Trabajos case administrator en Reino Unido

Project Manager Placement Programme - No Experience Required Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Step 2 - Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. Step 3 - Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. Guaranteed Job Placement At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1499, or 13 interest free monthly instalments of £130, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply

At Epiq, your work contributes to complex, global legal outcomes. Apply below after reading through all the details and supporting information regarding this job opportunity. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Advanced Technologies ConsultantPosition SummaryThe Advanced Technologies Consultant supports clients in the effective, defensible, and commercially practical use of analytics, machine learning, and generative AI across eDiscovery, document review, investigations, early case assessment, privilege review, regulatory response, and related legal data workflows.Working closely with Advanced Technologies leadership and cross-functional teams across Client Services, Document Review Services, Sales, Operations, and Information Technology, the Consultant serves as a client-facing subject matter expert. The role is responsible for helping clients identify appropriate workflows, configure and apply advanced technology solutions, explain technical and statistical concepts in clear business and legal terms, and ensure that projects are delivered efficiently, defensibly, and in line with client objectives.This role is well suited to someone with strong eDiscovery experience, a consultative mindset, and a practical understanding of document review. A legal background, litigation support experience, or prior review management experience would be particularly valuable, as the Consultant will often need to bridge legal strategy, review execution, technology configuration, and client-facing advice.The successful candidate must be comfortable managing multiple projects concurrently, working independently through ambiguity, collaborating across teams, and occasionally supporting urgent project needs outside standard business hours.Key ResponsibilitiesServe as a subject matter expert on the use of advanced analytics, technology-assisted review, predictive coding, machine learning, and generative AI in eDiscovery and document review workflows.Consult with clients and internal stakeholders to understand matter objectives, legal and review requirements, data challenges, timelines, and desired outcomes.Design and recommend defensible workflows using tools such as TAR 1.0, TAR 2.0, active learning, AI-assisted classification, privilege identification, early case assessment, data reduction, and investigative analytics.Build, manage, validate, and refine analytics and AI models across platforms such as Relativity, Epiq AI, Reveal AI, and other advanced review or analytics platforms.Develop and refine prompts, instructions, classification criteria, and model guidance for generative AI and LLM-enabled tools, with a focus on consistency, quality, defensibility, and practical review outcomes.Advise clients and internal teams on appropriate use cases, limitations, risks, defensibility considerations, and quality control measures for AI-enabled review workflows.Explain statistical concepts, validation methodologies, sampling approaches, model performance, and review metrics to audiences with varying levels of technical, legal, and operational knowledge.Demonstrate a strong understanding of the full eDiscovery lifecycle, including data assessment, culling, review strategy, privilege workflows, production requirements, regulatory requests, and post-review analysis.Prepare recommended protocols, workflows, technical responses, reports, findings summaries, and client-ready explanations of proposed approaches and results.Support privilege-related workflows, including privilege identification, common-name normalisation, privilege log support, and procedural guidance for review teams.Partner with Client Services, Document Review Services, Operations, Sales, and Technology teams to ensure successful delivery of assigned projects.Document key project decisions, workflows, assumptions, and lessons learned, and transfer knowledge to review and client service teams to support repeatable and scalable delivery.Oversee or guide the work of analysts, associate consultants, review managers, or other project resources where appropriate.Track project successes, risks, lessons learned, and client outcomes, and contribute to internal reporting as required.Mentor colleagues and help build internal knowledge of analytics, AI, TAR, and advanced review workflows.Maintain subject matter expertise through continuing education, platform certifications, market awareness, and active engagement with developments in eDiscovery, legal technology, analytics, AI, and generative AI.Support business development activities where needed, including demonstrations, client presentations, training sessions, pre-sales discussions, and thought leadership.Required Qualifications and ExperienceBachelor’s degree or equivalent professional experience.Minimum of 5 years’ client-facing experience in eDiscovery, litigation support, legal technology, document review, investigations, regulatory response, or a related field.Practical experience with eDiscovery review platforms, including Relativity Server and/or RelativityOne, and general administration of document review databases.Experience using technology-assisted review, predictive coding, active learning, analytics, machine learning, or generative AI tools in an eDiscovery or legal data context.Strong understanding of the eDiscovery lifecycle, including data processing, review strategy, review management, quality control, privilege, production, and defensibility considerations.Ability to translate complex technical, statistical, and workflow concepts into clear, client-ready advice.Strong written and verbal communication skills, with the ability to engage confidently with legal, technical, operational, and executive stakeholders.Excellent issue-spotting, problem-solving, critical thinking, and judgement.Strong time management skills and the ability to manage multiple concurrent matters, priorities, deadlines, and stakeholders.Proficiency with Microsoft 365, including Excel and other core productivity tools.Willingness to work flexibly when required by client demands, matter deadlines, productions, regulatory requests, or other urgent project needs.Preferred Qualifications and ExperienceLegal qualification, litigation experience, or equivalent legal training.Prior experience as a review manager or in a similar role overseeing legal document review workflows.Advanced degree such as JD/LLB, MBA, MSc, or equivalent industry experience.Relativity certification such as Relativity Certified Administrator, or equivalent platform certifications.Familiarity with tools such as Relativity Active Learning, Epiq AI, Reveal AI, or similar analytics and AI-enabled review platforms.Experience with privilege review workflows, privilege log preparation, common-name normalisation, legal issue coding, responsiveness review, confidentiality review, and quality control processes.Experience supporting investigations, early case assessment, antitrust / Second Request matters, regulatory responses, litigation reviews, or post-production analysis.Prompt engineering experience, including developing, testing, and refining prompts or instructions for tools such as Copilot, Claude, Gemini, Harvey, or other LLM-enabled platforms.Familiarity with Power BI, Python, SQL, data analytics, reporting, or dashboarding.Experience preparing written reports, findings summaries, workflow documentation, client briefings, or technical protocols.Interest in legal technology innovation, AI adoption, defensible automation, and the practical application of emerging technologies to legal and review workflows.Key Skills and CompetenciesClient consultation and stakeholder managementeDiscovery and document review workflow designTechnology-assisted review and predictive codingGenerative AI and LLM-enabled review workflowsAnalytics model setup, validation, and interpretationPrompt development and refinementPrivilege review and legal issue analysisReview management and quality controlStatistical literacy and defensibilityTechnical communication and report writingCross-functional collaborationCommercial awareness and solution designMentoring, knowledge sharing, and internal enablementAdaptability, judgement, and practical problem solvingSuccess ProfileA successful Advanced Technologies Consultant will combine legal and review-domain understanding with strong technical aptitude and client-facing judgement. They will be able to understand the client’s substantive legal or investigative objective, identify the right technology-enabled workflow, explain the approach clearly, and drive delivery through collaboration with review, client service, technology, and sales teams.They will not simply operate tools; they will advise on how and when those tools should be used, where the risks are, how outputs should be validated, and how advanced technologies can improve quality, efficiency, consistency, and defensibility across the matter lifecycle.Short Recruitment SummaryThe Advanced Technologies Consultant is a client-facing eDiscovery and legal technology role focused on the defensible use of analytics, machine learning, and generative AI across document review, investigations, privilege, early case assessment, and regulatory response workflows. The role requires strong eDiscovery experience, technical aptitude, excellent communication skills, and the ability to translate complex AI and analytics concepts into practical, client-ready advice. Candidates with a legal background, litigation support experience, or review management experience are particularly well suited to the role.The successful individual must be authorised to work in United Kingdom for any employer and must be a current resident in United Kingdom.#LI-JM1 #LI-Remote"Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.Epiq Leadership CompassFosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. xrnqpay Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.SummaryLocation: GBR-London-110 BishopsgateType: Full time

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description A fantastic opportunity for an entry level candidate to join WTW, as a Pension Administrator, taking their first step in building a career within the Pensions Industry. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients. Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits. Full training is provided including new starter induction and further training thereafter. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills. We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. The Role: Our administrators are trained in various case types and pension schemes and are expected to progress from basic to more complex case types within the first 6-12 months of their employment. A Pension Administrator at WTW: Accurately processes cases for our members across a variety of schemes. This includes working on calculations (both automated and manual) and answering queries via telephone, letter and email. Consistently provide a high-quality customer experience to clients/members by ensuring work is proactively managed within client Service Level Agreements. This includes ensuring output and target number of cases per day is achieved and work is completed within “Right First Time” targets. Develops knowledge and capability over a number of different case types by utilising knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions. Resolves member queries by providing excellent member and client care in an empathic and supportive manner. Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution. Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly. Develops and prioritises personal development within the Pensions industry by developing and maintaining working knowledge of relevant Pensions Regulations and Legislation. Qualifications What you’ll bring: Ability to work to with excellent English spoken and written communication skills to provide high quality communications (both emails and letters). Ability to work self-sufficiently following procedural documentation. Ability to proactively manage time and work priorities to meet volume and accuracy targets. Previous experience of working in a customer service environment, dealing and speaking directly with customers and clients including managing challenging or apprehensive customers would be an advantage. Proficient in Excel, with strong numerical skills and the capability to perform both basic and complex calculations with training. Previous experience working as part of a team and in a busy, fast-paced environment would be an advantage. Desire to learn new things and start a career in the Pensions industry. Experience using Microsoft Word to produce automated and manual letters to members. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (OGB2)

You'll be part of the conversation about litigation strategy at the very start of a case, not brought in once documents are due. This London law firm has its own in-house eDiscovery team that works side by side with lawyers across a wide range of practice groups, on disputes that are often complex and cross-border. As eDiscovery Project Manager, you'll run and advise on complex disclosure exercises from collection through to production. The team focuses on using the right technology at the right point in a matter, and makes extensive use of analytics and AI-based review tools. You'll shape the workflow, keep it efficient and explain it clearly to the lawyers relying on it. • London, hybrid, 3 days per week in the office, • Permanent, • You must already have the right to work in the UK, • Project manage disclosure exercises end to end, from data mapping and collection through processing, review and production, • Advise lawyers on the most effective disclosure strategy for each matter, including where analytics and AI-based tools will save time and cost, • Prepare and contribute to the disclosure documents exchanged between parties, including Disclosure Review Documents (DRDs) and Electronic Documents Questionnaires (EDQs), • Work with client IT teams to map data sources and plan collections, • Organise and run document productions, • Train review teams on the platform and the workflow, • Solid litigation support or eDiscovery experience across the full disclosure process, ideally gained in a law firm, • Relativity Certified Administrator (RCA), • Strong hands-on Relativity skills, including setting up reviews to run efficiently and keep costs down, • A practical understanding of analytics and how to use it within a review, • Experience managing several projects at once, • Confident advising lawyers and partners, and able to explain technical points in plain English, • Awareness of, or hands-on exposure to, Relativity aiR, • Experience leading or supervising others, such as review teams APT Search is an equal opportunity employer and is committed to a workplace free from discrimination, providing fair consideration to all applicants regardless of background or protected status. This client is not able to offer visa sponsorship for this role, so you must already have the right to work in the UK. #J-18808-Ljbffr

This role asks for someone who can run a whole sales cycle alone, from the first conversation through to a signed contract, selling to very large insurance organizations with many decision makers. A strong candidate brings proven full cycle selling, sharp questioning and qualification habits, and the patience and resilience to keep a long, high stakes deal moving. The posting values drive and grit over years of experience, and it wants someone who can also help shape how the sales team works. How it fits the AI era AI is changing how claims get handled, which is the product this person sells, so the role sits close to that shift. The tools can speed up research, pipeline tracking and deal preparation, but trust with senior insurance buyers and the judgment to challenge their thinking stay human. The posting stresses insight led selling, which means the person has to understand each customer's business well enough to make the case. How it builds AI experience Selling a claims platform for insurers and MGAs means learning how AI and automation fit into claims handling and risk work, and being able to explain that clearly to senior buyers. That understanding can be built by studying how claims operations work and where automation helps, then practicing discovery questions around it. The posting does not ask for hands on AI building, so the gain is commercial fluency in AI driven claims work. Worth showing • Full cycle sales ownership, • Discovery and qualification, • Senior stakeholder relationships, • Insurance or consulting background This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role. About ClaimSorted ClaimSorted is a technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company. #J-18808-Ljbffr

Building a sustainable tomorrow KierBAM is a Joint Venture between Kier Infrastructure and BAM UK & Ireland's Infrastructure segment formed to deliver major civil engineering and infrastructure works on the Hinkley Point C project. The JV has been responsible for significant enabling works and earthworks packages that prepared the site for the construction of the nuclear power station. This role provides an advisory service, delivering high quality, consistent, and professional HR guidance and advice to managers. The ER Advisor will play a key role in supporting the people agenda by helping managers operate confidently, compliantly, and in alignment with BAM's, the joint venture and project values and behaviour standards. The postholder will be able to demonstrate being able to operate in a HR advisory environment to support interactions, collaborations and handover points with other parts of the wider People and operational team, defined ways of working, and consistently high service standards. The role will operate within a complex joint venture project environment, supporting consistent ER practice while recognising the governance, stakeholder and operational requirements of a major infrastructure project. The postholder will need to work effectively with JV partners, project leadership, operational teams and relevant client-facing stakeholders to support fair, timely and proportionate people decisions. The role also serves as custodian of the BAM central case tool, ensuring all case activity, advice, and outcomes are recorded accurately. The postholder will also support JV and Devonport -specific reporting and employment governance requirements, including workforce updates, forecast reports and employment-related information required under the site collective agreements. Strong data stewardship will enable meaningful insights, trend analysis, and informed decision making. Making Possible Provide expert employee relations advice, coaching and end-to-end case management support to managers across a broad range of ER matters, including disciplinary, grievance, absence, performance, probation, redundancy, TUPE and compliance investigations. Ensure all advice is legally compliant, aligned with BAM, Joint Venture and project-specific policies, and supports effective risk management and decision making. Manage cases fairly, consistently and in line with best practice, BAM values and project behavioural standards. Provide guidance on site-specific conduct and compliance issues such as Code of Conduct breaches, behavioural incidents, site access restrictions, confidentiality, data protection, social media misuse and safety-related concerns. Support managers in understanding the employment implications of client or project restrictions and operational requirements. Escalate complex or high-risk matters to the HR Business Partner as appropriate and work closely with Compliance on serious conduct concerns. Build strong relationships with key stakeholders, including managers, HR colleagues, Trade Union representatives, Occupational Health and legal advisors. Support positive engagement with Trade Union and employee representatives during ER casework, consultation activities and workforce change programmes. Ensure all interactions are conducted with professionalism, consistency and sensitivity to the wider industrial relations environment. Provide balanced support to all parties involved in case management, promoting employee wellbeing while maintaining compliance with organisational values and behavioural expectations. Demonstrate BAM's values in all communications, actions and decisions. Act as the primary owner and administrator of the BAM ER recording system, ensuring accurate and timely recording of advice provided, case notes, decisions and outcomes. Maintain high standards of data quality to support reliable reporting, governance and business insight. Analyse ER data to identify trends, recurring issues and opportunities for proactive intervention and manager support. Deliver a responsive, manager-focused advisory service that meets the demands of a multisite operational and construction environment. Provide practical employee relations guidance to operational leaders, taking account of workforce planning, site logistics, shift patterns, mobilisation, redeployment and operational pressures. Promote consistency of service, support the implementation of standardised processes and encourage effective collaboration between ER, HR Business Partners, People Services, Centres of Excellence and Compliance teams. Coach managers to address issues early, including attendance, conduct, performance, behavioural concerns, conflict and wellbeing matters, reducing unnecessary escalation to formal procedures. Support the continuous improvement of employee relations processes, governance and service delivery standards to enhance quality, consistency and efficiency. Develop productive relationships across HR, Operations, People Services and wider business functions. Contribute to the development of the advisory model by supporting workflow design, governance arrangements and escalation processes. Work collaboratively across Joint Venture and project teams to ensure consistent people practices, clear accountabilities and effective case management handovers. Support audit activity and ensure adherence to employment policies, procedures and governance requirements. Identify and escalate emerging ER trends or workforce risks that may impact industrial relations, operational delivery or organisational reputation. Ensure all data is managed in accordance with GDPR and BAM governance standards. What do you bring to the role? Essential Experience in employee relations case management within complex environments. Strong knowledge of UK employment law and employee relations best practice. Proven experience managing end to end complex ER cases, including disciplinary, grievance and investigation processes through to conclusion. Confidence in coaching, influencing and constructively challenging managers at all levels. Experience maintaining accurate ER records and using HR/ER systems. Ability to manage high volume ER activity and work in a in a dynamic, multisite operational environment with changing priorities. High levels of professionalism, integrity, and confidentiality. Desirable CIPD Level 5 (or equivalent experience). Experience working within volume ER and similar fast-paced industries. Strong analytical capability with confidence in producing HR data and insights. Experience working in environments governed by collective agreements, national working rule agreements or site-specific employment agreements. Mediation experience What's in it for you? Competitive salary A wide range of family-friendly policies Company car/car allowance/travel allowance 8 % matched pension contributions Private healthcare Life assurance 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development TPBN1_UKTJ

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. Cvent is seeking a customer-focused, technically strong Senior Service Desk Engineer to join our London office as part of our Global Service Desk team. This senior individual-contributor role delivers a secure, reliable, and seamless technology experience for Cventers in the United Kingdom, across Europe, and globally when needed. You will serve as a technical escalation point for the Service Desk and own complex employee technology issues from initial triage through durable resolution. You will combine hands‑on troubleshooting with clear communication, sound judgment, and a continuous‑improvement mindset across endpoints, identity and access, collaboration, connectivity, workplace technology, and IT assets. You will partner with Enterprise Services, Information Security, Network and Infrastructure, Corporate Systems, CRM, AV, Facilities, regional IT teams, and external vendors to improve service quality, strengthen security and endpoint compliance, reduce recurring incidents, and build scalable support capabilities through standardization, automation, and documentation. • Support employees in the UK and across Europe, while contributing to global Service Desk, • Partner with Office Leadership, Human Resources, and the Office Manager to maintain a safe, productive, and well‑supported office environment., • Serve as a senior escalation point for complex Service Desk incidents, requests, and technical questions; drive investigation, resolution, and follow‑up communication for high‑impact issues., • Diagnose and resolve employee IT issues involving access and login problems, Windows and macOS laptops, enterprise software, peripherals, printers, mobile devices, basic networking, DNS, VPN and remote access, collaboration tools, AV, and conference‑room technology., • Triage, prioritize, document, resolve, route, and elevate incidents and service requests; gather complete troubleshooting details and meet defined ticket SLAs and service‑quality standards., • Communicate clearly with users throughout each case, provide timely status updates and viable workarounds, record resolution notes and time worked, and close tickets accurately., • Troubleshoot and administer identity and access services, including Active Directory and/or Microsoft Entra ID, account lifecycle activities, group membership, SSO, MFA, and application‑access issues., • Provision, configure, deploy, maintain, recover, and refresh employee devices through the full endpoint lifecycle, including onboarding, repair and replacement, operating‑system and application deployment, patching, encryption, endpoint‑security tooling, and compliance remediation., • Own and support end‑to‑end IT asset lifecycle activities, from purchasing and vendor coordination through receiving, inventory, asset assignment, audits, reporting, repair, recovery, secure retirement, and responsible recycling or disposal., • Prepare and image or enroll laptops, support new‑hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting., • Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‑cause analysis, and implement or recommend lasting corrective actions., • Support incident response and outage communications, monitor the ISHelp Slack channel, and participate in an on‑call rotation and critical‑incident coverage outside standard business hours as required., • Build and maintain high‑quality knowledge articles, self‑service guidance, runbooks, troubleshooting guides, and standard operating procedures that help employees and Service Desk engineers resolve issues consistently., • Use service data, ticket trends, customer feedback, and operational metrics to improve responsiveness, first‑contact resolution, ticket quality, backlog health, mean time to resolution, asset accuracy, incident readiness, and employee experience., • Identify and automate repetitive support work using scripting, endpoint‑management tools, workflow automation, and emerging AI‑enabled support capabilities where appropriate., • Partner with Information Security to support secure endpoint and access practices, including least privilege, MFA, patching, encryption, EDR/anti‑malware, device compliance, secure asset handling, and timely escalation of suspected security events., • Partner with Networking, Security, Corporate Systems, CRM, AV, Facilities, Infrastructure, and other IT teams; escalates issues when deeper expertise is required and coordinate resolution across teams and vendors., • Help maintain reliable AV, wireless, conferencing, and workplace technology for the London office, assigned European locations, and remote employees., • Participate in and make substantial contributions to office build‑outs, office moves, expansions, workplace‑technology refreshes, endpoint initiatives, migrations, automation, and process‑improvement projects., • Travel to other Cvent locations up to 5% of the time as business needs require., • Provide professional, empathetic, and timely support to employees at all levels, including high‑touch support for senior leaders when needed., • Perform other duties as assigned Success in this role means combining excellent customer service, advanced technical troubleshooting, IT service and incident management, endpoint and asset support, and continuous improvement. You will be successful when you consistently deliver responsive, high‑quality support; maintain strong customer satisfaction and ticket quality; improve mean time to resolution and first‑contact resolution; keep asset records accurate; contribute to incident readiness; and create knowledge, automation, and process improvements that prevent recurring employee technology issues. • Demonstrable progressive experience in enterprise IT support, Service Desk, desktop support, endpoint engineering, or a comparable technical support role., • Demonstrated experience independently resolving complex end‑user technology issues and serving as a technical escalation point., • Strong hands‑on experience supporting Windows 11 and macOS in an enterprise environment., • Experience with endpoint‑management tools such as Microsoft Intune, Jamf Pro, Microsoft Configuration Manager, Workspace ONE, or equivalent platforms., • Working knowledge of identity and access‑management concepts and tools, including Active Directory, Microsoft Entra ID, SSO, MFA, group or role management, provisioning, and deprovisioning., • Experience supporting Microsoft 365, collaboration platforms, video conferencing, VPN or remote‑access solutions, and common SaaS applications., • Experience using an ITSM platform, preferably Jira Service Management, including ticket workflows, queues, SLAs, automation, permissions, integrations, knowledge management, and reporting., • Strong troubleshooting skills across endpoint hardware, operating systems, basic networking, DNS, remote access, AV, conferencing, and peripheral devices., • Working knowledge of endpoint‑security practices, including patching, encryption, endpoint detection and response, anti‑malware, device compliance, and secure asset handling., • Experience managing IT assets across their lifecycle, including purchasing, inventory, auditing, reporting, recovery, secure retirement, and recycling or disposal., • Excellent analytical, written, and verbal communication skills, including the ability to explain complex technical issues clearly to nontechnical employees and stakeholders., • Strong customer‑service mindset, ownership, prioritization, attention to detail, and ability to remain composed during high‑impact incidents., • Ability to work independently and collaboratively in a fast‑paced, global environment., • Ability to travel up to 5% of the time., • Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent practical experience is welcome., • Relevant certifications such as ITIL Foundation, CompTIA A+, Network+, or Security+, Microsoft Endpoint Administrator., • Strong understanding of ITSM practices, including incident, request, problem, change, knowledge, and asset management., • Experience automating support workflows using PowerShell, Bash, Python, or comparable scripting and automation tools., • Experience supporting executive stakeholders, geographically distributed offices, hybrid employees, or a global Service Desk operation., • Experience creating operational dashboards or reports and using service metrics to identify opportunities for improvement., • Experience supporting conference‑room, AV, wireless, and office‑technology environments., • Familiarity with AI‑driven IT support tools, such as intelligent ticket routing, support chatbots, knowledge suggestions, predictive analytics, or automated remediation. #J-18808-Ljbffr

