LLM powered feature development and setting the standard for how AI tooling amplifies the whole engineering process, combined with the full-stack and cloud-native chops to back it up. What you'll be doing • Setting technical direction for your squad. Owning architectural decisions, managing technical risk, and representing the engineering perspective at our Architecture Review Board, • Driving adoption of AI coding tools across the full SDLC, from planning and design through code review, testing, deployment and setting the bar for how the squad works, • Delivering production grade code across the full stack: Node.js or Python backends, event-driven AWS architecture, and React where the squad needs it, • Mentoring and growing engineers across AI and full-stack domains, through code reviews, design documents, and day-to-day pairing, • Collaborating with platform teams to consume shared capabilities and contribute reusable patterns back, not building one-off solutions when a platform component will do, • Ensuring everything we ship is compliant-by-design, auditable, and built to the standards expected of software in FCA regulated financial services What we're looking for • A seasoned engineer with 10+ years of experience, including meaningful time building and operating AI/ML systems in production, • Real technical leadership. You've set direction, made architectural calls, mentored others, and influenced how a team builds, not just what it ships, • Strong hands-on AI/LLM skills: prompt engineering, RAG, model evaluation and agent frameworks. You know how these work in production, not just in demos, • Deep expertise in Node.js, with solid experience in the other; comfortable switching contexts depending on what the problem needs, • Cloud-native development on AWS. Serverless, event-driven, Lambda, with an instinct for well designed, maintainable systems, • A genuine curiosity about where AI is going and the judgment to separate signal from noise when recommending what to adopt, • An instinct for building responsibly. You care about auditability, compliance, and the downstream impact of what you ship Why Aveni • You'll work at the frontier of applied AI in a domain where it actually matters, helping financial services firms serve their clients better and meet growing regulatory obligations, • AI-native engineering culture: we use AI tools seriously, across the full development process, and we're always looking to push further, • High impact from day one. As a Staff Engineer, your technical decisions will shape the product, the platform, and the engineers around you, • A talented, collaborative team building something genuinely novel, with the backing, the architecture, and the proprietary models to do it properly Benefits at Aveni What you’ll love • Remote-first working across the UK., • Work abroad policy for when you want a change of scenery., • Co-working spaces available if you want an office buzz sometimes., • 34 days holiday (including flexible bank holidays) and your birthday off., • Company-wide off-sites (yes, karaoke may happen)., • Optional Personal Development Plan., • Flexible benefits platform: you choose the benefits that matter most to you (not the company)., • Protection essentials, because we know they matter - Life Insurance, Income protection, critical illness cover, Pension (up to 5% matched employer contribution and optional increased contributions)., • Private health- and dental care for your peace of mind., • Potential share options, have a stake in what you’re building., • Enhanced family leave. Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We've built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about technology and its ability to drive positive change for the future of financial services, we'd love to hear from you. Even if you don’t meet 100% of requirements, we’d like to hear from you anyway if you believe you’d fit in. Apply now to join us on our mission to transform the financial services industry through AI.

