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Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.95 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 6 months driving experience (12 months experience is desirable)., • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.44 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.34 Sunday Evening Premium £2.58 Overtime rate Monday to Saturday (Day Shift) £16.80 Overtime rate Monday to Saturday (Evening Shift) £18.20 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Join the RAC as a SuperFlex Roadside Mechanic Flexibility deserves recognition – and we deliver. As a Superflex Patrol Roadside Mechanic, you’ll provide the adaptability our service relies on. • Competitive salary: £53,720 basic salary (inclusive of London Weighting Allowance if applicable), with the opportunity to earn up to £58,000, • Weekly variety: You’ll work the on average 40 hours per week across the year, receiving your roster seven days in advance with your core working hours confirmed three days prior., • Thrive outside of 9-5: Shifts will fall between 06:00 and 02:00, and may include early mornings, evenings, weekends, and bank holidays. This role is ideal for those who thrive in dynamic environments and are committed to supporting our members when they need it most. In return, you’ll receive a competitive package and the chance to make a real impact on the roadside. We’ll equip you for success from day one with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 128 years, combining our heritage with bold innovation. Now’s the time to join a company that’s redefining roadside assistance. If you're looking for a career in automotive roadside services that’s rewarding, fast-paced, and full of variety, this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Superflex Roadside Mechanic at RAC, you’ll get benefits that go the extra mile • Strong base pay – £53,720 a year (inclusive of London Weighting Allowance if applicable), with bonuses and overtime taking you up to £58,000., • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day., • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax., • Generous holidays – 23 days plus bank holidays (rising to 25 with service)., • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)., • Wellbeing support – 24/7 confidential support helpline for you and your family. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent) with demonstrative technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence

Join the RAC as a SuperFlex Roadside Mechanic Flexibility deserves recognition – and we deliver. As a Superflex Patrol Roadside Mechanic, you’ll provide the adaptability our service relies on. • Competitive salary: £53,720 basic salary (inclusive of London Weighting Allowance if applicable), with the opportunity to earn up to £58,000, • Weekly variety: You’ll work the on average 40 hours per week across the year, receiving your roster seven days in advance with your core working hours confirmed three days prior., • Thrive outside of 9-5: Shifts will fall between 06:00 and 02:00, and may include early mornings, evenings, weekends, and bank holidays. This role is ideal for those who thrive in dynamic environments and are committed to supporting our members when they need it most. In return, you’ll receive a competitive package and the chance to make a real impact on the roadside. We’ll equip you for success from day one with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 128 years, combining our heritage with bold innovation. Now’s the time to join a company that’s redefining roadside assistance. If you're looking for a career in automotive roadside services that’s rewarding, fast-paced, and full of variety, this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Superflex Roadside Mechanic at RAC, you’ll get benefits that go the extra mile • Strong base pay – £53,720 a year (inclusive of London Weighting Allowance if applicable), with bonuses and overtime taking you up to £58,000., • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day., • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax., • Generous holidays – 23 days plus bank holidays (rising to 25 with service)., • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)., • Wellbeing support – 24/7 confidential support helpline for you and your family. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent) with demonstrative technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence

Join the RAC as a SuperFlex Roadside Mechanic Flexibility deserves recognition – and we deliver. As a Superflex Patrol Roadside Mechanic, you’ll provide the adaptability our service relies on. • Competitive salary: £53,720 basic salary (inclusive of London Weighting Allowance if applicable), with the opportunity to earn up to £58,000, • Weekly variety: You’ll work the on average 40 hours per week across the year, receiving your roster seven days in advance with your core working hours confirmed three days prior., • Thrive outside of 9-5: Shifts will fall between 06:00 and 02:00, and may include early mornings, evenings, weekends, and bank holidays. This role is ideal for those who thrive in dynamic environments and are committed to supporting our members when they need it most. In return, you’ll receive a competitive package and the chance to make a real impact on the roadside. We’ll equip you for success from day one with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 128 years, combining our heritage with bold innovation. Now’s the time to join a company that’s redefining roadside assistance. If you're looking for a career in automotive roadside services that’s rewarding, fast-paced, and full of variety, this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Superflex Roadside Mechanic at RAC, you’ll get benefits that go the extra mile • Strong base pay – £53,720 a year (inclusive of London Weighting Allowance if applicable), with bonuses and overtime taking you up to £58,000., • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day., • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax., • Generous holidays – 23 days plus bank holidays (rising to 25 with service)., • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)., • Wellbeing support – 24/7 confidential support helpline for you and your family. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent) with demonstrative technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence

• £40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates), • Uncapped bonus scheme, including Overtime & Call-out rates, • Mobile role – Van, Tools & PPE provided Key duties include: • Fit/repair tyres including car, van, truck, agricultural, industrial and earthmover – roadside & in depot, • Provide an exceptional customer service experience Benefits Include: • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • REACT Licence to work safely at the roadside, • Possess a full, current driving licence, • RTRT and/or LCTT licences or equivalent, • Minimum 1 year experience as a Commercial Tyre Technician or similar

