Head of Configuration Services
hace 2 días
Rugby
Head of Configuration Services Location: Rugby (Onsite Working) Salary: £65,000 – £72,000 + 10% bonus Type: Full-Time, Permanent A leading technology services provider is hiring a Head of Configuration Services to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities • Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited), • Act as a technical authority for customer tours, solution presentations, and internal stakeholders, • Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects, • Drive innovation through automation, scripting, and emerging technologies (AI, RPA), • Collaborate with Solutions Architects and technical leaders to align services with client needs, • Monitor industry trends to ensure services remain competitive and future-ready, • Support team development through certifications, training, and career progression Candidate Profile Essential • Proven experience in data centre infrastructure, networking, and pre-staging environments, • Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM), • Strong leadership and people management capabilities, • Skilled in rack building, equipment configuration, and network advisory, • Confident in customer-facing engagements and technical presentations, • Experience creating and managing Statements of Work (SOWs) and governance processes, • Self-motivated, proactive, and committed to long-term growth within the organisation Desirable • Industry certifications such as CCNA, CCNP, or CCIE, • Experience with automation tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA), • Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies, • Exposure to working in an IT reseller or enterprise service delivery environment, • Ability to stay ahead of industry trends and contribute to service innovation Role Focus • 50% Technical Leadership: Infrastructure, networking, automation, and service innovation, • 50% Strategic & People Leadership: Team development, governance, customer engagement This is a high-impact leadership opportunity within a growing and strategically important division. The role offers the chance to shape technical service delivery, lead a skilled team, and contribute directly to the success of enterprise-scale infrastructure and deployment projects. With a strong focus on innovation, customer engagement, and operational excellence, this position is ideal for someone looking to make a meaningful contribution and grow within a forward-thinking organisation. To express interest, submit your application and a member of our team will be in touch to discuss the opportunity in more detail.