SharePoint Content Migration Strategy Manager Remote First Working – UK Wide. Financial Services Lorien’s leading global banking client is seeking a senior SharePoint Content Migration Strategy Manager to join a major enterprise‑wide transformation programme. This is a high‑impact role responsible for designing and building the content migration strategy from scratch, securing Board‑ and ExCo‑level buy‑in, and leading both the strategy phase and Phase 2 delivery of the migration to SharePoint Online. You will combine strong technical SharePoint platform expertise with senior stakeholder influence, acting as a trusted advisor while driving the migration from concept through to successful execution. The role is UK‑wide, operated in a remote‑first model, and engaged via umbrella. Key Skills and Experience • Design, build, and own the end‑to‑end content migration strategy from inception, defining the target approach for migrating legacy platforms to SharePoint Online., • Assess, evaluate, and recommend migration approaches, tooling, and architectural options, producing materials for approval via formal governance and decision‑making forums., • Influence, manage, and engage senior stakeholders up to Board and Executive Committee level, confidently selling the strategy, securing sponsorship, and driving alignment., • Develop and maintain a detailed migration roadmap, covering milestones, risks, dependencies, assumptions, and mitigation strategies., • Define the overall migration and SharePoint delivery framework, including process, platform design, data quality standards, governance, security, and compliance considerations., • Own Phase 2 delivery, transitioning from strategy into execution and ensuring the migration is delivered in line with the approved roadmap., • Provide technical leadership across the SharePoint Online platform, leveraging deep hands‑on experience to shape design decisions, solution architecture, and migration outcomes., • Define resourcing and capability requirements, supporting onboarding and mobilisation of delivery teams where required., • Lead and coordinate multi‑disciplinary teams to deliver the migration effectively, on time, and to quality standards., • Work closely with business, technology, and programme stakeholders to ensure content is migrated accurately, securely, and in line with regulatory and business requirements., • Ensure alignment with the wider transformation programme, managing interdependencies across parallel workstreams., • Deliver clear progress reporting and insight to programme governance, steering committees, and senior leadership forums., • Translate complex technical architecture and migration detail into clear, executive‑level communication for non‑technical stakeholders. Skills & Experience Required • Proven experience building and owning content migration strategies from scratch, through to successful delivery., • Strong, hands‑on technical experience designing and building SharePoint Online platforms within enterprise environments., • Demonstrated delivery of large‑scale SharePoint or content migration programmes, ideally within regulated or complex organisations., • Proven ability to influence senior leaders, engaging confidently with Board‑ and ExCo‑level stakeholders., • Experience selling strategic recommendations and driving consensus across competing priorities., • Background leading delivery teams through Phase 2 execution, not just strategy and design., • Excellent communication skills, with the ability to bridge deep technical detail and executive decision‑making., • Comfortable operating in a remote‑first, UK‑wide delivery model., • Banking or financial services experience is highly desirable. IND_PC3

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our team to meet that demand. The Role We’re looking for a Senior AI Engineer (FinLLM / NLP) to help drive the next generation of AI systems powering financial services. This role focuses on developing, fine-tuning and deploying advanced language models that operate at production scale within highly regulated environments. You’ll work alongside our NLP team, software engineers, and product leaders to build cutting-edge solutions that transform how financial organisations use AI. This is a hands-on role where you’ll shape both the technical direction and practical deployment of large language models and NLP systems within our platform. What You’ll Do • Build and optimise LLM-powered systems, • Architect, fine-tune and optimise machine learning models including LLMs and classical ML approaches, • Experiment with modern architectures such as Transformers and Mixture-of-Experts, • Apply efficient training and fine-tuning techniques including LoRA and parameter-efficient methods, • Develop robust evaluation approaches to measure model quality and reliability, • Develop scalable AI systems, • Build and deploy production-grade NLP pipelines and services, • Ensure models operate efficiently with low latency and high availability, • Integrate models into scalable cloud infrastructure and real-world applications, • Data strategy and model training, • Lead the acquisition, processing and governance of large structured and unstructured datasets, • Apply exploratory data analysis and validation techniques to improve training pipelines, • Ensure data privacy and governance standards suitable for financial services, • Engineering best practices, • Contribute to DevOps and MLOps pipelines, • Implement robust version control, testing and CI/CD workflows, • Support reliable deployment and monitoring of models in production environments, • Technical leadership, • Mentor engineers and contribute to the technical growth of the team, • Work closely with product, engineering and data teams to deliver AI solutions, • Stay at the forefront of AI and NLP research, applying new approaches where they add value What We’re Looking For Essential experience • Significant experience building, training and deploying machine learning models, • Strong Python skills with experience using NumPy, Pandas, SciPy and modern ML frameworks such as PyTorch or TensorFlow, • Experience working with large-scale unstructured data, • Experience building and deploying production-ready NLP systems, • Familiarity with API integrations and data acquisition pipelines, • Experience implementing software engineering best practices including Git and agile development, • Experience working with cloud environments (preferably AWS) Nice to have • Experience with containerisation technologies such as Docker or Kubernetes, • Experience with frameworks such as vLLM or NeMo, • Knowledge of financial services NLP applications, • Experience designing evaluation methodologies for LLM outputs, • Experience building intelligent agents or multi-agent systems, • Skills and mindset, • Strong analytical problem-solving skills, • Ability to design scalable, production-ready AI systems, • Clear communication with both technical and non-technical stakeholders, • Passion for AI innovation and continuous learning, • Leadership and mentoring capability Qualifications • MSc or equivalent experience in a relevant field such as AI, Machine Learning, Computer Science, or Data Science Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We’ve built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about technology and its ability to drive positive change for the future of financial services, we’d love to hear from you. Even if you don’t meet 100% of requirements, we’d like to hear from you anyway if you believe you’d fit in. Apply now to join us on our mission to transform the financial services industry through AI. Benefits at Aveni What you’ll love: • Remote-first working across the UK, • Work abroad policy, • Co-working spaces available, • 34 days holiday (including flexible bank holidays) and your birthday off, • Company-wide off-sites, • Optional Personal Development Plan, • Flexible benefits platform, • Protection essentials including Life Insurance, Income Protection, Critical Illness cover, and Pension (up to 5% matched employer contribution with optional increased contributions), • Private health and dental care, • Potential share options, • Enhanced family leave

