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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire\n \n Lead Data Steward\n \n \n Our Mission \n We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. \n \n About the Role \n Data sits at the very heart of everything we do at Capital One, and establishing a robust data foundation is a key enabler for our strategic initiatives across both the Enterprise and the UK division. With a multitude of systems capturing, storing, and processing data, our goal is to drive operations and analytics that help our customers and associates succeed. \n \n As we scale up our AI solutions, ensuring a thorough understanding of the data the UK business creates and uses is more crucial than ever. This role is essential for maintaining a well-managed business, giving decision-makers absolute confidence that their data is available and of the highest quality. We are seeking an energetic individual to bridge the gap between data and the wider business, delivering well-governed, impactful data that drives real value for our stakeholders. \n \n What You'll Do \n\n • \n Champion Data Governance: Act as the focal point for data governance and stewardship within the UK business, ensuring data is managed through its entire lifecycle and treated as a true corporate asset. \n • \n Support Data Owners: Manage day-to-day data activities on behalf of Accountable Executives and Senior Leaders who act as the designated ‘Data Owners’. \n • \n Enhance Data Quality: Drive actionable improvements to data quality and enrichment, focusing on the most critical data first and tracking the tangible ‘value-add’ with data consumers. \n • \n Ensure Compliance & Transparency: Maintain complete metadata, data descriptions, and lineage while ensuring data is correctly classified, protected, and compliant with GDPR and internal security protocols. \n • \n Manage Risk & Alignment: Engage with stakeholders to agree on common data definitions, whilst proactively flagging data risks or control issues to relevant risk and governance committees. \n\n \n The Skills and Experience You Need \n\n • \n Stakeholder Influence & Collaboration: Excellent communication and relationship-building skills, with a proven ability to influence across teams and drive cultural change. \n • \n Data Storytelling: Ability to translate complex data concepts into plain language, summarising information effectively and tailoring communications for diverse audiences. \n • \n Critical Thinking & Problem Solving: A natural analytical mindset with the ability to resolve complex data issues, identify trends, and take ownership of problem resolution. \n • \n Strategic Prioritisation: Ability to focus on high-value data tasks, piecing together data management practices to enable key strategic initiatives, including AI solutions. \n • \n Active Listening: Strong active listening skills to deeply understand stakeholder requirements and naturalise a data-centric culture across the division. \n\n \n Desirable Experience \n\n • \n Data Frameworks: Familiarity with recognised industry data management frameworks such as DAMA or DCAM. \n • \n Data Modelling & Governance: Understanding of data governance principles, business glossaries, and how data flows via logical and physical data models. \n • \n Data Maturity Assessment: Experience evaluating data maturity and providing recommendations to align current capabilities with long-term strategic goals. \n • \n Technical Proficiency: Practical experience with SQL, particularly within Snowflake database environments. \n • \n Cloud Infrastructure: A general understanding of cloud resources, specifically AWS architectures. \n\n \n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n \n What’s in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • \n Wealth & Future: Competitive pension and performance-based bonus schemes \n • \n Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. \n • \n Health: Access premium care through our private medical insurance. \n • \n Family Support: We champion your milestones with enhanced parental leave. \n\n \n A full list of our benefits is available here. \n \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. \n \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n \n \n \n Capital One is committed to diversity in the workplace.\n \n \n If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n\n \n \n \n \n For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com \n \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n \n \n \n\n Who We Are\n \n \nAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\n \n \nGuided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.\n

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