Better places, thriving communities. Job Overview : We are seeking an experienced Building Services Engineer to oversee the maintenance and operation of plant rooms and HVAC systems within a prestigious corporate environment at Stockley Park. This flagship site demands a meticulous, proactive, and safety-conscious approach to engineering excellence. Job Type: 3 Months FTC 🌟 Key Responsibilities : You'll be part of a high-performing team with access to relevant training and upskilling, responsible for: • Managing HVAC assets including BMS, FCUs, AHUs, VRF and VRV systems, • Performing planned preventative maintenance (PPM) across building services, • Diagnosing and resolving system faults while maintaining clear client communications, • Handling small power, lighting, and minor mechanical/plumbing tasks, • Participating in the on-call rota for emergency and reactive works, • Completing documentation, RAMS, and working within permit-to-work systems, • Providing high-quality customer service and proactive building walk-throughs Essential: • Familiarity with Health & Safety procedures and permit systems, • Manual handling capability, including working at heights, • Strong communication skills and digital proficiency, • C&G Level 3 Heating & Ventilation, • Mechanical Engineering credentials You should bring hands-on experience in a facilities/maintenance/ high end corporate office environment and demonstrate competency with: • Scheduled maintenance tasks (e.g. fire alarm tests, emergency light checks, temperature readings), • Reactive repairs and first-line fault response, • Meter readings, luminaire replacements, plumbing fixes, • Comply with Group and site-specific policies, • Use PPE and equipment in line with training, • Take ownership of your Health & Safety and report concerns appropriately, • Confident, driven, and proactive engineering mindset, • Excellent communication, reliability, and teamwork skills, • Clean and professional presentation aligned with company standards, • Desire to learn, adapt, and contribute to site success, • Commitment to getting the job done right the first time, • Ability to write and follow risk/method statements, • Competence in statutory compliance tracking and reporting Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Veterinary Surgeon - No OOH - Leading Practice Up to £60,000 DOE/FTE + attractive benefits package Full time/ Permanent – 40 hours per week over 4 days (part-time available) North-West Greater London Are you a qualified Veterinary Surgeon with a passion for animal welfare? Do you have experience in small animal routine surgeries OR exotics experience? Looking for a new role with state-of-the-art equipment and a small friendly team? This thriving practice in Greater London is seeking for a Veterinary Surgeon to join their supportive team. This is an exciting opportunity to join a spacious surgery which is purpose built to industry leading standards, with a digital X-ray machine, Ultrasound, Multiparameter monitor, electrosurgical unit and Idexx lab machines, and finally air-conditioning. You would be joining a friendly team made up of 4 Vets, 4 Nurses, a VCA and 3 receptionists who emphasise the importance of work-life balance, often engaging in staff evenings out and celebrations. If you are a team player and can work independently, this role could be perfect for you! What’s in it for you? • No OOH responsibilities, • CPD allowance + funding towards certificates, • 5.6 weeks holiday + bank holidays, rising to 6.6 weeks after 2 years’ service, • Have your birthday off, • In-house Career Development Opportunities, • Paid membership fees (RCVS, BVA, VDS), • Funded Sponsorship Visas (Plus potential relocation allowances), • Access to wellbeing support and pastoral care, • Private Health Insurance + Pension Scheme, • Staff discounts Working Hours: 40 hours per week over 4 days although, flexible to consider part time applicants. Weekends on rotation Happy to discuss individual requirements Requirements: • Qualified Veterinary Surgeon with RCVS registration, • Minimum of 2 years’ experience working in small animal practice, • Be confident to do both consult and surgery Location: The surgery is Iocated in North-West Greater London with excellent transport links via the Central and Metropolitan lines. Commutable from Slough, Watford, Ruislip, and surrounding areas. Want to apply or want more information? Once you submit your CV, someone will be in contact with feedback and an option for an informal chat within 2 working days. Feel free to call Compass Associates mainline, 023 9421 4488, and ask for Carina Walker, though information will be limited without a CV. Recommendations Compass Associates Ltd are working in partnership on this position. If you are not interested, but know someone who is, we offer £200 vouchers for each successful recommendation.