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our engineering organisation to meet that demand. Our engineering team includes experienced software engineers and PhD-level AI specialists, with strong ties to the University of Edinburgh, giving you access to exceptional expertise and opportunities for continuous learning as part of the day-to-day work. The Role As a Senior Software Engineer at Aveni, you’ll be responsible for building and scaling the products that sit on top of FinLLM (the UK's first LLM for the Financial Services industry) and other LLMs, enabling financial institutions to adopt AI safely and effectively. You won’t be expected to build or train the LLMs themselves, instead you’ll be engineering the platforms, services, user interfaces and integrations that bring those models to life in the hands of advisers, analysts and banking teams. Your work will focus on: • Designing and implementing robust event-driven microservices and APIs, • Building scalable, cloud-native systems on AWS, • Integrating LLM-powered capabilities into real-world workflows, • Collaborating closely with product and AI specialists to turn ideas into reliable, customer-ready features What you’ll be working with You should be comfortable with most of our core technologies: • Python and TypeScript, • AWS (e.g., Lambda, ECS/Fargate, API Gateway, SQS/SNS, DynamoDB, RDS), • Microservices and event-driven architectures We also actively embrace AI coding assistants (such as Claude Code) to speed up development, improve code quality and reduce repetitive work — and we encourage engineers to use these tools effectively. What we’re looking for: • Experience building production systems using Python, • Solid understanding of cloud-native engineering on AWS, • Experience with microservices, messaging patterns and distributed systems, • A commitment to clean code, testing, observability and operational excellence, • A proactive and motivated mindset — someone who wants to build, ship and iterate quickly, • Interest in AI-powered products and a drive to learn Benefits at Aveni What you’ll love • Remote-first working across the UK., • Work abroad policy for when you want a change of scenery., • Co-working spaces available if you want an office buzz sometimes., • 34 days holiday (including flexible bank holidays) and your birthday off., • Company-wide off-sites (yes, karaoke may happen)., • Optional Personal Development Plan., • Flexible benefits platform: you choose the benefits that matter most to you (not the company)., • Protection essentials, because we know they matter - Life Insurance, Income protection, critical illness cover, Pension (up to 5% matched employer contribution and optional increased contributions)., • Private health- and dental care for your peace of mind., • Potential share options, have a stake in what you’re building., • Enhanced family leave. Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We've built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about technology and its ability to drive positive change for the future of financial services, we'd love to hear from you. Even if you don’t meet 100% of requirements, we’d like to hear from you anyway if you believe you’d fit in. Apply now to join us on our mission to transform the financial services industry through AI.

Microsoft Developer - M365, Power Platform, Agentic Workflows, Java - Consultancy - Financial Services - Contract - Glasgow/Hybrid We are currently partnering with a client who is seeking an experienced Microsoft Developer to join a leading global investment bank on a contract basis in Glasgow. The successful candidate will be responsible for designing and developing solutions across the Microsoft 365 ecosystem, helping to embed automation and orchestration into core processes. While Microsoft technologies are the primary focus, some Java experience is desirable to support integration with existing systems. Key Skills: • Strong experience across Microsoft 365 technologies (Power Platform, Power Apps, Power Automate, Dataverse, Dynamics 365, SharePoint Online), • Experience building agentic workflows, • Strong integration experience (APIs, REST, microservices, event-driven architecture), • Solid understanding of cloud-based Microsoft environments, • Hands-on experience with Java is highly desirable.

