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Resolution & Improvement Manager Location: Flexible - WFH or hybrid at one of our UK offices. Quarterly international travel requried. Salary: Dependent on experience Contract: permanent & full-time Great Benefits The Role We are seeking a Resolution & Improvement Manager to lead our Resolution & Improvement Team (RIT), a specialist function responsible for managing complex customer escalations while driving continuous improvement across the Contact Centre. This role combines operational leadership with a strategic focus on customer experience, service improvement and operational effectiveness. You will be responsible for ensuring that complex customer issues are resolved efficiently and fairly while using customer insight, operational data and root cause analysis to identify opportunities for improvement. Success in this role requires strong leadership, analytical capability and stakeholder management skills, along with the ability to translate customer feedback and operational insight into sustainable improvements that enhance customer outcomes and reduce avoidable demand Key Responsibilities • Lead, motivate and develop the Resolution & Improvement Team, creating a high-performing and customer-focused culture., • Manage complex customer enquiries, escalations and specialist casework, ensuring timely and effective resolution., • Act as the senior escalation point for high-profile, sensitive or business-critical customer cases., • Drive the Contact Centre Continuous Improvement programme, identifying opportunities to enhance customer experience and operational performance., • Analyse customer feedback, complaints, colleague insight and operational data to identify trends, root causes and areas for improvement., • Lead process reviews and root cause analysis activities to reduce repeat contacts and improve First Contact Resolution., • Partner with operational managers and support functions to implement and embed sustainable service improvements., • Monitor operational performance, using management information and reporting to drive decision-making and improvement activity., • Present insights, recommendations and improvement plans to senior stakeholders., • Build strong relationships across Operations, Workforce Planning, Quality Assurance, Learning & Development and other key business functions., • Ensure compliance with organisational policies, governance frameworks and regulatory requirements., • Promote best practice, knowledge sharing and a culture of continuous improvement throughout the Contact Centre Skills & Experience • Proven leadership experience within a Contact Centre or Customer Service environment., • Experience managing complex customer escalations, complaints or specialist casework., • Track record of delivering operational change and continuous improvement initiatives., • Strong analytical skills, with experience interpreting operational performance data and identifying trends., • Experience leading change programmes and embedding service improvements across operational teams., • Excellent stakeholder management and influencing skills., • Strong coaching, performance management and team development capability., • Ability to balance operational delivery with strategic improvement priorities., • Experience with quality assurance, complaints management or customer journey improvement frameworks is desirable., • Lean, Six Sigma or other Continuous Improvement qualifications would be advantageous., • Experience working in a BPO & luxury retail environment would be advantageous. Personal Attributes • Strong leader with the ability to inspire, develop and engage teams., • Customer-focused with a passion for delivering positive outcomes and service excellence., • Collaborative approach, building effective relationships across multiple functions and stakeholder groups., • Analytical and insight-driven, using data to inform decisions and improvements., • Proactive and solution-oriented with strong problem-solving capabilities., • Accountable, resilient and comfortable operating in a fast-paced environment., • Strong communication skills with the ability to influence at all levels of the organisation., • Committed to continuous improvement and driving positive change. #LI-CW1

Site Total Facilities Manager - Fixed Term ContractLocation: HMP Albany, 55 Parkhurst Rd, Newport. PO30 5RSSalary: £59,584.68 per annum - FTCContract: Permanent - 39hrs per week - Mon-FriWe are seeking a dedicated Site Total Facilities Manager to join our team at HMP Albany, a category B, adult male prison.Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.HMP Albany runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community.As a Site Manager you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all.If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference.We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Site Manager with a combination of:- Experience of facilities management- Experience of managing budgets- Experience of managing staff teams of 15+- Experience of operating in a Prison or Military environment - Desirable- Completed a recognised apprenticeship in a facilities / building services trade, or have two years of recognised experience- IOSH Qualification - Desirable- Good Health & Safety knowledge- Excellent organisational, time management and people skillsIf this sounds like you, we would like to hear from you!Explore a varied and rewarding career at GFSL.Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.Explore facilities careers where you can make difference.Pride In People.We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.Future Plans.GFSL has been notified by it's shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027.Pride in People - Do the Right thing - One TeamAn ISO 9001 Certified CompanyTPBN1_UKTJ

