Business support officer jobs in IsleworthCreate job alerts

Bid Writer \n\n • Location: West Drayton, Middlesex\n, • Salary: £30,000 - £35,000 per annum (depending on experience)\n, • Job Type: Full-time, Permanent\n, • Working Arrangement: Hybrid working available\n\n About the Role \n We are recruiting for a well-established organisation operating within the transport and aviation services sector, looking to appoint a Business Support Officer to join their team in West Drayton. \n This is an excellent opportunity for an organised and proactive individual with experience in business administration, contract support or commercial administration. \n Working closely with the Contract Manager and Commercial Director, you will play an important role in supporting the day-to-day running of contracts, preparing reports and presentations, coordinating meetings and maintaining strong relationships with clients and internal teams. \n The position offers a varied workload, with plenty of opportunity to get involved in different aspects of the business. \n Key Responsibilities \n\n • Provide administrative and commercial support to the Contract Manager and senior management team.\n, • Assist with preparing tender documents, bid submissions and commercial correspondence.\n, • Prepare reports, presentations, meeting packs and other business documents.\n, • Act as a point of contact for clients and customers, handling enquiries and following up on queries.\n, • Maintain accurate contract records, documentation and correspondence.\n, • Organise meetings, prepare agendas and follow up on agreed actions.\n, • Support the preparation of contract performance reports and operational updates.\n, • Assist with contract changes, service variations and general commercial administration.\n, • Help identify ways to improve administrative processes and communication across the business.\n\n Requirements \n\n • Previous experience in business support, commercial administration, contract administration or a similar role.\n, • Knowledge of tender documentation and bid submissions is essential.\n, • Strong organisational skills with excellent attention to detail.\n, • Confident communication skills, both written and verbal.\n, • Good working knowledge of Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.\n, • Comfortable communicating with clients, customers and senior management.\n, • Ability to manage multiple tasks and work independently.\n, • Experience within transport, aviation or a related industry would be advantageous but is not essential.\n, • Available to start immediately or at short notice.\n, • Able to provide a verifiable five-year employment history for airport security pass requirements.\n\n Salary & Benefits \n\n • £30,000 - £35,000 per annum, depending on experience.\n, • Hybrid working arrangement.\n, • Company pension scheme.\n, • Holiday entitlement.\n, • Free on-site parking.\n, • Cycle to Work scheme.\n, • Employee Assistance Programme (EAP).\n, • Opportunity to join an established organisation in the transport and aviation sector.\n\n Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application. \n \n

Manpower are currently seeking an interim Vendor Management Officer- Separation Project, to work with our global FMCG client and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months and it is a hybrid role requiring 36.25 hours per week, Monday to Friday working 3 days per week in the office (Wednesday to Friday). Compensation for this role is competitive, paying up to a maximum of £52,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Job Summary The Vendor Management Officer will support the effective governance, performance and transition of third-party vendors involved in the Separation Programme in UL. Working across Procurement, Finance, Legal, Digital, HR, Risk, Compliance, programme teams and business stakeholders, the role will help ensure that vendor services remain stable, contractually compliant, financially controlled and aligned with separation milestones. The role will coordinate vendor governance activities, maintain accurate documentation and reporting, track risks and actions, and support the transition from existing or Transitional Service Agreement arrangements to the future standalone operating model. The Vendor Management Officer will act as a central coordination point for vendor-related activities, ensuring clear ownership, timely escalation and effective follow-through. Key Responsibilities: Vendor Governance and Performance Support the implementation and day-to-day operation of the vendor governance framework for the Separation Programme. Coordinate vendor governance forums, operational meetings, service reviews and performance discussions. Monitor vendor performance against contracts, Statements of Work, Service Level Agreements and Key Performance Indicators. Track vendor issues, risks, dependencies, actions and escalations through to closure. Identify performance gaps and support the development and monitoring of remediation or service improvement plans. Prepare concise updates on vendor performance, risks and decisions for programme and senior governance forums. Separation and Transition Support Coordinate vendor activities against separation milestones and future-state operating-model plans. Support vendor onboarding, transition, migration, knowledge-transfer, stabilisation and offboarding activities. Maintain an integrated view of vendor dependencies, deliverables, critical dates and decision requirements. Support TSA exit