Salesforce Administrator
hace 3 días
London
Job Type: Permanent Location: London (3 days onsite per week) Start Date: Mid-February 2026 Client: Media company Overview Our client is hiring a Senior Salesforce Administrator to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex Service Cloud and Zuora subscription environment and plays a key part in client’s AI-driven transformation, including Agentforce for Service and Einstein for Service. You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client’s AI roadmap. Key Responsibilities • Own advanced Salesforce administration and complex BAU support., • Design, build, and optimise Flows, automations, and error handling., • Troubleshoot complex issues across integrations, APIs, and Zuora/MPP subscription logic., • Manage releases with developers, including deployments and sandbox alignment., • Lead configuration and expansion of Agentforce for Service (agents, actions, reasoning, testing)., • Support Einstein for Service features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions)., • Work with business stakeholders to translate requirements into scalable Salesforce solutions., • Maintain platform health, data quality, governance, and documentation (Jira/Confluence)., • Support training and adoption of AI and automation features. Skills & Experience Essential • Strong Service Cloud experience in complex environments., • Expert-level Flow design and troubleshooting., • Experience with deployments, devops/change sets, and sandbox management., • Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing., • Experience in a senior admin or advanced second-line Salesforce role., • Experience with Agentforce OR Einstein for Service., • Knowledge of Zuora or subscription platforms., • Exposure to Data Cloud or Next Best Action., • Agentforce Specialist or relevant Trailhead certifications.