Job Title: Cloud Engineer – GCP, Python, Terraform Location: Glasgow,UK Duration : 12 Months Work Type: On-site Overview: TekWissen Group is a workforce management provider throughout the UK, Europe and many other countries in the world. The client below is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries Job Description • We are looking for a skilled Cloud Engineer with deep experience in Google Cloud Platform (GCP), Python, and Terraform to support a large-scale Google Cloud enablement initiative. This role will focus on building secure, scalable, and automated cloud foundations, enabling Vertex AI services, provisioning delivery environments, and implementing the target-state operating model across people, process, and technology., • The ideal candidate will be responsible for engineering reusable cloud infrastructure, automating platform provisioning, embedding governance and controls, and enabling high-quality, production-ready GCP services for enterprise AI/ML workloads. Key Responsibilities • Design, build, and automate GCP infrastructure using Terraform and Python., • Provision and manage cloud environments required for the program, including Production., • Develop reusable infrastructure modules, templates, and engineering patterns for scalable GCP adoption., • Implement cloud services and platform capabilities required to enable Vertex AI APIs and enterprise AI/ML workloads., • Build automation for provisioning, configuration validation, compliance checks, operational workflows, and platform integrations., • Collaborate with architecture, security, network, IAM, and platform teams to deliver compliant and production-ready cloud solutions., • Translate control-plane and operating model requirements into deployable engineering assets and standards., • Support environment setup, service onboarding, policy alignment, and release readiness for GCP workloads., • Ensure solutions meet security, compliance, governance, and resiliency requirements, especially for regulated and HCD-sensitive workloads., • Contribute to CI/CD pipelines, infrastructure lifecycle management, version control, and release automation., • Document platform designs, engineering standards, implementation patterns, and operational procedures., • Mentor team members and provide technical leadership on cloud engineering best practices. Required Skills and Qualifications • Strong hands-on experience with Google Cloud Platform (GCP)., • Deep experience with Terraform for infrastructure as code, module development, and environment provisioning., • Strong Python development/scripting experience for automation and tooling., • Experience building and managing cloud infrastructure in enterprise environments., • Familiarity with core GCP services such as networking, compute, IAM, storage, monitoring, and security services., • Experience with CI/CD pipelines, Git-based workflows, and automated deployment practices., • Understanding of cloud governance, policy enforcement, secure design, and operational controls., • Experience designing scalable, maintainable, and reusable cloud engineering solutions., • Strong troubleshooting, collaboration, and technical documentation skills. Preferred Qualifications • Experience with Vertex AI, AI/ML platform enablement, or API-based model integration., • Exposure to enterprise cloud control planes or multi-cloud platform engineering., • Familiarity with IAM, networking, security, and policy-as-code concepts., • Experience in regulated environments such as banking or financial services., • Knowledge of SRE, observability, and production support considerations for cloud platforms., • Experience driving platform standardization and engineering operating models. TekWissen® Group is an equal opportunity employer supporting workforce diversity.

A leading financial services firm in Glasgow is seeking a Director for the Investment Banking and Capital Markets Audit Team. This role involves identifying risks and leading assurance activities, requiring at least 4 years of relevant experience in audit principles and an understanding of key regul

Lead responsibility for a portfolio of existing real estate and/or real estate lending investments. Experience of UK real estate projects is desirable, with strong understanding of project appraisal, financial structuring and risk assessment. Banking, credit, or real estate lending experience is des

We are recruiting for a Personal Assistant (PA) to work in a demanding and varied role supporting 2-3 Directors within Business Banking. Have excellent communication and interpersonal skills with experience engaging with C‑suite colleagues.

A financial services recruitment firm is seeking a Fraud Advisor in Glasgow to protect customers from scams while providing outstanding service.The ideal candidate will have at least 18 months of experience in UK banking or financial services.Responsibilities include handling customer calls about fr

A recruitment agency in financial services is seeking a Customer Service Agent in Glasgow.The role focuses on protecting customers by investigating fraud and providing support during high-stress scenarios.Candidates should have 18 months' experience in banking, strong communication skills, and be pr

An excellent opportunity has arisen for an experienced Regulatory Lawyer to join the UK Corporate & Institutional Banking legal team of a leading international financial institution. Qualified lawyer in England & Wales (or equivalent) with strong experience in non-contentious financial services regu