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. TrustedTech is seeking a Solutions Architect, Presales, to serve as a senior technical advisor and strategic bridge between Sales and Delivery for our U.K. Services organization. This role leads technical discovery, solution strategy, architecture, scoping, estimation, and customer-facing technical sales activities for complex Microsoft cloud opportunities. The Solutions Architect will partner with Services Sales, Account Management, Acquisition Sales, Advisory, Delivery, and Microsoft field teams throughout the pursuit lifecycle. They will translate business and technical requirements into secure, scalable, and commercially practical solutions across Azure, Microsoft 365, Security, Data & AI, Copilot, and managed services, while drawing in specialists where deeper domain expertise is required. This role requires hands-on technical credibility paired with strong executive communication. The successful candidate can move from a whiteboard session with engineers to an executive conversation about business value, then convert the agreed solution into a clear estimate, proposal, and statement of work that Delivery can execute with confidence. • Lead technical and business discovery for qualified opportunities, uncovering current-state challenges, desired outcomes, technical requirements, constraints, dependencies, security and compliance needs, decision criteria, and success measures., • Facilitate architecture workshops, technical deep dives, whiteboarding sessions, and solution presentations with stakeholders ranging from engineers and architects to CIOs, CTOs, CISOs, and business leaders., • Translate customer priorities into well-architected recommendations and sequenced roadmaps based on value, risk, readiness, technical feasibility, and operational impact., • Partner with Advisory when opportunities require business case development, operating-model design, adoption, governance, or broader transformation strategy before implementation., • Design fit-for-purpose Microsoft cloud solutions across Azure infrastructure and platform services, Microsoft 365 and Modern Work, identity and security, Data & AI, cloud operations, and managed services., • Develop current- and future-state architecture views, solution narratives, migration or implementation approaches, assumptions, dependencies, and roadmaps that clearly connect the technical design to customer outcomes., • Create services scope, work breakdowns, resource plans, estimates, milestones, deliverables, acceptance criteria, responsibilities, exclusions, and implementation assumptions in partnership with Delivery and practice leaders., • Apply relevant Microsoft guidance and architecture principles, including Cloud Adoption Framework, Well-Architected Framework, Azure Landing Zones, Zero Trust, FinOps, resiliency, governance, and security-by-design., • Own the technical content of proposals and statements of work, ensuring architecture, scope, outcomes, assumptions, responsibilities, dependencies, and acceptance criteria are clear and delivery-ready., • Create and deliver compelling technical presentations, whiteboards, demonstrations, solution briefs, and proof-of-concept approaches when they materially advance customer confidence or the pursuit., • Participate in formal solution reviews and deal assurance, surfacing architecture risks, scope gaps, unsupported assumptions, skills requirements, and delivery dependencies before proposals are presented., • Partner with Services Sales throughout the pursuit to qualify opportunities, explain technical tradeoffs and cost drivers, support commercial conversations, and co-present solution recommendations and executive readouts., • Provide a structured transition into Delivery after signature, transferring the customer vision, architecture context, decisions, assumptions, risks, and expectations without requiring Delivery to rediscover the pursuit. The role may remain engaged through transition but is not the primary delivery resource., • Engage directly with Microsoft sellers, solution specialists, architects, and technical teams on joint opportunities, workshops, architecture validation, and partner-led transformation pursuits., • Maintain working knowledge of Microsoft commercial and licensing constructs, Azure consumption economics, reservations/savings options, and total-cost-of-ownership considerations so architecture recommendations are technically and commercially practical., • Understand Microsoft assessments, incentives, funding programs, reference architectures, and co-sell motions and incorporate them when they strengthen the customer outcome and accelerate the opportunity., • Stay current across Microsoft's broader roadmap, including Azure, Microsoft 365, Security, Fabric/Data, AI, and Copilot, with the judgment to bring in specialists when deeper expertise is required., • Help strengthen and standardize discovery frameworks, qualification criteria, architecture templates, estimation models, proposal standards, SOW patterns, reference architectures, and deal review practices., • Capture lessons learned from pursuits and deliver feedback to improve solution quality, estimate accuracy, implementation readiness, and response time., • Share technical knowledge with Sales and Services teams, helping sellers position cloud architecture, business value, and services capabilities more effectively., • 7+ years of experience in cloud architecture, solution architecture, technical consulting, engineering, or presales roles, with significant client-facing responsibility for designing and shaping Microsoft-based solutions., • Strong hands-on working knowledge across Microsoft Azure and Microsoft 365 / Modern Work, including cloud infrastructure, networking, identity, security, governance, migration, Microsoft 365 administration, Teams, Intune, Entra, and related cloud operating considerations., • Broad working knowledge across adjacent Microsoft solution areas such as Defender, Sentinel, Purview, Fabric, Azure AI, Copilot, and managed services, with the judgment to engage specialists when deeper domain expertise is required., • 3+ years of meaningful presales or solutioning experience leading discovery, translating requirements into architecture and services scope, and producing customer-ready estimates, proposals, presentations, and statements of work., • Proven ability to communicate complex technical concepts clearly to both executive and technical audiences, including whiteboarding, presentation development, technical writing, and explaining architecture tradeoffs in business terms., • Experience partnering with Delivery teams to validate scope, resource assumptions, implementation approach, delivery feasibility, and risk before contract signature., • Strong organizational discipline and customer focus; able to manage multiple concurrent pursuits and maintain quality under sales-cycle timelines., • Experience in a Microsoft partner, Cloud Solution Provider (CSP), systems integrator, managed services provider, or consulting organization supporting multiple concurrent customer pursuits., • Relevant Microsoft certifications such as Azure Solutions Architect Expert, Microsoft 365 Administrator Expert, Cybersecurity Architect Expert, Fabric Analytics Engineer, Azure AI Engineer, or comparable role-aligned credentials., • Experience with Microsoft Cloud Adoption Framework, Well-Architected Framework, Azure Landing Zones, Zero Trust, FinOps, and enterprise governance patterns., • Experience shaping managed services, cloud operations, support, cost optimization, or licensing-informed architectures in addition to project-based Professional Services., • Familiarity with Microsoft Partner Center, co-sell, assessments, incentives, funding programs, and the role of Microsoft field and technical teams in partner-led pursuits., • Background across multiple industries or solution domains, with experience adapting architecture and business narratives to different customer contexts. Performance in this role is evaluated against the solution quality, pursuit impact, delivery readiness, and presales scalability expected of a Solutions Architect at TrustedTech: • Qualified opportunities receive strong discovery and solution shaping early in the sales lifecycle, with clear linkage between customer outcomes and the proposed architecture., • Proposals and statements of work are technically sound, clearly scoped, commercially practical, and ready for Delivery without significant rework after signature., • The Solutions Architect materially contributes to win rates through architecture quality, business relevance, technical credibility, and strong customer communication., • Delivery teams receive clean handoffs with clear assumptions, architecture context, risks, responsibilities, and customer expectations, reducing avoidable delivery friction., • Reusable discovery, architecture, estimation, proposal, and SOW assets improve presales consistency and response time as the Services business scales., • Customers and Microsoft field teams view TrustedTech as a credible technical advisor capable of connecting Microsoft technology to practical transformation outcomes., • Type: Hybrid role (3 days onsite, 2 days WFH), • Location: 3 New St Square, London EC4A 3BF, • Hours: 8:30 am to 5:30 pm, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment. TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law. #J-18808-Ljbffr

Salesforce Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Senior Mortgage Case Manager / Technical Case Manager | Leeds / West Yorkshire | Full Time | £33,000 to £35,000 DOE + Quarterly Performance Bonus Our client is an established independent whole-of-market Mortgage & Protection Brokerage with 21 years' experience. Based in East Leeds, they have built an excellent reputation and have a 5-star customer review platform. With strong processes and back-office systems, they are committed to providing a smooth and stress-free client journey, with the client always at the forefront of their service and advice. They have a strong team of mortgage advisers supported by experienced case managers and administrators, and are now looking for someone with strong technical mortgage knowledge to strengthen their team. The Role This is not a traditional administrative case management role. The successful candidate will have strong technical mortgage knowledge and will be responsible for reviewing and managing complex cases, identifying suitable lenders, challenging cases where necessary and supporting applications through to completion. You will become an important technical resource for the adviser team, supporting difficult and unusual cases and helping to identify solutions based on lender criteria, affordability, income, property types and credit history. The position is full-time, Monday to Friday, 9:00 am–5:00 pm, with hybrid working available. Candidates should ideally be within a commutable distance of the Leeds office. Exceptional candidates seeking a four-day working week may also be considered, subject to business needs. Please note that Friday must remain a working day. Key Responsibilities · Providing technical support and guidance to mortgage advisers · Reviewing cases before submission · Challenging advisers where necessary · Selecting and recommending appropriate lenders · Packaging applications · Liaising directly with underwriters and BDMs · Resolving lender queries · Managing applications through to offer and completion · Dealing with solicitors and other third parties · Monitoring cases and proactively identifying issues · Supporting advisers with difficult cases · Researching and interpreting lender criteria · Reviewing affordability and income calculations · Assessing property and lending considerations · Helping advisers structure cases correctly before submission · Keeping up to date with lender criteria and market changes · Sharing knowledge with the wider team · Attending regular BDM meetings · Contributing knowledge through the team's “Golden Nugget” section of monthly team meetings Requirements Essential · Significant experience within the mortgage industry · CeMAP or an equivalent mortgage qualification · Strong understanding of residential mortgage lending and lender criteria · Strong technical mortgage knowledge · Experience dealing with complex mortgage cases · Excellent attention to detail and strong problem-solving skills · Good communication skills and commercial awareness · Knowledge of mainstream lender platforms · Ability to support advisers with difficult cases Desirable · CAS status · Experience as a mortgage adviser who no longer wants a sales-focused role or as a senior mortgage adviser · Experience as a mortgage underwriter or lender-side professional · Experience as a senior administrator with genuinely strong mortgage technical knowledge · Experience training or mentoring advisers What's In It For You · £33,000 to £35,000 starting salary, dependent on experience · Quarterly performance-related bonus · Uncapped bonus · Three-month progress review with the opportunity to review salary · 26 days' holiday plus Bank Holidays · Statutory pension contribution · Free parking on site · Hybrid and flexible working · Professional development, training and support for professional qualifications · A role focused on technical mortgage expertise rather than sales · The opportunity to become the technical go-to person within the business · A varied caseload including complex mortgage scenarios · A supportive team environment · The opportunity to share experience and develop others · An established 21-year-old independent mortgage business with an excellent reputation and 5-star customer reviews · Strong adviser and administration support · A genuine long-term career opportunity What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR. TPBN1_UKTJ

At Hadean, we are building the next generation of defence technology. As a key player in the UK’s defence tech ecosystem, our world-leading software is trusted by defence organisations and militaries worldwide. We specialise in AI-powered digital wargaming and Command & Control systems that help users understand complexity, make better decisions, and operate at scale. Joining Hadean means working on technology with real-world impact, alongside a team that is driven to push the limits of what’s possible. dominAI is a close-knit team of highly technical, deeply collaborative engineers, each bringing genuine specialism to a shared mission. We move fast, hold each other to a high standard, and take real pride in what we ship. We work in sprints, building MVPs that are regularly taken to industry events, integration hackathons, and live demonstrations. The feedback loop between building and showing is tight, and it shapes what we build next. This is a new product for Hadean. We are building it quickly and building it right - and the people who join now will shape its direction. The team combines AI, simulation, infrastructure, and web engineering expertise, with significant autonomy and a strong culture of continuous learning, honest retrospectives, and engineering craft. As Engineering Manager for our dominAI team, you will own the team's people leadership and delivery. You will create the conditions in which a highly capable, multidisciplinary engineering team can do its best work: setting clear expectations, developing individuals, removing blockers, and turning product priorities into reliable execution. You will work closely with the Product Manager and partner with the team's technical leadership, creating a complementary pairing in which you lead the people and the output while drawing on deep technical specialists for architecture and implementation decisions. In particular you will bring experience of working with AI/ML specialists and the unique challenges of integrating this more research-oriented work into an agile software delivery process. You will not be the strongest engineer in the team and you don't need to be — but you will be in the codebase. We will onboard you by giving you real work to ship, because we don't think you can improve a team's process, judge its output, or empathise with its frustrations without first hand experience. The team is growing and will split to own distinct feature sets within the overall dominAI product. You will take one of those two sub-teams and build it out — shaping who is in it and how it works. • Own delivery end-to-end for dominAI — turning product goals into plans the team can execute and commitments stakeholders can rely on, and renegotiating early when they can't., • Line-manage a multidisciplinary team: set expectations, give direct feedback, hold real performance and development conversations, and grow the next set of technical leaders., • Stay hands-on. Pick up delivery work when the pressure demands it, and when you need first-hand understanding of the codebase and the process you are trying to improve., • Own hiring for the team — define the profile, run the process, and make the case for the headcount the roadmap will need before it becomes a blocker., • Partner with the Product Manager to understand the commercial environment, challenge assumptions, negotiate scope and timeline, and argue for the technical investment that keeps future delivery possible., • Work with the team's technical lead and senior specialists on technical direction, making sure design and architecture decisions get made and hold up against what is coming next., • Shape the environment your team works in rather than just operating inside it, pulling customer and business context in from Product, Field Engineering and senior stakeholders to ensure alignment and support team autonomy., • You have led and line-managed a software engineering team, and can point to what you improved for the people and for the delivery., • You have built and shipped web applications and stayed close enough to the work to still be useful in a codebase. Our stack is TypeScript, React and Node but a background in another web stack is fine., • You have led AI/ML engineers, ideally having helped introduce that skillset into a team. You know where research-shaped work breaks an agile delivery process and how to adapt it., • You want to manage. Engineering management is your craft, not the next rung after senior engineer., • You have partnered with Product as an equal to shape priorities and push back on scope, not simply as a backlog administrator., • You have handled the hard parts of underperformance, conflict, ambiguity, and telling senior people things they might find uncomfortable to hear., • Ability to obtain and maintain UK Security Vetted status to at least SC level., • You have grown a team rather than inherited one — hired into it, shaped it, and developed people into more senior roles., • Experience delivering data-intensive, real-time, distributed or mission-critical products., • Familiarity with defence, military modelling and simulation, C2 systems, or another regulated and security-conscious environment., • A track record of building effective Engineering Manager / technical lead partnerships, or mentoring other managers., • You want to be in the room where the product meets its users — travelling to deployments, hackathons and industry events, and turning what you see there into better decisions., • We make Hadean an awesome place to work with competitive benefits…, • Hybrid working with 1 day per week in our fantastic office in Shoreditch, London, • Private Health Insurance, • Enhanced pension scheme, • Enhanced parental leave, • 3 extra days off at Christmas (on top of our standard 25), • Regularly scheduled socials, • Share options We believe diversity drives innovation and for that reason we strongly encourage those from all backgrounds to apply for roles at Hadean. We are an equal opportunity employer and aim to build a workforce that is truly representative of the communities in which we operate and our clients. #J-18808-Ljbffr

Company: Live Nation Department: Global IT, Global Salesforce Team Location: London Reports to: Global Salesforce Team Service Delivery Manager Working Hours: Full-time, 40hrs per week Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Primarily responsible for developing solutions within our global Salesforce eco-system, participating in the design and build of our Global Salesforce Platforms and associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers across the globe to deliver best-in-class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC (Salesforce.com), Heroku, and J2EE (Java 2 Platform, Enterprise Edition), and increasingly, AI-driven tools such as Salesforce Agentforce and Einstein, to automate routine work and enhance the support experience for our users. Responsibility for owning and designing complex solution components, following all stages of the software development life cycle. You will also be expected to provide BAU (business as usual) support to the global business. This role is a core function within our Global IT department and reports to the Global Salesforce Service Delivery Manager. As part of the Global Salesforce Team, the role is responsible for supporting and enhancing the Salesforce platform while working closely with teams across the wider IT organisation. This includes collaboration with teams across IT Business Applications, IT Service Delivery, and IT Enterprise Cloud Systems to deliver reliable, scalable, and secure technology solutions. Alongside this, the role will form close partnerships and collaborate with our global business partners who utilise the Salesforce technology platform to understand current and future business requirements. Another important element of the role is ensuring the Salesforce platform and its associated technologies are maintained in line with best practice methodologies, while adhering to our global LNE (Live Nation Entertainment) data privacy and governance models, audit and compliance policies, and IT and Information Security standards to ensure our systems remain secure, resilient and reliable. This role is responsible for supporting existing Salesforce deployments while developing and enhancing platform capabilities. A key focus will be identifying opportunities to leverage AI, automation and Salesforce Agentforce to improve operational efficiency, reduce manual effort, accelerate support, and enhance the overall experience for our business users. The role will also have a specific focus on transitioning existing operational business processes onto the Salesforce platform, incorporating AI-enabled capabilities where appropriate, without impacting day-to-day business operations. • 4+ years’ experience managing, configuring, and enhancing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot), delivering scalable solutions through automation, user management, reporting, declarative development, and Salesforce Flows, • Salesforce Administrator certification, • Working knowledge of Salesforce Agentforce, or a demonstrated willingness to build this quickly, including configuring, deploying, and monitoring AI agents on the Salesforce platform, • Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce, and general AI-assisted admin tooling, with genuine interest in applying these day-to-day; this is now a core expectation of the role, not a nice-to-have, • Able to quickly gain a working knowledge of the team’s various software applications, with strong general exposure to Salesforce products, • Strong troubleshooting ability: quickly recognises system deficiencies and implements effective solutions, • Business-facing experience: understanding and delivering on enhancement requests while supporting existing functionality, • Knowledge of security requirements such as single sign-on and data security, and experience using Salesforce data tools (Data Loader, Workbench), • Working understanding of GitHub and version control concepts (e.g. pull requests, collaboration with developers), • Platform Developer I certification, considered a bonus The following attributes determine how the role will be carried out and are required to be a success • Excellent verbal and written communication; a clear, structured communicator able to organize large amounts of information for leadership decision-making and document issues and solutions clearly, • Ability to lead and work within an Agile development environment, • Ability to travel for training, occasional team meetings, and projects (approximately 20% maximum), • Ability to think clearly under pressure, adapt to change, and manage time and competing priorities in a fast-paced environment, • Solid analytical and problem-solving skills, able to identify root causes rather than just symptoms across complex system, process, and data issues, • Strong business acumen: resourceful, curious, and pragmatic when solving problems, with meticulous attention to detail and commitment to quality, • Strong customer service skills: able to interface effectively and establish quick credibility with enterprise business leaders, • Works well independently and within a virtual team environment, taking initiative without waiting to direction, • Proactive, self-starting attitude with a strong sense of ownership: actively looks for opportunities to automate or AI-enable manual work rather than waiting to be asked, communicates regularly with the user base on system changes (including AI-driven ones), and builds meaningful reports and dashboards for users, management, and leadership, • Serve as system administrator for the Salesforce.com environments (~2000 users), handling user account maintenance, reports and dashboards, workflows, and other routine administrative functions, • Complete regular internal system audits, prepare for upgrades, and complete all required documentation to meet department standards, • Create and maintain workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, and other configuration, including coding and testing new and existing programs, • Create and update data models, custom objects, forms, functions, and workflows to support evolving business requirements, • Work independently with the user community to define and document development requirements, and develop and apply advanced Salesforce functionality to solve business problems, • Configure, deploy, and maintain Salesforce Agentforce agents to automate routine business processes, case triage, and first-line support, • Use AI-assisted tools (e.g. Salesforce Einstein, Agentforce, Copilot, Claude) to speed up knowledge article drafting, case resolution, and reporting, and proactively identify further ways to leverage Salesforce and AI-assisted tools to improve business outcomes and reduce manual effort, • Identify manual, repetitive admin processes across the team and assess where AI or automation can replace or augment them, keeping up to date with new Salesforce AI and automation features (including Agentforce, Einstein, and Data Cloud) and recommending where they can drive efficiency, • Train new and existing associates, champion AI-enabled ways of working across the Salesforce Admin team, and help upskill peers on new AI tooling as it’s introduced, • Ensure all systems, including AI tools and the data they access, are kept safe, secure, and compliant We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. #J-18808-Ljbffr

Job ID: 1812Location: LONDONType: Full TimePosted: 2024-02-19This award winning restructuring, advisory and investment firm are looking to strengthen their team and appoint an Assistant Manager to their London office. If you have proven experience working as a Senior Insolvency Administrator, this could be an ideal opportunity to advance your career. Or you may be an existing Assistant Manager but not getting the recognition you deserve!Ideally they are seeking someone who is ACA /ACCA / CPI qualified, but relevant experience without these qualifications will also be considered. Working with senior members of the team including partners, you will be gain exposure of the different turnaround, restructuring and advisory solutions this firm offer.As Assistant Manager, you may be required to manage junior members of the team and you should enjoy working on highly complex projects involving much collaboration and creative problem solving. xrnqpay Do you have the following skills, experience and drive to succeed in this role Find out below. Other key responsibilities will include:Managing a portfolio of cases with minimal supervisionReporting on case progression to the management teamRuning accelerated marketing campaigns for business salesLiaising with solicitors and agents comfortablyAgreeing creditor claims and paying dividends to creditorsManaging external stakeholder relationships, ie. creditors, employees, directors, and shareholdersDesired Skills & Experience:Previous corporate insolvency and restructuring experienceExcellent communication skillsEffective delegation and multitasking skillsEffective project management skillsGood understanding of the legislation governing the roleExperience with IPSExperience with Virtual Cabinet, desirable but not essentialGood AcademicsCPI qualified, desirable but not essential if strong proven previous insolvency experience.