\n Founded in 1978, Clark Contracts is a privately owned main contractor with several operating divisions; Construction, Fit Out, Refurbishment, Housing, and Maintenance. We employ over 280 people with offices in the East and West of Scotland. \n \n We have an opportunity for an experienced Mechanical and Electrical Manager to join the business. \n \n The Role & Responsibilities \n \n The successful applicant will be required to: \n \n \n • Work alongside Project Teams to effectively manage M&E service packages.\n, • Monitor the progress of our Sub-contractors and encourage a close working relationship.\n, • Provide programme and specialist information during the tender period.\n, • Ensure M&E services are being installed correctly and to the correct specification.\n, • Effectively manage the test & commissioning stage of the project to ensure that we achieve a clean handover.\n, • Ensure that O& M manuals handed over at completion at an acceptable standard.\n, • Manage the M&E contractor design portions with supply chain.\n, • Be involved in the M&E Design & Build process.\n \n \n The Candidate \n \n To be considered for this role candidates should: \n \n \n • Have Mechanical / Electrical construction industry experience at a supervisory / managerial level.\n, • Hold a recognised mechanical and electrical qualification\n, • Have strong IT Skills including knowledge of Microsoft Project\n, • Have excellent communication skills\n, • Be adaptable to change within a fast-paced environment\n, • Have the ability to work both as part of a team and by using their own initiative\n \n \n Experience of BREEAM and/or Design and Build would also be advantageous when applying for this role. \n \n Why work for us? \n \n In addition to an attractive package which is negotiable dependant on experience you will receive the following: \n \n \n • 33 days annual leave entitlement (This is inclusive of 8 public holidays), with the option to purchase additional holidays.\n, • Career progression opportunities\n, • Ongoing training and development\n, • Contributory personal pension scheme.\n, • Access to the company’s Employee Assistance Programme which includes support for both you and your family (conditions apply) as well as a team of Mental Health First Aiders.\n, • Cycle to Work Scheme.\n, • Group Life Assurance, Critical Illness Income Protection\n, • Company Sick Pay.\n, • Enhanced Paternity and Maternity Pay.\n, • Eyecare Vouchers\n, • Employee volunteering scheme\n, • Additional holidays for long service \n \n \n \n This is a full-time permanent position. Due to the nature of the role travel to and from sites and client meetings will also be required. \n \n We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Candidates who apply for this role will have their data stored for the purposes of the recruitment process. The storage of your data complies with The General Data Protection Regulation. Full details of what is stored and how can be found in our Recruitment Privacy Notice, which is located in the Media Centre of our website. \n \n

Job Title: Senior Engineer - Process AssuranceLocation: GlascoedWe offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular roleSalary: Up to £57,824 (dependent on skills and experience)Who we are:Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you.Role Description:As a Senior Engineer, Process Assurance, you will ensure the integrity and safety of manufacturing processes at the Glascoed site. Acting as a Subject Matter Expert in functional safety, you will support the development, implementation, and assurance of compliant processes across both new and legacy products. You will provide guidance to projects and site teams, ensuring process safety deliverables are robust and credible. Working collaboratively with Engineering Delegated Authorities and SMEs, you will help maintain safe, controlled processes and support continuous improvement across process safety, with scope to expand into environmental and security aspects.Core Duties:- Participation in establishing a complete and credible Basis of Safety (BoS) and/or Trials Readiness Certificates for each of the manufacturing processes at the home site including but not limited to liaising with delegated authorities to identify and implement functional safety requirements in line with industry standards and best practice, assuring and approving technical documentation and associated risk assessment documentation for facilities and equipment, approving commissioning plans and reviewing test evidence to support the approval of certificates of manufacture- Support and advise the delegated authorities in the business, in matters relating to process safety for projects and capital acquisitions- Ensure that the influence of Human Factors is recognised both throughout the implementation of the safe system of work- Learning and Sharing. Build, maintain and foster a strong Process Safety culture across the Munitions business amongst the wider stakeholder community. This may include leading training and engagement with internal new starters and/or other personnel across the home site, internal Senior Leaders, up to Sector or Group level, approval Authorities/Regulators and external customers- Participate as Approver in the Engineering Change Management process, for matters relating to Process Safety- Conduct incident investigations. Contribute to the management of the Data Recording and Corrective Action System(s) and other record-keeping systems- Chair Engineering Safety and Environmental Review Panels (ESERPs) and other Process Safety related reviews- Scrutinise documentation in support of applications for process-related Trials Readiness Certificates. Act as assurance approval signatory- Ensure that the framework of technical competencies is complete and maintained for Process and Manufacturing Engineering roles, and that relevant underpinning training and experience requirements are definedEssential Skills:- You'll have a degree or higher qualification in a relevant engineering field, or equivalent experience- You'll have a proven track record of producing technical engineering reports- You'll be able to define and contribute to the development of process safety capability, including the creation of safety-related engineering training material- You'll be able to lead the implementation of process safety best practices, potentially acting as a trainer.- You'll have an understanding of safety aspects and the completion of assessments for compliance against various UK and other legislation- You'll be able to define and justify safety requirements and risk controls across the full safety lifecycle, including hazard analysis, risk assessment and ALARP arguments (functional safety, munitions standards, and HAC techniques)Benefits:As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.Central Engineering Product & Process Assurance Team:The role is with the Central Engineering Product and Process Assurance team, initially reporting directly to the Engineering Manager - Product Assurance. There will be a requirement to integrate with the process and manufacturing engineering communities at your home site, whilst supporting peers in the Operations and deployed Engineering functions at the other manufacturing sites. Matters related to your capability and governance will be managed by Central EngineeringWhy BAE Systems?Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.A place where everyone can thrive:We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.Closing Date: 28th July 2026We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.TPBN1_UKTJ