planning, including readiness tracking, documentation, knowledge transfer and service-continuity controls. Escalate vendor delays, unresolved dependencies and transition risks that may affect separation timelines or business continuity. Contract and Commercial Governance Maintain an accurate inventory of vendor contracts, Statements of Work, amendments, change requests, commercial commitments. Monitor vendor compliance with contractual obligations, deliverables and governance requirements. Support contract changes resulting from separation, including novation, assignment, scope changes and new legal-entity requirements. Coordinate with Procurement, Legal and Finance on commercial issues, approvals and contract documentation. Support spend tracking, purchase-order monitoring, invoice validation and financial reporting. Vendor Risk, Controls and Compliance Support third-party risk assessments, due diligence, control reviews and ongoing vendor monitoring. Maintain vendor risk registers, action logs, mitigation plans and compliance documentation. Track risks relating to service continuity, data protection, information security, financial exposure, contractual obligations and regulatory requirements. Escalate material vendor risks, control gaps, compliance concerns and unresolved issues. Ensure vendor activities follow applicable company policies, separation governance and delegated authorities. Stakeholder and Process Management Act as a central coordination point for vendor-related queries, actions and escalations across the programme. Facilitate cross-functional resolution of vendor issues involving Procurement, Legal, Finance, Digital, HR, Risk and Compliance. Support standardisation, automation and continuous-improvement initiatives across vendor-management activities. Skills and Experience: · Strong vendor governance, third-party management and contract oversight skills, including SoWs, SLAs, KPIs and change control. (at least 3 years) · Excellent organisation, coordination and attention to detail, with the ability to manage multiple priorities in a fast-paced transformation environment. · Strong analytical skills to interpret performance, commercial and risk information. · Effective stakeholder management across functions, countries and seniority levels. · Clear written and verbal communication, including concise management reporting. · Proactive, delivery-focused and comfortable managing issues, risks, dependencies and ambiguity. · Relevant experience in vendor management, supplier governance and performance, procurement governance, billing process, third-party risk, outsourcing or operational service management. · Experience supporting contract lifecycle activities. · Experience in business separation programmes is desirable. Qualifications Essential Bachelor's degree or equivalent professional experience in Business, Procurement, Supply Chain, Finance, Risk Management, Technology or a related discipline. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word and SharePoint. Desirable Professional qualification or certification in Procurement, Contract Management, Project Management, Risk Management or Service Management. CIPS, PRINCE2, Agile, Lean Six Sigma, ITIL or equivalent certification. Additional Information Kingston working environment: Contractors who are based at Kingston will be eligible to get free parking at a local carpark There is a Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted UL products. A canteen A Gym is available for use on the Ground Floor (with subscription). Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. TPBN1_UKTJ

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to beinforcedin every MSP! We’re looking for a Team Lead to run our global Platform Support team. They’re the people MSPs talk to when they need something sorted, and they sit across several regions and time zones. This is a people role. A Technical Lead will own the technical side of the function, and you’ll own the team. Day to day, that means line management, coaching, one-to-ones, performance reviews, & onboarding. When a case is high impact or commercially sensitive, you’ll take ownership of it. You’ll make sure the right people are on it, that the customer knows where they stand, and that communication holds up across regions when something big goes wrong. You’ll also own how the function runs. That covers coverage and resourcing across time zones, workflows, escalation paths, quality assurance, knowledge management, and the numbers we get judged on: CSAT, first response, resolution time and backlog. You’ll work closely with the Technical Lead, who takes the technical side of escalations, so between you the whole picture is covered. A lot of the job is making sure support quality and career progression feel the same wherever someone sits, and that out-of-hours cover gets shared fairly instead of always landing on the same people. The scope of the role is global. Reporting to our Global SOC Lead, Leading a global team means some flexibility outside core hours. An early call with one region, a later one with another, and being around when a major incident hits. We manage that with time off in lieu rather than expecting you to absorb it. • Line manage and coach Platform Support Specialists in every region we operate in, with a one-to-one cadence that suits their time zone, plus performance reviews and goal-setting conversations., • Spot where people need to develop and put training, coaching and career plans in place, so progression looks the same wherever someone is based., • Lead recruitment, selection and onboarding for new specialists with the People team, including in new regions as we extend coverage., • Own global coverage and resourcing, including handover between regions and out-of-hours arrangements, so customers get the same quality of support at any hour., • Own team performance against CSAT, first-response and resolution time and backlog, globally and region by region, and report on it clearly., • Keep us at or ahead of our SLA commitments across all regions and customer segments, bringing in the Technical Lead when a case needs technical depth., • Own how the team works day to day: workflows, triage, escalation paths, quality assurance and knowledge management, applied consistently in every region., • Take ownership of high impact or commercially sensitive customer matters, and coordinate communications across regions during major incidents., • Represent Platform Support in cross-team forums and leadership reviews, and bring what customers are telling us back to Product, Engineering and Partner Success., • Support Partner Success and Sales on account-level matters, including renewal risk and expansion signals the team picks up in support conversations., • Contribute to capacity planning, headcount forecasting and budget discussions, and report on how the team and the function are performing to the Chief Strategy Officer., • Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve., • Real impact:We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company., • Transparency and Honesty:We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team., • A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help., • Regular Team Socials:We celebrate our team, our milestones, promotions and achievements with social events every month., • Employee Recognition:Programs to recognise and reward our top contributors for their achievementsand efforts. We live our company values every day and reward those people who embody them., • Experience leading people, through formal line management, mentoring or senior specialist responsibility., • Experience managing or coordinating people across time zones, or a clear view of how you’d do it well., • A real interest in developing people. Coaching, honest feedback and career conversations are where most of your time will go., • A track record in a metrics-driven service environment, hitting SLAs without letting quality slip., • Comfort with data. You can pull the report, see what it’s telling you and act on it., • Excellent written and verbal communication, including with senior stakeholders and customers under time pressure, and with a team you won’t often be in the same room as., • Sound judgement on what to prioritise, when to elevate and when to pull other people in., • Enough exposure to a technical or product support environment to follow the conversation and know when to bring in the Technical Lead. You don’t need to be the deepest technical person in the room., • Nice to have: scaling support operations in a growing SaaS business, and familiarity with Microsoft 365 and the MSP ecosystem. Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

Role: Commercial Finance Manager Reports to: Head of Business Insights Based: Southall (On-site) About Delice De France: Delice is the largest specialist distributor of premium frozen bakery products operating in the UK with a rich history underpinned by a focus on innovation and customer service. Established in London in 1984,primarily focused on the food service sector, with notable success in retail, leveraging its established strategic supplier network to navigate global food trends and develop a holistic understanding of the food market in conjunction with its own multi temperature UK logistics network. On 4 October 2019, Delice became independent through a management buy out. Through increased but measured agility and flexibility Delice optimised its assets, grew new sales channels, and further enriched its own fleet to benefit its customers. Delice is led by an entrepreneurial experienced management team with a demonstrable record of delivering performance, supported by years of industry knowledge and insight. The Company has a proven track record with strong financial performance. Delice management responded quickly to the pandemic, speedily right-sizing the business by July 2020 and saving c£8m a year. Delice has since developed new business channels, built a successful dark kitchen and established its own multi-temperature UK fleet, whilst completing its full separation from Aryzta. Today, Delice is a stronger, fit-for-purpose business in a robust financial position and well placed for future growth. The Role: The whole Finance team at Delice are very commercially driven and get the opportunity to get involved in all aspects of the business at many different levels. At Delice finance is at the heart of the business, with an Entrepreneurial spirit. We are looking for an exceptionally commercial candidate to join our Business Insights team in our Southall Head office. Business Insights is exceptionally entrepreneurial, and no two days are the same. It's an exciting time to join us and be a part of the team designed to drive the business forward through business partnering the sales team and being an integral part of our Customer's Journey. You will also own the financial view of our product journey, from supplier through freight, storage and distribution to the customer, making sure every product is accurately