IP Administrator (Experienced) Sheffield About Us Withers & Rogers is one of Europe's largest dedicated intellectual property law firms, with offices across the UK, Paris and Munich. Established more than 140 years ago, we remain as passionate as ever about making intellectual property work to our clients' best advantage. Today, our clients include many renowned, innovative organisations from across Europe, North America, and Asia. We believe that our patent and trade mark attorneys, support, and operations staff have a breadth of expertise and a depth of specialist sector knowledge that is second to none. Our purpose is building trusting relationships, and our vision is to be an independent, responsible, sustainably profitable, and globally focused firm. The Role This is a full-time, permanent position, and the successful candidate will be aligned to our Sheffield office. Hybrid working options, including working from home, are available. In this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the case management system, including following workflows and generating standard correspondence from templates, and liaising with Records and Finance departments, as well as sister company Withers & Rogers Renewals. - Full secretarial support, including all typing of documents such as letters, emails, and patent specifications. - Preparation of official forms for UK, European and other patent applications, and design applications, including use of online filing software, the payment of official fees and reporting accurately. - Organising and prioritising own workload and keeping a level-headed approach in a busy working environment. - Accurately following Withers & Rogers processes and procedures, and client-specific processes and procedures where applicable. - Producing/maintaining documentation to capture processes developed for key clients. - Accurate preparation and processing of invoices, using e-billing systems where necessary. About You To join us as an IP Administrator, you'll need: - Patent administration experience is required. - Good communication skills and ability to interact with all levels of internal and external contacts. - Attention to detail and pride in work product. - The ability to balance and prioritise workload, remain composed and level-headed during periods of particularly busy activity, and proactively help other members of the team. - The ability to manage an attorney's emails, judge urgency, and act as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness to become involved. - The ability to work individually and within a team. Your Rewards - Competitive salary - Benefits such as a healthcare cash plan and an additional holiday purchase scheme - Flexible working options - Enhanced Parental Leave options - Positive and welcoming work environment Applications will be reviewed as they are received, so early applications are encouraged. We foster a supportive and inclusive culture where employees are encouraged to broaden their knowledge, challenge themselves and share their ideas. If you think you have the skills to succeed, we would love to hear from you. TPBN1_UKTJ

Jira Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Lead a new AI-powered defence product team at Hadean, hybrid with one day a week in the Shoreditch office, with share options, private health, enhanced pension and 3 extra days off at Christmas. You'll line-manage AI/ML, simulation, infrastructure and web engineers, stay hands-on in TypeScript, React and Node, and grow the team. You must be able to obtain SC clearance. At Hadean, we are building the next generation of defence technology. As a key player in the UK's defence tech ecosystem, our world-leading software is trusted by defence organisations and militaries worldwide. We specialise in AI-powered digital wargaming and Command & Control systems that help users understand complexity, make better decisions, and operate at scale. Joining Hadean means working on technology with real-world impact, alongside a team that is driven to push the limits of what's possible. dominAI is a close-knit team of highly technical, deeply collaborative engineers, each bringing genuine specialism to a shared mission. We move fast, hold each other to a high standard, and take real pride in what we ship. We work in sprints, building MVPs that are regularly taken to industry events, integration hackathons, and live demonstrations. The feedback loop between building and showing is tight, and it shapes what we build next. This is a new product for Hadean. We are building it quickly and building it right - and the people who join now will shape its direction. The team combines AI, simulation, infrastructure, and web engineering expertise, with significant autonomy and a strong culture of continuous learning, honest retrospectives, and engineering craft. As Engineering Manager for our dominAI team, you will own the team's people leadership and delivery. You will create the conditions in which a highly capable, multidisciplinary engineering team can do its best work: setting clear expectations, developing individuals, removing blockers, and turning product priorities into reliable execution. You will work closely with the Product Manager and partner with the team's technical leadership, creating a complementary pairing in which you lead the people and the output while drawing on deep technical specialists for architecture and implementation decisions. In particular you will bring experience of working with AI/ML specialists and the unique challenges of integrating this more research-oriented work into an agile software delivery process. You might not be the strongest engineer in the team (and you don't need to be!), but you will be hands-on in the codebase. We will onboard you by giving you real work to ship, because we don't think you can improve a team's process, judge its output, or empathise with its frustrations without first hand experience. The team is growing and will split to own distinct feature sets within the overall dominAI product. You will take one of those two sub-teams and build it out - shaping who is in it and how it works. Own delivery end-to-end for dominAI - turning product goals into plans the team can execute and commitments stakeholders can rely on, and renegotiating early when they can't. Line-manage a multidisciplinary team: set expectations, give direct feedback, hold real performance and development conversations, and grow the next set of technical leaders. Stay hands-on. Pick up delivery work when the pressure demands it, and when you need first-hand understanding of the codebase and the process you are trying to improve. Own hiring for the team - define the profile, run the process, and make the case for the headcount the roadmap will need before it becomes a blocker. Partner with the Product Manager to understand the commercial environment, challenge assumptions, negotiate scope and timeline, and argue for the technical investment that keeps future delivery possible. Work with the team's technical lead and senior specialists on technical direction, making sure design and architecture decisions get made and hold up against what is coming next. Shape the environment your team works in rather than just operating inside it, pulling customer and business context in from Product, Field Engineering and senior stakeholders to ensure alignment and support team autonomy. You have led and line-managed a software engineering team, and can point to what you improved for the people and for the delivery. You have built and shipped web applications and stayed close enough to the work to still be useful in a codebase. Our stack is TypeScript, React and Node but a background in another web stack is fine. You have led AI/ML engineers, ideally having helped introduce that skillset into a team. You know where research-shaped work breaks an agile delivery process and how to adapt it. You want to manage. Engineering management is your craft, not the next rung after senior engineer. You have partnered with Product as an equal to shape priorities and push back on scope, not simply as a backlog administrator. You have handled the hard parts of underperformance, conflict, ambiguity, and telling senior people things they might find uncomfortable to hear. Ability to obtain and maintain UK Security Vetted status to at least SC level. You have grown a team rather than inherited one - hired into it, shaped it, and developed people into more senior roles. Experience delivering data-intensive, real-time, distributed or mission-critical products. Familiarity with defence, military modelling and simulation, C2 systems, or another regulated and security-conscious environment. A track record of building effective Engineering Manager / technical lead partnerships, or mentoring other managers. You want to be in the room where the product meets its users - travelling to deployments, hackathons and industry events, and turning what you see there into better decisions. We make Hadean an awesome place to work with competitive benefits... Hybrid working with 1 day per week in our fantastic office in Shoreditch, London Private Health Insurance Enhanced pension scheme Enhanced parental leave 3 extra days off at Christmas (on top of our standard 25) L&D budget Regularly scheduled socials Share options We believe diversity drives innovation and for that reason we strongly encourage those from all backgrounds to apply for roles at Hadean. We are an equal opportunity employer and aim to build a workforce that is truly representative of the communities in which we operate and our clients. #J-18808-Ljbffr

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. ServiceNow Architect will operate across the Methods ServiceNow delivery accounts and projects, providing the best practice guidance and strategic oversight for ServiceNow development and implementation activities across multiple client projects. The ServiceNow Lead Architect will be the central point of technical reference for the Methods ServiceNow Practice. As a key member of the Methods ServiceNow Practice and Leadership team, the role will include line management responsibility for the Methods ServiceNow developer and architect resources, including performance monitoring and review, career path guidance and role profiling. The role may also require technical consultancy, working with other architects and developers as required. • Ability to define technical solutions (at an architectural and design level of detail), • Provide senior technical leadership, line management and mentoring for developer resources, • Deliver compelling solution demonstrations across the ServiceNow platform, • Assist development teams in resolving complex technical issues through all stages of the project lifecycle., • Encourage continuous growth of knowledge around the ServiceNow platform through certification,, • Support the Methods ServiceNow presales opportunity lifecycle, contributing to ServiceNow bids, proposals and case studies, • Contribute to the development of ServiceNow-based product roadmaps., • Ensure the Methods ServiceNow Practice complies with best practice guidance for solution architecture standards., • Operate as a member of the wider community, sharing knowledge across functions and building your personal network within the firm., • Extensive experience in consulting / professional services and technical delivery, • A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect, • Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions, • Certified ServiceNow System Administrator, • Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR), • Certified in ITIL Foundation (v3 or v4), • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages, • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc., • Experience with delivering solutions in complex client environments, • Understanding of common business analysis techniques and approaches, • Experience of agile and traditional software and project methodologies, • Line management experience preferable., • Ability to author clear and comprehensive documentation, • Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach, • Strong negotiator, influencer and team player, used to managing in demanding time-critical situations., • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals, • Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. • Autonomy to develop and grow your skills and experience, • Be part of exciting project work that is making a difference in society, • Strong, inspiring and thought-provoking leadership, • A supportive and collaborative environment, • Development access to LinkedIn Learning, a management development programme and training, • Wellness 24/7 Confidential employee assistance programme, • Social - office parties, pizza Friday and commitment to charitable causes, • Time off 25 days a year, • Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution, • Life Assurance of 4 times base salary, • Private Medical Insurance which is non-contributory (spouse and dependants included), • Worldwide Travel Insurance which is non-contributory (spouse and dependants included) #J-18808-Ljbffr

Company: Company: South London and Maudsley NHS Foundation Trust Salary: £58,133 - £65,261 Per Annum inclusive of HCAS An exciting opportunity has arisen to join a new phase of the Complex Care Programme (CCP) in the South London Partnership- a partnership between Oxleas, South West London and St George’s and South London and the Maudsley NHS Mental Health Trusts. The CCP has a track record of success, innovation, and investing in services to improve the lives of people with complex mental health needs. South West London Integrated Care Board have delegated an additional 300 people with learning disability, autism and older adults to the Programme. This adds to the current portfolio which already manages over 1000 mental health placements. Working within the team, you will support the design, development and implementation of a business solution that transforms the programme’s approach to reporting, performance management, financial and data quality monitoring. The post holder will work as part of the Finance and Performance team to assist and work closely with a new LD, autism and older people team and • Lead on maintaining a database of placement data, • Produce performance dashboards and reporting., • Support the Senior Performance Manager to effectively manage the operation of financial reporting and financial transactions for the CCP programme We are seeking individuals who can work independently, make decisions autonomously, and work to tight timescales to meet the objectives of the Programme. The role will lead the development and maintenance of database and reporting solutions, producing complex datasets, dashboards, performance metrics, and analysis of financial and performance information. Working closely with the Senior Performance Lead, the Programme’s management team, local authorities, and clinical, operational, and corporate stakeholders, you will transform reporting needs into robust, data-driven solutions that provide accurate, timely, and actionable insights to support informed decision-making. The successful candidate will bring experience of maintaining large datasets, developing reporting and business intelligence products within a complex environment and will be confident with data analysis. You will play a key role in developing and maintaining reporting products, supporting continuous improvement and helping to embed modern reporting and data visualisation techniques across the programme. You will also contribute to the development of the wider Performance Team through knowledge sharing, coaching and the promotion of best practice in reporting, analysis and dashboard development. This role offers an excellent opportunity to contribute to a high-profile programme of work that will modernise reporting processes, reduce manual effort, improve programme assurance and better support decision-making. We are seeking individuals who can work independently, make decisions autonomously, and work to tight timescales to meet the objectives of the Programme. This post sits in the Finance and Performance Team of Complex Care working with the Senior Performance Manager, P1 & P2a Information lead and finance and data quality analysts. The role involves working closely with a specialist clinical team of four case managers, all working to a SWL Lead (LD, Autism and Older People), with the support of an administrator and a finance and data quality assistant. The new team sits within a wider Complex Care Programme, with staff being able to draw on additional expert knowledge in autism, complex emotional needs and complex mental health needs. The post holder will be based on a hybrid working arrangement, working remotely with regular attendance required for face-to-face meetings at our office in Catford, South London. • 1. You will maintain accurate up to date information and reports to reflect the activity taking place initially in Phase 3a of the SLP Complex Care Programme This will include data from 11 boroughs including data from local authority colleagues., • 2. You will take the lead on all activity reports produced for the new Clinical Pathways You will ensure that Clinical Directors and their Service teams fully understand the reports being shared and utilise this data when considering repatriation., • 3. You will analyse and input complex data and information highlighting themes and trends, where appropriate. To prepare qualitative and quantitative information for both health and social care services. To produce regular reports for the Senior Leadership Team and Finance Director., • 4. You will support the SLP Performance Framework with maintenance of routine performance reporting; You will be the lead on the development of performance management reports; identifying variances and reporting trends to the Programmes Senior Meetings., • 5. Working across all the Partner trusts (initially SLAM and SWLSTG), you will directly liaise with the Performance & Contract teams, BI teams and other managers to establish systems to improve data quality and to capture the required information to meet identified targets. Support Team Leaders, Borough Leads, Clinical Service Lead and Heads of Professions in understanding the systems to deliver information requirements and provide training if required. To take responsibility setting up systems to capture the required data and to take the lead on providing training to staff if required., • 6. You will contribute to the strategic development and business planning processes within the programme., • 7. You may be required to communicate complex multi-threaded analysis to staff groups in a manner they will understand. Depending on the message, it may require you to communicate highly contentious information in an atmosphere of major change and uncertainty., • 8. You will participate in analytical research to enhance the understanding of current performance and improvement opportunities, • 9. You will undertake complex analysis of a wide range of detailed data for presentation to key groups and provide support for improved decision-making processes, including responsibility for confirming the accuracy and providing commentary., • 10. You will work closely with the Finance & Data Lead within the programme for developing data reports from the complex care databases., • 11. You will support the Senior Performance Manager to effectively manage the operation of financial reporting and financial transactions for the CCP programme This advert closes on Monday 26 Oct 2026 £75,328 - £86,114 per annum inclusive of HCAS South London and Maudsley NHS Foundation Trust £58,133 - £65,261 Per Annum inclusive of HCAS South London and Maudsley NHS Foundation Trust #J-18808-Ljbffr

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world’s most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely. Bridewell holds the Gold level, Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team. We are seeking an experienced and technically credible Identity Practice Lead to build and grow our Identity practice, with a particular focus on serving clients operating within Critical National Infrastructure (CNI). This is a strategic, hands‑on leadership role where you will be responsible for designing, refining, and building a portfolio of identity services — spanning advisory, architecture, and delivery — that meets the heightened resilience, assurance, and regulatory expectations of CNI operators. Alongside service development, you will play a central role in upskilling and training our wider consulting community to deliver identity‑based engagements confidently and consistently, and you will help shape the roadmap towards a Managed Identity Service offering. You will combine deep technical expertise in Identity and Access Management (IAM) with commercial acumen and a genuine passion for developing others. • Own the strategic vision, roadmap, and commercial growth plan for the Identity practice, aligned to broader business objectives., • Design, refine, and continuously evolve a structured portfolio of identity services — including identity strategy and maturity assessments, IAM architecture and design, Privileged Access Management (PAM), Identity Governance and Administration (IGA), and Zero Trust identity architectures — tailored to the needs of CNI and regulated sectors., • Ensure services are built to withstand the scrutiny of CNI-specific regulatory and assurance frameworks (e.g. NIS Regulations, CAF, sector‑specific regulators), embedding resilience, segregation of duties, and OT/IT identity convergence considerations into service design., • Act as the senior technical authority and escalation point for identity engagements, ensuring quality, consistency, and technical rigour across all client delivery., • Build strategic partnerships with key identity vendors (e.g. Microsoft Entra, Okta, SailPoint, CyberArk, Ping Identity) to strengthen proposition, access early roadmap insight, and unlock partner‑funded growth opportunities., • Define the business case, service design, and operating model for a new Managed Identity Service, working with delivery, operations, and commercial teams to bring it to market., • Establish the tooling, processes, and SLAs required to operate identity services (e.g. joiner‑mover‑leaver, access reviews, privileged session monitoring, certification campaigns) on an ongoing basis for clients., • Identify the resourcing, technology, and partnership requirements needed to stand up and scale the managed offering., • Design and deliver a structured upskilling and training programme to grow identity capability across the wider consulting population, from foundational awareness through to specialist delivery skills., • Create reusable delivery assets — methodologies, playbooks, reference architectures, and accelerators — that enable consultants outside the core Identity team to deliver identity engagements consistently and to a high standard., • Mentor and develop consultants working on identity engagements, supporting technical growth and career progression., • Champion relevant certifications and vendor accreditations across the practice to build a bench of credentialed identity talent., • Act as a trusted advisor to CNI clients on identity strategy, risk, and roadmap, building long‑term relationships at senior stakeholder level., • Support pre‑sales activity, including scoping, proposal writing, and bid support, translating client challenges into compelling identity solutions., • Represent the practice externally through thought leadership — client workshops, conference speaking, whitepapers, and contributions to industry/regulatory discussions on identity in CNI., • Work closely with adjacent practices (OT security, cloud security, managed security services, GRC) to identify cross‑sell opportunities and ensure identity is embedded coherently across the wider security proposition., • Provide oversight and quality assurance across live identity engagements, ensuring technical designs are fit for purpose and risk‑appropriate for CNI environments., • Support resource planning and allocation across the identity portfolio, balancing delivery quality with practice growth., • Own and evolve delivery methodologies and documentation standards for identity engagements., • Significant experience in Identity and Access Management, with a demonstrable track record designing and delivering IAM/IGA/PAM solutions in a consulting or advisory environment., • Prior experience working with, or serving, Critical National Infrastructure, regulated, or high‑assurance environments (e.g. energy, utilities, transport, finance, defence, government)., • Experience building or scaling a service line, practice, or capability within a professional services or consultancy environment., • A track record of designing and delivering training or capability‑uplift programmes for technical teams., • Experience contributing to or shaping managed service offerings is highly desirable., • Strong working knowledge of core identity platforms and concepts, such as: Microsoft Entra ID, Okta, Ping Identity, SailPoint, CyberArk, ForgeRock, or equivalent., • Solid understanding of IAM, IGA, PAM, Zero Trust architecture, and identity federation/SSO standards (SAML, OAuth2, OIDC, SCIM)., • Awareness of OT/IT identity convergence challenges and the unique constraints of securing identity in industrial and CNI environments., • Familiarity with relevant regulatory and assurance frameworks applicable to CNI (e.g. NIS Regulations, NCSC CAF, sector‑specific standards)., • Relevant vendor or industry certifications desirable (e.g. Microsoft Identity and Access Administrator, SailPoint, CyberArk, CISSP, CISM)., • Strategic thinker with the commercial awareness to balance practice growth, delivery quality, and client value., • Confident communicator, comfortable engaging senior client stakeholders and translating technical complexity into business terms., • Natural coach and mentor, energised by developing others and building organisational capability., • Comfortable operating with a degree of ambiguity, building structure and process where it doesn’t yet exist., • Collaborative, working effectively across practice and functional boundaries. Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn’t end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following: • 25 Days Holiday - Plus buy and sell options and increasing for long service, • Flexible Working (around core office hours), • Employee Shareholder Scheme and Performance Reward Model, • Private Healthcare (Bupa), • Company Pension, • Personal Day & Birthday Off - After 1 year of service, • Family Leave - After 1 year of service, • Enhanced Maternity based on length of service, • Access to a Training Budget, • Life Assurance, • Electric Vehicle Scheme, • Cycle to Work Scheme Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion. Note: To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance. Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best. #J-18808-Ljbffr

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world’s most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely. Bridewell holds the Gold level, Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team. We are seeking an experienced and technically credible Identity Practice Lead to build and grow our Identity practice, with a particular focus on serving clients operating within Critical National Infrastructure (CNI). This is a strategic, hands‑on leadership role where you will be responsible for designing, refining, and building a portfolio of identity services — spanning advisory, architecture, and delivery — that meets the heightened resilience, assurance, and regulatory expectations of CNI operators. Alongside service development, you will play a central role in upskilling and training our wider consulting community to deliver identity‑based engagements confidently and consistently, and you will help shape the roadmap towards a Managed Identity Service offering. You will combine deep technical expertise in Identity and Access Management (IAM) with commercial acumen and a genuine passion for developing others. • Own the strategic vision, roadmap, and commercial growth plan for the Identity practice, aligned to broader business objectives., • Design, refine, and continuously evolve a structured portfolio of identity services — including identity strategy and maturity assessments, IAM architecture and design, Privileged Access Management (PAM), Identity Governance and Administration (IGA), and Zero Trust identity architectures — tailored to the needs of CNI and regulated sectors., • Ensure services are built to withstand the scrutiny of CNI-specific regulatory and assurance frameworks (e.g. NIS Regulations, CAF, sector-specific regulators), embedding resilience, segregation of duties, and OT/IT identity convergence considerations into service design., • Act as the senior technical authority and escalation point for identity engagements, ensuring quality, consistency, and technical rigour across all client delivery., • Build strategic partnerships with key identity vendors (e.g. Microsoft Entra, Okta, SailPoint, CyberArk, Ping Identity) to strengthen proposition, access early roadmap insight, and unlock partner-funded growth opportunities., • Define the business case, service design, and operating model for a new Managed Identity Service, working with delivery, operations, and commercial teams to bring it to market., • Establish the tooling, processes, and SLAs required to operate identity services (e.g. joiner-mover-leaver, access reviews, privileged session monitoring, certification campaigns) on an ongoing basis for clients., • Identify the resourcing, technology, and partnership requirements needed to stand up and scale the managed offering., • Design and deliver a structured upskilling and training programme to grow identity capability across the wider consulting population, from foundational awareness through to specialist delivery skills., • Create reusable delivery assets — methodologies, playbooks, reference architectures, and accelerators — that enable consultants outside the core Identity team to deliver identity engagements consistently and to a high standard., • Mentor and develop consultants working on identity engagements, supporting technical growth and career progression., • Champion relevant certifications and vendor accreditations across the practice to build a bench of credentialed identity talent., • Act as a trusted advisor to CNI clients on identity strategy, risk, and roadmap, building long‑term relationships at senior stakeholder level., • Support pre‑sales activity, including scoping, proposal writing, and bid support, translating client challenges into compelling identity solutions., • Represent the practice externally through thought leadership — client workshops, conference speaking, whitepapers, and contributions to industry/regulatory discussions on identity in CNI., • Work closely with adjacent practices (OT security, cloud security, managed security services, GRC) to identify cross‑sell opportunities and ensure identity is embedded coherently across the wider security proposition., • Provide oversight and quality assurance across live identity engagements, ensuring technical designs are fit for purpose and risk‑appropriate for CNI environments., • Support resource planning and allocation across the identity portfolio, balancing delivery quality with practice growth., • Own and evolve delivery methodologies and documentation standards for identity engagements., • Significant experience in Identity and Access Management, with a demonstrable track record designing and delivering IAM/IGA/PAM solutions in a consulting or advisory environment., • Prior experience working with, or serving, Critical National Infrastructure, regulated, or high‑assurance environments (e.g. energy, utilities, transport, finance, defence, government)., • Experience building or scaling a service line, practice, or capability within a professional services or consultancy environment., • A track record of designing and delivering training or capability‑uplift programmes for technical teams., • Experience contributing to or shaping managed service offerings is highly desirable., • Strong working knowledge of core identity platforms and concepts, such as: Microsoft Entra ID, Okta, Ping Identity, SailPoint, CyberArk, ForgeRock, or equivalent., • Solid understanding of IAM, IGA, PAM, Zero Trust architecture, and identity federation/SSO standards (SAML, OAuth2, OIDC, SCIM)., • Awareness of OT/IT identity convergence challenges and the unique constraints of securing identity in industrial and CNI environments., • Familiarity with relevant regulatory and assurance frameworks applicable to CNI (e.g. NIS Regulations, NCSC CAF, sector‑specific standards)., • Relevant vendor or industry certifications desirable (e.g. Microsoft Identity and Access Administrator, SailPoint, CyberArk, CISSP, CISM)., • Strategic thinker with the commercial awareness to balance practice growth, delivery quality, and client value., • Confident communicator, comfortable engaging senior client stakeholders and translating technical complexity into business terms., • Natural coach and mentor, energised by developing others and building organisational capability., • Comfortable operating with a degree of ambiguity, building structure and process where it doesn’t yet exist., • Collaborative, working effectively across practice and functional boundaries. Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients. Our story to‑date has been phenomenal, but success doesn’t end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following: • 25 Days Holiday - Plus buy and sell options and increasing for long service, • Flexible Working (around core office hours), • Employee Shareholder Scheme and Performance Reward Model, • Private Healthcare (Bupa), • Company Pension, • Personal Day & Birthday Off - After 1 year of service, • Family Leave - After 1 year of service, • Enhanced Maternity based on length of service, • Access to a Training Budget, • Life Assurance, • Electric Vehicle Scheme, • Cycle to Work Scheme Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion. Note: To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance. Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best. #J-18808-Ljbffr

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Senior Data Center Preconstruction & Capacity Delivery Manager at Anthropic, you'll make sure our EMEA deals are ready to execute before we commit to them, and you'll take time out of every program before the lease is signed. Delivery dates and costs on AI infrastructure deals are largely fixed at signature. What is missed before then is hard to recover afterwards, and our leverage over the schedule is at its highest while the deal is still open. About 75% of your time goes to preconstruction and pre-lease management, from first desktop review through Letter of Intent (LOI) to lease execution. You'll test whether each opportunity can be delivered, rigorously accelerate its program, and shape the deal so that what a developer commits to can be held to, verified and delivered. The other 25% goes to delivery. You'll carry that work through mobilization, embed with the partners building leased and partnered capacity, and lead them to deliver on the fastest possible schedule while maintaining a safe construction site and protecting the finished quality of the data center. Our EMEA pipeline is getting off the ground, so you'll set the standard for how deals become ready for execution here. This role offers a unique opportunity to shape how Anthropic secures and activates the compute infrastructure needed to train and deploy frontier AI systems, working at the intersection of real estate, construction, and cutting-edge AI infrastructure. Responsibilities - preconstruction and pre-lease management (about 75%): Lead. This is a role where leadership trumps management and process. You will be expected to engage developers, contractors, utilities and our transaction teams early enough to shape the outcome of each deal rather than report on it afterwards. Confirm deal readiness and serve as the gatekeeper to validate transaction viability from LOI through lease execution, ensuring all predevelopment, planning, technical and business requirements are met before commitment Give transaction leads an early delivery view from desktop study on capacity, power, permitting, connectivity, schedule and cost, so that the sites moving to LOI are ones that can be delivered Run independent, evidence-based delivery due diligence on each opportunity, tested against source documents rather than relayed claims, covering capacity, power, permitting, connectivity, procurement, schedule, cost, and whether the developer's team, contractors and supply chain can deliver Interrogate every developer schedule from the native file rather than summary dates, testing logic, durations, production rates and critical paths, planning backwards from commissioning, and establishing the unconstrained date before any commercial protection is added Rigorously accelerate programs during the pre-lease phase by making schedule work a priority for the developer while the deal depends on it, pulling forward design, permitting, power, early works and procurement, and sequencing the build around how capacity turns up Assess contractor and supply-chain capacity and long-lead equipment needs for each opportunity, setting a long-lead strategy that secures delivery capacity ahead of need and making the case for early equipment funding where it protects a date Challenge Total Development Cost and delivery schedules against the assumptions behind Yield-on-Cost and IRR, flagging where time-to-power or cost exposure puts the investment case at risk Shape the delivery terms of the LOI, lease and supporting exhibits with transaction and legal teams, including phasing and target dates, landlord scope, diligence cost, ownership and reliance, risk allocation and governance, and check that the developer's contract with its general contractor carries the same milestones and aligns incentives around accelerated delivery Give deal and delivery leadership a clear go/no-go recommendation at each decision point up to signature, with the risks, conditions and mitigations behind it Keep one delivery-readiness record and one risk register across all EMEA opportunities, assigning every risk to an accountable owner, tracking it to resolution, and escalating where cost or schedule is threatened Direct owner's representatives and third-party advisers and assure what they produce, bringing design and engineering, cost, schedule, commercial, contracts and procurement into a single view of risk and readiness Develop and refine the preconstruction playbook, a reference log of unit costs and benchmarks, and the operating model needed to scale the function, using AI tools including Claude for first-pass assessment, document review and benchmarking so your time goes to judgment and negotiation Prepare and present regular executive reporting on readiness and risk for each opportunity and across the portfolio, including time from signature to construction start, risks found before versus after signature, and baseline-to-actual variance, supporting forward capacity planning and strategic decision-making Responsibilities - delivery leadership (about 25%): Document the baseline at signature for design, budget, schedule, long-lead position, open risks and conditions, so delivery starts from an assured position whether you carry the project forward yourself or hand it to a delivery colleague Partner with landlords and developers post-deal to serve as Anthropic's primary point of contact, coordinating across internal stakeholders, tracking construction progress, and facilitating critical information exchange between development partners and Anthropic stakeholders You will be expected to be at one or more project sites in adequate amount to shape the culture, approach, and aggressiveness that define those extended site teams. The goal is to impact outcomes in a favorable manner. You are expected to be a force multiplier that develops and enhances the skillset that development partners, contractors, and key trades bring to the project(s) you are overseeing. That means being a subject matter expert in the various cross functional elements of data center delivery and increasing the team's performance with that knowledge and commitment to alignment. Represent Anthropic in key technical and operational decisions required by partners during the development process, ensuring our infrastructure requirements are met while maintaining strong partnerships Drive seamless handoffs to operational state with heavy focus on engagement across networking and deployment teams, enabling rapid workload turn-ups and minimizing time-to-production Identify and mitigate risks throughout the delivery lifecycle, proactively addressing blockers that could impact timeline, cost, or technical requirements, and feed what you learn on site back into diligence and the playbook You may be a good fit if you: • Have 8+ years of experience in preconstruction, development, or cost and commercial management on data center or other large mission-critical programs within EMEA, including time leading delivery on site. You won't have a big direct team to delegate to but will instead be able to treat the entire cross functional organizations around each deal and jobsite as your team., • Have a track record of testing developer and contractor claims on cost, schedule, power and permitting against source documents, and of telling a deal team when a date does not hold up., • Have taken time out of programs before construction started, and can show how. You read a native schedule fluently and know which levers in design, permitting, power and procurement move a date., • Have shaped delivery terms in development, lease or construction agreements, working with legal teams, and have led tendering and bid analysis. You understand how cost and schedule flow through to the investment case., • Have a strong understanding of the end to end (dirt to delivery) data center development process to include entitlements and permitting, planning and supply chain, execution, commissioning, and handover. You are not an administrator but an active player in the arena comfortable making decisions without the need to consult across multiple external parties., • You should understand the nuances of data center design and construction across EMEA markets- who the players are, how power and permitting differ, what contractual norms get in the way of speed of delivery, how teams can be incentivized to build and deliver faster than normal., • Have built or scaled a team or function, including directing third-party advisers., • In this role you will often be on an island and responsible for your own destiny. You will have free rein to develop your own approaches with the mission guidance being your only bounds. No one will be there to empower your efforts, you will create your own influence by building relationships and diving in at all phases to deliver success., • You must thrive operating with ambiguity and have a willingness to own outcomes, knowing that the buck stops with you. It's a bonus if you: • Understand AI/ML infrastructure requirements, including high-density power and advanced cooling systems, • Have had preconstruction or leadership positions (Preconstruction Manager, General Superintendent, Project Manager) within a GC, EPC or developer on hyperscale data center projects or in self performance of hyperscale data center development projects., • Prioritize extreme ownership and have the ability to create winning cultures across diverse teams and job sites., • Are deeply familiar with lease negotiations, construction contracts, or real estate development processes and have strategies to move those arrangements from traditionally transaction and risk managed arrangements to collaborative efforts that align incentives around accelerated delivery of facilities., • Have secured long-lead equipment or manufacturing capacity ahead of a signed deal, including through frame agreements or early funding arrangements., • Have run quantitative schedule risk analysis, or built parametric cost benchmarks across a portfolio of sites., • Speak additional European languages. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary:£1—£1 GBP Minimum education:Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study:A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience:Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We’re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and learning from human preferences. Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process. #J-18808-Ljbffr

Salesforce Service Cloud Lead Location: United Kingdom – London or Manchester Career Level: Senior Manager Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you’ll support a portfolio of clients spanning across all key industries. Helping leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world’s most mission-driven institutions. Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture to turbo-charge our joint business and deliver outstanding customer experiences for our clients. The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this through leveraging deep expertise across sales, service, marketing and operations transformation. With extensive knowledge of Salesforce’s industry-leading capabilities, we help clients modernise how they engage customers, empower employees, and drive operational excellence. You will join a team that combines the energy of a start‑up with the scale and reach of one of the world's largest Salesforce practices. Working alongside industry experts, Salesforce product specialists, and senior business leaders, you will help shape the future of customer service transformation for some of the world's most recognised organisations. • Serve as the Salesforce Business Group's lead subject matter expert for Customer Service, providing strategic leadership across business, technology and operating model transformation., • Own and develop the overall Service capability within the UK Salesforce Business Group, helping define our go-to-market strategy, offerings, thought leadership and growth agenda., • Act as a trusted advisor to senior client stakeholders, including CIOs, Chief Customer Officers, Chief Digital Officers, Heads of Customer Operations and Contact Centre leaders., • Lead large-scale Service Cloud and Agentforce transformation programmes, from vision and strategy through to solution design and delivery., • Shape and drive customer service modernisation initiatives focused on omnichannel engagement, contact centre transformation, workforce productivity, customer self-service and AI-powered service operations., • Help clients understand and adopt the next generation of customer service capabilities enabled by Agentforce, Generative AI and autonomous agents, balancing business value, governance and operational impact., • Lead pre-sales activities, including opportunity shaping, executive presentations, solution strategy, commercial estimation and proposal development., • Define Service Cloud target architectures, operating models and transformation roadmaps aligned to business objectives., • Partner closely with Salesforce and Accenture leadership to build market presence and strengthen our position as a leading Customer Service transformation practice., • Coach, mentor and develop Service Cloud consultants, architects and delivery teams across the Salesforce Business Group. We are looking for experience in the following skills: • Extensive experience leading end-to-end Salesforce Service Cloud transformation programmes and customer service modernisation initiatives., • Deep understanding of customer service operations, including:, • Contact centre and call centre operations, • Case management, • Omnichannel service, • Workforce productivity, • Knowledge management, • Digital self-service, • Customer support operating models, • Service metrics and performance management, • Proven ability to engage and influence senior executives and conduct strategic conversations with CIO-level stakeholders on customer service technology, organisational transformation and AI adoption., • Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation., • Experience defining service transformation strategies that combine process improvement, operating model redesign and technology enablement., • Deep knowledge of Agentforce and emerging AI-powered service capabilities, with an understanding of how agentic AI will reshape customer service organisations over the coming years., • Proven ability to architect enterprise-scale Salesforce Service solutions while balancing scalability, security, performance, maintainability and operational excellence., • Strong commercial and consulting skills, including business case development, roadmap definition, executive storytelling and stakeholder management., • Experience developing industry-leading propositions, offerings and thought leadership in the customer service domain., • Ability to work creatively and analytically in problem-solving environments, thriving in dynamic and collaborative teams., • Salesforce Certified Service Cloud Consultant, • Salesforce Certified Administrator, • Salesforce Certified Agentforce Specialist Additional Salesforce Architect, AI or Industry certifications are highly desirable • Recognised expertise in customer service transformation, contact centre strategy or customer operations consulting., • Experience with leading Contact Centre as a Service (CCaaS) platforms such as Amazon Connect, Genesys, NICE, Five9 or Cisco., • Strong understanding of the future of customer service in an AI-first and agentic operating environment., • Active participation in the Salesforce community through thought leadership, speaking engagements or industry contributions., • An understanding of the CIO, Chief Customer Officer and Customer Operations leadership agenda, including priorities, challenges, emerging technologies and performance metrics., • Experience helping organisations define the role of autonomous agents alongside human agents within future service operating models. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: • Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice., • Family-friendly and flexible work policies., • Attractive pension plan with financial wellbeing support and resources., • Private healthcare insurance plan and Mental Wellbeing support., • Employee Assistance Programme, Career Development and Counselling., • A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in‑person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. London Manchester All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com. #J-18808-Ljbffr

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts. Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance before and during the sales cycle ensuring customer requirements are met with tailored, innovative solutions. Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You’ll also work closely with cross-functional teams to align solutions with customer needs and organizational goals. Expected Travel is 20-25% • Customer Engagement and Technical Discovery, • Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure., • Lead or participate in product demonstrations, showing how solutions meet client-specific needs., • Translate complex customer requirements into actionable technical solutions or configurations., • Assist with scoping customer environments to recommend best-fit products or services., • Create technical documentation, architecture diagrams, and integration guides for customer engagements., • Deliver engaging technical presentations that deliver business value to external stakeholders and customers., • Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage., • Collaborate with product and engineering teams to validate feasibility or elevate edge-case needs., • Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans., • Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation., • Partner with Account Executives and Customer Success Managers to align technical value with customer goals., • Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items. Educational Background: • Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field. Technical Skills & Experience: • 5+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software, • General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles, • Familiarity with cryptographic principles, digital certificates, and PKI concepts., • Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes., • Experience or familiarity with ServiceNow, GitHub, and REST API integrations., • Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages., • Experience with DevOps and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef), • Self-motivated with ability to self-direct in strategic alignment with sales counterparts, • Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking, • Passion for continuous learning and applying innovative solutions to complex challenges., • Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus, • Basic project management skills to accomplish role requirements, • Strong communications, interpersonal and presentation skills, in both written and verbal formats, • Fluency in English To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. #LI-MG1 The total on-target earnings (OTE) for this role, including base salary and variable incentive compensation (at 100% target performance), are outlined below. Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, performance expectations, business needs, and location. Actual earnings may vary based on individual performance. This role may also be eligible for additional compensation and benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process. For more information regarding our comprehensive benefits, see the benefits section. #J-18808-Ljbffr

At Hadean, we are building the next generation of defence technology. As a key player in the UK’s defence tech ecosystem, our world-leading software is trusted by defence organisations and militaries worldwide. We specialise in AI-powered digital wargaming and Command & Control systems that help users understand complexity, make better decisions, and operate at scale. Joining Hadean means working on technology with real-world impact, alongside a team that is driven to push the limits of what’s possible. populAI is the simulation that makes continent-scale defence training feel like the real world. It fills a scenario with the pedestrians, traffic, shipping, aircraft, satellites and critical national infrastructure that trainees would face in reality, and it reacts to their decisions with the emergent chaos of real people and systems. Without it, an exercise is little more than a map overlay. At its core populAI is a C++ simulation engine driving the behaviour and decision-making of huge numbers of actors. A custom distribution framework partitions that simulation across a compute cluster while keeping it coherent. A TypeScript/React front end and Node.js services put it in the hands of Simulation Operators. The team is also bringing LLM-backed capabilities into the engine: natural language control, richer actor generation and simulated social media. The team is cross-functional, with Software, QA and DevOps Engineers, including seasoned simulation specialists. It ships into live customer exercises, demonstrators and integration hackathons to give a tight feedback loop on the work it’s delivered. As Engineering Manager for populAI, you will own the team's people leadership and delivery. You will create the conditions for a highly capable, multidisciplinary team to do its best work. That means setting clear expectations, developing individuals, removing blockers, and turning product priorities into reliable execution. You'll partner closely with the Product Manager and the team's technical leadership, and you'll pull in customer and business context from Field Engineering and senior stakeholders. This role is deliberately weighted towards people, delivery and product partnership. You will lead the people and own the output, drawing on deep specialists for architecture and implementation decisions. A strong engineering foundation is still essential, though. You'll need enough technical context across the stack to earn credibility, understand performance, ask incisive questions and give candid, evidence-based feedback. • Own delivery end-to-end for populAI — turning product goals into plans the team can execute and commitments stakeholders can rely on, and renegotiating early when they can't., • Line-manage a multidisciplinary team: set expectations, give direct feedback, hold real performance and development conversations, and grow the next set of technical leaders., • Stay hands-on. Pick up delivery work when the pressure demands it, and when you need first‑hand understanding of the codebase and the process you are trying to improve., • Own hiring for the team — define the profile, run the process, and make the case for the headcount the roadmap will need before it becomes a blocker., • Partner with the Product Manager to understand the commercial environment, challenge assumptions, negotiate scope and timeline, and argue for the technical investment that keeps future delivery possible., • Work with the team's technical lead and senior specialists on technical direction, making sure design and architecture decisions get made and hold up against what is coming next., • Shape the environment your team works in rather than just operating inside it, pulling customer and business context in from Product, Field Engineering and senior stakeholders to ensure alignment and support team autonomy., • You have led and line-managed a software engineering team, and can point to what you improved for the people and for the delivery., • You want to manage. Engineering management is your craft, not the next rung after senior engineer., • You have partnered with Product as an equal to shape priorities and push back on scope, not simply as a backlog administrator., • You have handled the hard parts of underperformance, conflict, ambiguity, and telling senior people things they might find uncomfortable to hear., • You have experience working on behavioural or agent-based simulation of people, crowds or vehicles (e.g. game AI, VFX crowd simulation, industrial human behaviour simulation, or defence CGF)., • You have experience with systems languages (ideally C++) for performance‑sensitive, real‑time applications., • Ability to obtain and maintain UK Security Vetted status to at least SC level., • You have grown a team rather than inherited one — hired into it, shaped it, and developed people into more senior roles., • Experience delivering data‑intensive, real‑time, distributed or mission‑critical products., • Familiarity with defence, military modelling and simulation, or other regulated and security‑conscious environments., • Experience leading a product or team through modernisation, migration from legacy technology, or a significant change in product direction., • A track record of building effective Engineering Manager / technical lead partnerships, or mentoring other managers., • You want to be in the room where the product meets its users — travelling to deployments, hackathons and industry events, and turning what you see there into better decisions., • We make Hadean an awesome place to work with competitive benefits…, • Hybrid working with 1 day per week in our fantastic office in Shoreditch, London, • Private Health Insurance, • Enhanced pension scheme, • Enhanced parental leave, • 3 extra days off at Christmas (on top of our standard 25), • Regularly scheduled socials, • Share options We believe diversity drives innovation and for that reason we strongly encourage those from all backgrounds to apply for roles at Hadean. We are an equal opportunity employer and aim to build a workforce that is truly representative of the communities in which we operate and our clients. #J-18808-Ljbffr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE). Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account's product configuration, identifies root causes of product‑related delivery failures, and drives hands‑on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer's use cases. • Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities, • Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices, • Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk, • Surface product‑specific blockers and provide technical status updates during daily Triage Standup meetings, • Perform hands‑on technical stabilization and reconfiguration of AFLS4CE components, • Conduct root cause analysis of product configuration failures and document findings, • Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns, • Conduct code reviews on AFLS‑specific customizations; identify and resolve deviations from product standards, • Validate go‑live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go‑live, • Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library, • Validate performance and behavior of agentic capabilities embedded in CRM, • Support triage and scoping for incoming high‑risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing, • Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick‑start configuration guides, • Contribute to the AFLS product feedback register, documenting field‑observed feature gaps, bugs, and mobile sync issues for Product Management, • Support partner enablement sessions and certification curriculum as a product configuration expert, • Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps, • 10+ years architecting or implementing enterprise Salesforce solutions, including hands‑on configuration and code review experience, • Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite, • Strong root‑cause analysis skills and experience stabilizing at‑risk technical implementations, • Salesforce Certified Administrator required, • Salesforce Certified Technical Architect (CTA) or Application Architect credential, • Experience coaching SI partners on OOTB implementation patterns, • Familiarity with agentic/AI capability validation within CRM Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt‑in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr

London Consulting fluent:cx As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity. You’ll support a wide variety of clients across industries, helping them get the most out of Service Cloud’s powerful capabilities. • Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements, • Translate business requirements into scalable Salesforce configurations and workflows, • Collaborate with cross-functional teams to deliver high-impact projects on time, • Conduct workshops and training sessions for users and stakeholders, • Support go-lives and post-deployment enhancements, • Document solutions and contribute to internal best practices and knowledge sharing, • 2–3 years of hands-on experience implementing Salesforce Service Cloud, • Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics, • Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case, • Ability to translate business requirements into functional and technical solutions, • Strong communication and stakeholder management skills, • Salesforce certifications such as Service Cloud Consultant or Administrator are a plus, • Experience with automation tools like Flows and OmniStudio is advantageous Work from wherever you’re most productive – at home, in a co-working space, or in our London office. Plan your working day in a way that fits your life and supports a healthy work-life balance. Connect with your colleagues at regular team events – from London socials to company-wide events across Europe. Grow with us through mentorship and development, supported by experienced colleagues along your career path. Your health matters – benefit from comprehensive private healthcare coverage. Enjoy a generous holiday allowance plus additional gifted days off over Christmas. Receive a dedicated budget to equip your home office and do your best work from day one. We’re very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at . #J-18808-Ljbffr

We're seeking an experienced Salesforce Platform Manager to join our Business Systems team and support the ongoing evolution of our Salesforce platform, with a focus on Service Cloud, Digital Experience (Experience Cloud), and Salesforce Knowledge. This is a hands-on role for someone who enjoys solving business problems, translating requirements into scalable solutions, and partnering with stakeholders across the organization. The successful candidate will work closely with Business Systems teammates, support leadership, and business partners to enhance service operations, improve user experiences, and drive adoption of Salesforce capabilities. The ideal candidate combines strong Salesforce platform and operations expertise with excellent collaboration, project management, and communication skills. They are comfortable working independently while contributing as part of a highly collaborative team and can effectively engage stakeholders at all levels of the organization. • Partner with the Business Systems team to administer and enhance Salesforce Service Cloud, Digital Experience (Experience Cloud), and Salesforce Knowledge., • Configure and maintain Salesforce functionality, including Flows, validation rules, approval processes, custom objects, fields, Lightning Page Layouts, reports, and dashboards. Evaluate Business requirements and determine when declarative solutions are appropriate versus when development resources should be engaged for programmatic solutions., • Support Service Cloud capabilities, including case management, queues, assignment rules, Omni-Channel routing, escalation processes, entitlements, milestones, and service contracts., • Assist in the administration and enhancement of Digital Experience sites, customer portals, and self-service experiences., • Support Salesforce Knowledge article management, organization, visibility controls, and adoption initiatives., • Manage users, permission sets, profiles, roles, and sharing settings using a security first, least privilege approach while ensuring compliance with organizational standards., • Collaborate with stakeholders to gather, document, and refine business requirements., • Evaluate business processes and identify opportunities to improve efficiency and user experience through Salesforce solutions., • Recommend and implement scalable solutions aligned with Salesforce best practices., • Communicate effectively with technical and non-technical stakeholders and present recommendations to various levels of the organization., • Partner with Support leadership, frontline agents, and cross-funcational stakeholders to gather requirements, identify process improvement opportunities, and translate business needs into scalable solutions., • Participate in Salesforce projects from requirements gathering through deployment and adoption., • Assist with project planning, solution design, testing, documentation, and release activities., • Independently investigate issues and propose solutions while collaborating with team members as needed., • Support User Acceptance Testing (UAT), deployment planning, release management activities and post-release validation., • Stay current with Salesforce releases and emerging platform capabilities and recommend opportunities for improvement., • Support data governance initiatives and help maintain high standards of data quality and integrity., • Assist with data imports, exports, cleansing, deduplication, and ongoing maintenance activities., • Create and maintain documentation, process guides, and training materials., • Provide exceptional customer service and support to Salesforce users globally., • Collaborate effectively with team members across multiple regions, functions, and time zones., • 5+ years of Salesforce Administration experience in a complex Salesforce environment., • Salesforce Advanced Administrator Certification., • Experience supporting Salesforce Service Cloud., • Experience supporting Experience Cloud (Digital Experience)., • Experience working with Salesforce Knowledge., • Strong understanding of Salesforce security architecture, including permission sets, profiles, roles, and sharing models., • Experience with Salesforce Flow and other declarative automation tools., • Proven experience gathering business requirements and translating them into solutions., • Strong project coordination and organizational skills., • Understanding of Salesforce data management and governance best practices., • Excellent communication, presentation, and stakeholder management skills., • Ability to work effectively with global teams and stakeholders across all levels of the organization. #J-18808-Ljbffr

Our client is a UK-headquartered, Private Equity-backed insurance broking group with a rapidly expanding multinational footprint, built through a combination of organic growth and sustained M&A activity. The Group Treasury function acts as an in-house bank, providing liquidity and funding across the group's businesses. Treasury is a small, close-knit team, so this is a genuinely hands-on role — while the primary focus is leading the TMS implementation, the successful candidate will flex across other treasury activities and projects as needed, covering colleagues where required. This is a rare opportunity to own a live, multi-jurisdiction Kyriba rollout from the client side, with real influence over how the platform is configured and scaled across the group. • Reports to: Group Treasurer, • Direct reports: None, • Key stakeholders: Group Financial Reporting, Platform/Divisional Finance Teams and Treasurers, Group Risk, Group FP&A, plus external relationships with the TMS implementation partner, relationship banks, and money market fund providers, • Act as in-house project manager for the Kyriba TMS implementation as functionality is rolled out across the group's various business units, • Manage related project workstreams alongside dedicated platform leads on the set-up, onboarding and implementation of Kyriba modules across business divisions, • Own the relationship with the Kyriba implementation team to ensure projects are delivered on time and to scope, • Manage license allocation and user profiles, and provide training and in-house support to platform users, • Distribute and review quarterly compliance representations from each business platform on TMS data integrity, tracking related compliance metrics, • Lead the evaluation and business case for future Kyriba module rollouts, expanding treasury functionality over time, • Support integration of the TMS with a group-wide Dynamics 365 ERP rollout, building a strong working relationship with the Financial Systems team, • Lead bank onboarding onto the TMS — including scoping technical capability and designing onboarding plans per jurisdiction, • Act as system administrator for Kyriba's Cash Management, Payments, Financial Transactions and Financial Accounting modules, • Support connectivity between Kyriba and adjacent systems (e.g. Anaplan, Power BI), • Act as systems administrator for the group's shared banking platforms, • Support cash concentration and pooling projects, • Contribute to daily cash positioning and daily money market fund subscriptions/redemptions alongside the wider treasury team, • Lead ad hoc investment automation projects to improve cash management and back/middle office processes group-wide, • Essential: Hands-on Kyriba experience with a proven track record of TMS implementation and project management, • Ideal background: A mix of consultancy/implementation services experience (e.g. with a TMS vendor or systems integrator) and time spent inside a corporate treasury function — this dual background is highly valued by the client, • Solid working knowledge of banking systems and payment protocols/connectivity (SWIFT, host-to-host, APIs), • Qualified accountant advantageous but not essential, • Comfortable in a small-team environment — adaptable, energetic, and willing to pick up broader treasury work beyond the core project brief #J-18808-Ljbffr

At Hadean, we are building the next generation of defence technology. As a key player in the UK's defence tech ecosystem, our world-leading software is trusted by defence organisations and militaries worldwide. We specialise in AI-powered digital wargaming and Command & Control systems that help users understand complexity, make better decisions, and operate at scale. Joining Hadean means working on technology with real-world impact, alongside a team that is driven to push the limits of what's possible. populAI is the simulation that makes continent-scale defence training feel like the real world. It fills a scenario with the pedestrians, traffic, shipping, aircraft, satellites and critical national infrastructure that trainees would face in reality, and it reacts to their decisions with the emergent chaos of real people and systems. Without it, an exercise is little more than a map overlay. At its core populAI is a C++ simulation engine driving the behaviour and decision-making of huge numbers of actors. A custom distribution framework partitions that simulation across a compute cluster while keeping it coherent. A TypeScript/React front end and Node.js services put it in the hands of Simulation Operators. The team is also bringing LLM-backed capabilities into the engine: natural language control, richer actor generation and simulated social media. The team is cross-functional, with Software, QA and DevOps Engineers, including seasoned simulation specialists. It ships into live customer exercises, demonstrators and integration hackathons to give a tight feedback loop on the work it's delivered. As Engineering Manager for populAI, you will own the team's people leadership and delivery. You will create the conditions for a highly capable, multidisciplinary team to do its best work. That means setting clear expectations, developing individuals, removing blockers, and turning product priorities into reliable execution. You'll partner closely with the Product Manager and the team's technical leadership, and you'll pull in customer and business context from Field Engineering and senior stakeholders. This role is deliberately weighted towards people, delivery and product partnership. You will lead the people and own the output, drawing on deep specialists for architecture and implementation decisions. A strong engineering foundation is still essential, though. You'll need enough technical context across the stack to earn credibility, understand performance, ask incisive questions and give candid, evidence-based feedback. • Own delivery end-to-end for populAI - turning product goals into plans the team can execute and commitments stakeholders can rely on, and renegotiating early when they can't., • Line-manage a multidisciplinary team: set expectations, give direct feedback, hold real performance and development conversations, and grow the next set of technical leaders., • Stay hands-on. Pick up delivery work when the pressure demands it, and when you need first-hand understanding of the codebase and the process you are trying to improve., • Own hiring for the team - define the profile, run the process, and make the case for the headcount the roadmap will need before it becomes a blocker., • Partner with the Product Manager to understand the commercial environment, challenge assumptions, negotiate scope and timeline, and argue for the technical investment that keeps future delivery possible., • Work with the team's technical lead and senior specialists on technical direction, making sure design and architecture decisions get made and hold up against what is coming next., • Shape the environment your team works in rather than just operating inside it, pulling customer and business context in from Product, Field Engineering and senior stakeholders to ensure alignment and support team autonomy., • You have led and line-managed a software engineering team, and can point to what you improved for the people and for the delivery., • You want to manage. Engineering management is your craft, not the next rung after senior engineer., • You have partnered with Product as an equal to shape priorities and push back on scope, not simply as a backlog administrator., • You have handled the hard parts of underperformance, conflict, ambiguity, and telling senior people things they might find uncomfortable to hear., • You have experience working on behavioural or agent-based simulation of people, crowds or vehicles (e.g. game AI, VFX crowd simulation, industrial human behaviour simulation, or defence CGF)., • You have experience with systems languages (ideally C++) for performance-sensitive, real-time applications., • Ability to obtain and maintain UK Security Vetted status to at least SC level., • You have grown a team rather than inherited one - hired into it, shaped it, and developed people into more senior roles., • Experience delivering data-intensive, real-time, distributed or mission-critical products., • Familiarity with defence, military modelling and simulation, or other regulated and security-conscious environments., • Experience leading a product or team through modernisation, migration from legacy technology, or a significant change in product direction., • A track record of building effective Engineering Manager / technical lead partnerships, or mentoring other managers., • You want to be in the room where the product meets its users - travelling to deployments, hackathons and industry events, and turning what you see there into better decisions., • We make Hadean an awesome place to work with competitive benefits..., • Hybrid working with 1 day per week in our fantastic office in Shoreditch, London, • Private Health Insurance, • Enhanced pension scheme, • Enhanced parental leave, • 3 extra days off at Christmas (on top of our standard 25), • L&D budget, • Regularly scheduled socials, • Share options We believe diversity drives innovation and for that reason we strongly encourage those from all backgrounds to apply for roles at Hadean. We are an equal opportunity employer and aim to build a workforce that is truly representative of the communities in which we operate and our clients. #J-18808-Ljbffr

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. TrustedTech is seeking a Solutions Architect, Presales, to serve as a senior technical advisor and strategic bridge between Sales and Delivery for our U.K. Services organization. This role leads technical discovery, solution strategy, architecture, scoping, estimation, and customer-facing technical sales activities for complex Microsoft cloud opportunities. The Solutions Architect will partner with Services Sales, Account Management, Acquisition Sales, Advisory, Delivery, and Microsoft field teams throughout the pursuit lifecycle. They will translate business and technical requirements into secure, scalable, and commercially practical solutions across Azure, Microsoft 365, Security, Data & AI, Copilot, and managed services, while drawing in specialists where deeper domain expertise is required. This role requires hands-on technical credibility paired with strong executive communication. The successful candidate can move from a whiteboard session with engineers to an executive conversation about business value, then convert the agreed solution into a clear estimate, proposal, and statement of work that Delivery can execute with confidence. • Lead technical and business discovery for qualified opportunities, uncovering current-state challenges, desired outcomes, technical requirements, constraints, dependencies, security and compliance needs, decision criteria, and success measures., • Facilitate architecture workshops, technical deep dives, whiteboarding sessions, and solution presentations with stakeholders ranging from engineers and architects to CIOs, CTOs, CISOs, and business leaders., • Translate customer priorities into well-architected recommendations and sequenced roadmaps based on value, risk, readiness, technical feasibility, and operational impact., • Partner with Advisory when opportunities require business case development, operating-model design, adoption, governance, or broader transformation strategy before implementation., • Design fit-for-purpose Microsoft cloud solutions across Azure infrastructure and platform services, Microsoft 365 and Modern Work, identity and security, Data & AI, cloud operations, and managed services., • Develop current- and future-state architecture views, solution narratives, migration or implementation approaches, assumptions, dependencies, and roadmaps that clearly connect the technical design to customer outcomes., • Create services scope, work breakdowns, resource plans, estimates, milestones, deliverables, acceptance criteria, responsibilities, exclusions, and implementation assumptions in partnership with Delivery and practice leaders., • Apply relevant Microsoft guidance and architecture principles, including Cloud Adoption Framework, Well-Architected Framework, Azure Landing Zones, Zero Trust, FinOps, resiliency, governance, and security-by-design., • Own the technical content of proposals and statements of work, ensuring architecture, scope, outcomes, assumptions, responsibilities, dependencies, and acceptance criteria are clear and delivery-ready., • Create and deliver compelling technical presentations, whiteboards, demonstrations, solution briefs, and proof-of-concept approaches when they materially advance customer confidence or the pursuit., • Participate in formal solution reviews and deal assurance, surfacing architecture risks, scope gaps, unsupported assumptions, skills requirements, and delivery dependencies before proposals are presented., • Partner with Services Sales throughout the pursuit to qualify opportunities, explain technical tradeoffs and cost drivers, support commercial conversations, and co-present solution recommendations and executive readouts., • Provide a structured transition into Delivery after signature, transferring the customer vision, architecture context, decisions, assumptions, risks, and expectations without requiring Delivery to rediscover the pursuit. The role may remain engaged through transition but is not the primary delivery resource., • Engage directly with Microsoft sellers, solution specialists, architects, and technical teams on joint opportunities, workshops, architecture validation, and partner-led transformation pursuits., • Maintain working knowledge of Microsoft commercial and licensing constructs, Azure consumption economics, reservations/savings options, and total-cost-of-ownership considerations so architecture recommendations are technically and commercially practical., • Understand Microsoft assessments, incentives, funding programs, reference architectures, and co-sell motions and incorporate them when they strengthen the customer outcome and accelerate the opportunity., • Stay current across Microsoft's broader roadmap, including Azure, Microsoft 365, Security, Fabric/Data, AI, and Copilot, with the judgment to bring in specialists when deeper expertise is required., • Help strengthen and standardize discovery frameworks, qualification criteria, architecture templates, estimation models, proposal standards, SOW patterns, reference architectures, and deal review practices., • Capture lessons learned from pursuits and deliver feedback to improve solution quality, estimate accuracy, implementation readiness, and response time., • Share technical knowledge with Sales and Services teams, helping sellers position cloud architecture, business value, and services capabilities more effectively., • 7+ years of experience in cloud architecture, solution architecture, technical consulting, engineering, or presales roles, with significant client-facing responsibility for designing and shaping Microsoft-based solutions., • Strong hands-on working knowledge across Microsoft Azure and Microsoft 365 / Modern Work, including cloud infrastructure, networking, identity, security, governance, migration, Microsoft 365 administration, Teams, Intune, Entra, and related cloud operating considerations., • Broad working knowledge across adjacent Microsoft solution areas such as Defender, Sentinel, Purview, Fabric, Azure AI, Copilot, and managed services, with the judgment to engage specialists when deeper domain expertise is required., • 3+ years of meaningful presales or solutioning experience leading discovery, translating requirements into architecture and services scope, and producing customer-ready estimates, proposals, presentations, and statements of work., • Proven ability to communicate complex technical concepts clearly to both executive and technical audiences, including whiteboarding, presentation development, technical writing, and explaining architecture tradeoffs in business terms., • Experience partnering with Delivery teams to validate scope, resource assumptions, implementation approach, delivery feasibility, and risk before contract signature., • Strong organizational discipline and customer focus; able to manage multiple concurrent pursuits and maintain quality under sales-cycle timelines., • Experience in a Microsoft partner, Cloud Solution Provider (CSP), systems integrator, managed services provider, or consulting organization supporting multiple concurrent customer pursuits., • Relevant Microsoft certifications such as Azure Solutions Architect Expert, Microsoft 365 Administrator Expert, Cybersecurity Architect Expert, Fabric Analytics Engineer, Azure AI Engineer, or comparable role-aligned credentials., • Experience with Microsoft Cloud Adoption Framework, Well-Architected Framework, Azure Landing Zones, Zero Trust, FinOps, and enterprise governance patterns., • Experience shaping managed services, cloud operations, support, cost optimization, or licensing-informed architectures in addition to project-based Professional Services., • Familiarity with Microsoft Partner Center, co-sell, assessments, incentives, funding programs, and the role of Microsoft field and technical teams in partner-led pursuits., • Background across multiple industries or solution domains, with experience adapting architecture and business narratives to different customer contexts. Performance in this role is evaluated against the solution quality, pursuit impact, delivery readiness, and presales scalability expected of a Solutions Architect at TrustedTech: • Qualified opportunities receive strong discovery and solution shaping early in the sales lifecycle, with clear linkage between customer outcomes and the proposed architecture., • Proposals and statements of work are technically sound, clearly scoped, commercially practical, and ready for Delivery without significant rework after signature., • The Solutions Architect materially contributes to win rates through architecture quality, business relevance, technical credibility, and strong customer communication., • Delivery teams receive clean handoffs with clear assumptions, architecture context, risks, responsibilities, and customer expectations, reducing avoidable delivery friction., • Reusable discovery, architecture, estimation, proposal, and SOW assets improve presales consistency and response time as the Services business scales., • Customers and Microsoft field teams view TrustedTech as a credible technical advisor capable of connecting Microsoft technology to practical transformation outcomes., • Type: Hybrid role (3 days onsite, 2 days WFH), • Location: 3 New St Square, London EC4A 3BF, • Hours: 8:30 am to 5:30 pm, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment. TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law. #J-18808-Ljbffr

London (Full time) · Full-time · Competitive, benchmarked to experience, plus equity Perry (www.useperry.com) is building agentic legal infrastructure for private capital funds — VC, PE, and credit. We automate the legal and operational work that sits underneath fund formation, LPAs, side letters, and diligence: the high-volume, high-stakes document work that fund lawyers and GPs do today by hand. We're a founder team of practising fund lawyers and engineers, backed and closing a seed round, with paying customers and live trial accounts among funds and their GCs. The product is only as good as the legal ground truth behind it. This role owns that ground truth. You'll be the practitioner whose judgment defines what "correct" means for Perry — across both of our core use cases, fund formation and transactions — and who builds the datasets, rubrics, and evaluation sets that tell us whether the product is actually right. Concretely, you'll build the product Q&A ground truth: the questions a fund lawyer or GC would ask Perry, the answers Perry should give, and the standard we score its outputs against. You'll turn real fund and deal documents into structured extraction logic and prompt design, then pressure-test the model against your own analysis and drive the error rate down. This is a hands‑on legal role, not an engineering role — but you'll work shoulder-to-shoulder with product and engineering, and your work is the yardstick everything else is measured by. You don't need to write code. What you do need is a practitioner's eye for the pattern, the edge case, and the rule underneath a messy document, and to be obsessive about getting it right. • Own the ground truth. Create, review, and validate gold‑standard answer sets and annotations across fund formation and transactions — LPAs, side letters, MFN elections, subscription documents, PPMs, management/advisory agreements, and deal documents., • Build the product Q&A eval sets. Define the questions users will ask Perry, the correct answers, and the sources they should come from, so we can measure accuracy and catch regressions., • Set the standard. Build and maintain rubrics and annotation guidelines so "correct" is applied consistently; adjudicate edge cases and document the reasoning., • Pressure‑test the model. Run Perry's outputs against your own analysis, find where it's wrong, and feed structured errors back to the team before customers see them., • Translate law into schema. Turn fund and deal documents into extraction schemas, review logic, and prompt design the product runs on, working directly with product and engineering., • Develop jurisdiction‑specific standards (e.g. BVCA/UK, NVCA/US, ILPA conventions) and flag where market practice diverges., • A qualified lawyer with meaningful private capital experience — ideally fund formation, LPA/side letter work, or transactions/fund-side diligence, at a recognised firm or in‑house at a GP. 2–3+ years is the floor; we're flexible for the right person., • Precise to a fault, and consistent: you can articulate why a clause means what it means and apply the same standard twice. In this domain a wrong answer is a real problem, and you treat it that way., • Comfortable moving between messy real-world drafting and clean, rules‑based taxonomy., • A clear written reasoner — you can document a call so someone else can follow it., • Genuinely interested in AI and in how legal work can be systematised, not just automated around the edges., • Happy in an early‑stage environment where the process doesn't exist yet and you build it., • Do not need sponsorship to work in the UK., • Cross-jurisdictional exposure (UK, US, Lux, Cayman fund structures)., • Experience with MFN elections and side‑letter operationalisation at scale., • Prior work with legal tech, document automation, structured data, annotation/review workflows, or LLM tools., • In‑house experience at a fund or fund administrator. Legal Engineer isn't a title that exists at most firms. You'll be one of the first people whose job is to encode fund and deal expertise into software — and the person whose standard decides when the product is good enough to put in front of a fund. If you're a private capital lawyer who's tired of doing the same work by hand and wants to build the thing that replaces it, and get obsessive about getting it right, this is that role. #J-18808-Ljbffr

10 Bressenden Place, London, SW1E 5DN, United Kingdom, London SW1E 5DN, GB Full-time We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer‑centric service design, and agile engineering practices to accelerate innovation in a tech‑driven world. • Join our Digital & Data team working alongside product, design and a wide range of other experts and cross‑disciplinary teams to bring ideas to life through innovative software solutions., • Grow a flexible and unique career within a trust‑based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do., • Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week., • Work on a broad variety of projects and tech stacks for clients across seven sectors – no project is ever the same, • Join other experts within our supportive and collaborative tech community through knowledge‑sharing and peer‑level support, coaching and mentoring, • Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non‑technical training), plus gain certifications Higher Education is undergoing a massive digital shift, and we need a Salesforce Developer who can help us to modernise the digital experience across the entire student lifecycle leveraging the Salesforce Education Cloud. At PA, you will be part of a team that respects technical craft. We aren’t looking for someone to simply clear a ticket queue; we need a developer who considers the long‑term scalability of their work and takes pride in creating elegant solutions to the nuanced problems faced by modern universities. • Design, develop, and maintain solutions on Salesforce Education Cloud to enhance the student lifecycle experience., • Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions., • Build custom applications using Apex, Lightning Web Components (LWC), and declarative tools within Salesforce., • Integrate Salesforce with other systems using APIs and middleware, ensuring data consistency and security., • Participate in code reviews, testing, and deployment processes to ensure high‑quality deliverables., • Stay up to date with Salesforce releases and best practices, applying them to improve solutions., • Provide technical guidance and support to colleagues and clients, fostering a culture of continuous improvement., • 2-3 years of experience in Salesforce development., • Salesforce Platform Administrator certification, Education Cloud Consultant certification desired., • Understanding of Salesforce architecture and its ecosystem., • Proficient with programming languages such as Apex and JavaScript., • Knowledge of relational databases and SQL., • Experience with Salesforce integrations and APIs. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying. Please note that the interview stages may be subject to change based on the specific requirements of the role. • Quick call with one of our Tech Recruiters – to discuss your application, the role and PA, • Round 1: Either a competency or technical interview (60 mins), • Round 2: Either a competency or technical interview, whichever you didn’t do at first round (60 mins), • Final round : Meeting with a PA leader - a mini case study and discussion around your client‑centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. Find out more about Life at PA here. We are dedicated to supporting the physical, emotional, social and financial well‑being of our people. Check out some of our extensive benefits: • Health and lifestyle perks accompanying private healthcare for you and your family, • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days, • Generous company pension scheme, • Opportunity to get involved with community and charity‑based initiatives, • Annual performance‑based bonus, • PA share ownership, • Tax efficient benefits (cycle to work, give as you earn) We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on #LI-SG1 #J-18808-Ljbffr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE). Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account's product configuration, identifies root causes of product-related delivery failures, and drives hands-on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer's use cases. • Technical Assessment & Advisory Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities. Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices. Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk. Surface product-specific blockers and provide technical status updates during daily Triage Standup meetings., • Hands-On Technical Remediation Perform hands‑on technical stabilization and reconfiguration of AFLS4CE components. Conduct root cause analysis of product configuration failures and document findings. Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns. Conduct code reviews on AFLS‑specific customizations; identify and resolve deviations from product standards., • Go‑Live Validation & Documentation Validate go‑live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go‑live. Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library. Validate performance and behavior of agentic capabilities embedded in CRM., • Bench Activities Support triage and scoping for incoming high‑risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing. Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick‑start configuration guides. Contribute to the AFLS product feedback register, documenting field‑observed feature gaps, bugs, and mobile sync issues for Product Management. Support partner enablement sessions and certification curriculum as a product configuration expert. Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps., • Required 10+ years architecting or implementing enterprise Salesforce solutions, including hands‑on configuration and code review experience., • Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite., • Strong root‑cause analysis skills and experience stabilising at‑risk technical implementations., • Salesforce Certified Administrator required., • Preferred Salesforce Certified Technical Architect (CTA) or Application Architect credential., • Experience coaching SI partners on OOTB implementation patterns., • Familiarity with agentic/AI capability validation within CRM. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt‑in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. This policy also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. #J-18808-Ljbffr

Rate - £500 - £600 Inside IR35 Duration - 6 months Location - London, 3 times a week on site We're looking for a Microsoft eDiscovery Premium specialist to streamline how our client handles Subject Access Requests (SARs) and investigations. The main objective is to complete the transition from eDiscovery (Standard) in Microsoft Purview to eDiscovery Premium. A key part of this is moving Data Protection Officers (DPOs) away from extracting data for external review, so they work directly in the internal review toolset instead. Doing that needs both strong technical depth and real influence with senior stakeholders. • Lead the transition to Microsoft Purview eDiscovery Premium and embed it as the standard approach for SARs and investigations., • Configure roles, permissions, case structures and holds., • Set up dynamic user groups (formerly compliance boundaries) across Microsoft 365 so data access is properly segregated., • Run end-to-end searches across Exchange, Teams, SharePoint and OneDrive., • Manage review sets, including de-duplication, filtering and data set management., • Help DPOs adopt in-platform review in place of external export, through training, guidance and hands-on support., • Build repeatable processes, templates and documentation so the capability can scale., • Manage communication with senior stakeholders during high-pressure, time-sensitive investigations., • Deep, hands-on expertise in Microsoft eDiscovery Premium. You need to be a genuine subject-matter expert who understands who should use the tools and how to get the best from them, not only someone who has administered them., • Strong KQL skills for building precise, defensible searches., • Proven experience managing data sets, de-duplication and filtering at scale., • Experience delivering SARs or investigations under UK GDPR/Data Protection Act 2018., • Excellent stakeholder management skills, with the credibility to influence senior DPOs and drive change in how they work., • Calm, clear communication under pressure., • Broader Microsoft Purview knowledge, such as retention, sensitivity labels, DLP and insider risk., • Financial services or other regulated-industry experience., • Relevant Microsoft certification, eg SC-401 (Information Security Administrator). Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. #J-18808-Ljbffr

Technology Transformation practice You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients’ most important challenges? We are growing and are looking for people to join our team. You’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capabilityin the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn’t just about implementation; it’s about reinventing possibilities, challenging norms, and driving real business outcomes. If you’re an ambitious consultant with a passion for innovation and client impact, we want you on our team. We are looking for a Programme Lead to lead large-scale, multi-workstream transformations on the ServiceNow platform. You will be accountable for the end-to-end success of client programmes, from shaping the vision and business case through to delivery, adoption and value realisation. This is a senior, client-facing leadership role. You will combine deep ServiceNow expertise, both technical and functional, with the commercial acumen and executive presence needed to build trusted relationships at CXO level and guide clients through complex change. • Own the delivery of complex ServiceNow transformation programmes spanning multiple workstreams, geographies and delivery teams, • Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes, • Manage programme financials, including budget, forecasting, margin, risk and change control, • Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources, • Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery, • Provide authoritative guidance on ServiceNow architecture, design and best practice across the platform, including ITSM, ITOM, ITAM/SAM, HRSD, CSM, SecOps/IRM, SPM/ITBM, and Workflow Data Fabric/Now Platform capabilities, • Challenge and quality-assure solution designs, ensuring scalability, maintainability, upgrade-safety and adherence to out-of-the-box principles, • Guide clients on platform strategy, including operating model, platform governance, CMDB and data strategy, integration, and the adoption of AI and automation capabilities such as Now Assist, • Bridge business and technology, translating strategic objectives into functional requirements and technical solutions, • Build and sustain trusted, long-term relationships with CIOs, CTOs, COOs, CFOs and other CXO-level stakeholders, • Act as a trusted advisor, shaping client agendas, influencing investment decisions and helping executives articulate and realise the value of their platform investment, • Lead executive steering committees and board-level reporting with clarity, credibility and confidence, • Navigate complex stakeholder landscapes, manage expectations and resolve conflict constructively, • Support pre-sales and bid activity, including solution shaping, estimation, commercial structuring and orals, • Identify and develop opportunities for account growth, expanding the footprint of ServiceNow across the client’s enterprise, • Contribute to the growth and positioning of the ServiceNow practice, including thought leadership, partner relationships (ServiceNow alliance) and reusable assets, • Coach and mentor programme managers, architects and consultants, building the next generation of delivery leaders, • Champion delivery excellence, quality standards and a culture of continuous improvement, • Extensive hands-on and leadership experience delivering ServiceNow programmes, with in-depth functional knowledge across multiple product areas, • Strong technical understanding of the Now Platform, including architecture, scripting and configuration, integrations (REST/SOAP/MID Server/IntegrationHub), CMDB and Discovery, data model, security and upgrade management, • Working knowledge of ServiceNow licensing models, release cadence and roadmap, • Evidence of leading or overseeing delivery using ServiceNow-aligned methodologies and accelerators, • Proven track record of leading large, complex, high-value transformation programmes from initiation through to successful go-live and benefits realisation, • Experience with Agile, hybrid and waterfall delivery approaches at scale (e.g. SAFe, Scrum, PRINCE2, PMP), • Strong command of programme financials, risk management and delivery governance, • Demonstrated experience leading client engagements within a consulting, systems integrator or professional services environment, • Established ability to build credible relationships with CXO and senior executive stakeholders, and to influence at board level, • Exceptional communication, negotiation and presentation skills, • Experience leading and developing large, diverse and distributed teams, • Commercial mindset with a track record of contributing to sales, account growth or practice development, • ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect, or Certified Master Architect), • Programme management certifications (PMP, MSP, PRINCE2 Practitioner, SAFe Program Consultant), • Experience in a ServiceNow Elite or Premier partner organisation, • Sector experience in [financial services / public sector / healthcare / telecoms / energy, etc.], • Experience with enterprise transformation involving ERP, cloud migration or operating model redesign alongside ServiceNow, • Experience guiding clients on AI-enabled workflows and platform rationalisation or consolidation Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial.Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our . Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row. #J-18808-Ljbffr

We are seeking an experienced, hands‑on ServiceNow Architect to lead solution architecture and platform design for a large-scale telecom transformation programme. The role requires strong technical leadership, stakeholder engagement, and practical delivery experience across ServiceNow Telecommunications Service Management, Telecom Service Operations Management, Customer Service Management, IT Service Management, IT Operations Management, CMDB, Security Operations, Integrated Risk Management, integrations, and data migration. • Own end-to-end solution architecture across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, IRM, integrations, reporting, and platform capabilities, • Translate business requirements, process designs, and fit-gap outcomes into scalable ServiceNow solution designs and implementation roadmaps, • Define the platform blueprint, application boundaries, integration patterns, data flows, security model, and non-functional requirements, • Design telecom service management solutions covering customer, product, service, resource, network, order, incident, case, and service assurance processes, • Lead CMDB and CSDM architecture, including CI hierarchy, product and service modelling, ownership, identification and reconciliation rules, data quality, and governance, • Architect integrations with OSS/BSS, CRM, monitoring, order management, fulfilment, identity, security, Jira, and enterprise systems using appropriate APIs and IntegrationHub patterns, • Provide architectural oversight for data migration, including source assessment, mapping, cleansing, reconciliation, validation, and migration cohort planning, • Facilitate discovery workshops, design sessions, technical deep dives, and architecture reviews with business, operations, security, and engineering stakeholders, • Review solution designs, technical specifications, user stories, acceptance criteria, and development outputs to ensure traceability and design compliance, • Define platform governance, coding standards, reusable design patterns, upgrade strategy, release controls, and technical debt management, • Guide development, testing, integration, and DevOps teams through build, system integration testing, user acceptance testing, deployment, and transition to support, • Identify architectural risks, assumptions, dependencies, and design decisions, and drive timely resolution through programme governance, • Ensure solutions meet security, performance, resilience, scalability, usability, audit, and regulatory requirements, • Provide technical leadership, mentoring, and quality assurance across the ServiceNow delivery team, • Extensive experience in ServiceNow architecture, solution design, and enterprise-scale delivery, preferably within telecommunications, • Strong architecture and implementation experience across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, and IRM, • Strong understanding of telecom customer, product, service, resource, network, order, fulfilment, assurance, and operations domains, • Proven expertise in CSDM, CMDB governance, service modelling, identification and reconciliation, Discovery, and data quality management, • Experience designing complex integrations using REST, SOAP, IntegrationHub, MID Server, event-driven patterns, and secure authentication mechanisms, • Hands‑on knowledge of JavaScript, Business Rules, Script Includes, Flow Designer, ACLs, UI Policies, data imports, platform configuration, and custom application development, • Experience with enterprise data migration, environment strategy, release management, CI/CD, upgrades, and ServiceNow platform governance, • Ability to lead workshops, challenge requirements constructively, communicate architecture decisions clearly, and influence senior business and technical stakeholders, • Strong understanding of security, privacy, audit, performance, scalability, resilience, and non-functional design considerations, • Excellent analytical, documentation, communication, stakeholder-management, and team‑leadership skills, • ServiceNow Certified Technical Architect or Certified Master Architect is highly desirable, • ServiceNow Certified System Administrator and Certified Application Developer, • Relevant implementation specialist certifications in ITSM, CSM, Discovery, Service Mapping, Event Management, SecOps, IRM, or Telecommunications products, • ITIL or TOGAF certification is advantageous. Relevant cloud, integration, security, or telecom-domain certifications are an added benefit. #J-18808-Ljbffr

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle and SAP. We have an immediate need for an SAP Security Services Architect based in the UK. This position can be based out of your home office. The Security Services Architect will be responsible for developing and maintaining the operations of security products and offering within Spinnaker Support. This role will serve to define and deliver Spinnaker Support’s approach to security within the 3rd party support and managed service markets. This position requires a deep knowledge of the SAP architecture and experience in applying defense in depth strategies to SAP systems. This position will be responsible for providing guidance to clients on attack surface reduction strategies in relationship to the SAP system landscape. This will include identifying, documenting, and guiding clients in security best practices related to the applications, network and infrastructure of SAP systems. This position requires a person with multiple years of hands‑on technical expertise in hardening the SAP environment. The applicant should have an in-depth knowledge and understanding of SAP Subnets and network DMZ. • SAP CVE and vulnerability analysis - Researching newly disclosed vulnerabilities, assessing technical impact, and developing hardening guidance., • Security bulletin authoring - Writing customer-facing monthly bulletins summarizing threats and remediation steps for vulnerabilities identified in SAP Security Patch Day notifications., • Rapid response for critical vulnerabilities - Developing and communicating guidance when high‑severity or zero‑day SAP vulnerabilities emerge., • Structured security assessment delivery - Conducting assessments, analyzing results, compiling reports with actionable remediation recommendations, • Customer case management - Triaging and responding to customer security inquiries., • 7+ years of SAP technical experience, • 3+ years of SAP security hardening, attack surface reduction, and vulnerability analysis, • 3+ years of scripting and automation, • Proven technical writing skills with the ability to document details for complex solutions., • Deep knowledge of the security architecture across multiple deployment platforms (network, firewall, computer, storage, database and application), • A detailed understanding of common network topologies and their application to security mitigation., • Strong field-level/consultative experience with ability to staff teams to meet customer support and service requirements, • Strong analytical skills with ability to understand and document details for complex solutions, • Experience in performing NetWeaver AS system security operations., • Fundamental knowledge of protecting SAP infrastructure at SAP/OS and DB level., • Understanding of different SAP products at architectural level, • Understanding of SAP Security Note Monitoring/Telemetry and Proficiency with SAP Vulnerability Management, • Working knowledge of SAP users, roles and authorizations, • 2+ years Python scripting programming, • CSEC2405 - SAP Certified Associate - Security Administrator, • Management and implementation of RFC Gateway and SNC, • Substantive knowledge of SSO, SNC and SSL, • Security certified, • Information Systems Security Architecture Professional (ISSAP), • 1+ year of Application Security Testing, • Experience in addressing SAP vulnerabilities beyond leveraging SAP Notes. #J-18808-Ljbffr

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won’t just maintain a system - you’ll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you’re a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. We’re looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands‑on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders. Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions. Act as point of contact for complex platform issues, ensuring rapid root‑cause resolution and clear communication. Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy. Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models. Actively manage technical debt and ensure long‑term platform scalability. Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows. Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability. Partner with admins, analysts, and developers to plan and deliver cross‑functional features across sales, customer operations, and commercial teams. Create and maintain reports, dashboards, and list views to support business reporting needs. Support UAT, bug resolution, and user onboarding for all new platform capabilities. Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications. Have 5+ years of Salesforce administrator experience, with strong hands‑on knowledge of Flows and declarative tools. Understand how to balance technical debt, speed, and clean design in a fast‑paced environment. Thrive in cross‑functional teams and are comfortable working with stakeholders across sales, operations, and support. Have experience working in agile environments using tools like Asana. Are proactive, pragmatic, and focused on outcomes, not just shipping code. Have a good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals. Are able to create reports, dashboards, and list views for various use cases and business stakeholders. Have Salesforce Administrator Certification or equivalent hands‑on credibility. Work closely with AI/automation and Ops teams to streamline high‑volume or high‑touch workflows. Experience in a development capacity, including working with Apex and Lightning Web Components (LWC). Experience supporting Salesforce integrations with other business systems. Additional certifications such as Advanced Administrator and Platform App Builder. Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and e #J-18808-Ljbffr

10 Bressenden Place, London, SW1E 5DN, United Kingdom, London SW1E 5DN, GB Full-time Company description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Job description We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? • Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions., • Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do., • Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week., • Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same, • Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring, • Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications The Role Higher Education is undergoing a massive digital shift, and we need a Salesforce Developer who can help us to modernise the digital experience across the entire student lifecycle leveraging the Salesforce Education Cloud. At PA, you will be part of a team that respects technical craft. We aren't looking for someone to simply clear a ticket queue; we need a developer who considers the long-term scalability of their work and takes pride in creating elegant solutions to the nuanced problems faced by modern universities. What You Will Do • Design, develop, and maintain solutions on Salesforce Education Cloud to enhance the student lifecycle experience., • Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions., • Build custom applications using Apex, Lightning Web Components (LWC), and declarative tools within Salesforce., • Integrate Salesforce with other systems using APIs and middleware, ensuring data consistency and security., • Participate in code reviews, testing, and deployment processes to ensure high-quality deliverables., • Stay up to date with Salesforce releases and best practices, applying them to improve solutions., • Provide technical guidance and support to colleagues and clients, fostering a culture of continuous improvement. Qualifications Essential requirements ✅ What You Will Bring • 2-3 years of experience in Salesforce development., • Salesforce Platform Administrator certification, Education Cloud Consultant certification desired., • Understanding of Salesforce architecture and its ecosystem., • Proficient with programming languages such as Apex and JavaScript., • Knowledge of relational databases and SQL., • Experience with Salesforce integrations and APIs. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying. Additional information Assessment process ⚖️ Please note that the interview stages may be subject to change based on the specific requirements of the role. • Quick call with one of our Tech Recruiters – to discuss your application, the role and PA, • Round 1: Either a competency or technical interview (60 mins), • Round 2: Either a competency or technical interview, whichever you didn’t do at first round (60 mins), • Final round : Meeting with a PA leader - a mini case study and discussion around your client-centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. Find out more about Life at PA here . We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: • Health and lifestyle perks accompanying private healthcare for you and your family, • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days, • Generous company pension scheme, • Opportunity to get involved with community and charity-based initiatives, • Annual performance-based bonus, • PA share ownership, • Tax efficient benefits (cycle to work, give as you earn) We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on #LI-SG1 #J-18808-Ljbffr

• Sales, • London, • Full-time WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story. THE OPPORTUNITY As a high performing Sales Engineer, you will work with our prospects and clients to craft enterprise-wide cloud data security and data risk management solutions. This is a consultative role with deep analytical and business process skill sets and the ability to create insightful solutions using Cyera’s technology. The ideal candidate will be a customer-focused, results-oriented individual with a strong understanding of cybersecurity, particularly in application security and identity management. RESPONSIBILITIES: • Drive incremental revenue through large, complex sales opportunities that maximize Cyera’s capabilities and integrated value proposition, • Identify client business issues and desired outcomes and architect an information availability solution that utilizes all of Cyera's products and services, • Deliver, manage, and run proof of values (PoV’s) and Use Case Demos (UCD) on customer sites, consult with key executive stakeholders, and drive sales via technical demonstrations, • Manage internal resources via cross-functional communication and support sales drive to build a sustainable, repeatable business model, • Act as the technical point of contact for the growing Cyera partner channel and represent Cyera at marketing events REQUIRED QUALIFICATIONS: • Previous Cloud, TDR, CASB, DLP or data security experience in a Sales Engineer, Solutions Architect, or similar technical sales role., • Strong understanding or experience in Identity and key identity principles., • You have an understanding of or experience with AI-driven solutions., • Strong knowledge in one of the three major cloud provider environments related to roles/permissions/API (AWS and/or Azure preferred)., • Fundamental network & database experience., • Strong understanding of data storage types and basic understanding of encryption techniques and key management, cloud IAM, and network design/engineering/protocol., • Fundamental understanding of: ML/AI, Data Regulatory Frameworks, Privacy and Data Retention programs., • Excellent communication, presentation, and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical audiences., • Knowledge of SFDC and opportunity tracking., • Results-oriented mindset and desire to thrive in a hyper-growth startup environment, • Strong problem-solving skills and the ability to think creatively to address customer challenges., • Ability to travel up to 50% within assigned territory. Desired Certifications (one or more with higher level being the most preferred): • AWS Certified Cloud Practitioner - Foundational or Microsoft Certified Azure Fundamental, • AWS Solution Architect - Associate or Professional, • AWS Cloud Security Engineer or Architect, • Azure Administrator Associate, • Azure Security Engineer Associate, • Azure Solutions Architect, • CCSP - Certified Cloud Security Professional COMPENSATION INFORMATION: The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? • Ability to work remotely, with office setup reimbursement, • Paid holidays and sick time, • Health, vision, and dental insurance #J-18808-Ljbffr

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. ServiceNow Architect will operate across the Methods ServiceNow delivery accounts and projects, providing the best practice guidance and strategic oversight for ServiceNow development and implementation activities across multiple client projects. The ServiceNow Lead Architect will be the central point of technical reference for the Methods ServiceNow Practice. As a key member of the Methods ServiceNow Practice and Leadership team, the role will include line management responsibility for the Methods ServiceNow developer and architect resources, including performance monitoring and review, career path guidance and role profiling. The role may also require technical consultancy, working with other architects and developers as required. • Ability to define technical solutions (at an architectural and design level of detail), • Provide senior technical leadership, line management and mentoring for developer resources, • Deliver compelling solution demonstrations across the ServiceNow platform, • Assist development teams in resolving complex technical issues through all stages of the project lifecycle., • Encourage continuous growth of knowledge around the ServiceNow platform through certification,, • Support the Methods ServiceNow presales opportunity lifecycle, contributing to ServiceNow bids, proposals and case studies, • Contribute to the development of ServiceNow-based product roadmaps., • Ensure the Methods ServiceNow Practice complies with best practice guidance for solution architecture standards., • Operate as a member of the wider community, sharing knowledge across functions and building your personal network within the firm., • Extensive experience in consulting / professional services and technical delivery, • A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect, • Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions, • Certified ServiceNow System Administrator, • Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR), • Certified in ITIL Foundation (v3 or v4), • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages, • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc., • Experience with delivering solutions in complex client environments, • Understanding of common business analysis techniques and approaches, • Experience of agile and traditional software and project methodologies, • Line management experience preferable., • Ability to author clear and comprehensive documentation, • Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach, • Strong negotiator, influencer and team player, used to managing in demanding time-critical situations., • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals, • Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. • Autonomy to develop and grow your skills and experience, • Be part of exciting project work that is making a difference in society, • Strong, inspiring and thought-provoking leadership, • A supportive and collaborative environment, • Development access to LinkedIn Learning, a management development programme and training, • Wellness 24/7 Confidential employee assistance programme, • Social - office parties, pizza Friday and commitment to charitable causes, • Time off 25 days a year, • Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution, • Life Assurance of 4 times base salary, • Private Medical Insurance which is non-contributory (spouse and dependants included), • Worldwide Travel Insurance which is non-contributory (spouse and dependants included) #J-18808-Ljbffr

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Advanced Technologies Consultant The Advanced Technologies Consultant supports clients in the effective, defensible, and commercially practical use of analytics, machine learning, and generative AI across eDiscovery, document review, investigations, early case assessment, privilege review, regulatory response, and related legal data workflows. • Serve as a subject matter expert on the use of advanced analytics, technology-assisted review, predictive coding, machine learning, and generative AI in eDiscovery and document review workflows., • Consult with clients and internal stakeholders to understand matter objectives, legal and review requirements, data challenges, timelines, and desired outcomes., • Design and recommend defensible workflows using tools such as TAR 1.0, TAR 2.0, active learning, AI-assisted classification, privilege identification, early case assessment, data reduction, and investigative analytics., • Build, manage, validate, and refine analytics and AI models across platforms such as Relativity, Epiq AI, Reveal AI, and other advanced review or analytics platforms., • Develop and refine prompts, instructions, classification criteria, and model guidance for generative AI and LLM-enabled tools, with a focus on consistency, quality, defensibility, and practical review outcomes., • Advise clients and internal teams on appropriate use cases, limitations, risks, defensibility considerations, and quality control measures for AI-enabled review workflows., • Explain statistical concepts, validation methodologies, sampling approaches, model performance, and review metrics to audiences with varying levels of technical, legal, and operational knowledge., • Demonstrate a strong understanding of the full eDiscovery lifecycle, including data assessment, culling, review strategy, privilege workflows, production requirements, regulatory requests, and post-review analysis., • Prepare recommended protocols, workflows, technical responses, reports, findings summaries, and client-ready explanations of proposed approaches and results., • Support privilege-related workflows, including privilege identification, common-name normalisation, privilege log support, and procedural guidance for review teams., • Partner with Client Services, Document Review Services, Operations, Sales, and Technology teams to ensure successful delivery of assigned projects., • Document key project decisions, workflows, assumptions, and lessons learned, and transfer knowledge to review and client service teams to support repeatable and scalable delivery., • Oversee or guide the work of analysts, associate consultants, review managers, or other project resources where appropriate., • Track project successes, risks, lessons learned, and client outcomes, and contribute to internal reporting as required., • Mentor colleagues and help build internal knowledge of analytics, AI, TAR, and advanced review workflows., • Maintain subject matter expertise through continuing education, platform certifications, market awareness, and active engagement with developments in eDiscovery, legal technology, analytics, AI, and generative AI., • Support business development activities where needed, including demonstrations, client presentations, training sessions, pre-sales discussions, and thought leadership., • Bachelor’s degree or equivalent professional experience., • Minimum of 5 years’ client‑facing experience in eDiscovery, litigation support, legal technology, document review, investigations, regulatory response, or a related field., • Practical experience with eDiscovery review platforms, including Relativity Server and/or RelativityOne, and general administration of document review databases., • Experience using technology-assisted review, predictive coding, active learning, analytics, machine learning, or generative AI tools in an eDiscovery or legal data context., • Strong understanding of the eDiscovery lifecycle, including data processing, review strategy, review management, quality control, privilege, production, and defensibility considerations., • Ability to translate complex technical, statistical, and workflow concepts into clear, client‑ready advice., • Strong written and verbal communication skills, with the ability to engage confidently with legal, technical, operational, and executive stakeholders., • Excellent issue‑spotting, problem‑solving, critical thinking, and judgement., • Strong time management skills and the ability to manage multiple concurrent matters, priorities, deadlines, and stakeholders., • Proficiency with Microsoft 365, including Excel and other core productivity tools., • Willingness to work flexibly when required by client demands, matter deadlines, productions, regulatory requests, or other urgent project needs., • Legal qualification, litigation experience, or equivalent legal training., • Prior experience as a review manager or in a similar role overseeing legal document review workflows., • Advanced degree such as JD/LLB, MBA, MSc, or equivalent industry experience., • Relativity certification such as Relativity Certified Administrator, or equivalent platform certifications., • Familiarity with tools such as Relativity Active Learning, Epiq AI, Reveal AI, or similar analytics and AI‑enabled review platforms., • Experience with privilege review workflows, privilege log preparation, common‑name normalisation, legal issue coding, responsiveness review, confidentiality review, and quality control processes., • Experience supporting investigations, early case assessment, antitrust / Second Request matters, regulatory responses, litigation reviews, or post‑production analysis., • Prompt engineering experience, including developing, testing, and refining prompts or instructions for tools such as Copilot, Claude, Gemini, Harvey, or other LLM‑enabled platforms., • Familiarity with Power BI, Python, SQL, data analytics, reporting, or dashboarding., • Experience preparing written reports, findings summaries, workflow documentation, client briefings, or technical protocols., • Interest in legal technology innovation, AI adoption, defensible automation, and the practical application of emerging technologies to legal and review workflows., • Client consultation and stakeholder management, • eDiscovery and document review workflow design, • Technology-assisted review and predictive coding, • Generative AI and LLM‑enabled review workflows, • Analytics model setup, validation, and interpretation, • Prompt development and refinement, • Privilege review and legal issue analysis, • Review management and quality control, • Statistical literacy and defensibility, • Technical communication and report writing, • Cross‑functional collaboration, • Commercial awareness and solution design, • Mentoring, knowledge sharing, and internal enablement, • Adaptability, judgement, and practical problem solving A successful Advanced Technologies Consultant will combine legal and review‑domain understanding with strong technical aptitude and client‑facing judgement. They will be able to understand the client’s substantive legal or investigative objective, identify the right technology‑enabled workflow, explain the approach clearly, and drive delivery through collaboration with review, client service, technology, and sales teams. They will not simply operate tools; they will advise on how and when those tools should be used, where the risks are, how outputs should be validated, and how advanced technologies can improve quality, efficiency, consistency, and defensibility across the matter lifecycle. The Advanced Technologies Consultant is a client‑facing eDiscovery and legal technology role focused on the defensible use of analytics, machine learning, and generative AI across document review, investigations, privilege, early case assessment, and regulatory response workflows. The role requires strong eDiscovery experience, technical aptitude, excellent communication skills, and the ability to translate complex AI and analytics concepts into practical, client‑ready advice. Candidates with a legal background, litigation support experience, or review management experience are particularly well suited to the role. The successful individual must be authorised to work in United Kingdom for any employer and must be a current resident in United Kingdom. Your specific salary will be determined based on several factors: • Location‑based market rate for the role, • Your abilities in relation to the job specification, • Performance during screening and interview, • Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. • Build trust‑based partnerships, • Nurture long‑term relationships, • Remove collaboration barriers, • Celebrate cross‑team success Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. • Use storytelling to build buy‑in, • Align communication with organizational goals, • Guild alignment through strong engagement Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. • Use data to identify improvement opportunities, • Make informed decisions, • Align team goals with boarder strategy, • Empower teams to manage their own goals, • Translate vision into clear priorities, • Prepare for disruptions with strong change management Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. • Improve workflows for team efficiency, • Use clear documentation and expectations, • Resolve issues quickly using data and feedback It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

Customer experience is being transformed by AI-driven innovation. At Zendesk, we’re not just responding to that shift — we’re leading it. As we expand our AI-powered Resolution Platform and deepen our Professional Services capabilities, the Technical Architect, AI-Powered Customer Experience role is critical to helping customers design, implement, and scale intelligent customer service solutions that deliver measurable business value. As a technical expert, solution designer, and trusted advisor, you will help customers translate business goals into scalable AI-first architectures. You’ll lead discovery, shape solution strategy, remove technical roadblocks, and guide customers toward successful adoption of Zendesk AI capabilities. Overarching Objective for the Role Accelerate customers’ time-to-value by designing and enabling AI-first Zendesk solutions that drive adoption, automation, and measurable business impact from discovery through scale. Be the customer’s AI technical architect. Turn business goals into the right architecture, integrations, workflows, and AI design choices. Lead high-quality solution discovery and delivery. Run technical discovery sessions, define solution scope, and guide customers through implementation with clarity and confidence. Remove blockers fast. Anticipate risks, resolve constraints, and keep customer solutions moving toward successful outcomes. How You’ll Make an Impact • AI Solution Architecture: Design scalable, supportable, and secure AI-first architectures that enable automation, self-service, agent assist, intelligent routing, and other Zendesk AI use cases., • AI Adoption Enablement: Guide customers through rollout planning, change considerations, and operational readiness to support long‑term AI adoption while leveraging AI tools to enhance individual and team workflows for greater efficiency., • Outcome Orientation: Ensure solution decisions are tied to measurable improvements in containment, deflection, productivity, resolution speed, customer satisfaction, and operational efficiency., • Technical Discovery & Use Case Definition: Lead customer‑facing discovery sessions to understand business challenges, technical constraints, and high‑value AI opportunities., • Customer Advisory: Act as a trusted technical advisor, helping customers make informed decisions about architecture, integrations, data readiness, and implementation tradeoffs., • Implementation Leadership: Partner with delivery teams to translate solution designs into successful implementations, ensuring technical quality, alignment to scope, and strong execution., • Cross‑Functional Collaboration: Work closely with Sales, Customer Success, Support, Product, and Professional Services to align on customer strategy, risks, dependencies, and roadmap considerations., • Integration & Extensibility: Identify opportunities to extend Zendesk through APIs, app framework solutions, automation, and custom integrations where needed., • Problem Solving & Innovation: Diagnose product gaps, technical constraints, or workflow limitations and recommend validated workarounds or design alternatives that preserve business outcomes. What You’ll Need to Succeed Strategic Skills & Expertise • Communication Skills: Excellent verbal and written communication skills with the ability to explain complex AI concepts clearly to both technical and executive audiences in English and German., • AI-First Thinking: Strong understanding of how AI capabilities can be applied across the customer service journey to improve efficiency, quality, and experience., • Consultative Technical Leadership: Ability to lead complex customer conversations, build trust quickly, and shape technical direction in ambiguous environments., • Solution Architecture: Proven ability to design end‑to‑end scalable, maintainable AI architectures., • Delivery Mindset: Comfortable balancing technical scope, customer expectations, dependencies, and timelines in a consulting environment., • Problem Solving: Strong analytical thinking and practical judgment to evaluate tradeoffs and recommend solutions that work in the real world., • Adaptability: Ability to thrive in dynamic, fast‑moving environments where priorities, requirements, and constraints may evolve., • Continuous Learning: Commitment to staying current on Zendesk capabilities, AI trends, customer service transformation, and modern integration patterns. Required • 5+ years in architecture, machine learning engineering, solutions architecture, or technical consulting., • Experience designing and delivering AI/ML solutions in production., • Experience with AI‑powered service tools, automation platforms, or conversational AI solutions such as Decagon, Forethought, Ada, or similar., • Experience evaluating data readiness, governance, and operational readiness for AI solutions., • Experience in SaaS, enterprise software, or customer experience technology environments., • Hands‑on experience with RESTful APIs, integrations, and solution design across web, backend, and/or mobile environments., • Experience leading customer discovery sessions and translating business requirements into technical architecture., • Ability to present technical solutions to both technical teams and executive stakeholders., • Strong stakeholder management, consulting, and collaboration skills., • Bachelor’s degree in Computer Science, Engineering, Business, or equivalent professional experience., • Ability to work in a hybrid environment and support customer needs across time zones as required., • Fluency in English and German, with the ability to communicate clearly with technical and executive audiences. Preferred • Experience in a SaaS Professional Services environment., • Experience with Zendesk products at an Admin or Developer level, or similar CRM/CX platforms such as Salesforce, ServiceNow, Freshdesk, or Genesys., • Familiarity with AI concepts relevant to CX, such as intent classification, routing, summarization, agent assist, knowledge grounding, and workflow orchestration., • Experience designing proofs of concept and validating technical approaches before implementation., • Strong project management and negotiation skills., • Programming experience in languages such as JavaScript, Python, Ruby, Java, or C#., • Zendesk Support Administrator Expert Certification., • Experience identifying product gaps and proposing workarounds or extensions using app frameworks or custom development. This role follows Zendesk’s hybrid work model, designed to balance onsite collaboration with remote flexibility. The specific in‑office schedule will be determined by the hiring manager. Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to with your specific accommodation request. #J-18808-Ljbffr

Do you enjoy designing and developing innovative Salesforce solutions that drive business success? Would you like to collaborate with cross-functional teams to deliver scalable, high-impact applications and digital experiences? A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. The Salesforce Senior Developer acts as the Subject Matter Expert for the Salesforce technology stack; primary responsibilities include identification, documentation, and prioritization of business requirements, development of the application strategy needed to satisfy requirements, definition of the Salesforce standards and best practices for implementing solutions, and execution of required development throughout phased implementation. The primary objective of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, that the desired level of standardization of business processes is being achieved, that project risks and costs are reduced by leveraging standard solutions and Salesforce best practices, and that deep expertise is applied to ensure business objectives are met while minimizing business disruption. • Act as CRM trusted advisor in support of business unit projects through all phases of requirement gathering, design, development, testing, and deployment; product demonstration and use-case modelling, business process development and related configuration, alignment and buy-in with stakeholders, direct support of business unit staff during launch, etc., • Estimate work efforts required for each phase of a project or ticket, direct responsibility for design, development, and implementation., • Provide product and technical expertise when scoping complex projects and related integrations., • Review code and solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose development., • Integration monitoring, troubleshooting, and future integration requirement assessment, design, and development, • Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc., • Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts., • Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious., • Works under consultative direction toward predetermined long-range goals and objectives; determines and pursues courses of action necessary to obtain desired results., • Advanced degree in Computer Science, Software Engineering, MIS, or related field, • 6+ years of previous development experience with Salesforce, • Salesforce Sales Cloud Consultant certification (preferred), • Development experience with Salesforce CPQ (preferred), • Development experience with Salesforce Revenue Cloud (preferred), • Development experience with Conga CLM (preferred), • Salesforce Certified Advanced Administrator certification., • Salesforce Certified Platform App Builder certification, • DevOps platform experience preferred (e.g., Copado, Gearset), • Experience with MuleSoft preferred (or other enterprise integration technologies), • Demonstrated success with at least one large Salesforce integration project., • Strong understanding of how to build and support highly scalable and reliable solutions on the Salesforce Platform, • Experience working in Agile projects and managing workload with JIRA., • Proven ability to manage and resolve complex and ambiguous technical issues., • Technical project management experience, • Understanding of UI design principles and best practices, • Exceptional analytical skills and experience working with large-scale, complex datasets., • Communication skills for both technical and business audiences Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Comprehensive Pension Plan, • Home, office, or commuting allowance., • Generous vacation entitlement and option for sabbatical leave, • Maternity, Paternity, Adoption and Family Care leave, • Flexible working hours, • Personal Choice budget, • Internal communities and networks, • Various employee discounts, • Recruitment introduction reward, • Employee Assistance Program (global) A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. #J-18808-Ljbffr