Location: Telford Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as an Assistant Planner and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as a Senior Engineer, you'll benefit from: • Competitive salary, • Company car/Car allowance, • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction, • Health Care, • Life Cover & Contributory Pension, • Bonus, • Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more, • Committed to diversity, inclusion, and empowering your development What is the role? This is an exciting opportunity to join the Planning Team. This role typically reports to the Head of Planning and will have contact with consultants, local planning authorities, stakeholders and local communities. The purpose of the role is to assist planning and development appraisals, planning submissions and other related applications within the residential sector for both immediate and strategic sites. The role will include: Producing site assessments, detailed examination of planning histories, policy analysis, interpretation and consideration of material considerations, and new site appraisals for immediate and strategic sites in a timely manner to meet required deadlines to maintain the relationship with the Land team and protect the interests of the company. Prepare and project manage different types of planning applications from Outline/Full and Reserved Matters to the discharge of planning conditions accurately so that the Region can maintain new sites to develop Liaise and brief internal layout designers, external consultants and officers at local planning authorities prior, during and post submission in order to develop strong working relationships Prepare Planning Statements, Design & Access Statements and a range of other planning documents required to support applications accurately and on time so the business can continue to achieve the necessary planning approvals Organise supporting information and attend required stakeholder/public consultation events with professionalism at all times to build confidence with the general public Formulating planning strategies to promote medium and long term development sites through the plan-making process under the guidance of the Planning Manager to continue a pipeline of new sites for the region On occasion to deputise for the Head of Planning to provide support and assistance to the team Monitor development plan progress and associated evidence based and policy documents within each local planning authority area What experience, qualifications and skills are we looking for? • Previous experience working in the private or public sector in the field of development management / planning policy, • Degree / Masters Planning Degree with an RTPI accreditation and a rounded knowledge of town planning preferable, but not essential, • Ability to adapt to change and to work accurately, efficiently and be commercially minded, • Excellent verbal communication skills, • Full UK driving licence JBRP1_UKTJ

Shrewsbury | Hybrid Working | £33.77 per hour + Holiday Pay We are recruiting for an experienced Senior Revenues & Benefits Manager to provide senior leadership and operational support within a busy Revenues and Benefits service. This is an excellent opportunity for an experienced manager with a strong background in Revenues, Benefits or Local Taxation to support service delivery, lead operational teams and help drive performance across a key local authority function. Location Shrewsbury • Hybrid working, • Approximately 1 day per week onsite (some flexibility for the right candidate) Contract Details 37 hours per week Monday to Friday 9:00am 5:30pm Initial contract from 10 August 2026 to 31 January 2027 Pay £33.77 per hour PAYE, plus holiday pay The Role Working closely with senior leaders, you will provide operational leadership across the Revenues and Benefits service, ensuring high standards of service delivery, governance and performance. Key responsibilities include: Supporting the management of Revenues and Benefits teams Leading the collection of Council Tax, Business Rates and the administration of Housing Benefits Managing debt recovery, billing and income collection activities Overseeing service performance, quality assurance and statutory compliance Supporting the implementation of government initiatives, funding schemes and legislative changes Developing service improvements and driving operational efficiencies Managing, coaching and developing team managers and staff Producing management information and performance reports Working collaboratively with internal departments and external stakeholders to deliver an effective customer-focused service. About You To be successful you will have: Significant management experience within Revenues and Benefits, Council Tax or Business Rates A strong understanding of local authority revenues, benefits and recovery processes Experience leading operational teams and managing performance Excellent knowledge of relevant legislation and statutory requirements Strong communication, organisational and leadership skills The ability to manage change, improve services and support senior management. Apply If you have the experience to lead and support a high-performing Revenues and Benefits service, we'd like to hear from you. Please send your CV to Lynx Employment Services for immediate consideration. JBRP1_UKTJ

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ''World's Best Companies 2025'' ranking. With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions. Configuration Manager Cwmbran, Wales £ Competitive Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran manufactured aircraft seats are currently in service with air fleets around the world. In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran, Wales. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: -33 days holiday (incl. bank holidays) -Pension Scheme, leading salary sacrifice employer contributions up to 10% -Private Medical Cover (upgrade to cover family members) -Salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform (tech, retail benefits & income protection) -Enhanced family friendly policies & employee assistance programme -Annual share-save schemes -Career advancement - Safran University and internal -Training and Development Schools -Corporate Social Responsibility activities Your Role The Configuration Manager leads, develops, and maintains the SSGB Configuration Management System (CMS), ensuring effective control, traceability, and governance of product, programme, and business configurations throughout their lifecycle. The role ensures CMS alignment with Group and Branch processes, QMS requirements, Information Systems, and all applicable business and regulatory standards. Lead and continuously improve the CMS, ensuring compliance with organisational, customer, OEM, and regulatory requirements through governance, monitoring, and KPI reporting. Own and optimise the engineering change control process, maintaining clear responsibilities and effective Change Control Boards (CCBs). Drive standardisation of configuration and engineering change practices, aligned with group processes, procedures, and best practice. Produce and maintain configuration management data and reports supporting programme and project lifecycle requirements. Assess changes in business, customer, and industry requirements, implementing improvements to configuration management processes. Partner with Change and Programme Management teams to embed configuration control throughout programme delivery and change implementation. Support Windchill PLM deployment and optimisation, ensuring configuration management principles and controls provide a robust foundation. Analyse CMS performance and implement improvements that increase efficiency, reduce non-value-added engineering change, and strengthen configuration governance. Desirable Experience We are looking for a safety professional with a strong aviation background and a passion for driving safety excellence across a global organisation. You will bring: *Degree qualified in Mechanical, Aerospace, or Structural Engineering, or HNC/HND (or equivalent) with significant experience in mechanical design. *CMII Level 6 Certified, with a strong understanding of configuration management principles and best practices. *Proficient in CATIA V5, SmarTeam, and/or other Product Lifecycle Management (PLM) systems. *Experience working within the Aerospace or Automotive industries, including knowledge of Digital Mock-Up (DMU) environments. *Familiarity with Boeing and Airbus specifications and requirements. *Strong understanding of engineering release, change control, and approval processes. *Proven ability to apply configuration management principles within complex engineering and product development environments. JBRP1_UKTJ

Join a growing social housing provider in Wales as a Fire Safety Team Leader, leading a dedicated fire safety team across a diverse portfolio of residential and commercial properties. This is an excellent opportunity to join an organisation that is investing in compliance and resident safety following a major merger, while benefiting from a flexible SMART working arrangement. You'll be joining during an exciting period of growth and change, leading an established team to deliver high standards of fire safety compliance across a varied property portfolio including domestic housing, commercial units and complex buildings. I'd love to see CVs from anyone who has worked as a Fire Safety Team Leader, Fire Safety Manager, Fire Risk Assessor, Fire Safety Officer, Fire Compliance Manager, or in a similar related role. As a Fire Safety Team Leader, you will be: Leading a team of Fire Safety Technicians and Fire Safety Electrical Engineers Managing fire safety compliance across domestic and commercial properties Overseeing fire risk assessment programmes and ensuring remedial actions are completed within statutory timescales Coordinating contractors and managing fire safety projects Carrying out site inspections and maintaining compliance records Supporting the Fire Safety Manager and deputising when required Driving continuous improvement across fire safety processes and procedures I'd love to speak to anyone who has: A relevant fire safety qualification such as NEBOSH Fire, Level 4 Certificate in Fire Risk Assessment Previous experience managing fire safety compliance within social housing or a similar property environment A strong understanding of the Regulatory Reform (Fire Safety) Order 2005 Experience reviewing Fire Risk Assessments and managing remedial actions A full UK driving licence and access to a vehicle for business travel The Fire Safety Team Leader role is offering the following benefits: £45,000 - £46,500 salary SMART hybrid working with a mix of home, office and site-based working Enhanced annual leave starting at 25 days plus bank holidays, increasing with service Excellent pension scheme with generous employer contributions Private medical insurance options Electric vehicle scheme Cycle to Work scheme Health cash plan Women's health support Professional membership support Enhanced maternity, paternity and adoption benefits Excellent work-life balance with flexible working arrangements Excellent long-term career progression opportunities If this Fire Safety Team Leader role sounds like something you'd be interested in, apply now or contact Lexie on 07488866707 . TPBN1_UKTJ

