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Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… A superb opportunity to join the Global Projects Operations team, the department responsible for ensuring the effective planning, delivery, and governance of all new projects across WBD Global Experiences, Tours and Retail. Acting as the central hub for project coordination, the team provide the framework, tools, and operational oversight that enable project teams to deliver high‑quality outcomes on time and within budget. As Senior Manager, Show Technical Services you will provide oversight to all show technical functions across WBD Global Experiences, Tours and Retail for new Projects. The role is responsible for ensuring that all technical standards, procedures, systems, and equipment of Show Technical Services are delivered across all new projects globally, ensuring governance and working in close partnership with creative partners, technical vendors and internal key stakeholders. This role requires domestic travel within the U.K., as well as US, Asia and other international locations as required. Role Accountabilities • Lead the global delivery and standardisation of show technology across WBD Global Experiences, ensuring compliance with technical standards for AV, show control, networks, and interactive systems., • Provide technical leadership to new projects, working with designers, vendors, and internal teams to ensure scalable, maintainable, and high‑uptime show solutions., • Drive innovation and consistency by researching emerging technologies, standardising control methodologies, and supporting global procurement and vendor strategies., • Ensure seamless integration of show systems with facilities and IT infrastructure, incorporating redundancy, failsafe design, and future‑proofed flexibility., • Oversee operational readiness through technical documentation, training, service level agreements, and ongoing maintenance strategies for global sites., • Support global growth by developing technical teams, managing budgets for new openings, collaborating with filmmakers to preserve creative intent, and travelling to sites as required., • Support Technical Service Managers for existing Global Experiences, Tours and Retail locations with forward planning, budget and workforce development to ensure sustainable growth., • Provide comparative show technology analysis and performance data to stakeholders, driving KPIs, system uptime, and high visitor satisfaction., • Lead and promote a strong global safety culture through preventative maintenance, auditing, asset management, and compliance., • Oversee and support technical solutions for tours and retail where required, ensuring systems enhance operations, guest flow, and queue management., • Maximise global show technology asset management by analysing performance data, protecting assets, and supporting long‑term financial and infrastructure planning., • Foster a collaborative and inclusive technical culture by supporting global feature delivery, addressing local challenges, and advising on best practice across sites. Essential Skills • Extensive experience or equivalent background in live entertainment, theme park operations and management, theatre, special events, • Proven track record in hands on technical services management, including electrical systems, rigging practices and show based H&S compliance., • Wide knowledge and proficiency in show control, technical software systems and programs., • Management / leadership experience of departments, budgets and staff with proven track record in training, developing and influencing others, • Strong interpersonal and analytical skills, • Able to work independently under pressure delivering against multiple, short- and long-term delivery deadlines, • Project management qualification or demonstrable experience, • Solid understanding and qualification of all relevant workplace health and safety management, preferably underpinned by an IOSH/ NEBOSH or equivalent qualification., • Must be able to travel worldwide and work across multiple time-zones Working Pattern This role is based mainly in Leavesden, UK with some domestic and international travel when required. Flexibility in working hours is needed to accommodate multiple time zones. #SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... We have had an exciting new position open up working within our dynamic Technical Services team, responsible for show systems, lighting and sound at the Warner Bros. Studio Tour - The Making Of Harry Potter. The role has frontline Duty Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers. This is a twelve-month fixed term contract position. Your Role Accountabilities... * Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience * Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards. * Assist with the delivery of live events as and when required * Ensure public and staff safety at all times * Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span * Comply with internal health and safety regulations and working practices at all times * Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive * Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team * Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts Qualifications & Experiences... * Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry * Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events * Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required * Basic carpentry and maintenance skills and a good working knowledge of workshop environments * Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site * Proven IT skills with a sound knowledge of Microsoft Office and associated packages * Basic knowledge of I.T switch networks and I.P based control systems Working Pattern This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish). The successful candidate will be required to work every other weekend as part of the regular schedule. #SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... We have had an exciting new position open up working within our dynamic Technical Services team, responsible for show systems, lighting and sound at the Warner Bros. Studio Tour - The Making Of Harry Potter. The role has frontline Duty Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers. This is a twelve-month fixed term contract position. Your Role Accountabilities... * Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience * Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards. * Assist with the delivery of live events as and when required * Ensure public and staff safety at all times * Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span * Comply with internal health and safety regulations and working practices at all times * Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive * Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team * Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts Qualifications & Experiences... * Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry * Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events * Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required * Basic carpentry and maintenance skills and a good working knowledge of workshop environments * Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site * Proven IT skills with a sound knowledge of Microsoft Office and associated packages * Basic knowledge of I.T switch networks and I.P based control systems Working Pattern This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish). The successful candidate will be required to work every other weekend as part of the regular schedule. #SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... We have had an exciting new position open up working within our dynamic Technical Services team, responsible for show systems, lighting and sound at the Warner Bros. Studio Tour - The Making Of Harry Potter. The role has frontline Duty Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers. This is a twelve-month fixed term contract position. Your Role Accountabilities... * Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience * Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards. * Assist with the delivery of live events as and when required * Ensure public and staff safety at all times * Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span * Comply with internal health and safety regulations and working practices at all times * Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive * Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team * Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts Qualifications & Experiences... * Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry * Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events * Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required * Basic carpentry and maintenance skills and a good working knowledge of workshop environments * Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site * Proven IT skills with a sound knowledge of Microsoft Office and associated packages * Basic knowledge of I.T switch networks and I.P based control systems Working Pattern This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish). The successful candidate will be required to work every other weekend as part of the regular schedule. #SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Job Description Rivers Hospital, Sawbridgeworth Full Time, 37.5 hours per week The role At Ramsay Health Care UK, we know our people are our most important asset. Join us and you’ll help to develop and grow your in-hospital pharmacy team to play a key role in delivering exceptional care to our patients. Leading the Pharmacy department, you’ll help develop all Pharmacy services available at the hospital, driving innovation and improvement in one of the UK’s leading independent healthcare providers. Not only will you be valued here for the skills and expertise you bring as a Pharmacy Manager, but you’ll also have the chance to build on them, too, through our Ramsay Academy. We put the patient at the heart of everything we do – and you will too, with a can-do attitude that will make a huge difference to our Pharmacy service, our patients and your team. Where you’ll be based The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties. The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs. The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures. What you’ll bring with you * Current registration as a Pharmacist with the GPhC - General Pharmaceutical Council * Clinical Diploma or equivalent clinical pharmacist experience * Experience in a management role, carrying out staff appraisal, development and training * Familiarity with electronic stock control systems * Policy, procedure and/or guideline development experience * Experience of safe medication practice * Audit and data analysis experience * Incident report and investigation * Participate in a rotational schedule, which may include working weekends to ensure continuity of clinical services. * Provide support for the Pharmacy on-call rota, assisting with urgent medication-related queries and ensuring timely access to essential medicines outside of standard hours. * Budgetary and Change management experience – desirable * Business case development experience – desirable Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people: Health, Wellbeing & Financial Security • Private Medical Cover, with the option to add your partner and dependants, • Discounted Bupa Dental Insurance, • Life Assurance (Death in Service) x3 your base salary, • Private Pension, with Ramsay matching up to 5% after a qualifying period, • Employee Assistance Programme Work–Life Balance • 25 days annual leave + bank holidays, with the option to buy or sell additional days, • Flexible shift patterns, where possible, • Family friendly policies including enhanced parental leave, • Volunteer leave to support causes that matter to you Career Development & Recognition • Training and Development via the Ramsay Academy to support your career development, • Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks • Access to our benefits platform, offering a wide range of discounts, • Cycle2Work scheme, • Subsidised staff restaurant, where possible, • Free parking on site, where possible About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... An exciting opportunity has opened with the Trade Marketing team at Warner Bros. Studio Tour London - The Making of Harry Potter. As Senior Trade Coordinator you will supports the Trade marketing team in the day‑to‑day management of WBSTL Trade partners, ensuring a high standard of customer service and operational delivery. Acting as the main point of contact for WBSTL Trade partners, you will build effective relationships with internal teams and external partners, coordinate and attend Trade shows & events in the UK and overseas and maintain accurate and up‑to‑date administrative processes. You will contribute to the planning and communication of Trade sales activity, monitor partner performance, and help identify new opportunities across key and developing markets. Based at Warner Bros. Studio Tour London, the role supports the Trade team in the UK and beyond. Key Responsibilities • Act as the primary point of contact for WBSTL Trade partners, building and maintaining effective relationships with internal stakeholders and external partners., • Support the growth and promotion of the Studio Tour by coordinating trade activity, including trade shows, sales missions, onboarding new trade partners and representing the business at industry events., • Maintain accurate and compliant trade operations by managing administrative processes, databases, marketing materials, sales presentations, and ad‑hoc projects in line with internal approvals and brand guidelines., • Identify and develop new Travel Trade opportunities in partnership with the Trade Account Manager, supporting annual ticket allocations based on performance, insights, and future growth potential., • Analyse and monitor Trade partner sales performance, work with Insights team to identify trends and provide data‑led recommendations. Skills Required • Confident presenter with strong communication skills (both written and verbal), • Proven influencing and negotiation skills., • Excellent organisation and prioritisation skills with the ability to manage multiple deadlines, • Strong attention to detail., • Proven IT skills with a sound knowledge of Microsoft Office., • Experience in the leisure / tourism / attractions industry an advantage., • Educated to A level standard (or equivalent) with strong representation in Maths and English, • Valid passport essential (international travel required). Please Note: This role will require regular working during evenings, weekends and school holidays which are the peak operating times. #T&R Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