Engineer and operate the AI tooling estate • Engineer and operate the AI Team's model gateway and routes to hosted and external model providers, managing integrations, credentials, quotas, routing rules, fallback, and rate limits., • Implement identity, role-based access, entitlements, and secure secret handling with enterprise IAM and AI Security, and monitor availability, latency, errors, usage, and policy breaches with auditable records of model access, decisions, and costs., • With AI Security and AI Governance Implementation, establish a risk-based process for evaluating and onboarding new AI products, model providers, versions, and platform features, leading the technical discovery, pilots, and production-readiness reviews, and distinguishing routine upgrades from materially new or higher-risk capabilities., • Work with AI Architecture on buy-versus-build decisions and encode approved controls into the platform., • Act as service owner and administrator for Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, controlling every administrative setting and policy through delegated administrator roles in the tenants Central Technology operates., • Own the deployment plan: licence assignment, cohort sequencing, environment and connector strategy, agent publishing routes, and the order in which capability reaches each part of the firm., • Define the Copilot roadmap with the Principal AI Architect and AI Security, deciding which vendor features are made available and to whom, and staging capability until the required controls are evidenced., • Govern the Copilot Studio maker experience - environments, data-loss-prevention policies, connectors, and publishing approval - so business users build agents inside agreed guardrails., • Own and maintain the usage, cost, and token telemetry across every AI system - the model gateway, Copilot services, Azure AI Foundry, and external providers - so consumption is attributed consistently to users, teams, agents, applications, and providers, and keep it accurate as the estate changes., • Administer token budgets at the granularity the firm needs, whether by user, team, agent, application, or use case. Set, adjust, and enforce allowances through quotas, alerts, and access boundaries, and give budget owners the visibility to manage their own consumption., • Report on adoption, licence take-up, spend, and service quality in enough detail to support funding decisions, and identify underused licences and duplicated products., • Act as technical owner for AI software vendors, supporting selection, due diligence, licensing, renewals, and exit planning with Procurement, Legal, TPRM, and Finance, and track vendor roadmaps, deprecations, and security advisories., • Work alongside Percepta and other delivery partners while new platforms are built, and accept platforms into service only when ownership and controls are clear., • Partner with AI Engineering and Forward Deployed Engineering so teams self-serve approved tools and models; with AI Governance Implementation, Risk, and AI Security to turn policy into automated controls; with AI Architecture to stay aligned to the target architecture; and with the AI Enablement Partners so training matches what the platform permits., • Hybrid working and reasonable accommodations, • Generous Holiday policies, • Excellent Health and Wellbeing benefits including corporate membership to Wellhub, • Paid volunteer time to step away from your desk and into the community, • Support to grow through professional development courses, tuition/qualification reimbursement and more, • Maternal/paternal leave benefits and family services, • All employee events including networking opportunities and social activities, • Lunch allowance for use within our subsidized onsite canteen At least five years in platform engineering, software engineering, DevOps, SRE, or cloud engineering, including building and operating shared services used by multiple teams. • Azure AI Foundry, Azure OpenAI, Anthropic Claude, Microsoft 365 Copilot, GitHub Copilot, or Microsoft Copilot Studio., • Microsoft 365, Entra ID, Purview, and Power Platform administration, including admin-centre configuration, data-loss-prevention policies, and environment strategy., • Experience building or operating an AI gateway, inference-routing layer, or multi-provider model platform., • Terraform, Docker, Kubernetes, or Azure DevOps, and enterprise observability, ITSM, or FinOps platforms., • Financial-services or asset-management experience, including regulated data and third-party risk processes., • Mentoring, • Leadership development programs, • Regular training, • Career development services A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Janus Henderson is undertaking a firm-wide AI transformation to become the most technologically sophisticated asset manager in the industry, and it has to move quickly without compromising security, resilience, or regulatory obligations. Our AI capability sits in a single centralised function under the Head of AI. AI Technology owns the AI product and workload plane - the software, models, gateways, and controls used to build and run AI across the firm - and AI Platforms is the team within it that owns the tooling estate itself. As Senior AI Platform Engineer, reporting to the Head of AI Technology, you will own the day-to-day engineering and lifecycle of that estate, from Azure AI Foundry and the AI model gateway through to Claude and our Copilot services. You will assess new products, run controlled pilots, automate onboarding, and turn selected tools into supported services. You will also hold the administrator seat for Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, controlling their administrative settings and the plan by which they are deployed. This is a hands‑on role with broad ownership, working across AI Engineering, AI Architecture, AI Governance Implementation, AI Security, Central Technology, Procurement, and the AI Enablement Partners. You will be expected to understand both the code and the contract: how a tool integrates, how it behaves in production, what it costs, and how it is controlled. The portfolio will change quickly, so the role needs sound judgement and the ability to turn one-off approval work into a repeatable onboarding path. • New AI products reach a decision quickly through a repeatable risk-based path, and teams self-serve - engineers and business users consume approved tools and models through documented patterns rather than one-off requests to you., • The model gateway is dependable. Availability, latency, quotas, and cost are visible, and provider change is absorbed without breaking the teams that consume it., • Copilot capability lands deliberately, with licences, cohorts, and features released to a plan and the required controls evidenced first., • Spend is defensible. Token consumption and licence take‑up are attributed by team, agent, and provider, budgets are enforced where they need to be, and you act on what is underused or duplicated. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here (careers/). Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. #J-18808-Ljbffr

Infopro Digital, the B2B group specialising in information and technology, is looking for an experienced head of event technology on a permanent contract to join its Risk Global division. About Infopro Digital Infopro Digital is a global B2B company with around 4,000 employees, annual revenues of over half a billion dollars and a presence in 26 countries. Its market-leading brands serve five professional communities: insurance and finance, automotive aftermarket, construction, retail and industrials. Our brands help clients make informed business decisions and find new opportunities. About Risk Global Risk Global is the collective name for our financial services brands: a 300-person organisation with offices in London, New York, Nashville, and Hong. The portfolio includes Risk.net, Central Banking, Chartis Research, 1LoD and WatersTechnology. We inform senior risk, technology and trading professionals at banks, asset managers, insurers and central banks. Our offer spans news and commentary, research, data, learning, events and marketing solutions, including flagship conference series such as Risk Live and a portfolio of industry awards. The EventTech Manager owns the strategy, delivery and operation of the technology that powers every Risk Global event, including flagship global conferences, awards programmes and webinars. Risk Global serves the financial risk, derivatives, regulation and fintech communities with high-value intelligence, data, events and digital products. About the role You will set the event technology strategy for the division, run our primary event management platform, Eventmaker, and make sure the full stack works as one: registration, CRM, badging, streaming, webinars and awards management. Based in our London office, you will sit at the centre of our events, learning, marketing, sales and technology teams, turning business goals into a clear event technology roadmap and delivering it on the ground. This role suits someone who combines strategic and technical thinking with strong people skills. You will be as comfortable shaping a platform roadmap or leading a vendor review as you are fixing a badge printer or a stream failure minutes before a keynote. Live events are fast-moving and high-pressure, and you will stay calm, solve problems quickly and keep colleagues and clients confident Responsibilities • Define and own the event technology strategy and roadmap for Risk Global, aligned with divisional commercial and audience goals., • Assess new tools and formats, from hybrid delivery and attendee apps to AI-enabled features, and build the case for adoption., • Manage the event technology budget and vendor relationships, including contract renewals, service levels and cost optimisation., • Set standards and processes so technology is used consistently across brands and regions., • Act as the business owner and lead administrator of Eventmaker, our primary event management platform for global conferences., • Configure and maintain event sites, registration flows, ticketing, agendas, speaker and sponsor management., • Own platform integrations with CRM, badging and on-site check-in providers, making sure data flows accurately end to end., • Work with the platform vendor on product development, issue resolution and release planning., • Own the webinar and digital streaming technologies used for webinars, virtual and hybrid events, and learning solutions., • Ensure a high-quality, reliable broadcast experience for speakers, delegates and sponsors., • Own the awards management tools used across Risk Global's awards programmes, from entry submission and judging to results.Live Event Delivery, • Lead event technology on site and remotely at conferences, awards ceremonies and live broadcasts, acting as the technical escalation point., • Plan and run technical rehearsals, contingency plans and run-of-show checks for registration, badging, streaming and AV hand-offs., • Resolve issues in real time under pressure, keeping delegates, speakers and sponsors unaffected., • Travel to events when required., • Act as the trusted partner to events, production, marketing, sales and learning teams, translating their needs into technical solutions., • Train and support colleagues on Eventmaker and the wider event tech stack, building self-sufficiency across teams., • Manage external suppliers and on-site technical partners to agreed standards., • Communicate clearly with non-technical colleagues, clients and senior stakeholders., • 5+ years of experience in technology operations, event operations or digital events, ideally in B2B conferences, media or professional services., • Hands‑on expertise with event management platforms (Eventmaker, Cvent, Bizzabo, Swapcard or similar), including configuration and administration., • Proven experience delivering integrations between event platforms and CRM, marketing automation, payment and badging or check‑in providers., • Strong working knowledge of webinar platforms and digital streaming technologies (e.g. ON24, Zoom Webinars, Vimeo, StreamYard or similar), including virtual and hybrid delivery., • Experience with awards management tools and entry‑to‑judging workflows., • Excellent people and communication skills, with confidence explaining technical topics to non-technical colleagues and clients., • Calm, practical and decisive under the pressure of live events, with strong problem‑solving skills., • Highly organised, able to manage multiple events and projects in parallel across time zones., • Willingness to travel occasionally, including to international events., • Desirable: experience with APIs, integration tools or reporting tools (e.g. Power BI, Tableau). This role is based 3 days a week in our London Liverpool Street office, with hybrid working options. We offer a fantastic holiday allowance that increases the longer you stay with the company, and you can take your birthday off – on us. You will have access to a 24/7/365 Employee Assistance Programme, providing support and guidance across all areas of wellbeing and mental health, including face‑to‑face counselling. You will also benefit from access to our extensive learning programmes through our dedicated platform, Generation Infopro. We support giving back, offering paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others. • 25 days annual leave (rising up to 30 days), • Group personal pension plan, • Life assurance, • Interest‑free season ticket loan, • Private medical insurance, • Employee assistance programme, • Employee discount scheme, • Eye‑care vouchers, • Discounted gym membership, • Agile and remote working, • Bike to Work scheme, • Enhanced maternity leave of up to 26 weeks’ full pay, • Dependant leave of up to 5 days’ full pay per year, • Dedicated menopause policy with a culture of open, inclusive support, • Option to buy additional holiday, • Dental insurance, • Option to add a partner to gym membership, • Health cash plan Learn More About Us Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders across five key economic sectors: construction and public sector, automotive, industry, risk and insurance, and retail. Through our solutions, decision‑makers make informed decisions and companies develop their business and performance in a sustainable way. Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law. To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so. #J-18808-Ljbffr

GeneralJob Title: Claims Focus Group Leader – Marine, Hull & WarDivision: Group ClaimsReports To: As per Beazley’s organisation chartKey Relationships: Group Head of Claims (“GHOC”), Claims Team Head (“Head of”), Claims Team Leader (“CTL”), Claims Business Management Team (“CBMT”), Underwriting & Claims Operations (“UCO”), own staff, product team underwriters, Ceded Reinsurance, clients, brokers, and key external vendors.Job Summary: To support Beazley’s vision of being the highest performing specialist insurer by leading, managing, and developing a premier claims team that delivers the highest level claims service attainable for the benefit of Beazley, its clients, and other stakeholders, and ensuring consistent, fair, and efficient claims settlements. To support the development of a collaborative approach to learn, share ideas and diverse perspectives, and develop ways of working to best meet the challenges of our clients. To contribute to the ongoing growth and development of claims capabilities across the team and the mentoring and development of team members.Key Responsibilities:Strategy and Business PlanningAssist the CTL to develop and execute delivery of the Beazley claims vision.Work closely with CTL and relevant product team underwriters to achieve integrated claims and underwriting business plans for the product, including contributing to preparation and realisation of the annual claims product team business plans.Share and develop best practices both within the focus group and where relevant with other teams.Share information and collaborate with relevant counterparts to ensure consistency in claims handling.Support the CTL and provide inputs into claims strategy and business planning activities as appropriate.Partnering with UnderwritingWork closely with product team underwriters to share information, coordinate on strategies, product development, and maintain consistent approach.Contribute to new business development and renewal opportunities by attending client meetings to explain the Beazley claims philosophy and approach to claims handling, and discussing any claims issues.Provide Underwriting with input regarding actual or anticipated claims experience of specific clients.Provide product team underwriters with timely input regarding perceived claims trends and developments.Identify and raise any issues with Policy wordings.Focus Group Team Management and DevelopmentWork closely with the CTL and People & Sustainability to recruit, onboard, retain, and develop claims professionals of various experience levels to execute our claims strategy.Ensure that all employees have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities and have appropriate job descriptions setting out their responsibilities and reporting lines.Advise the CTL of any resourcing needs based upon business plans, claim volumes, workloads, and segmentation.Work with the CTL to maximize the productivity, efficiency, and quality of work of focus group members through active monitoring of claims management information (“MI”).Ensure optimal segmentation and allocation of claims across the focus group.Assist in providing general claims and/or specific technical training to individual team members.Ensure all individuals within the focus group operate within approved claims authorities at all times.Mentor focus group members and help advance training and career progression.Individual Claims LeadershipManage insurance claims of varying severity and complexity on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.Understand and implement Beazley’s Conduct Risk Policy.Claims Portfolio ManagementManage an insurance claims portfolio to optimise performance including the:Review of individual claims within the portfolio on a regular basis and ensuring reserves and claims records are maintained in a timely manner as required by Beazley’s claims controls and standards.Identification of issues and trends in the portfolio, consult management/peers if required, and take appropriate and/or corrective action.Communication of any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims protocols, and procedures.Working with Reinsurance to effect claims recoveries.Strategy and Business PlanningMaintain an awareness of the overall strategic objectives and business plans of the Beazley claims function to the degree required to identify gaps or future opportunities to Claims Management.Working with UnderwritersDevelop an understanding of marketing and underwriting strategies for the respective business area.Contribute to business development and renewal opportunities through attending client meetings to provide inputs regarding the Beazley claims philosophy and claims handling approach.Provide inputs to client meetings regarding specific claims issues.Provide input to underwriters on review of potential or existing insured’s claims experience.Identify claims trends and developments and communicate their potential impact on the book.Identify wordings issues and suggest policy wording improvements.Authority & Minimum Standards ObservanceOperate within approved claims authorities at all times.Maintain a thorough knowledge of industry regulations and minimum standards.Ensure compliance with the regulations and Beazley’s claims control standards and protocols.Third Party ManagementAdhere to Beazley’s procedures for the selection and retention of monitoring/Underwriters’ counsel and other 3rd party professionals and manage relationships to the benefit of Beazley.Hold overall ownership and accountability for delegated relationships as needed including appropriately managing escalation of items from delegated partners.Review TPA performance data consistency with claims service requirements, claims best practices, and financial goals on a periodic basis.Conduct file reviews or audits as required, and resolve any issues identified.Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA).Propose strategies for future claims handling, review case reserve adequacy, and ensure the TPA remains focused on claim finalisation.Broker and Cedant RelationsWork proactively to develop and manage strong relations with key brokers and cedants.Promote the Beazley brand of excellence and professionalism in client service.OperationalEnsure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.Support the Claims Business Management Team and Claims Solutions Team to identify and implement business performance improvement opportunities.Development and Mentoring of Junior StaffAssist claims management and peers to develop, mentor and empower junior staff.Ensure junior staff in the business unit have the knowledge and skills necessary to perform effectively in their given roles and responsibilities and increase their versatility for the broader Beazley business.Serve as a positive role model for junior staff.Conflicts of InterestAdhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.General It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to: Comply with Beazley procedures, policies and regulations including the code of conduct, which incorporates the PRA and FCA Conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers.Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.Adjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment and in accordance with an individual licensing plan established by Beazley Compliance and your Manager.Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groupsPersonal Specification:Education and QualificationsGraduate calibreSkills and AbilitiesGood leadership skills with the ability to influence and manage a team of professionalsProcess management skills - able to review existing processes and procedures; making recommendations for rationalisation/improvementGeneral commercial and financial knowledgeStrong communication skills – able to communicate at all levels, both verbally and in writingGood motivational skills – able to build and manage strong teamsStrong focus on time management, able to manage several diverse and concurrent projectsA demonstrable track record of strategic thinkingStrong analytical skills with the ability to analyse financial statements, make financial assessments of claims, etc.Hands-on implementer, able to drive through change where appropriateKnowledge and ExperienceExperience in insurance industry, including preferably the Lloyd’s MarketExperienced in US/international businessDemonstrable process/project management skillsExperience of claims management guidelines, claims processes and systemsClient service experience gained within an insurance environmentExperience of managing team of technically strong professionals working on diverse projectsExperience of managing teams with a demanding and pressurised workloadExperience of implementing process improvement, ideally within a traditional environmentAptitude and DispositionAchievement orientatedSelf-motivated, flexible and enthusiasticHigh energy and personal driveCompetenciesProblem solvingDecisivenessCustomer focusedInfluencing othersTeam workSelf-starterAnalytical thinkingManaging resources effectivelyTechnical competency and expertiseStrong interpersonal skillsTask focused completer/finisher

Senior Probate Case Manager Full-time, Permanent | Maidenhead (Hybrid 3 days in the office) | Up to £85,000 per annum Join the UK's fastest-growing probate business At Dignity Legal Services (formerly Farewill Probate), we're combining technology, compassion and serious legal expertise to reshape the probate industry. In the last 12 months, we've grown from a team of 2 to 32 - and we're still at the very beginning. We're building a category-defining probate business: one that delivers a radically better experience for families, while scaling with the rigour of a modern tech company. This is a rare moment to join - not as a passenger, but as a key part of what we're building. Purpose of the Role: An experienced probate legal professional combining deep technical expertise with mentorship capabilities. The Senior Case Manager acts as the technical authority for probate and estate administration matters, providing legal oversight, quality assurance and expert guidance across the team. The Senior Case Manager independently delivers outstanding client outcomes on complex, taxable, and high-value estates while providing technical guidance, approving legal applications/IHT forms for junior team members, and ensuring compliance with regulatory and legal standards. Works in partnership with the Probate Operations Manager to ensure technical excellence is delivered within an efficient and scalable operational environment. Performance Measures: Case Progression & Throughput: Case completion rates and progression efficiency across complex matters . Documentation & Application Accuracy: Accuracy of probate applications, IHT forms, and estate accounts . Client Satisfaction: Positive CSAT/NPS feedback and empathetic client communications during sensitive life events. Compliance & Quality Standards: Adherence to internal SLA targets, compliance protocols, and legal quality standards. Mentorship & Team Progression: Effective coaching, development, and technical support provided to Junior Case Managers, Trainee Solicitors, and Administrator Key Responsibilities: End-to-End Complex Casework: Independently manage a varied caseload of complex, taxable, and high-value probate and estate administration matters from instruction through to final distribution. Technical Quality Assurance: Review and approve IHT forms, Grant of Probate applications, and estate accounts for Junior Case Managers and Trainees. Technical Legal Guidance: Serve as the technical escalation point on complex probate law, IHT rules, trust structures, HMRC procedures, and HMCTS requirements. Senior Stakeholder & Client Contact: Act as the senior point of contact for complex executor/beneficiary relationships, high-net-worth clients, and professional referrers. Mentorship & Development: Mentor, coach, and support junior team members, driving high standards of legal drafting and procedural compliance. Process & Tech Optimization: Support continuous operational improvements, legal tech integration, and the adoption of AI tools across probate workflows. Would suit someone who Is a seasoned Private Client / Probate Solicitor or Legal Executive with 5+ years PQE looking to combine senior technical casework with team coaching and process innovation. It suits someone with deep expertise in complex IHT matters who thrives in a fast-paced, tech-enabled legal environment. Knowledge, Skills and Experience required: Experience: Minimum 5+ years' experience (PQE) managing end-to-end probate and complex estate administration matters . Proven track record handling complex, taxable, and high-net-worth estates . Experience reviewing/approving legal documentation and mentoring junior legal staff Education/ Qualification: Qualified Solicitor, Chartered Legal Executive (CILEx), or experienced probate professional with equivalent qualified expertise . STEP qualification (or working towards STEP) is highly desirable Technical Advanced technical knowledge of probate law, IHT, HMRC regulations, and HMCTS online/offline procedures . Proficiency in case management platforms (e.g., Oracle, Exizent ) and confidence leveraging legal tech/AI tooling . Excellent legal drafting and risk analysis capabilities General Outstanding client-centric communication and empathetic stakeholder management . Strong leadership, coaching, and collaborative team-building skills . Commercial awareness and a structured approach to volume/SLA delivery What you can expect from us As a key contributor to our business, you'll benefit from a package that reflects your impact, supports your wellbeing and helps you continue to grow your career with us. Time to recharge - 25 days' annual leave plus bank holidays, giving you the space to rest and maintain balance. Rewarding your impact - Opportunity to earn up to 10% annual bonus, recognising your contribution to business performance. Healthcare when it matters - Private medical cover for you, offering reassurance and quicker access to treatment. Planning for your future - 4% matched pension contribution to help build long-term financial security Peace of mind - Life assurance cover at 2x your salary to support your loved ones. Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers. Support when you need it - 24/7 Employee Assistance Programme, occupational health services and confidential counselling. Growing your career - A strong focus on development, progression and building leadership capability across the business. Additional wellbeing benefits - Including eyecare support, flu jab reimbursement and lifestyle discounts. Why Dignity Legal Services Dignity Legal Services helps families manage everything left behind when someone dies; including probate, estate administration and wills. It is one of the fastest-growing parts of Life Services Group, with a lot still to build and influence. As part of Life Services Group, Dignity Legal Services brings our three EVP pillars to life: meaningful work, helping families sort the practical things that matter at a difficult time; grow with us, through specialist training, stronger tools and career development; and shape the future, by building a more connected, practical and human legal service for families. Dignity Legal Services is part of Life Services Group alongside Dignity Funeral Directors, CMG, Simplicity Cremations and Farewill. Together, we can support families across more of the practical, emotional and legal moments that come with death. For Dignity Legal Services, that means more investment in specialist capability, clearer pathways to grow with us and the chance to shape a service that families can trust when they need it most. You'll be part of a growing specialist team who care deeply about getting things right for families. No two days are the same, and the work you do is noticed, valued and directly connected to helping people through complex practical moments after someone dies. If you want meaningful work, the chance to grow with us and a role where you can help shape the future of legal support after death, find your Life's work. FCA Statement We're regulated by the FCA, so some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. TPBN1_UKTJ