Office Manager / Administrator Location: Caerphilly Salary: £28,000 - £34,000 depending on experience Hours: Full-time, Monday to Friday (flexible hours) Contract: Permanent Working pattern: Office based Are you an organised, proactive administrator who loves keeping things running smoothly? This is a fantastic opportunity to join a fast-growing, ambitious business where you'll play a key role in keeping the office, customers and wider team organised and supported. You'll be joining a business that values being REAL, OBSESSED and BOLD - taking ownership, caring about the detail and always looking for ways to do things better. If you enjoy variety, take pride in your work and don't need to be told what to do next, this could be a great opportunity for you. This is what you'll be doing As the Office Manager / Administrator, you'll be the person helping keep the day-to-day operation running smoothly. Working closely with the wider team, you'll take ownership of: Customer support, acting as a key point of contact for customers via phone, email and online enquiries, dealing with order queries, delivery updates, returns and general questions while making sure issues are followed through. Office management, keeping everything behind the scenes running efficiently, from stationery and supplies to post, couriers, visitors, facilities and general office requirements. General administration, maintaining accurate records, supporting onboarding administration, keeping holiday and absence records up to date and preparing documents and reports when required. Coordinating samples and events, working closely with the warehouse team to organise sample deliveries, event equipment and sponsorship shipments, ensuring everything is tracked and delivered where it needs to be. Supporting the wider business, working across different teams and priorities to make sure information is communicated effectively and tasks are completed on time. This is what you'll bring to the team We're looking for an Office Manager / Administrator who is organised, confident and happy taking ownership. You'll enjoy working in a busy environment where priorities can change and no two days are exactly the same. You'll ideally bring: Previous experience in office administration, customer service, coordination or a similar role. Excellent organisational skills with strong attention to detail. Confident communication skills, both written and verbal, with the ability to deal professionally with customers, suppliers and colleagues. The ability to manage multiple priorities, stay calm under pressure and work independently. A proactive, can-do attitude with a genuine desire to improve how things are done.Experience working within a small, growing business, e-commerce, retail or a product-led environment would be advantageous, but isn't essential. This is what you'll get in return This is a great opportunity to join a growing business where you'll have genuine ownership, variety and visibility. You won't simply be another administrator - you'll become an important part of keeping the business moving. £28,000 - £34,000 salary depending on experience 25 days holiday + bank holidays Private healthcare Pension Annual salary review Full training and support Opportunity to grow with the business Potential progression into a broader Office Manager position A fast-paced, ambitious and supportive working environmentApply now for more information Only candidates based in UK and eligible to work in UK are allowed

Project Manager - Newport NP10 8QQ. As a Project Manager, you will be responsible for leading the delivery of a diverse range of business change and digital transformation projects, working with multidisciplinary teams across technology, operations and policy functions.

A well-established ecommerce retailer is hiring a Senior Product Owner to own a key product vertical end to end and help raise the bar for Product Ownership across the wider Digital Product team. This is a dual-mandate role. Youll take full ownership of the Browse vertical, from customer problem through to measurable commercial outcome, while acting as a hands-on coach and role model for less experienced Product Owners as the business builds out its capability. Its central to a broader shift already underway, moving the organisation from project-based, waterfall delivery towards a genuine Product Operating Model. Role: Senior Product OwnerSalary: £80,000Location: Hereford, 2/3 days per week in office What youll be doing:Own the vision, roadmap and outcomes for the Browse vertical, tightly connected to wider digital product strategy and commercial goalsMake senior-level trade-off calls across a growing roadmap, balancing tactical fixes against strategic betsUse discovery, A/B testing and qualitative and quantitative data to validate hypotheses and reduce delivery riskDefine what success looks like and track the commercial metrics that connect vertical performance to the wider North StarRun backlog refinement, articulate requirements clearly, and keep the team focused against scope creep and competing demandsDefine and embed lightweight, fit-for-purpose ceremonies, artefacts and standards in a business still maturing its agile practiceCoach and mentor junior and mid-level Product Owners across discovery, backlog management, stakeholder engagement and storytellingHelp establish and sustain a Product Owner community of practice, with shared tools, templates and playbooksAct as a visible champion for the move to a Product Operating Model, bringing sceptical stakeholders along with youPartner with UX/UI, engineering, ADLs, business analysts, data analysts and senior stakeholders to deliver against key OKRsManage and grow relationships with third-party partners (e.g. Search & Discovery, PxM) What youll need:Proven experience as a Product Owner or Product Manager, ideally within a digital retail or ecommerce environmentConfident interpreting user behaviour and commercial performance data to make decisions at paceStrong communicator with experience preparing and leading workshops, and influencing senior stakeholdersSkilled at managing conflict or resistance to keep focus on high-value outcomesTrack record of establishing strong working partnerships across a business and using them to drive changePeople management or hands-on mentoring experience, developing others to reach their potentialResilient, organised and proactive with a genuine can-do approach Nice to have:Experience leading or supporting a cross-functional product teamA clear test-and-learn mentality with a desire to constantly improveExposure to strategy work such as vision definition or objective settingExperience preparing, executing or analysing user researchExperience working within Agile frameworks and ceremonies This role would suit a senior Product Owner who wants both real ownership of a commercially significant vertical and the chance to shape how Product Ownership matures across a growing team.