IT Service Delivery Manager Location: Watford (Hybrid: 3 days office / 2 days WFH)Salary: Up to £80,000 + bonusBenefits: Private healthcare, £500 monthly car allowanceHours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Delivery Manager to take ownership of end-to-end IT service delivery across their front office environment. This is a key leadership role responsible for ensuring services consistently deliver business value, operate efficiently, and meet the needs of a fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model—applying strong SIAM, ITIL, and IT Asset Management best practice. A major focus of the role is driving service quality, operational performance, and continuous improvement, while building strong relationships with business stakeholders and internal technology teams. Key Responsibilities Service Leadership & Business Partnership • Build trusted relationships with stakeholders to understand business drivers and ensure IT services support operational performance., • Manage the lifecycle of all front office services: from design to operation and improvement., • Maintain accurate Service Catalogue, CMDB, and hardware/software repositories., • Ensure smooth transition of new or changed services into operations., • Service Desk & end-user support, • Desktop, laptop & tablet provisioning/repair, • Software asset management & licensing, • Mobile phone services, • Peripherals & accessories support, • Printing/scanning services, • Integrate processes across internal teams and external suppliers., • Ensure all vendors adhere to standards and governance frameworks., • Monitor SLAs, KPIs and drive service improvements., • Ensure timely resolution and drive root cause prevention., • Lead initiatives to enhance user experience and service efficiency. Essential Experience: • Strong background managing end-user workplace services (service desk, devices, mobile, printers, software licensing)., • Proven delivery in multi-vendor or outsourced IT environments., • Expertise in IT Asset Management, ITIL and SIAM., • Excellent stakeholder management and communication skills., • Solid experience in incident, problem, and change management., • Comfortable managing budgets and reporting service performance., • Familiarity with front office business processes., • Experience leading operational teams of 6–10 people.

IT Service Manager Location: Watford (Hybrid: 3 days office / 2 days WFH)Salary: Up to £80,000 + bonusBenefits: Private healthcare, £500/month car allowanceHours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Manager to take ownership of end-to-end IT service delivery across core infrastructure and enterprise technology platforms. This role is critical to ensuring the stability, performance, and scalability of foundational IT services that underpin the entire business. Operating in a multi-vendor, outsourced environment, you will drive service excellence, governance, and continual improvement across hosting, networks, enterprise applications, cybersecurity tooling, and site infrastructure. You will work closely with internal teams and external partners, applying SIAM principles to coordinate cohesive, high-quality service delivery aligned with SLAs, compliance standards, and business goals. Key Responsibilities End-to-End Service Management • Own the lifecycle of back office services—from design and transition through to operation and retirement., • Maintain accurate Service Catalogue and CMDB data, ensuring clear service ownership and dependencies., • Align service delivery to business outcomes such as stability, cost optimisation, and risk reduction., • Conduct quarterly value reviews with stakeholders., • Coordinate internal teams, global IT, and outsourced suppliers under a unified governance model., • Ensure consistent processes, standards, and performance across all partners., • Analyse service trends and lead improvement initiatives in stability, automation, and efficiency., • Deliver structured service reviews and improvement roadmaps., • Ensure adherence to IT policies, cybersecurity standards, and audit requirements., • Work with Service Managers across other domains to deliver frictionless end-to-end IT services., • Partner with Product Management, Architecture, and Vendor Management to ensure strategic alignment. Essential Experience: • Strong background managing infrastructure services (servers, networks, hosting, storage, databases, AD, data centres)., • Experience in multi-vendor or outsourced delivery environments., • Proficiency supporting enterprise applications including Microsoft 365., • Excellent stakeholder management and communication skills., • Strong ITIL and SIAM expertise., • Experience across incident, problem, and change management., • Comfort with budget oversight and cost allocation., • Experience leading teams within a matrix environment., • Knowledge of back office business processes and systems., • Strong analytical and process-improvement mindset.

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi-vendor, outsourced environment. You will ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed • Proven experience managing end-user workplace services (service desk, devices, telephony, printers, software licensing, etc.), • Experience managing services in multi-vendor, managed service, or outsourced environments, • Strong knowledge of IT asset management best practices, • Excellent stakeholder management and relationship-building skills, • Hands-on experience with ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Budget and cost allocation experience, • Business-focused, service-driven mindset, • Excellent communication and presentation skills, • Strong documentation and reporting capabilities, • Experience leading teams in a matrix environment, • IT service management (ITIL, SIAM) - Expert, • Incident, problem, and change management - Competent, • Stakeholder engagement & communication - Accomplished, • Service portfolio and catalogue management - Competent, • Budget & financial management - Competent, • Vendor management - Competent, • Hardware & software asset management (full lifecycle) - Competent If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

MS667 - Back Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities: • You will be responsible for the delivery and management of the following back office IT services:, • Management of user access, permissions and data security for shared drives and core systems., • Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms., • Oversight of servers, networks, storage, databases and active directory services., • Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security., • Operational alignment with cyber security for controls, tools and compliance requirements., • Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure., • Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies., • Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction., • Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement., • Benchmark services and costs against market standards to ensure efficiency and value for money., • Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model., • Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management., • Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements., • Manage risks associated with back office services, maintaining audit readiness and operational resilience., • Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption., • Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains., • Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use., • Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres)., • Experience managing IT services in a multi-vendor, outsourced environment., • Experience supporting key applications (Microsoft 365)., • Strong stakeholder management and relationship-building skills., • Experience with ITIL and SIAM methodologies., • Experience in incident, problem and change management., • Experience managing budgets and cost allocation., • Business-focused, service-driven mindset., • Familiarity with back office business processes and systems., • Excellent communication and presentation skills., • Ability to produce high-quality documentation and reporting., • Self-motivated, results-oriented, able to work independently and in teams., • IT service management (ITIL, SIAM)., • Competent in incident, problem and change management., • Stakeholder engagement and communication., • Service portfolio and catalogue management., • Budget and financial management., • Vendor management., • Process improvement and governance., • Business analysis and requirements gathering., • Technical knowledge of infrastructure and hosting., • Security clearance may be required., • Willingness to work flexibly, including outside normal working hours if required., • Willingness to travel to other locations, suppliers or vendors as needed.

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: • Managing user access, shared drive permissions, and data security, • Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions), • Managing servers, networks, storage, databases, and Active Directory, • Overseeing on-prem, private cloud, and public cloud hosting environments, • Working with Cyber Security teams to meet tooling, control, and compliance requirements, • Managing site infrastructure setup, changes, ramp-downs, decommissioning, and archiving, • Ensuring service integration and governance in a multi-vendor ecosystem Essential Experience: • Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres), • Experience managing IT services in a multi-vendor, outsourced environment, • Strong experience supporting Microsoft O365, • Excellent stakeholder management and relationship-building skills, • Practical experience with ITIL and SIAM methodologies, • Solid understanding of incident, problem, and change management, • Experience managing budgets and cost allocation, • Business-focused, service-driven mindset, • Familiarity with back-office business processes and supporting systems, • Excellent written and verbal communication skills, • Ability to produce high-quality documentation and reporting, • Expert knowledge of IT service management (ITIL, SIAM), • Competent in incident, problem, and change management, • Strong stakeholder engagement and communication skills (accomplished), • Competent in service portfolio and catalogue management, • Competent in budget and financial management, • Accomplished vendor management capability, • Competent process improvement and governance skills, • Practiced business analysis and requirements-gathering ability If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Project Manager – Based in Watford - £40,000 to £50,000 Are you a Project Manager who enjoys driving real change and improving the way a business operates? Do you want to play a key role in a major digital transformation programme where your work will have a visible and lasting impact? We are delighted to be partnering with a highly regarded, family-run SME based near Watford. Known for its strong values, collaborative culture and ambitious growth plans, this is a business where people genuinely enjoy working and where your contribution will be recognised. They are now looking to appoint a Project Manager to support the delivery of a business-critical transformation programme over the next 12–18 months. This role offers the opportunity to work closely with senior leadership and the existing Project Manager to deliver a range of key initiatives focused on improving systems, processes and overall efficiency. You will be involved in projects such as the implementation of a new customer portal, embedding operational workflows into new systems, and supporting integrations across multiple platforms. It is a hands-on role where you will take ownership of projects from planning through to delivery, ensuring everything runs smoothly and delivers real value to the business. You will be responsible for defining project scope, managing timelines, coordinating stakeholders across departments and ensuring clear communication throughout. You will identify risks early, resolve issues effectively and maintain momentum across multiple workstreams. This role requires someone who is comfortable working in a fast-paced environment, able to bring structure and organisation, and confident influencing people at all levels. The successful candidate will have previous experience in a Project Manager or similar role, ideally within an SME or a business undergoing change. You will have a track record of delivering internal projects focused on systems, processes or operational improvements, along with strong communication and stakeholder management skills. A proactive, hands-on approach is essential, as is the ability to take ownership and drive projects forward. This is a fantastic opportunity to join a business at a pivotal point in its journey, where you can genuinely make an impact and see the results of your work. The role is offered on an initial 6-month fixed-term contract with the potential for extension depending on project progress. If you are looking for a role where you can take ownership, drive meaningful change and be part of a supportive and forward-thinking team, we would love to hear from you. If this is you please apply ASAP as the recruitment process is likely to move swiftly. . We do our best to reply to EVERY application! We have been candidates too and we work hard to treat you in the same way that we would want to be treated. Therefore, we try not to rely on a generic advert disclaimer as this is something that is important for us and the businesses we partner with. Given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, many of our responses will be via email as we simply can’t call every application - We know that may not quite what you want to hear but we hope you’ll understand and that you like our approach. We work with great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us, and our clients stronger, more creative and ultimately better at what we all do. Short-listed candidates will obviously be contacted for this specific role and, regardless of the outcome of this process, feel free to utilise the 'job seeker resources’ on our website.

