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ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOU To join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Bank Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Bank Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents. ABOUT YOU You don't need any particular qualifications to join us as a Bank Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Retention & Renewals Advisor Location: Hybrid (Split between home and our Meadowhall Office) Salary: Salary: basic salary + Commission, OTE We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business. The role • Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals., • Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals., • Take ownership of the client experience, ensuring every touchpoint leaves a positive impression., • Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate., • Collaborate with existing clients to identify opportunities for additional growth and support new business generation., • Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business., • Be commercially driven - success will be measured against both revenue targets and client retention performance About you We’re looking for a confident, commercially minded individual who is consultative, tenacious, and results driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment. You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential. Experience in customer service, client retention or sales is a real plus. Here’s a taste of the perks we roll out for our extraordinary team members: • 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., • Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., • Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family., • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best., • Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, • Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!

HR Advisor Location: Wilmslow – Hybrid split of 3 days office, 2 days at home Salary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. As we scale for further growth across the Citation Group, hopefully, that’s where you come in. We are far from your average service provider – our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients. The role Our whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this. We’re looking for a commercial HR generalist to play an integral role in our team and business. You will be working closely with our Sales teams to deliver the People Plan and their basic HR needs. A key focus of this role will be managing employee relations—acting as a primary point of contact for employee queries, proactively addressing and resolving ER issues, and providing expert support to managers on all aspects of employee relations. You’ll also be involved in the full colleague life cycle, driving colleague engagement, supporting learning and development, championing change, and contributing to business growth. • Onboarding new starters to ensure they understand our culture and reaching peak performance as quickly as possible., • Provide HR support for all matters in your business area, including performance management, training and development, ER issues, including: Grievances, disciplinaries, redundancy, long term sick, disputes, assist with TUPE, colleague wellbeing including maternity / paternity, • Colleague Engagement: Life’s too short to hate where you work, you’ll help drive colleague engagement through a variety of initiatives., • Change & Growth: Support the team and business to drive change and business growth, • Liaise with payroll to ensure colleagues are paid correctly, • Learning & Development: Support the delivery of training or other L&D initiatives, this could range from coordinating it, writing it, or delivering it, • Admin: supporting the team Administrator and ensuring our processes are efficient, effective and scalable as we grow The Person We’re not your everyday HR department, and we’re not looking for your everyday HR person. • It’s fast-paced and always changing, so you need to be up for the challenge, always ready to adapt and get stuck in., • Agile with a growth mindset, you will really care about our business. You get that you are a role model for and a custodian of our culture and will always put your best self forward., • It’s all about the people in Citation, so you’ll need to demonstrate a wide range of influencing and communication skills. People will want to come to you, not just because of your expertise, but because you are a great person to work with., • We’ve got a coaching style with our managers; we work together to help find the best solutions, so you’ll need to show us your coaching and problem-solving skills., • Some experience of supporting a business with a variety of ER issues such as probation reviews, investigation, disciplinary, performance improvement; not just at note taking level but coaching and advising managers, • You’re always learning and developing – you might not have all the answers yet and you’re willing to learn and give it a try., • We’re always looking for ways to improve our processes to create a better experience for colleagues so you’ll show initiative and come up with new ideas on how we can do this. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.