Account Manager Motorsport Sales (JD) About the Job This is a remote role preferably based in Mooresville, North Carolina, or Indianapolis IN area with a willingness to travel. Company Summary. Clarendon Specialty Fasteners (CSF) is a stocking distributor of aerospace and commercial fasteners, hardware, and associated products worldwide. CSF is an authorised distributor for many leading manufacturers, with a growing presence in all major geographic markets and locations in USA, UK, Germany, Thailand, and Mexico. CSF also provides added-value services including vendor-managed services, product technical support, and in-house manufacturing capabilities for core products as well as assemblies and customer-designed products. Our customer service, on-time delivery, and quality control give Clarendon a competitive edge in the Motorsport industry. Our company ethos and core beliefs remain unchanged from our inception – to deliver the highest level of service through a strong, highly skilled team of knowledgeable individuals who are customer-focused, accountable, and reliable. Our success is proven by our continual growth – come be a part of our journey! Role Summary. Must have prior experience working in the professional racing industry. (i.e. NASCAR, Indy Car, IMSA, NHRA etc.). This account manager role plays a key part in developing our customer partnerships and developing customer service to our customers by managing inquiries, quotations, processing orders, along with providing issue resolutions with professionalism and efficiency. This role requires close collaboration with internal teams such as sales, purchasing, operations and technical/engineering support to ensure that the customer’s needs are met in a timely and accurate manner. The ideal candidate will be able to demonstrate a proactive, consultative approach, seeking new opportunities to upsell or cross-sell, account management, handling customers’ pain points with empathy and promoting our competitive advantages. Additionally, supporting other team members to drive continuous improvement and staff development, maintaining accurate records and aligning with the company core values. Our Values: We are looking for candidates who embody our core values of Agility (adaptable and responsive to change), Collaboration (working effectively with teams and stakeholders), and Empathy (understanding and caring for client and team needs). Main Duties. Customer Support and Service Excellence Assist customers in processing requests for quotes, placing orders, processing returns, and resolving any order related issues. Respond promptly and professionally to customer requests Source nonstock product requests Liaise with customers to ensure their inquiries and issues have been resolved in a professional, satisfactorily and swift matter. Handle customer complaints or concerns with empathy ensuring a swift resolution Provide a proactive and consultative approach for customers regarding their choice of products and added value services. Provide industry leading technical support to customers. Maintain proactive and consistent communication with customers to strengthen relationships and drive engagement Sales and Business Development. Exceed monthly performance indicators. Proactively identify opportunities to upsell or cross sell products and services to customers. Optimize profit margins through strategic market pricing and streamlined quoting processes. Identify, research, and recover declining or lost business with high growth potential. Explore and recommend innovative products and solutions to enhance market competitiveness. Evaluate the competitors and promote our competitive advantages. Maximize and diversify supply chain opportunities to benefit customers. Collaboration and Internal Communication. Collaborate closely with internal sales, purchasing, operations and technical support to expedite customer requests and ensure a timely resolution of customer requests and pain points. CRM and Reporting. Maintain accurate customer records in our ERP/CRM management system Record and update customer interactions and sales visit reports in line with company procedures. Reporting to the Head of Motorsport. Key Skills. Strong customer service orientation with a commitment to delivering a positive experience Comfortable working with numbers, including sales pricing and margin calculations. Tenacious, proactive, and results driven, with a strong focus on performance. Exceptional verbal and written communication skills. Highly organized, efficient and detail orientated. Experience. Proven track record in customer-facing and/or inside sales role. Demonstrated track record of being performance driven and consistently exceeding targets. Market knowledge and network connections in the region. Degree or equivalent experience preferred Benefits. 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Join a growing social housing provider in Wales as a Fire Safety Team Leader, leading a dedicated fire safety team across a diverse portfolio of residential and commercial properties. This is an excellent opportunity to join an organisation that is investing in compliance and resident safety following a major merger, while benefiting from a flexible SMART working arrangement. You'll be joining during an exciting period of growth and change, leading an established team to deliver high standards of fire safety compliance across a varied property portfolio including domestic housing, commercial units and complex buildings. I'd love to see CVs from anyone who has worked as a Fire Safety Team Leader, Fire Safety Manager, Fire Risk Assessor, Fire Safety Officer, Fire Compliance Manager, or in a similar related role. As a Fire Safety Team Leader, you will be: Leading a team of Fire Safety Technicians and Fire Safety Electrical Engineers Managing fire safety compliance across domestic and commercial properties Overseeing fire risk assessment programmes and ensuring remedial actions are completed within statutory timescales Coordinating contractors and managing fire safety projects Carrying out site inspections and maintaining compliance records Supporting the Fire Safety Manager and deputising when required Driving continuous improvement across fire safety processes and procedures I'd love to speak to anyone who has: A relevant fire safety qualification such as NEBOSH Fire, Level 4 Certificate in Fire Risk Assessment Previous experience managing fire safety compliance within social housing or a similar property environment A strong understanding of the Regulatory Reform (Fire Safety) Order 2005 Experience reviewing Fire Risk Assessments and managing remedial actions A full UK driving licence and access to a vehicle for business travel The Fire Safety Team Leader role is offering the following benefits: £45,000 - £46,500 salary SMART hybrid working with a mix of home, office and site-based working Enhanced annual leave starting at 25 days plus bank holidays, increasing with service Excellent pension scheme with generous employer contributions Private medical insurance options Electric vehicle scheme Cycle to Work scheme Health cash plan Women's health support Professional membership support Enhanced maternity, paternity and adoption benefits Excellent work-life balance with flexible working arrangements Excellent long-term career progression opportunities If this Fire Safety Team Leader role sounds like something you'd be interested in, apply now or contact Lexie on (phone number removed)

M&E Senior Project manager Sector: Data Centres Client side Location: Newport Great opportunity to work on multiple projects in a live data centre ensuring project are managed and handed back in a timely manner. As the post holder, you will be expected to have expertise in working within mission critical facilities such as complex Tier 3 or above Data Centres. A definitive understanding of building services systems, contingency procedures and be proactive in passing on this knowledge through development of the engineering team. The Project Manager will be ensuring the required standards are met and exceeded when operating critical infrastructure and reducing the down time on Projects within that operating paradigm To ensure the highest engineering standards are achieved and maintained at all times by both 3rd party specialist and engineering staff alike. To oversee competencies of 3rd party specialist and engineering staff, train, coach and mentor the engineering team to ensure maximum critical infrastructure uptime. Act as a champion for health and safety on the account and work with the local team, our vendors, and our client to maintain the highest standards. Key Tasks Ensure compliance with Client procedures and Client Risk Management Framework, through the effective management of SOP, MOP and EOP. Operate all systems within the buildings in a competent, effective and efficient manner (including HV isolations/operations). Having due regard to business risk and energy use. Making recommendations for improvement and providing concise technical reports when required. Working closely with the engineering team you should ensure that for Specialist Sub Contractors visits have been prepared and approved Standard Operating Procedures/ MOP/PTW/ Client change requests. Ensure that Specialist Sub Contractor worksheets are signed off where necessary, that quality of work has been inspected and recommendations are communicated by the Site Personnel. To provide technical support to the engineering team, and take ownership of Incident Reports and After Incident Reviews when required. Take a leading role in the technical development of all members of the engineering team. Working in partnership with Client stakeholders to drive improvements engineering competency. Attend weekly operations meetings, client meetings as requested, in conjunction with the Account Manager. Ensure the asset database and electronic O&M systems are correct and up to date. Drive a culture within the team, where energy saving and environmental sustainability is a natural behaviour. Production of quotation for critical infrastructure enhancement / remedial works Project management oversight, Operation and trouble shooting for the following: HV & LV Electrical Systems Building management system. Lighting Control system. Air conditioning System, DFU's, FCU's, AHU's and ACU's. Variable speed drives. Boilers and heating system. DRUPS and ancillary components. Single phase and three phase motors. Emergency lighting. Personal Qualities: Minimum of 5 years relevant experience in Data Centre or Critical Environment project delivery A nationally recognised M&E qualification to at least HND standard or 10 year's relevant experience Strong communication skills and the ability to deal with all levels of staff. Ability to lead, motivate and direct a small team of technicians/operatives. Proactive in achieving the highest standard of operation. Have good IT and report writing skills. Your expert recruitment consultant is Trevor Parsons, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Site Total Facilities Manager - Fixed Term Contract Location: HMP Albany, 55 Parkhurst Rd, Newport. PO30 5RS Salary: £59,584.68 per annum - FTC Contract: Permanent - 39hrs per week - Mon-Fri We are seeking a dedicated Site Total Facilities Manager to join our team at HMP Albany, a category B, adult male prison. Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Albany runs like a self-contained city, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Site Manager you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Site Manager with a combination of: - Experience of facilities management - Experience of managing budgets - Experience of managing staff teams of 15+ - Experience of operating in a Prison or Military environment - Desirable - Completed a recognised apprenticeship in a facilities / building services trade, or have two years of recognised experience - IOSH Qualification - Desirable - Good Health & Safety knowledge - Excellent organisational, time management and people skills If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone. Future Plans. GFSL has been notified by it's shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027. Pride in People - Do the Right thing - One Team An ISO 9001 Certified Company

Operations Manager Location: South Wales - UK Wide Travel & Home Working Salary: £60,000 - £80,000 Job Type: Permanent About the Opportunity We are seeking an experienced and ambitious Operations Manager to play a key leadership role in driving operational excellence and supporting the future growth of the business. This is an ideal opportunity for someone with a strong background in the mechanical engineering sector, particularly within welding, fabrication, pipework, mechanical installation or industrial maintenance environments, who is ready to step away from a hands-on role and transition into a strategic operational leadership position. Working closely with senior leadership, you will oversee workforce management, operational performance, resource planning and business improvement initiatives across multiple sites nationwide. This hybrid role offers a blend of field-based responsibilities, travel to operational locations across the UK, and home-based working. The Role As Operations Manager, you will take ownership of the day-to-day operational delivery of the business while helping shape its long-term direction. You will be responsible for ensuring projects are adequately resourced, teams are supported and developed, and operational processes are aligned with the company's growth objectives. This role requires a hands-on leader who understands the realities of mechanical engineering environments while possessing the commercial awareness and leadership capability to drive continuous improvement and organisational success. Key Responsibilities Lead and support operational teams across multiple UK locations. Manage workforce planning, resource allocation and labour utilisation. Develop and implement operational strategies to support business growth. Monitor project delivery, productivity and operational performance. Work closely with senior management to identify business improvement opportunities. Ensure compliance with health, safety, quality and industry standards. Support recruitment, training and development of engineering personnel. Build strong relationships with clients, suppliers and internal stakeholders. Drive operational efficiency and promote best practice across the business. Provide leadership and direction to site-based management and engineering teams. Contribute to future business planning, succession planning and organisational development. Analyse operational data and reporting to support informed decision-making.About You We are looking for an operational leader who has progressed through a mechanical engineering environment and understands the challenges of delivering engineering services in demanding industrial settings. Essential Requirements Previous experience within a mechanical engineering, welding, fabrication or industrial services environment. Proven leadership experience managing operational teams, projects or multiple sites. Strong people management and workforce planning capabilities. Excellent communication and stakeholder management skills. Commercial awareness with the ability to support business growth and profitability. Understanding of health, safety and quality requirements within engineering environments. Willingness to travel nationally as required.Desirable Experience Background as a Mechanical Supervisor, Site Manager, Project Manager, Operations Supervisor or similar leadership role. Experience within industrial maintenance, manufacturing, engineering services or construction-related engineering sectors. Knowledge of business improvement, operational transformation or change management initiatives. Relevant engineering qualifications or leadership/management certifications.What's on Offer Competitive salary of £60,000 - £80,000 depending on experience. Hybrid working arrangement. Opportunity to influence the future direction of a growing business. Varied role combining operational leadership, strategic planning and workforce management. Career progression within a respected mechanical engineering organisation. Company benefits package.Apply Now If you have built your career within mechanical engineering and are looking to move beyond the tools into a strategic leadership position where you can shape operational success and business growth, we'd like to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

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