We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence.You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance.The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations.Key Responsibilities • Deliver ERP, CRM and enterprise software projects end-to-end, • Enterprise Infrastructure implementations end-to-end, • Define scope, plans and milestones across multi disciplinary teams, • Lead implementation, configuration, customisation and integrations, • Oversee data migration, cutover and validation activity, • Manage vendors, suppliers and technical teams, • Run governance, RAID management and progress reporting, • Support business change and user adoption, • Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow), • Full software delivery lifecycle: requirements, build, test, migration, go live, • Managing data migration and integrations, • Working with Agile and Waterfall methods, • Strong stakeholder and vendor management, • Managing software budgets and commercial approvals, • Using Jira, MS Project Online, DevOps or similar tools

MS668 - Front Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 + packageOverview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice.Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.Duties and Responsibilities: • Manage delivery of front office IT services including end-user support and incident management, • Oversee hardware lifecycle: procurement, deployment, maintenance, and repair, • Manage software licensing, compliance, and asset tracking, • Support mobile devices, telephony, printing, and end-user equipment, • Build strong relationships with stakeholders and align services to business needs, • Manage full service lifecycle from design through to improvement and retirement, • Maintain accurate records across service catalogue, CMDB, and asset repositories, • Ensure smooth transition of new or changed services into operations, • Drive automation and continuous improvement initiatives, • Apply SIAM principles to manage internal teams and external suppliers, • Monitor service performance against SLAs/KPIs and conduct service reviews, • Manage service costs and budgets, ensuring value for money, • Provide performance and financial reporting to stakeholders, • Ensure effective incident resolution and root cause analysis, • Lead service improvements to enhance performance and user experience, • Collaborate with other Service Managers and IT teams for consistency, • Support IT asset audits and ensure compliance with policies, • Experience delivering end-user IT services (service desk, devices, software, etc.), • Experience in multi-vendor or outsourced environments, • Knowledge of IT asset management best practices, • Understanding of ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Strong stakeholder engagement and communication skills, • Budget and vendor management experience, • Service-driven, business-focused mindset, • Strong organisational and documentation skills, • Security clearance may be required, • Flexible working and travel as needed

FIRST AND LAST NAME IN OLIVE OIL For over 150 years, Filippo Berio has been synonymous with authentic premium olive oil and uncompromising quality. Today, we continue to grow our trusted brand across the UK grocery, discounter & wholesale landscape, across multiple category’s, bringing Authentic Italian excellence to every kitchen! The role We’re looking for a dynamic Senior National Account Manager to drive Filippo Berio’s growth across Grocery Multiples. In this pivotal role, you will build influential customer relationships, lead annual account planning, and deliver against ambitious sales, volume, and profit targets. You’ll manage promotional investment, identify new business opportunities, and optimise product availability and merchandising to maximise category performance. Working cross‑functionally with Marketing, Sales, Finance, Logistics and external retail partners, you’ll act as the key catalyst for brand success — bringing commercial acumen, strategic thinking, and a proactive, results‑driven mindset to one of the most iconic brands in the category. The ideal fit • Experience in a Senior / National Account Manager role or equivalent, • Must have experience managing a P&L within Top 4 Grocery., • Ideally exposure to Tesco and/or Sainsburys, • Passion for achievement; integrity and drive with a strong desire to make things happen, • Is a change champion and pioneers new ideas and approaches, • Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate, • Comfortable working in a small dynamic team, • Self starter Salary: £competitive to attract the right talent. (Please discuss with FMCGExec) Location: Circa 3 days in Borehamwood HQ. If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch. Please Note – This is an exclusive agreement between Filippo Berio and FMCGExec so all third party applications will be forwarded on to Chloe to manage as part of our agreed process.

Are you a driven B2B sales professional who knows how to open doors, build relationships, and convert prospects into meetings? This is a genuinely exciting opportunity to join a specialist, high-performing team operating in the dynamic world of workplace change — and to play a central role in fuelling their growth pipeline. You won't be cold-calling into the unknown. You'll be provided with a curated pool of pre-identified prospects — companies with active or upcoming workplace change projects — and given the tools, platform, and support to convert them into qualified appointments for an established sales team of five. THE ROLE As Business Development Manager, your focus is generating qualified appointments and Microsoft Teams meetings through structured, multi-channel outreach campaigns. Using the Apollo.io CRM platform, you'll design and execute targeted sequences — email, LinkedIn, and phone — aimed at senior decision-makers across procurement, facilities, workplace, and operations functions. This isn't a passive, reactive role. You'll be crafting compelling messaging, refining scripts, creating content for LinkedIn and email marketing, and working closely with the sales team to sharpen what works. It's a role for someone who takes ownership, loves the process of prospecting, and finds real satisfaction in hitting — and beating — their targets. WHO WE'RE LOOKING FOR Candidates will ideally come from a B2B sales or business development background within any of the following sectors — though we're open-minded. If you can sell, we want to hear from you: • Workplace change, fit-out, or workplace design, • Commercial moving, business relocation, or removal services, • Facilities management or property services, • Office furniture, interior fit-out, or FF&E supply, • Commercial real estate or property consultancy, • Document management, records storage, or shredding services, • Technology solutions (AV, IT, telecoms) sold into corporate environments, • Business services — fleet, energy, waste, or similar B2B consultative sales, • Project management or change management consultancy KEY RESPONSIBILITIES • Design and execute outbound sales campaigns using Apollo.io, • Build and optimise multi-channel outreach sequences (email, LinkedIn, phone), • Develop compelling scripts, messaging, and tailored value propositions, • Conduct outreach to senior decision-makers and qualify opportunities, • Book appointments and Microsoft Teams meetings for the sales team, • Maintain accurate CRM records and track activity within Apollo.io, • Follow up in a timely, structured way to maximise conversions, • Collaborate with the sales team to continuously improve campaign performance, • Create LinkedIn posts, case studies, and email content to support brand visibility, • Consistently meet and exceed appointment-setting KPIs WHAT YOU’LL NEED ESSENTIAL: • Minimum 2 years' B2B sales or telesales experience, ideally in business services, • Proven track record in outbound prospecting and appointment setting, • Strong written and verbal communication skills, • Ability to craft persuasive, personalised outreach messages and scripts, • Confidence engaging with senior stakeholders and C-suite decision-makers, • Self-motivated, organised, and comfortable working to clear targets DESIRABLE: • Hands-on experience with Apollo.io for campaign setup and reporting, • Familiarity with LinkedIn Sales Navigator or similar prospecting tools, • Background selling into workplace, FM, property, or transformation sectors, • Experience supporting or working alongside a multi-person sales team, • Flair for social media, content creation, or email marketing WHAT'S ON OFFER • A defined and qualified prospect pool — no cold lists, no guesswork, • Competitive base salary plus performance-based commission, • Clear KPIs and structured support from day one, • The opportunity to work closely with an experienced, high-performing sales team If this sounds like the kind of role where you'd thrive, we'd love to hear from you. Apply now with your CV and a brief note on your most relevant experience.

FIRST AND LAST NAME IN OLIVE OIL For over 150 years, Filippo Berio has been synonymous with authentic premium olive oil and uncompromising quality. Today, we continue to grow our trusted brand across the UK grocery, discounter & wholesale landscape, across multiple category’s, bringing Authentic Italian excellence to every kitchen! The role We’re seeking an ambitious Junior National Account Manager to accelerate Filippo Berio’s growth across key retail and discounter channels. In this commercially critical role, you’ll manage a portfolio of national accounts, lead strategic planning and negotiations, and deliver volume, value and profit targets with full P&L ownership. You’ll build trusted relationships with buyers, shape and execute Joint Business Plans, and drive NPD listings and category growth. Working collaboratively with Marketing, Category, Supply Chain and Finance, you’ll ensure flawless delivery of launches and promotions while using data sources such as Kantar, Nielsen and IRI to unlock insights and identify new opportunities. If you thrive in a fast‑paced FMCG environment and want to play a key role in the success of an iconic global brand, this is the perfect next step in your career. The ideal fit • Experience in a National Account Executive role or equivalent, • Have experience managing a P&L, • Passion for achievement; integrity and drive with a strong desire to make things happen, • Is a change champion and pioneers new ideas and approaches, • Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate, • Comfortable working in a small dynamic team, • Self starter Salary: £competitive to attract the right talent. (Please discuss with FMCGExec) Location: Circa 3 days in Borehamwood HQ. If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch. Please Note – This is an exclusive agreement between Filippo Berio and FMCGExec so all third-party applications will be forwarded on to Chloe to manage as part of our agreed process.

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident IT Project Manager to work with our DevOps team and newly formed Project Management Office to support the development, direction, and delivery of IT services covering college infrastructure, including on-premise, SaaS and cloud services across storage, network, firewalls, and management systems. What you will be doing on a daily basis, working with stakeholders, executive c-suite and IT teams to deliver critical modern systems for the business. Provide IT Project management support for all Company Core strategic projects. Technical knowledge required: Cisco networking, Firewalls, Windows Server, SQL, Database Concepts, AD, Virtualisation, Microsoft 365 / Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support the delivery of critical large IT projects as part of the colleges project management office. You will be responsible for leading large projects to ensure the delivery of the business transformation strategy to modernise IT. DUTIES AND RESPONSIBILITIES • Define the scope, goals, deliverables and project plan with schedules for multiple projects., • Estimate costs, manage budgets and correctly allocate resources., • Proactively identify risks, solve technical or personnel issues, and implement contingency plans to ensure projects are successful., • Act as the main point of contact, providing regular status updates, and aligning project goals with business objectives., • Motivate, coach, directing and guiding cross-functional teams to deliver project deliverables., • Utilize project management tooling to monitor progress and maintain comprehensive project documentation., • Support service transition from project to production ensuring a support model with monitoring is in place for go live., • Ensure projects are delivered to a high-standard meeting requirements, control processes and regular quality assessments., • Manage and plan release schedules for deliverables as part of change control., • Ensure to review any relevant legislation that could impact the project., • Challenge the accepted way of working within WHC Group and encourage colleagues to think differently and innovatively. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you’ll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home.

• Job Title: Regulatory Affairs Manager (Wound Care), • Location: Watford Area, Hertfordshire, UK – 100% On‑Site, • Job Type: Full-Time, permanent role 5+ Years’ Experience in UK CE Marking & ISO 13485 Required Cpl Life Sciences is partnering with a small but growing medical device organisation specialises in innovative wound care solutions designed to improve healing outcomes and patient quality of life. With an expanding product portfolio and a commitment to quality, safety, and regulatory excellence, the business is seeking an experienced Regulatory Manager to lead and strengthen regulatory operations. As the Regulatory Manager, you will take ownership of all regulatory activities for a range of Class I medical devices, ensuring full compliance with UKCA, CE, and relevant UK MDR/ISO 13485 requirements. You will act as the key regulatory authority within the organisation, partnering closely with Quality, R&D, Operations, and external stakeholders to ensure timely approvals, compliant documentation, and smooth market access. This position is ideal for a hands‑on regulatory professional who thrives in a small but growing organisation. You will be responsible for anything regulatory-related and will be the face of the function. Key Responsibilities Regulatory Strategy & Compliance • Lead regulatory compliance for Class I wound‑care medical devices across UK and EU markets., • Manage and maintain all Technical Files, ensuring alignment with UK and EU requirements and ISO 13485 requirements., • Oversee and update Declarations of Conformity, UKCA/CE marking processes, and product registrations., • Ensure all regulatory documentation meets current standards, including risk management files, clinical evaluations (where applicable), PMS documentation, and labelling., • Work closely with the Quality team to maintain a compliant ISO 13485 Quality Management System., • Provide regulatory guidance to R&D, Operations, and Commercial teams during product development, change control, and lifecycle management., • Review and approve labelling, artwork, IFUs, packaging, and promotional materials for compliance., • Support Post‑Market Surveillance activities, including vigilance reporting and trending., • Ensure timely assessment and documentation of product changes, field actions, and regulatory updates. About You Essential Requirements • Minimum 5 years’ regulatory experience within the medical device industry, specifically with UK/EU Class I devices., • Proven expertise in CE marking, UKCA requirements, and building/maintaining technical documentation., • Strong working knowledge of ISO 13485., • Experience collaborating with cross‑functional teams in a manufacturing or R&D environment., • Excellent attention to detail, strong communication skills, and ability to manage multiple projects., • Experience within wound care or similar product categories., • Exposure to higher‑class devices or notified body interactions., • Understanding of risk management (ISO 14971). What the Company Offers • Opportunity to take full ownership of the regulatory function within a growing business., • Close‑knit team environment with genuine influence over product and compliance direction., • Competitive salary and benefits package., • Career growth as the business scales and expands regulatory operations. Please not this role does not offer job sponsorship and you MUST hold the full right to work in the UK now and in the future without any restrictions. As mentioned above this role is 100% on site and you must live in a commutable distance. For more information please contact

Compliance Manager (Standalone) Insurance Broking IDEX Consulting is partnered with an established insurance broker to appoint a Standalone Compliance Manager to take full ownership of the compliance function from its Watford office. This is a broad, hands-on leadership role with responsibility for the day-to-day management and ongoing development of compliance across the business. The framework is established, but following recent change within the function, the firm is seeking an experienced individual who can provide stability, oversight and confident regulatory stewardship. You will operate as the internal compliance lead, ensuring the business maintains strong FCA standards while delivering pragmatic, commercially aware advice to senior management. The Role The position covers the full spectrum of FCA-regulated broking activity, including: • Ownership of the Compliance Monitoring Programme, • SMCR oversight, documentation and Conduct Rules governance, • Regulatory reporting and FCA liaison, • Financial promotions review and approval, • Complaints oversight and root cause analysis, • Product governance and fair value assessments, • Maintenance of policies, procedures and compliance calendar, • Board reporting and risk register management, • Oversight of any outsourced compliance support arrangements You will act as a visible and trusted adviser across the organisation, embedding regulatory awareness into day-to-day operations while ensuring proportionate governance within a lean structure. This role would suit a compliance professional who: • Has experience within an FCA-regulated insurance broker, • Is comfortable operating in a standalone capacity, • Understands SMCR allocation and governance requirements, • Can balance regulatory robustness with commercial pragmatism, • Enjoys ownership, visibility and accountability The business offers a supportive environment where compliance is valued and senior leadership engagement is strong. This is an opportunity for someone who wants breadth, autonomy and long-term stability rather than a short-term remediation or transformation mandate.

Senior Customer Services, Logistics & Distribution Manager Full-time, permanent 1 day of working from home per week Watford COMPANY OVERVIEW Designer Parfums is a fast-growing, dynamic global fragrance company in the perfume & cosmetics industry, with a UK base in London and international ambition, with active business in around 70 markets. We are a small family-owned business, and we are proud to create, develop, and distribute brands from a fantastic portfolio of heritage classics to celebrity trend-led fragrances. We are brand owners and licensees for GHOST, JENNIFER LOPEZ, HAWAIIAN TROPIC, CERRUTI, PLAYBOY & JEAN LOUIS SCHERRER, and proud to be distributors for ARIANA GRANDE, GUY LAROCHE, PALOMA PICASSO, AIGNER & GANT. Our employees make our business special. With strong family values, we believe that Designer Parfums is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, Agile and Approachable while meeting our business goals. JOB PURPOSE The Senior Manager will lead and oversee all aspects of customer order management, 3PL warehousing, and logistics operations, including managing global freight services for both B2B/D2C channels and inbound goods. This role ensures seamless order processing, compliance with international trade regulations, and efficient transportation across multiple modes of freight to cost budgets. The ideal candidate will combine strategic leadership with deep technical expertise in order management systems, import/export requirements, and global logistics optimisation. KEY DUTIES AND RESPONSIBILITIES Customer Order Management • Oversee end-to-end order lifecycle for B2B and D2C channels, ensuring accuracy, timeliness, and customer satisfaction., • Manage a team of 6 Order Management Administrators, • Implement and optimize Order Management Software (OMS) to streamline workflows and enhance visibility., • Enhance and maintain order fulfilment performance against KPIs and reporting tools to monitor order fulfilment. Warehousing • Manage the relationship and performance of two 3rd Party Logistics providers based in Continental Europe., • Liaising with the UK group warehousing organisation to ensure optimal movement of goods., • Oversee the accuracy of stock movement and storage of goods and components Logistics & Freight Services • Manage global freight operations across multi-modal transportation (air, ocean, road, rail)., • Manager a team of 2 Logistics Coordinators., • Negotiate contracts and maintain relationships with carriers, freight forwarders, and 3PL partners., • Drive cost optimization and service-level improvements through strategic freight planning. Logistics Compliance & Regulatory • Ensure adherence to import/export requirements, customs regulations, and trade compliance standards., • Maintain accurate documentation for international shipments and customs clearance., • Stay updated on global trade policies and proactively mitigate risks. Continuous Improvement • Identify and lead initiatives to enhance operational efficiency and scalability., • Collaborate cross-functionally with Sales, Finance, and Supply Chain teams to align logistics strategies with business goals., • Implement best practices for 3PL inventory management and order fulfilment. REQUIREMENTS Qualifications & Experience • 5+ years of leadership experience in order management, warehousing, and logistics., • Proven experience in Order Management Systems usage., • Strong knowledge of international trade compliance, customs regulations, and documentation., • Expertise in multi-modal freight operations and global logistics networks., • Familiarity with B2B and D2C order processing workflows., • Advanced proficiency in ERP and OMS platforms (e.g., SAP, Dynamics NAV/365, etc.)., • Excellent analytical, negotiation, and vendor management skills. Competencies • Data-driven decision making with a proactive approach to problem-solving, • Cross-functional collaboration, • Continuous improvement mindset, • Keen to learn and self-motivating, • Ability to work under pressure, • Outstanding written & verbal communication and organizational skill Candidate Attributes • Be accountable - Accountability and acting like an owner of the company at all times. The successful candidate will have to be a self-starter, driven to ride obstacles, and relentless in the pursuit of challenging objectives., • Be brave - Delivering value to the business and organisation above and beyond expectations and consistently beating goals., • Be pragmatic - Acting like an entrepreneur, with agility and a sense of urgency in all matters. Making new un-obvious connections and looking to leverage the best of the existing and develop new solutions with ownership, agility, and speed., • Be collaborative – Looking to win first and foremost as a team, adding strong personal value in all matters, including voicing disagreements, while backing decisions made. A positive attitude, assuming good intent in colleagues, and not engaging in office politics., • Be agile - Proven ability to design and manage change.