You will provide legal advice for compliance with laws affecting investment banking activities, including mergers and acquisitions. Ideal candidates are qualified English lawyers with experience in legal advisory roles and an interest in financial services regulation. The position offers opportuniti

This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. Customer Service Advisor Banking. Looking to take the next step in your banking career? We're hiring customer

A recruitment consultancy is looking for a Fraud Specialist in Glasgow.In this full-time permanent role, you will protect customers from scams while delivering excellent service.Candidates should have at least 18 months of UK banking experience, strong customer service skills, and the ability to han

As an Executive Director in International Private Bank Operations team, you will lead our regulatory reporting agenda and set the pace for operational rigor and continuous improvement. Extensive experience leading Banking Operations teams, with a primary focus on regulatory reporting within Private

A leading global financial firm is seeking an Internal Auditor for the Investment Banking and Capital Markets Audit Team in Glasgow. The ideal candidate will have over 4 years of audit experience and a solid grasp of audit principles. This Director role involves assessing the effectiveness of intern

The ideal candidate should have a strong understanding of UK real estate projects and experience in banking or real estate lending. This full-time position involves managing a portfolio of real estate investments and sourcing new opportunities. A leading property investment firm in Glasgow seeks an

A leading financial services organization is looking for a Project Manager with strong Business Analysis skills to drive delivery across AA, automation, and data transformation projects. Candidates with experience in financial services or investment banking and strong analytical skills are preferred

A global financial consulting firm is seeking a Compliance Associate in Glasgow. The role involves supporting compliance activities in a dynamic banking environment, including monitoring, investigations, and regulatory adherence. Candidates should have at least 2 years of experience in financial ser

Executive Assistant Location: Glasgow Length: 6 Months PAYE only Overall purpose of the role: We’re looking for a proven Executive Assistant within financial, corporate or legal industries that thrives on managing multiple, shifting priorities with confidence and precision. This is a high-impact Executive Assistant role supporting 3–5 senior leaders at Managing Director and Director level. It offers a unique opportunity to work at the heart of a fast-paced, forward-thinking environment, providing critical support to senior stakeholders across various locations. We’re looking for a proactive and highly skilled EA who thrives on managing multiple, shifting priorities with confidence and precision. You will be part of a collaborative team, working closely alongside other experienced Executive Assistants. You'll play a key role in keeping things running smoothly behind the scenes—often independently—within a hybrid working model. If you enjoy being a trusted partner to senior leadership and bring exceptional organisation, judgement, and initiative to everything you do, this role offers both challenge and reward in equal measure. Key Accountabilities Provide high-level diary management across multiple time zones Anticipate scheduling conflicts and proactively manage shifting priorities Handle sensitive and confidential information within a controlled environment Coordinate travel arrangements and expenses, including international travel when needed Build strong virtual working relationships with senior stakeholders across locations Prepare documents, manage communications, and support meeting preparation and follow-up Collaborate with internal teams and external partners with professionalism and discretion Key Skills: Previous experience as an Executive Assistant or Personal Assistant in a large corporate, legal, or financial services environment Proven ability to manage multiple diaries and stakeholders with competing demands Strong working knowledge of Microsoft Office tools High integrity and proven experience managing confidential information Exceptional organizational and communication skills Comfortable working remotely with London-based stakeholders; ability to build rapport virtually is key Experience with expense systems (e.g., Concur) is a plus, but not essential Experience handling travel logistics is helpful but not mandatory About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Location: Glasgow Hybrid: 3 day a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring (‘ER WFC&R’) manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23240 The Skills You'll Need: Fluent in Mandarin and English, experience in banking or financial services. Your New Salary: Depending on experience Location: Glasgow Office based Perm Start: ASAP Working hours: 35 hours Assistant Customer Due Diligence - What You'll be Doing: • Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long term relationships with customers, • Implement Business & Commercial strategy and fulfil all targets set out by the Bank, • Assist with the on-going Customer Due Diligence (CDD) review, • Process new account applications, closure of accounts and change of customer information, • Maintain customer relationships and cross-sell relevant products and services, • Market and promote the Bank's products in the target local business and commercial markets, • Support the team with MI reporting and KPI tracking related work, • Ensure all activities meeting the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times, • Act as coordinator for projects with 2nd and 3rd line of defence, • To undertake ad-hoc tasks when required Assistant Customer Due Diligence - The Skills You'll Need to Succeed: • Degree educated in Finance, Economics or Accounting, • Proven track record in similar business stream, • Experience in Banking is preferred, • Knowledge of Retail Banking products and processes is preferred, • Good problem solving skills, • Good marketing or sales skills, • Excellent English and Mandarin communication skills, • Team player, • Attention to detail Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website