Field Service Engineer Level II – Heathrow Airport. Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. Following significant growth and deployment of the latest integrated checkpoint screening solutions, we are looking for a dynamic and experienced engineer with a background in mechatronics, electrical or electronics engineering, to join our team at Heathrow Airport. In this role, you'll work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives, and harmful chemicals. Every day, you’ll contribute to creating a safer environment for communities around the globe. We’re committed to your success, offering extensive product training and outstanding career growth opportunities. If you're passionate about technology and driven to make a positive impact, we want to hear from you! As a Field Service Engineer II, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow, ensuring first class customer satisfaction. Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the CTC clearance and lived in the UK for a minimum of 5 years. Duties and Responsibilities • Meet daily service repair needs and drive customer satisfaction, • Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed., • Document all inspections, maintenance, and repair work promptly., • Manage repair parts cycle time, order, install, and return parts efficiently., • Review logs for open issues, prepare formal reports to customers., • Maintain and calibrate tools and test equipment., • Provide technical support to customers and peers., • Participate in site surveys, pilot programs, special projects, and meetings., • Establish and maintain close relationships with senior FSEs and Product Managers., • Ensure compliance with health, safety, and environmental policies. About You • Live within a maximum 45 minute commute to Heathrow Airport., • Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience, • Proficiency in reading electrical/mechanical schematics., • Strong troubleshooting skills and experience in field repair of electrical and electronic systems, • Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software, • Excellent communication, organizational, and interpersonal skills, • Strong customer service orientation and ability to handle stressful situations, • Self-motivated, reliable, and accountable individual, • Willingness to travel at short notice, • Manual handling ability. What you'll get: • Extensive training on our world class products., • Highly competitive base salary, bonus, on call, overtime, company credit and an electric vehicle. About Smiths At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field. Diversity and Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (___)or LinkedIn.

Looking for a fresh challenge with an award-winning facilities management company? Do you live in or around West London and can you travel in to/across London and the Wider Areas ? Arcus FM are hiring an experienced Senior Refrigeration Engineer to join our growing team, servicing a range of multi-site retail clients. What’s in it for you? • Competitive Salary - £49,767, • Company van and fuel card – with personal use available from day one, • Full door-to-door pay - earn from the moment you leave home, • 25 days annual leave, plus bank holidays, • Enhanced overtime rates for additional earnings – All overtime is paid as time and a half (Earn an average of £12,000 extra per year), • Annual bonus (up to 4%) - subject to performance What you’ll be doing: You’ll be on the road, keeping our clients supermarket refrigeration systems running smoothly across your patch, carrying out high-quality diagnostics, maintenance, servicing and repairs – all while delivering outstanding customer service. This is a hands-on, mobile role where no two days are the same. What we’re looking for: Essential: • Valid UK driver’s license, • Refrigeration engineering experience, • F-Gas certification (C&G 2079), • CO2 Qualification, • Supermarket refrigeration experience, • Excellent communication and time management, • A strong work ethic, with Health & Safety awareness Additional info: • The role will involve working 45 hours per week, Monday to Friday, • On-call rota: 1 in every 4 weeks Why join Arcus: We’re an award-winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You’ll also benefit from a comprehensive rewards package including: • Matched pension contributions (5–6%), • Life assurance, • Access to our industry-leading training academy, • Discounts, vouchers, and financial aid programs Ready to take the next step: If you have the experience and drive to succeed in this role we’d love to hear from you, so click Apply to submit your application today!

Field Service Engineer - West London.Home based working mainly in West London and surrounding areas.Monday - Friday with rostered weekend call outs (approx 1 in 7).Van provided; personal use permitted.We are Mulmar, we are growing and we want you!.With more than 30 years' experience and over 130 e.

Those with experience dealing with customers face to face or over the phone like retail (including fashion, supermarkets and high street shops), hospitality, receptionists, tourism, contact centre/call centre, customer service, sales, delivery or takeaway drivers, restaurant, bar.

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vi.

As a Lift Engineer you will be responsible for: Managing your own designated service route covering a patch in West London Applying your knowledge as a Lift Engineer in fault finding situations Attending call outs and being on standby for calls one week in four Working to best practices To be suc

UK’s leading wholesale distributors, supporting retailers and communities nationwide.Despite our growth, our family values remain at the heart of everything we do: trust, service, and care.We’re now looking for a confident.You’ll be the first port of call for managers when people issues arise,

Day to Day for carpenter: Carrying day to day general repairs and maintenance in domestic council properties Good costumer service, meeting and greeting tenants Using a PDA Benefits for carpenter: Van fuel card provided Optional over time and call out 26 days paid holiday and bank holida