Site Manager We’re looking for an experienced operations leader who’s ready to take ownership of two specialist manufacturing sites and play a central role in bringing a brand‑new facility online. This is a rare opportunity to combine day‑to‑day site leadership with high‑impact project management, guiding a skilled technical team through growth, change, and continuous improvement. In this role, you’ll be responsible for creating an environment where safety, quality, and efficiency consistently meet the highest standards. You’ll oversee production activities, maintain compliance with all regulatory requirements, and ensure both sites operate reliably and effectively. Alongside operational leadership, you’ll drive the delivery of a new facility—coordinating contractors, managing timelines, developing documentation, and overseeing validation work to ensure a seamless, well-governed launch. You’ll lead a growing team of people, setting clear expectations, developing capability, and building a culture where everyone can perform at their best. Strong communication, decisive leadership, and the ability to navigate technical challenges with a structured and calm approach will be essential. You’ll also support broader business planning, work closely with customer-facing teams, and contribute to the ongoing development of processes, systems, and operational performance. For more information, please contact Mark Bux-Ryan Key Experience and Skills Needed • Experience in a regulated manufacturing, aseptic, or technical production environment, • Strong GMP knowledge and practical experience applying quality standards, • Proven leadership of technical teams, including performance management and development, • Hands‑on experience with equipment and process qualification/validation (e.g., URS, FDS, DQ, FAT, SAT, IQ, OQ), • A proactive, solution‑focused approach to problem-solving and continuous improvement Pharmaceutical, operations, manufacturing, site, manager, leader, engineering, validation, GMP, aseptic, sterile, cleanroom

Full time role working 40 hours per week, Monday to Friday. Part time role working 24 hours per week, Monday and Friday, plus one mid week day of your choice. One Saturday in every five is required, with a day off in lieu provided. About Yopa Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents. At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless. Data and security are paramount and it’s our mission to provide a safe and engaging environment for our customers. You will support the business to deliver compliance across all areas of the business but primarily focused on Knowing Your Client, Anti-Money Laundering, GDPR and Privacy. You will have the appreciation of current and pending regulatory requirements and can align this to effective systems and controls. You will challenge the way things are done and influence management to drive positive change ensuring that as a business we are doing the right thing. You’ll use your positive attitude and exceptional attention to detail, professional work ethic and people skills to thoroughly investigate and feedback to teams and senior management. Our hybrid Estate Agency business is growing quickly, so in order to meet the demands of this fast-paced environment you’ll need a solid awareness of compliance, fraud or risk processes to make you successful in this role. A background in supporting and developing teams in the Estate Agency or Online Property sectors is hugely beneficial to truly understand this exciting role. The Responsibilities& Duties * Report to the Compliance Manager * An understanding of Subject Access Request and Personal Data * Understand Anti-Money Laundering legislation and why we must apply this to our Estate Agency business. * Understand our internal processes, the responsibilities of the Local Yopa Agents, Associate Agents, your responsibilities, the SLAs and measures controlling the process. * Ensure a Title Document Check is completed on all Sale Properties and you Know Your Client. * Ensuring all Sellers and Buyers’ identity certificate and address verification checks are completed, including beneficial owners within the timeframes set out in our internal procedures. * Ensuring that all electronic AML checks have been conducted on all clients and where PEPs/Sanctions have been alerted appropriate enhanced due diligence checks have been completed and are satisfied. * Ensure that a property has a valid EPC within the 28 days of marketing timeframe * Put on “hold” or “terminate” non-compliant transactions, in-line with company policy. * Follow up incomplete checks within SLA to ensure the business can continue to trade. * Ensure the CRM systems are updated with adequate audit notes to include risk assessments. * Correspond with the Local Property Agent through telephone and email to provide guidance and support on what is required to satisfy Know Your Client and AML Checks. * Report any suspicious activity or transaction to the MLRO. * You will be trained in other aspects of the business to support other departments in line with the business need. Skills and Experience Required * You have great written and oral communication skills and the ability to influence. * Ability to work to tight deadlines and under pressure, effectively. * An understanding of the UK Property industry standards and regulations. * Demonstrable experience of problem solving and root cause identification skills. The job holder will often have to make decisions on the information available, which is not always black and white. * An ability to analyse and interpret information thoroughly and efficiently. * Project and stakeholder management skills. * Ability to work independently. What's On Offer * Annual salary circa £25.5k DoE * Participation into Company Short-Term Incentive Plan * Dedicated training and development * Service discounts - for you your family and friends! * Sickness & mental health support - to provide you with peace of mind * Refer-a-friend bonus scheme - if you recommend us as a place to work * Hybrid working - to support flexibility * Wellbeing discounts - across food, retail and travel * Generous holiday allowance - to switch off and relax * Company socials - to get away from the everyday and celebrate our successes If you possess the necessary skills and experience for this role and are excited to join a dynamic and customer-focused team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are a strong fit for this position.

Job Overview We are seeking a dynamic and results-driven Business Development Manager to join our organisation. We are seeking a highly motivated and results-driven Business Development Manager to target and engage prospects within the workplace change sector. The successful candidate will be respon

Pfizer UK Undergraduate Programme 2026/2027 Marketing/Digital Undergraduate Pfizer CentreOne / Business Innovation Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Marketing Who can apply? Applicants must be completing placement as part of a degree course at a UK University, either through Year in Industry/Industrial Placement or Gap Year. Please note that we only accept application forms. Please do not send over your CV or cover letter as they will not be considered. Please access the Word version of the Application Form here: Undergraduate Vacancies | Pfizer UK and find instructions as to how to complete your application and more about eligibility criteria. Learn more about this exciting opportunity below!! Department Overview Pfizer CentreOne is a global contract development and manufacturing organization. We leverage Pfizer manufacturing plants, science, services, and technology resources to manufacture medicines for biopharmaceutical companies. We have successfully manufactured products for many customers for over 40 years. What this means is not only is Pfizer able to change patients' lives through its own products, but can contribute to the changes made by other organisations too! You will join the organization at an exciting time as we continuously seek to refine and expand our global capabilities and capacities, industry leading speed and quality to quickly develop assets from product development to commercialization. What can I achieve and what will I be accountable for whilst completing a placement at Pfizer? As part of the Global Marketing, you will be working in a global business-to-business environment. You can look forward to developing critical business skills, and being a valued team player. These skills will include communication through liaising with colleagues and external stakeholders, and multi-tasking through working on a variety of projects. Pfizer CentreOne offers you the opportunity to develop combined business development and commercial skills and gain insights in a broad range of therapeutic areas and pharmaceutical manufacturing. You will have the opportunity to work with a wide range of experts in those areas. Pfizer also offers a diverse environment which allows employees numerous opportunities to grow and develop. This is a great chance to be part of the bigger picture, and to assist in ensuring Pfizer maintains a strong and diverse workforce, as well as developing a talent pipeline of future Pfizer colleagues. It is also a fantastic way to obtain a better appreciation of the pharma industry and the type of roles it has to offer. Other tasks will include: • Supporting global marketing and communications projects such as project management, content creation, campaign support, stakeholder co-ordination, admin tasks, • Providing support for the North American, European and Asian sales teams., • Leading and supporting global / regional initiatives and projects., • Collaborating with external industry partners., • Collaborating with Pfizer global manufacturing sites and our Subject Matter Experts (SMEs) (including site visits as required)., • Gaining a good comprehension of technical requirements for pharmaceutical manufacture and Pfizer CentreOnes portfolio offering., • Energetic participation in building and implementing our commercial strategy., • Participation in a variety of volunteering activities., • Pfizer offer 5 paid volunteering days per, • Attending or leading global team meetings and cross functional projects, • Training around business development, manufacturing processes, and project managementsystems, • Participation in project assessment and management, and working with a variety of stakeholders, both internal and external., • Pastoral assistance throughout the programme from programme manager. When can I start? Placements will start on 1st September 2026 and will run for 12 months. PERSON SPECIFICATION Type of person we are looking for, in relation to Skills, Knowledge and Motivation: • Completing placement as part of University Degree either through Year In Industry/Industrial Placement or Gap Year, • Passionate and pro-active approach, • Project management experience and good attention to detail, • Focussed on personal development, • Self-starter with the ability to work freely and as part of a diverse team This position will close for applications on 22nd March 2026. Please remember, if you are applying for this role, we only accept application forms. Please do not send over your CV or cover letter as they will not be considered. Please access the Word version of the Application Form here: Undergraduate Vacancies | Pfizer UK and find instructions as to how to complete your application and more about eligibility criteria. #LI-PFE Work Location Assignment:On Premise Purpose Breakthroughs that change patients' lives... At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Lets start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. DisAbility Confident We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. xrnqpay Your journey with Pfizer starts here! 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Global Head of Executive Reward All potential applicants are encouraged to scroll through and read the complete job description before applying. Location: Welwyn Garden City (Hybrid - 3 days in office) I am partnering with a leading retailer to appoint a Head of Executive Reward. This is a high-profile, strategically critical role shaping and governing executive reward across a complex, multi-market organisation. Operating at the heart of the business, you will advise senior leaders and the Remuneration Committee, lead a specialist reward team, and ensure best-in-class governance, insight and delivery. The Opportunity Reporting to the People Director, Reward, Wellbeing & Recognition, you will be accountable for executive reward across the UK, Ireland, Central Europe and India, alongside oversight of group-wide share plans and key reward projects. You will ensure reward is simple, fair, competitive and sustainable, aligned to long-term business strategy and evolving governance expectations. Key Responsibilities Executive Reward Strategy & Governance • Lead the development and review of executive reward policy, including shareholder consultation planning., • Oversee the full executive reward cycle: salary reviews, annual bonus and long-term incentives., • Strengthen governance, controls and documentation across reward processes., • Produce papers for the Group Remuneration Committee and manage external advisers., • Act as a trusted adviser to the CEO, CFO, Chief People Officer and senior leaders on executive hiring, terminations, incentive design, share plans, retention and pay transparency., • Support M&A, disposals and TUPE activity from a reward perspective., • Oversee global colleague share plans (e.g. SAYE, BAYE)., • Collaborate on KPI setting for reward programmes., • Lead and develop a team of six reward specialists., • Manage third-party providers and the team budget. You are a commercially astute, credible reward leader who operates confidently at Board and Committee level. You will bring: • Experience drafting proposals for Executive and Remuneration Committees., • A track record of delivering executive reward strategy in large, international organisations., • Deep expertise in pay cycles, share plans and incentives., • Strong understanding of executive compensation trends, governance and multi-market legislative frameworks. xrnqpay Top of Form Bottom of Form