Fraud Advisor - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Looking to take the next step in your Financial Services career? We're currently recruiting for a Fraud Advisor to join a fast-paced, supportive team based in Glasgow City Park. As a Fraud Advisor, you'll play a crucial role within the Financial Services sector, protecting customers from scams and fraudulent activity while delivering exceptional customer service. This is a fantastic opportunity for an experienced Fraud Advisor or banking professional who enjoys problem solving, supporting customers, and making a real impact every day. If you have at least 18 months' experience within Financial Services or a UK banking environment, this could be the perfect opportunity to grow your career as a Fraud Advisor in Glasgow. What You'll Be Doing As a Fraud Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulty Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity complies with Financial Services regulations and internal policies Take ownership of customer queries and aim for first-call resolution What We're Looking For To succeed as a Fraud Advisor, you will have: Minimum 18 months' experience within a UK banking or Financial Services environment Strong customer service and communication skills Good understanding of banking processes and terminology Excellent attention to detail and problem-solving ability Confidence handling sensitive situations, including vulnerable customers Ability to work in a fast-paced, high-volume environment Strong decision-making skills with a customer-first mindsetExperience within fraud investigation or financial crime is highly desirable. Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities available 28 days annual leave (including bank holidays) 10% discount on local bus travel in Glasgow Pension scheme Employee wellbeing support (GP access, financial advice, mental health resources) Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 After training: On-site shifts: 10:00 - 19:00 After 3 months training: hybrid/home working available Shift patterns between 10:00 - 23:00, Monday-SundayPlease note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Fraud Advisor - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Fraud Advisors to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Fraud Advisor, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Fraud Advisor, you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Fraud Advisor, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

We’re seeking an experienced MRICS-qualified Commercial Valuer based in Scotland to join a leading UK property consultancy. This is a flexible homeworking opportunity, open from Senior Surveyor through to Partner level, offering real scope for progression. You’ll work across a diverse range of commercial assets (retail, offices, industrial, leisure, mixed-use), delivering valuations for fund and banking clients, alongside strategic advice and reporting. Strong knowledge of the Scottish commercial property market is essential. What we’re looking for: • MRICS-qualified with 8+ years PQE, • Strong commercial valuation experience across asset classes, • Established Scottish market contacts and client relationships, • Confident working independently in a home-based role What’s on offer: • Fully flexible homeworking, • Competitive salary + bonus and benefits, • Clear route to Associate / Director / Partner level, • High-quality client exposure and varied work A standout opportunity for someone looking to combine flexibility, autonomy, and genuine career progression within a highly regarded consultancy

Credit Administrator Cambuslang £25,000 - £28,000 I'm currently recruiting on behalf of my client for a Credit Administrator to join their team in Cambuslang. This is a great opportunity to step into a varied role within a supportive, close-knit finance team. What's in it for you? * Competitive salary up to £28,000 * 23 days' holiday + bank holidays * Pension scheme * Free parking * Profit share scheme * Ongoing training & development * Support towards professional qualifications The role You'll play a key part in the day-to-day running of the credit function, including: * Processing banking lodgements and cash postings * Allocating customer payments * Reconciling accounts and resolving discrepancies * Producing daily reports * Managing new account applications and credit checks * Liaising with branches, customers, and internal teams What I'm looking for * Strong attention to detail * Confident communicator * Able to work independently and as part of a team * Organised, with the ability to meet deadlines * Good working knowledge of Excel If you're looking for a role where you can build your experience and be part of a friendly, supportive team - I'd love to hear from you. (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor Banking Glasgow (City Park) Full-Time | Permanent £26,000 - £28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Start dates: April and May! Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesPlease note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Customer Service Advisor Banking Glasgow (City Park) Full-Time | Permanent £26,000 - £28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesPlease note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Customer Service Agent - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent, you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Fraud Specialist Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Specialist with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Specialist. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For To succeed as a Fraud Specialist, you should have:] Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindSalary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesWorking Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail