Client Planning Partner
12 hours ago
London
The Opportunity This is a senior Client Partner role sitting at the centre of client leadership, commercial growth, and strategic delivery. It’s a newly created position driven by agency growth, with responsibility for some of the agency’s most important client relationships. You’ll be leading from the front - setting the standard for client service, driving media and communications strategy, and ensuring the team delivers both the fundamentals and more ambitious, standout work. The role blends hands-on client leadership with commercial ownership. You’ll be expected to operate at a senior level with clients, while also shaping how accounts are run internally and pushing the quality of thinking and output across media planning, buying and activation. Key Responsibilities Client Leadership & Relationship Management • Act as the primary senior point of contact for key and strategic client accounts, • Build trusted, long-term partnerships by deeply understanding clients’ businesses, categories and objectives, • Lead regular senior-level conversations around business performance, media strategy, marketing roadmaps and commercial growth, • Lead senior client meetings, performance reviews and strategic planning sessions, • Oversee onboarding, transitions and ongoing service quality, • Manage escalations and resolve issues before they damage the relationship, • Drive high levels of client satisfaction and long-term partnership value, • Present media plans, recommendations and investment strategies to clients, • Build strong relationships with media owners to deliver the best value and outcomes Commercial Ownership & Growth • Take accountability for account revenue, retention and growth targets, • Develop and execute clear strategic account plans to drive long-term value, • Identify and lead upsell and cross-sell opportunities across media channels and agency capabilities, • Support Managing Partner on contract renewals, scope development and commercial negotiations Internal Leadership & Collaboration • Lead cross-functional teams across planning, buying and activation to deliver joined-up, high-quality work, • Ensure clear accountability across disciplines, especially on multi-channel accounts, • Act as the “voice of the client” internally while balancing agency priorities, • Set the standard for Account Directors and the wider team, raising the bar on client service and output, • Delegate effectively to support team development and progression, • Lead new business pitches, • Collaborate across the agency to support growth, • Contribute to team discussions and idea sharing, • Embody the agency’s brand, vision and values, • Share knowledge to support team development Delivery • Own account revenue targets, retention and growth, • Translate client business objectives into media and communications strategy across channels, • Provide strategic counsel, not just executional delivery, • Ensure work is delivered within agreed commercial frameworks, • Oversee activation output to ensure accuracy and quality, • Deliver campaign analysis and competitive reporting, • Stay up to date with industry developments and identify opportunities, • Maintain strong operational standards and processes Requirements • Significant experience in a senior, client-facing media agency role (e.g. Account Director, Business Director, Client Lead), • Proven track record of growing and retaining client accounts, • Strong understanding of media planning, buying and activation, and the wider ecosystem, • Confident operating at senior client level, • Strong commercial acumen, comfortable owning revenue and growth targets, • Clear communicator with strong presentation and storytelling skills, • Deep knowledge of media planning and buying across channels, • Experience delivering campaigns for challenger brands, • Strong understanding of how media strategy drives business outcomes, • Experience building strong relationships with clients, media owners and internal teams, • Strong PowerPoint and Excel skills About Bountiful Cow Bountiful Cow is an independent media planning and buying agency of around 30 people based in Covent Garden, managing approximately £60m in billings across a mix of challenger brands including BVGroup, Rana Pasta, Numan, People’s Pension, Savills, Stagecoach and Haier/Hoover. The agency is built around its Relative Advantage™ proposition - focused on helping clients grow by finding smarter, more distinctive routes to success through effective media investment and strategy, rather than simply increasing spend. A key part of this is transparency. The agency operates a fully transparent model, only making money from clients, allowing teams to plan and buy media purely in their best interests. As part of the7stars group, Bountiful Cow combines the agility and autonomy of an independent with access to specialist capabilities across partnerships, production, trading, data, ad-tech and effectiveness. Benefits • 27 days holiday (rising to 30 with service), • Discretionary summer profit share and Christmas bonus, • Private medical insurance (Vitality) and Medicash plan, • Life assurance and critical illness cover, • Choice of 5 gyms, • Employee assistance programme and wellbeing support, • Season ticket loan, • Enhanced family package (including coaching and Gousto box), • Royal London pension (8% employer contribution up to £35k), • Flexible working (3 days per week in office)