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . Proposition Manager (Joint Propositions) Windsor / London / Reading with FlexFirst hybrid working Overview You'll join the Customer Experience team within Centrica Home, our B2C division, where the focus is on driving growth through world‑class customer experience and compelling product and service propositions. In this role, you'll shape, test and evolve customer propositions that meet real customer needs and stand out in the market. You'll help bring together products, services and experiences into joined‑up value propositions that support acquisition, retention and long‑term value. Working closely with research, data, marketing, product and commercial teams, you'll ensure propositions are insight‑led, on brand and commercially strong. For this role expect to be in the office at least once a week - subject to change and business demands. About the role You'll develop and refine customer propositions aligned to our growth strategy, using customer insight, market trends and competitor analysis to shape clear value stories. You'll help design end‑to‑end customer journeys, support proposition business cases, and work with cross‑functional teams to take propositions to market. You'll also support testing and iteration, ensure propositions are communicated consistently across channels, track performance, and recommend improvements. Where relevant, you'll help integrate offers, bundles and partner services into compelling customer propositions. What we're looking for You bring strong customer insight and commercial thinking, with experience in proposition or offer development in customer‑focused environments. You understand the full proposition lifecycle, from discovery through launch and optimisation, and enjoy working collaboratively across teams to influence outcomes. You communicate clearly, tell strong value stories, and care about making things simpler for customers. Experience with testing, pricing or journey design is a plus, as is the ability to turn insight into tangible business value. A degree in Business, Marketing, Customer Strategy or a related field is required. Additional experience or training in value proposition design, business modelling or go‑to‑market planning is desirable.

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . Centrica Energy is a leading European energy trading company with a global reach, operating out of eight offices across all time zones to move energy from source to use. Our mission is to drive the green transition while offering sustainable and predictable energy costs for suppliers and offtakers. We currently trade gas across 20 countries and power across 28 European countries and the United States, whilst our LNG business has a global reach with cargoes delivered almost anywhere in the world. To service our clients across the globe. #LI-CET As the LNG Credit Risk Manager , you will be responsible for managing the credit risk across the Centrica Energy LNG business, ensuring the monitoring, control, and mitigation of credit risks while supporting the development of business strategy. The role may also involve supporting credit risk activities related to the Gas and Power portfolio, depending on the needs of the business. The role holder will take decisions regarding credit risk within delegated competences and provide management with a motivated opinion regarding decisions to be taken at higher levels. You will ensure a high level of professionalism, knowledge, and exemplarity within the credit risk function and support the Head of Credit Risk and Head of Risk (Centrica Energy). The role is based out of our central London office (close to Marble Arch) with 3 days per week typically based within the office. What you'll be doing: * Oversee credit risk activities related to LNG transactions (with potential involvement in the Gas and Power portfolio), ensuring integrity of credit systems regarding exposure capture * Monitor and analyse credit exposures, identifying potential risks and opportunities for risk mitigation * Demonstrate an insightful understanding of financial accounts to review and approve credit assessments and scorings and set appropriate limits within group credit appetite * Implement and continually push the development of state-of-the-art information systems ensuring a thorough view of credit risks in cooperation with the dedicated IT and specialist quantitative teams * Collaborate closely with trading desks, finance teams, and other stakeholders to assess credit risks associated with new and existing transactions * Regularly review and update credit risk models, methodologies, and tools to enhance accuracy and effectiveness * Stay abreast of market trends, regulatory changes, and industry best practices related to credit risk management in commodity trading * Represent Centrica in negotiations with external trading counterparties regarding credit matters and demonstrate an excellent knowledge of trading documentation and credit clauses. We have a few must-haves: * Extensive experience in credit risk management, especially in the LNG business, from within either a commodity trading house or investment banking environment, with an in depth understanding of market dynamics, key energy market players and trading practices * Energy commodity knowledge ideally within LNG and Gas * Proven track record of developing and implementing effective credit risk policies and procedures * Deep knowledge of credit risk assessment methodologies, financial analysis, and risk modelling * Strong analytical skills, with the ability to interpret complex data and make informed decisions * Sound understanding of regulatory requirements and compliance frameworks relevant to commodity trading * Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and present findings in a clear manner to senior management * Experienced within stakeholder management, able to respond to demands of front, middle and back office teams * Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities with a strategic mindset.

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. We have a great opportunity for a Franchise License Manager. To manage and maintain the franchise framework of documents (the 'Franchise System') that define the franchising requirements, including any external accreditations and governance of license renewals and non-compliance of license obligations. This role will include frequent national travel. About the role: • Manage the franchise licence agreements, making amendments as required and ensuring agreements are issued on time, • Manage the licence renewals process, preparing and collating evidence to support renewal / non-renewal, • Ownership of the remedial action process where licence conditions are not met (PILs and Breaches) maintaining accurate records, including corrective action(s) required, timeframe for remediation and monitoring remediation, • Progress remedial actions where appropriate, engaging the relevant legal bodies, • Management of ISO accreditations including audits (internal and franchise) to maintain accreditation, • Management of subscriptions to professional bodies through evaluation of business case for membership, • Owning the Franchise Operations Manual and ongoing maintenance as a key legal document allied to the Franchise Agreement, • Is hyper-aware of changes in the external environment and is able to articulate what those mean for the customer and the team, adapting accordingly, • Enables agility throughout the organisation, • Prioritises decisions based on solving customer problems and improving the customer experience, in cognisance of commercial parameters, • Implements new ways of working that meet customers' needs and promotes customer centricity as a critical value, • Builds diverse capability across the organisation and recognises people who demonstrate critical customer-centric behaviours, • Develops and coaches their people to help them succeed, • Collaborates across boundaries and seeks to understand others to achieve collective goals, • Holds total accountability for their decisions and can defend their prioritiesExperience & Technical Requirements, • QFP, qualified franchise professional, • Proven experience in Legal and Contractual Law, • Extensive experience in franchising, • Experience in a regulated or financial services environment, • Working knowledge of audit, QA, or other compliance functions JBRP1_UKTJ

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi‑vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value‑driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions) Managing servers, networks, storage, databases, and Active Directory Overseeing on‑prem, private cloud, and public cloud hosting environments Working with Cyber Security teams to meet tooling, control, and compliance requirements Managing site infrastructure setup, changes, ramp‑downs, decommissioning, and archiving Ensuring service integration and governance in a multi‑vendor ecosystem Driving continual improvement and business‑aligned service outcomes What you'll need to succeed Essential Experience: Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres) Experience managing IT services in a multi‑vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship‑building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business‑focused, service‑driven mindset Familiarity with back‑office business processes and supporting systems Excellent written and verbal communication skills Ability to produce high‑quality documentation and reporting Self‑motivated, results‑oriented, and able to work both independently and collaborativelyDesirable: Experience leading teams in a matrix environmentKnowledge & Skills: Expert knowledge of IT service management (ITIL, SIAM) Competent in incident, problem, and change management Strong stakeholder engagement and communication skills (accomplished) Competent in service portfolio and catalogue management Competent in budget and financial management Accomplished vendor management capability Competent process improvement and governance skills Practiced business analysis and requirements-gathering ability Accomplished technical understanding of infrastructure and hosting servicesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end‑to‑end delivery and continual improvement of IT services that support front‑office business operations. This role oversees critical end‑user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi‑vendor, outsourced environment. You will ensure these customer‑facing services deliver measurable business value, meet agreed performance targets, and offer a high‑quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front‑office services are delivered efficiently, cost‑effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed Proven experience managing end‑user workplace services (service desk, devices, telephony, printers, software licensing, etc.) Experience managing services in multi‑vendor, managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship‑building skills Hands‑on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business‑focused, service‑driven mindset Excellent communication and presentation skills Strong documentation and reporting capabilities Self‑motivated and able to work independently and collaborativelyDesirable: Experience leading teams in a matrix environment Familiarity with front‑office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Account Manager - Public Sector Located: Field based - Home Counties Package: Competitive salary, commission, company car plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing * To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors. * To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met. * To be responsible for providing strategic insight regarding the customer’s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer’s business and actually solve their problems/meet their challenges. * To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don’t know) across our core business, ITS, RGS and Outsourcing * To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry. * To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy. * To be responsible for driving sales, margins and delivers customer value in any kind of economic environment * To be responsible for protecting premium pricing through well designed solutions sale · To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities. * To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer’s business) to ensure we demonstrate how Ricoh have added value to the customers business. * To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account. * To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships. We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh

Salary: Starting from £75k, with car/allowance, generous bonus and pension scheme, plus additional benefits Location: The role is hybrid based with regular weekly travel to our West London Commercial depots and occasionally other UK sites. Grade: GGS13 When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potentialWhat you'll be doing: Are you an experienced commercial leader ready to make a significant impact? Veolia is seeking an exceptional Commercial Area Manager to take strategic ownership of an entire operational area, leading a diverse team of (Apply online only) people across 4-7 sites and driving £40-75M in revenue. As the Area Manager, you'll hold a pivotal leadership position, directly overseeing Business Managers, Operation Managers, and all operational personnel within your geographical region. This is not just a management role-it's an opportunity to shape strategy, drive transformation, and embed a culture of excellence across every aspect of the business. You'll be instrumental in driving business development, identifying growth opportunities, ensuring operational excellence, and delivering superior customer service. Working closely with the Head of Operations, you'll align your area's strategy with broader organisational objectives while maintaining an unwavering focus on safety, compliance, and profitability. Key Responsibilities: Strategic Leadership: Create and implement short-term (0-3 months) and medium-term (12 months) strategies aligned with Regional and Commercial objectives Drive the execution of Inspire 24-27 and multifaceted performance initiatives Lead digital transformation and innovation across your area Manage P&L, budgets, forecasts, and business models with full accountabilityPeople Excellence: Build and transform your Area team's identity, maximising competitiveness, value, and efficiency Manage talent strategically with medium to long-term succession planning Champion inclusion, drive employee engagement, and embed cultural change Develop Business Managers and their depot teams through effective coaching and leadershipCustomer Focus: Deliver exceptional customer experience across all regional priorities Achieve Commercial customer success measures including first-time collection rates, recovery collections, invoice accuracy, and call handling performance Build strong relationships with key customers and stakeholders Drive innovation to meet evolving customer expectations and market demandsOperational & Financial Performance: Deliver efficiency and growth targets in partnership with Finance and Operations teams Drive organic growth in Gross Revenue, Net Revenue, EBITDA, and customer numbers Ensure compliance with Veolia Minimum Requirements (VMR) standards Optimise asset utilisation, reduce subcontracting costs, and maximise facility usage Identify acquisition opportunities and support M&A activities What we're looking for: You're a strategic thinker who is solution-focused and creative, with the proven ability to implement strategy and embed it into business operations. You excel at working in ambiguity, breaking down complex challenges into actionable items. Your leadership style inspires teams, drives performance, and creates lasting cultural change. You bring expert-level business acumen, advanced financial management skills, and the ability to manage competing priorities with excellent project management capabilities. You lead by example, demonstrating proactive and forward-thinking approaches to every challenge. Essential Proven experience leading and managing Commercial Waste businesses with demonstrable track record of leading high-performance, cross-functional teams Experience driving transformation and cultural change Strong financial management skills with P&L accountability Ability to build relationships and influence at senior leadership level Experience leading across large matrixed environments NEBOSH General Certificate Level 5 Leadership & Management or equivalent work experienceDesirable CPC qualification Level 7 Leadership & Management or equivalent Degree in relevant field Project management, Financial Modeling, and Business Planning expertise M&A experience at senior level What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Service Desk Manager • North London based (Hybrid), • Permanent, Full-Time, • Salary: Up to £60,000 (depending on experience) A growing IT services organisation is seeking a Service Desk Manager to lead a global support function, oversee day‑to‑day service delivery, and strengthen the use of Halo ITSM across multiple customers. This role suits someone who has managed a service desk in a fast-paced, multi‑client environment and can bring structure, accountability, and service improvement. Role Overview: You'll manage a distributed 1st & 2nd line team, ensure consistent service quality, and take responsibility for how Halo is configured, used, and optimised. The position requires strong operational awareness, clear leadership, and the ability to lift the performance and professionalism of the team. Key Responsibilities: • Lead a global 1st & 2nd line support team (approx. 8/9 engineers), • Oversee daily ticket flow, prioritisation, escalations, and resource planning, • Ensure effective configuration, usage, and reporting within Halo ITSM, • Maintain and improve SLAs, KPIs, customer satisfaction, and service standards, • Introduce or mature ITIL-aligned processes and documentation, • Support onboarding of new clients, services, and workloads, • Work closely with senior technical teams for escalations and change activity, • Identify capability gaps and drive training, coaching, and performance improvement Essential Experience: • Strong hands-on experience with Halo (admin, configuration, queues/workflows), • Previous experience managing a Service Desk or IT support function, • Background in an MSP or multi-customer environment, • Confident with SLAs, reporting, ticket quality, and operational governance, • Demonstrated experience improving processes and raising team performance, • Ability to manage a globally distributed team Preferred (Not Essential) • Experience supporting customers in high‑demand industries (e.g., travel, hospitality, logistics), • Exposure to follow‑the‑sun support structures, • Familiarity with service transition/onboarding activities Apply with your CV and a short summary of your management experience and Halo exposure. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Pay: £80,000.00-£(phone number removed) per year Senior Project Manager / Contracts ManagerElectrical Bias | M&E Contractor | Hertfordshire / North London Corridor- Data centre project This is a senior operational and delivery role with full responsibility for delivery, commercial performance, client relationships, and team leadership. You will oversee projects from pre-construction through to handover, ensuring programmes are achieved, margins are protected, and technical standards remain uncompromising. This role would suit an experienced Senior Electrical Project Manager ready to step into a broader contracts-focused leadership position. You will take overall responsibility for the successful delivery of multiple M&E packages, leading site teams and ensuring safe, profitable project execution. Key ResponsibilitiesContracts & Commercial Control Full P&L responsibility across multiple projects. Oversee contract administration under JCT Design & Build. Manage variations, change control, early warnings, and claims. Lead commercial reviews with QS teams. Protect margin and manage cost forecasting. Review and approve subcontractor packages and procurement strategy. Project Delivery Lead projects typically ranging from £50m+ M&E value. Manage project managers and site teams across concurrent schemes. Ensure compliance with programme milestones and client KPIs. Oversee commissioning strategy and handover processes. Drive quality assurance and technical compliance. Electrical Leadership (Bias Essential) Provide senior oversight of: LV distribution & switchgear Containment & power installations Lighting & lighting controls Fire alarms & life safety systems BMS coordination Renewable and energy-efficient systems where applicable Review technical submittals and value engineering proposals. Support pre-construction with buildability and cost input. Client & Stakeholder Management Act as primary contact for main contractors and end clients. Lead project meetings and commercial negotiations. Build repeat business relationships. Represent the business at senior delivery meetings. Team Leadership Mentor Project Managers and Engineers. Oversee labour planning and resource allocation. Support recruitment and team development. Drive a strong safety culture aligned with company standards. What We’re Looking For 10–15+ years’ experience within an M&E contracting environment. Strong electrical background with hands-on project delivery experience. Proven track record managing multiple live projects. Excellent understanding of JCT contracts and commercial risk. Experience working with Tier 1 & Tier 2 main contractors. Strong financial awareness and reporting capability. This would suit someone with an electrical trade or electrical/building services degree behind them or extensive exposure technically. Chartered status or working toward membership with bodies such as Institution of Engineering and Technology or Chartered Institution of Building Services Engineers is advantageous. Experience on mission critical projects e.g Data Centres, Life Science, Oil and Gas Job Types: Full-time, Permanent Benefits: Company pension Health & wellbeing programme Private medical insurance Application question(s): Can you confirm you have complex/mission critical project knowledge in Construction (not IT) Do to the site location you will need to drive , do you drive? This is a site based position 4-5 days a week on site Experience: Project management: 8 years (required) Work authorisation: United Kingdom (required) Work Location: In person