About us: Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT streaming services for Encompass clients, many of whom are household names. The MCR Specialist will support the MCR team with the specialist aspects of delivering services. This is an operationally hands-on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams by providing additional resource on-shift, carrying out live switching duties, responding to alarms, and liaising with customers and suppliers. Job Purpose Key Result Areas: • Acting as an integral part of each operational shift, provide meal break cover and additional resource for the MCR Supervisors and Operators., • Act as the technical authority in Fixed Services MCR, including providing out-of-hours support when ‘on-call’ for urgent issues., • Ensure the broadcast infrastructure is operating at peak efficiency, raising any issues with Engineering., • Manage the impact of Planned Change on Encompass broadcast operations, working closely with Change Enablers, ensuring that key stakeholders are aware of notified planned change and key mitigations are in place., • Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed., • Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers., • Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and working with the Lead MCR Specialist to produce or update documentation & drawings where required., • Follow up on technical incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers / system manufacturers where necessary., • Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes., • Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass customers. This may involve changing working hours in order to be on duty in the MCR during event broadcasts., • Identify opportunities for continuous improvement within the MCR, regularly feeding into the MCR continuous improvement plan. Role Specific Skills Required: • General knowledge and experience of OTT streaming technologies and OTT workflows., • General knowledge and experience of linear radio & television broadcast technologies including playout systems, DVB encoding and multiplexing, connectivity, ASI and IP signal transport, and satellite operations., • General understanding of Windows & Linux operating systems., • Experience of working with a range of different signal standards including SD & HD video and audio over IP., • Experience of CRM, Knowledge Base and Ticketing software such as Jira, Confluence and Pikolo iTracker., • Strong communication skills, including the ability to work closely with clients and suppliers, and work constructively with direct colleagues and internal stakeholders., • Well organised, proactive and flexible and able to effectively manage own time, prioritise a conflicting workload, and work well under pressure. Qualifications and Experience: • At least 2 years’ experience working in a Master Control Room, Network Operations Centre, or similar Broadcast Operations role involving signal routing and distribution., • Experience managing Planned Change and working with Change Enablement., • Able to demonstrate end-to-end knowledge of broadcast workflows and the distribution of content via satellite, IP, fibre & cloud., • Experience working in OTT operations and with Content Delivery Networks., • Experience working closely with suppliers and partners to deliver mission-critical services with high availability., • Some project management experience would be desirable. Benefits include: • 264 hours annual leave per annum, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme, • Income protection and life assurance benefits, • Regular wellness and engagement events, • Performance recognition awards

About us: Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Summary of Role: The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience, and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Position is shift based and onsite. Job Purpose: Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements., • 1st Line Support of MCR equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns. • Communicate fault conditions in a timely and coherent manner to staff, customers, and service suppliers. This includes escalations to management, call-out of support engineers and customer escalation as detailed in the escalation procedures. • Liaise with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies. • Responsible for the implementation of short notice transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures. • Interface with the MCR Shift Supervisor to proactively identify and develop new procedures and processes to improve the operation and meet the often rapidly changing needs of the department. • Provision of day-to-day operations, services, and functions through appropriate use of scheduling, routing, automation, and monitoring systems located in the MCR Operations Room. • Control and monitoring of remote equipment at unattended sites associated with transmitter operations. • Maintain accurate logging and reporting relating to all aspects of MCR operations., • Maintain a secure working environment in line with the requirements of the EDM ITIL Policy to protect individuals, information and EDM Assets. • Ensure that EDM’s health and safety guidelines and policies are always followed. Role Specific Skills Required: • Excellent all-round communication skills., • Be a team player., • Service Desk experience., • Able to work well under pressure and to adhere to strict deadlines., • Very organised and accurate with high degree of attention to detail., • Willingness and ability to work unsociable hours., • Desire to expand technical knowledge within IT and broadcast systems., • Logical and analytical problem-solving skills., • Ability to analyse upcoming workloads, arranging and prioritising tasks as necessary., • Strong time-management skills., • Desire to progress career within the company and build on learned skills and abilities. Essential Qualifications/Experience: • Experience of working in an MCR operational environment., • Experience of working in broadcast operations and with associated technology as applied to OTT, HF broadcasting, radio, TV, satellite, internet, and multimedia. • Experienced in the operation of broadcast and IT equipment., • Have an awareness and general understanding of UNIX/Windows operating systems. Desirable Qualifications and Experience: • Service Desk Operator, • Knowledge of broadcast workflows and distribution of content via satellite, IP, fibre, and cloud., • Knowledge of IT processes and networking., • Knowledge of world geography and general interest in current affairs and the media., • Knowledge of OFCOM specifications and guidelines Benefits include: • 264 hours annual leave per annum, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme, • Income protection and life assurance benefits, • Regular wellness and engagement events, • Performance recognition awards

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. Its important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. What youll do: * • Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution., • Providing first level support and ownership for all incidents and requests, • Initial incident triage of all requests, • Ensuring timely call resolution to achieve SLAs, • Meeting Service Desk (KPI) Key Performance Indicators, • Pro-active contact with suppliers including escalations when necessary, • Have direct liaison with our customer on the phone, email and via bespoke systems for the role Who you are: If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements: * • Ensure that excellent customer service is maintained and delivered to the highest standard, • A practical and proactive approach to the 24*7 Service Desk Operation, • Deliver customer service to the highest standard, • Strong Customer Service Skills, • A positive approach to problem solving, • This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 shifts holiday per year and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #TJ-ONSITE

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