costed to deliver its margin. You will be involved in a variety of fast paced change projects and initiatives into our customer centric independent business. For example, relaunching our Customer Concepts and the Delice Brands. You are excited by the opportunity to work at different levels within the business and driven to learn more about an FMCG food business, bringing strong business acumen. Driven and a self-starter, you will lead continuous improvement across our Customer Journeys, striving for efficiencies and excellence whilst maintaining the highest standards of performance and promoting our Food Safety Culture. You will be an extended part of our Sales team and part of the Delice Family delivering the Delice core values. Key Relationships: Reporting into the Head of Business Insights, the Commercial Finance Manager will be a key business partner to the sales team who look after the Retail, Out of Home, Catering, Wholesale, Distribution & Multiples channels. Other Key Contacts: Sales, Marketing, Procurement, Supply Chain, Hardware, the rest of the Finance team. Responsibilities: As the Commercial Finance Manager, your responsibilities will include: Lead the financial review and challenge of business cases (e.g. new customer contracts, tenders, pricing investments, new product launches and capex), including post-investment reviews to track ROI delivered against plan. Strategically and tactically support the Sales team across all sectors, end-to-end on areas such as accurate pricing, maximising Return on Investment, accurate forecasting, Finance support in tenders, contract review, trade terms management, and customer joint business plan meetings. Drive profitability, growth and cash improvement with a customer and product lens by working with the Head of Business Insights and Head of Finance, to identify key trends and actions with these channels. For larger tenders also working with the CFO and CEO. Lead regular finance and sales performance reviews to drive accountability, efficiency and clear communication. Promote cross-functional working to build a balanced customer, cost and cash-focused culture. Deliver sales analytics, including price/volume/mix, customer and product profitability and promotional effectiveness, and develop timely, accurate, insight-driven commercial reporting and Power BI dashboards. Working with the Head of Business Insights, own the Sales month-end commentary, providing a clear understanding of business sales performance and outlook. Prepare the Executive KPI report, bringing together key metrics from across all departments, summarising performance and highlighting key changes and trends for the Executive team. Build a working technical understanding of each department's KPIs to sense-check the data and explain key movements. Champion data literacy and self-serve reporting (Excel, Power BI) across the commercial team, promoting continuous improvement throughout Delice. Own landed product cost modelling as part of the product journey, keeping product costs accurate and analysing variances to inform pricing and margin decisions. Support the Strategic Sector Pricing Strategy for Delice working closely with the Channel Team, Sales Operations Director, President and Marketing. Work with the Head of Business Insights, Chief Financial Officer, President and the Sales Operations Director to understand how market insights can be used with pricing tactical strategies to gain market share. Evaluate new financing and business model opportunities to increase market penetration for Delice de France. Lead and support cross-functional projects and provide ad hoc commercial finance solutions as business needs evolve. Benefits: Company Pension. Life Assurance. Free Onsite Parking. Referral Scheme. Long Service Award Scheme. 50% Discount Off Company Purchases. Eyecare Vouchers. Employee Assistance Programme. Essential Experience and Qualifications: Business or numerate degree (or equivalent). At least 3 years' commercial finance or financial reporting experience, with a commercial, value-adding mindset. Proven business partnering experience, with the confidence to challenge and influence senior stakeholders. Strongly analytical, with excellent communication, collaboration and interpersonal skills. Customer and solutions focused, turning financial insight into practical commercial solutions for customers and the business. A strong, resilient and flexible personality, comfortable adapting to changing priorities and holding their own with senior stakeholders. Excellent planning and multitasking skills, able to manage varied day-to-day priorities and deadlines. Advanced Excel skills, along with strong MS Office skills. A proactive self-starter with clear, independent thinking, able to work flexibly both independently and as part of a team. Experience of an integrated ERP system (ideally Microsoft Dynamics 365) and Power BI is preferred ACCA/ACA/CIMA qualified or finalist is preferred. FMCG, retail or fast-paced entrepreneurial background preferred. Enjoys a fast-paced, changing commercial environment where no two days are the same. Key Performance Measures: Business partnering and key stakeholder management. Timely, accurate and insightful commercial reporting and sales analytics with a value-added focus. On-time, accurate delivery of the Executive KPI report with clear, actionable commentary. Rigour of business case review and tracking of ROI delivered against plan. Accuracy of landed product costs and overall margin delivery against target. TPBN1_UKTJ