Leisure Capital Projects Officer Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away. At a glance • 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We’re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Leisure Capital Projects Officer to join us on a full-time basis, working 37 hours per week for a fixed-term contract until 31st March 2028. The Benefits • Salary of £35,479 - £37,408 per annum - 29 days’ holiday per annum - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is an excellent opportunity for an experienced project manager with a public and community consultation background to join our forward-thinking organisation. You’ll have the chance to contribute to a portfolio of exciting, high-profile projects, enabling you to build a standout body of work and set yourself up for success well beyond the life of your contract. What’s more, this role places you at the centre of a diverse network of stakeholders, offering invaluable exposure to partners, funders and senior decision-makers while helping you build meaningful relationships and broaden your professional experience. The Role As our Leisure Capital Projects Officer, you will oversee the development and delivery of small-scale capital and leisure-related projects across the district. Working within the Council’s Leisure and Natural Infrastructure service, you will manage projects from planning through to completion, ensuring they are delivered on time, within budget and to the required quality standards. You will produce specifications, tenders and contract documentation, manage procurement processes, and provide leadership to contractors and project partners throughout the delivery of construction, repair and modification works. Alongside this, you will build and manage strong relationships with key stakeholders, including funders, service users, senior officers and Council Members, to support the successful delivery of project outcomes. Additionally, you will: • Monitor project activities, including costs, schedules, budgets and change orders - Develop and manage project risk management plans and mitigation actions - Ensure all contractors comply with Council health and safety policies - Provide written and verbal briefings to senior managers and Members - Collect performance information, contract monitoring results and customer feedback - Produce content for Council websites, social media and communications channels About You To be considered as our Leisure Capital Projects Officer, you will need: • Experience managing projects and ensuring delivery according to schedule, budget and specification requirements - Experience delivering public or community consultation and working with user groups - Experience developing positive relationships with partners, community groups, elected members and the public - Knowledge of project management methodologies - Knowledge of health and safety, particularly within public open space or leisure environments - Knowledge of policy development and the role of leisure provision or land management within planning processes - A strong commitment to equality and diversity - Flexibility to work occasional, unusual hours when required - A diploma or equivalent level qualification, or equivalent professional experience in a relevant area, such as project management, contract management or landscape management The closing date for this role is 15th April 2026. Other organisations may call this role Project Officer, Capital Projects Officer, Leisure Projects Officer, Infrastructure Projects Officer, Project Delivery Officer, Community Projects Officer, or Project Manager. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our Leisure Capital Projects Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centres, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Digital Product Manager is responsible for defining the requirements and scope of digital epics and features (customer and business facing), as well as ensuring final delivered products meet the needs of the customer and the business. Through collaboration with business and IT partners, t he Digital Product Manager prioritise s the TJX Europe Digital roadmap and requirements backlog. What you'll do: Partners with business stakeholders to prioritise the development roadmap and backlog Responsible for d efin ing requirements and scope of individual Epics (customer and business facing) , in collaboration with business stakeholders and IT Product manager Responsible for creating well rounded, data driven business cases for Epics/features Collaborates with the UX team on Epics to deliver a great customer experience across all devices Responsible for e ngag ing business stakeholders on the Digital R oadmap and backlog , ensuring customer needs and business requirements are captured and understood. Builds and maintains excellent relationships across all business stakeholders Partners with Change Management to ensure business readiness for new features and epics Supports site-readiness activities of enhanced or new digital products Focus es on innovation through competitor benchmarking, vendor & technology evaluation and market research Responsible for partnering with the Site Optimisation team to capture and share the results of delivered features, allowing the business to learn, improve and innovate Develops and improves robust processes and ways of working to ensure efficiency across the team Build s off-price awareness in self and others by seeking out opportunities to learn from peers and partners in other functions Contribute s to an open and honest team environment that fosters initiative, curiosity and innovation What you'll bring: Product Management experience ( Ideally w orking closely with UX and IT Development on F ront E nd enhancements) Excellent organisational and coordination skills Engaging stakeholders through partnering and collaboration Effective communication and influencing skills Commercially aware, customer obsessed with the ability to use initiative and intuition Analytical and strategic thinking Customer First mind set Understanding of Agile methodology A strong understanding of the digital market and emerging technologies Positive attitude, self-motivated, proactive, results oriented Flexible, agile and open to change You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centres, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findingsWhat We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendationsSkills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project ManagementWhat we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction StationApplication Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

A Local Authority in Hertfordshire is seeking an experienced Neighbourhood Manager to lead a comprehensive service review of its Neighbourhood Service, specifically the council housing tenancy management function. This interim position plays a pivotal role in shaping the strategic direction, operational effectiveness, and long‑term viability of the service. The successful candidate will review current structures, resources, performance, and delivery models to identify improvements that meet regulatory, corporate, and customer expectations. Key Responsibilities Service Review & Strategic Assessment (Primary Focus) Conduct a full review of the Neighbourhood Service, covering structure, functions, staffing, resources, performance, and demand. Present recommendations and options to ensure the service complies with regulatory requirements and delivers exceptional customer outcomes. Develop business cases, carry out feasibility analysis, and support resource and workforce planning. Assess current service models against sector best practice.Leadership of Neighbourhood Services Oversee the operational and strategic delivery of tenancy and neighbourhood management services. Ensure the service is customer‑focused, supports tenant wellbeing, and enables independent, healthy living. Drive continuous improvement, performance monitoring, and implementation of service development initiatives. Apply a high level of up‑to‑date knowledge of housing, tenancy management, legal and regulatory frameworks, and social housing best practice. Use experience from leading housing management teams in dynamic environments to introduce effective operational models.Partnership & Stakeholder Engagement Build effective and collaborative working relationships with internal colleagues, customers, partner agencies, and community stakeholders. Promote joint‑working to strengthen outcomes for tenants and neighbourhoods. The ideal candidate will bring: Extensive experience leading housing management services within a complex or changing organisation. Strong understanding of social housing regulation, tenancy law, and neighbourhood management. Evidence of delivering service improvement, transformation, or redesign. Experience developing business cases and implementing new service models. Ability to communicate and influence at all levels, with sound judgement, analytical capability, and resilience.If you have a passion for service excellence and driving meaningful change within housing services, this interim position offers a unique opportunity to shape the future of a key frontline function within a Local Authority. Please apply below

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

Are you a driven B2B sales professional who knows how to open doors, build relationships, and convert prospects into meetings? This is a genuinely exciting opportunity to join a specialist, high-performing team operating in the dynamic world of workplace change — and to play a central role in fuelling their growth pipeline. You won't be cold-calling into the unknown. You'll be provided with a curated pool of pre-identified prospects — companies with active or upcoming workplace change projects — and given the tools, platform, and support to convert them into qualified appointments for an established sales team of five. THE ROLE As Business Development Manager, your focus is generating qualified appointments and Microsoft Teams meetings through structured, multi-channel outreach campaigns. Using the Apollo.io CRM platform, you'll design and execute targeted sequences — email, LinkedIn, and phone — aimed at senior decision-makers across procurement, facilities, workplace, and operations functions. This isn't a passive, reactive role. You'll be crafting compelling messaging, refining scripts, creating content for LinkedIn and email marketing, and working closely with the sales team to sharpen what works. It's a role for someone who takes ownership, loves the process of prospecting, and finds real satisfaction in hitting — and beating — their targets. WHO WE'RE LOOKING FOR Candidates will ideally come from a B2B sales or business development background within any of the following sectors — though we're open-minded. If you can sell, we want to hear from you: • Workplace change, fit-out, or workplace design, • Commercial moving, business relocation, or removal services, • Facilities management or property services, • Office furniture, interior fit-out, or FF&E supply, • Commercial real estate or property consultancy, • Document management, records storage, or shredding services, • Technology solutions (AV, IT, telecoms) sold into corporate environments, • Business services — fleet, energy, waste, or similar B2B consultative sales, • Project management or change management consultancy KEY RESPONSIBILITIES • Design and execute outbound sales campaigns using Apollo.io, • Build and optimise multi-channel outreach sequences (email, LinkedIn, phone), • Develop compelling scripts, messaging, and tailored value propositions, • Conduct outreach to senior decision-makers and qualify opportunities, • Book appointments and Microsoft Teams meetings for the sales team, • Maintain accurate CRM records and track activity within Apollo.io, • Follow up in a timely, structured way to maximise conversions, • Collaborate with the sales team to continuously improve campaign performance, • Create LinkedIn posts, case studies, and email content to support brand visibility, • Consistently meet and exceed appointment-setting KPIs WHAT YOU’LL NEED ESSENTIAL: • Minimum 2 years' B2B sales or telesales experience, ideally in business services, • Proven track record in outbound prospecting and appointment setting, • Strong written and verbal communication skills, • Ability to craft persuasive, personalised outreach messages and scripts, • Confidence engaging with senior stakeholders and C-suite decision-makers, • Self-motivated, organised, and comfortable working to clear targets DESIRABLE: • Hands-on experience with Apollo.io for campaign setup and reporting, • Familiarity with LinkedIn Sales Navigator or similar prospecting tools, • Background selling into workplace, FM, property, or transformation sectors, • Experience supporting or working alongside a multi-person sales team, • Flair for social media, content creation, or email marketing WHAT'S ON OFFER • A defined and qualified prospect pool — no cold lists, no guesswork, • Competitive base salary plus performance-based commission, • Clear KPIs and structured support from day one, • The opportunity to work closely with an experienced, high-performing sales team If this sounds like the kind of role where you'd thrive, we'd love to hear from you. Apply now with your CV and a brief note on your most relevant experience