Digital Project Manager
hace 4 días
Basingstoke
Interim Project Manager – Customer Journey Digitisation 6-Month Contract | Outside IR35 | £500–£550 a day | Hybrid (Mostly Remote) A leading UK organisation is seeking an experienced Interim Project Manager to play a pivotal role in shaping and mobilising a high-impact transformation programme focused on digitising customer journeys. This is a unique opportunity to step in at the early, pre-delivery phase, where you’ll define the roadmap, influence strategy, and set the programme up for long-term success all while delivering tangible early wins. 🚀 The Opportunity You’ll lead the mobilisation and scoping phase of a major initiative aimed at creating a seamless, digital-first customer experience across multiple service areas. The organisation is undergoing a period of transformation following a recent merger, and this programme is central to unifying and enhancing the customer journey. Expect a fast-paced, collaborative environment where pragmatism and momentum matter more than rigid frameworks. 🎯 Key Responsibilities • Shape and mobilise a complex transformation programme from the ground up, • Define current “As-Is” and future “To-Be” customer journeys across key service areas, • Develop a high-level delivery plan, including dependencies, risks, and resource requirements, • Build a cost model and support the creation of a compelling business case, • Identify and deliver quick wins to demonstrate early value, • Engage and influence senior stakeholders across business and technology functions, • Help define the most effective delivery approach (blending Agile and traditional methods as appropriate) 🔍 Focus Areas Initial priority journeys include: • High-volume service requests, • Customer payments and refunds, • Complaints handling, • Post-service support, • Billing and service charges 🧠 What We’re Looking For • Proven experience as a Project Manager in customer facing digital transformation, • Strong background in customer journey mapping and digitisation, • Comfortable operating in ambiguous, early stage environments, • Ability to balance Agile and predictive delivery approaches, • Confident communicator with the gravitas to engage senior stakeholders 🧩 The Environment • Complex, multi-system landscape following organisational change, • Strong executive sponsorship and appetite for progress, • Emphasis on delivery at pace and visible outcomes, • Collaborative culture with cross-functional teams 📍 Logistics • Duration: Initial 6 months, • Rate: £500–£550 per day, • IR35 Status: outside IR35, • Location: Primarily remote, with occasional on-site collaboration (1 day/week typical) ⏱️ Process & Timeline • Shortlisting underway immediately, • Interviews scheduled shortly thereafter, • Ideal start: ASAP